Trusted Agent profile · London
★★★★★
1,963 reviews across 2 platforms
1, Wapping High Street, London, E1W 1BH
Part of Knight Frank, see every office.
Knight Frank's office in London, at 1, is rated 4.8 out of 5 across 1,963 reviews on two platforms, including 189 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNew Tenant
I have a new tenant moving in to a rental flat that I own in Pimlico today. James from KF has been extremely helpful and efficient in delivering all the bits and bobs needed to get this done. Big thank you from me.
Thank you for the kind review, Will.Please do let me know if I can help with anything else in the future.Very best,James
5/5
TrustpilotPatricia Tumba Gratitude
I would like to express my gratitude from the best experience received by Patricia Tumba. Thankfully, Patricia allocated time on Saturday after her working hours to do checks on the occupant and she was flexible in showing at my best time which turns to be way after her working hours.Thanks again and wishing you all the best.
Thank you Mohammed, it has been a pleasure helping you front start to the end.Enjoy your new home.Patricia
5/5
GoogleExcellent, professional service by KF and Sam Taylor. We worked with them to rent our apartment. Great communication, attention to detail and concern that all went well. A complete stress free experience - fantastic ! We would highly reccommend Sam and his team.
5/5
TrustpilotThank you Natalie
Thank you Natalie for your help, reactivity and kindness to find our place in London.
4/5
TrustpilotShantel Sikanartey
I would just like to put a few lines on Shantel Sikanartey who manages my rental property 8 St David’s Square. During her time looking after the property she has shown an interest and professional approach acting quickly when needed and keeping me updated on any problems regarding issues related to the property regards Mr Pat Holland
Thank you for your lovely review. It was a pleasure assisting you; if there is anything else I can help with in the future, Please do let me know.Shantel
5/5
TrustpilotMo Govani has been super
I have largely interacted with Mo Govani as a tenant of one of the properties he manages. Mo's communication, response times, and general care for me as a client have been superb. It is clear and has been clear from the outset that he genuinely cares about the relationships he has with his clients.
Thank you ever so much for your kind words. It was a pleasure working with you. Mo
5/5
GoogleA very special thank you to Nicky Bane for her superb assistance with our property search. We have received a strong personalised service from Nicky. She is extremely helpful and friendly. She goes out of her way to suit our schedule for the viewings. She is attentive to our needs and respond to our emails and phone calls promptly. We strongly recommend her in a heart beat!
5/5
TrustpilotKnight Frank - Excellent Managing Agents
Knight Frank is a very professional Managing Agent. I rented a property in Chelsea from them for 3 years and the Property Portfolio Manager, Lee Murad, was at all times both attentive and responsive.He was a pleasure to deal with.
Dear Brian, Thank you so much for the recognition. It was a pleasure being your property manager over the last few years. I wish you all the best in you new home. Kind regards, Lee
5/5
GoogleIt was a really nice experience, excellent service! The responses are always very quick! Huge thanks to Peter's support!
5/5
TrustpilotProfessional, efficient and responsive
I recently engaged with Nick at the Knight Frank Fulham office on a purchase acting for the seller. The process was efficient with impressive levels of communication, actionable feedback and clarity on steps and timelines. Would be happy to recommend this firm and this office
Thank you Colin for your review, you were an absolute pleasure to deal with and I am so pleased I could assist in securing your new home. Looking forward to completion day, many thanks, Nick.
5/5
TrustpilotLouna from Knight Frank Review
It was great working with Louna. Whenever we had any queries, she was very quick to respond and well informed. She made the whole process of leasing an apartment very smooth and efficient.
Dear Matthew,Thank you very much for your kind words- I wish you guys a fantastic time in your new home.Kind regards,Louna
5/5
TrustpilotConsistently professional and helpful
I've had an extraordinaly experience working with Scott Eddy. He goes far beyond what is necessary and always keeps me informed of the situation. I'm personally very grateful of all the assistance he has given me.
