Trusted Agent profile · London
★★★★★
1,963 reviews across 2 platforms
1, Wapping High Street, London, E1W 1BH
Part of Knight Frank, see every office.
Knight Frank's office in London, at 1, is rated 4.8 out of 5 across 1,963 reviews on two platforms, including 189 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with Axel at Knight Frank Wapping. Extremely efficient and professional.
Thanks, Claire, for your google review, has been a pleasure to meet you and please let me know if you need anything in the future. Kind regards, Axel.
5/5
TrustpilotThe service we received from Helen…
The service we received from Helen Waddilove in selling our cottage was simply outstanding. She was so professional and kind and helped us achieve a seamless sale. We would recommend Knight Frank to anyone looking to buy or sell in the Cotswolds.
Thank you for your very kind review. It was lovely working with you on both the purchase and subsequent sale of your lovely cottage. Please let me know if I can ever help in the future. Best wishes Helen
5/5
TrustpilotJason Nwimo (Propery Manager) has been…
Jason Nwimo (Propery Manager) has been managing our property for some time and has excelled our expectations. He is reliable, friendly and professional. He delivers a very high standard of care/service to his clients, and does so enthusiastically and with devotion.
Good morning Lauren,Many thanks for your review here It has been a pleasure and thank you for entrusting our Knight Frank PM team with your propertyGood luck with all in future Should you need anything else at all, please do not hesitate to reach out via the normal channelsWarm RegardsJason
5/5
TrustpilotWonderful Experience
Wanted to thanks on the service from Knight Frank team. Shantel Sikanartey has helped me in resolving all the issues which I faced in my property. She is prompt and pro active in listening and responding to all the issues which I had so far. really appreciate her for all the help.
Thank you for your lovely review. It was a pleasure assisting you; if there is anything else I can help with in the future, Please do let me know.Shantel
5/5
TrustpilotThe manager of my rental property
The manager of my rental property, Chervon Pierre, has been a pleasure to work with. She is extremely efficient and thorough. She has left the next manager high hurdle.
Thank you for your positive review Michael, I always strive to provide excellent customer service