Dear Rory,Thank you so much for your kind words, it is a pleasure working with you. I very much appreciate your patience, we got there in the end!Best wishes, Scott
1/5
TrustpilotIt was very unprofessional of them…
It was very unprofessional of them putting up "sold" sign outside our house without asking for permission. I have specifically said at the beginning of the sale not to put up a sign. Despite asking them to remove it, I came home today, it is still there. It is very unprofessional!
Dear Ms FangWe take client complaints extremely seriously, and always investigate them fully. Our goal is to provide a first class customer experience and I am sorry that you feel that hasn’t been the case.The board was removed as quickly as possible after you raised it with the team, and followed up with a bottle of champagne as an apology for any misunderstanding.We’re sorry that this has had an impact on your impression of us. We always endeavour to do the best by our clients, and hope that you agree that an excellent result has been achieved for you with your property sale. Thank you for instructing us in the first place and we wish you the best with the move. Best wishes Christopher Burtondulwich@knightfrank.com Head of Knight Frank Dulwich
5/5
TrustpilotKnight Frank is doing great job of…
Knight Frank is doing great job of managing my flat. Michael Fox who is the property manager deal with my flat, always replies my email quickly and arrange to solve the problem. Once, i was experience an emergency issue of my flat, Michael send someone to solve the problem in 3 hours
Hi Cheng, thank you for your kind words, happy to help!Kind regards,Michael
5/5
TrustpilotIncredible service
An extremely efficient and super professional team with special mention to Omar Areef and Harriet KapadiaWell done!!
Thank you so much for your kind review, it was a pleasure to work with you. We look forward to working with you again. Harriet and Omar
5/5
TrustpilotLouna was extremely helpful and…
Louna was extremely helpful and attentive throughout the process of finding a flat, and always friendly and happy to answer any questions. Would definitely recommend for these reasons.
5/5
TrustpilotWonderful service
Walid helped us secure a wonderful property in central London rapidly and within our budget. He always spoke open and honestly to us while keeping us in the loop on the internal process that you might not always hear about. He was very responsive to messages and answered all queries. We are very very happy.
Dear Rupert, thank you for this great review. I'm so happy I could help you out during this process. Please do not hesitate to get in touch if you have any further questions. Walid
1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
5/5
GoogleI recently rented a house in London and had the pleasure of working with Jad from the property agency who provided exceptional service. He swiftly amended contract errors, ensuring a smooth process. Their website is user-friendly. Highly recommend for a hassle-free rental experience.
Hey Junming, Thanks for the kind review, it’s been a pleasure to assist with your property search. I hope you love your new home. Best wishes, Jad
5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
5/5
GoogleWhilst Knight Frank did not manage to find us a property, only due to the speed of the London letting scene, I was very impressed with the communication and speed at which they returned emails and messages. A seemingly very well run agency and their agent Nicky Bane is particularly attentive and very helpful. Would definitely look to rent with them in the future.
1/5
TrustpilotNo Professionalism or Customer Service…
No Professionalism or Customer Service SkillsThe below has been from June to date.I have emailed approximately 10 times regarding issues at the property which have been ignored by the property manager and the concierge.The electrics keep blowing, the dishwasher threw out water so i turned it off and there is manky smelly water in the bottom which has been there for months, my post is not being put in my postbox. My postbox was opened and a handwritten note placed inside saying “NOTHING 4 YOU”.Shocking behaviour and no professionalism or customer service skills add to the fact disability hate crime shown by concierge.Recently the maintenance team about 5 of them were in the courtyard and two were swearing and shouting at each other and it became so heated - diabolical!
5/5
TrustpilotProperty management team
I’ve had the pleasure work with KnightFrank for the last couple of years. They offer great and responsive service in properly management. Toru Yoshioka - our property manager in particular - has been outstanding in resolving issues with the tenants and anything property-related.
Dear Rodion Thank you for the time to leave such a positive review.I am delighted to have been able to assist you.Please do contact me if you require any further assistance or support.Kind RegardsToru Yoshioka
5/5
TrustpilotGreat experience at renewals
We have been supported by Knight Frank for a few years and the experience has always been very good. More recently, Laura from Renewals has provided really excellent and proactive assistance in the renewal process.
Thank you Massimo for your kind words. It was a pleasure assisitng you. Laura
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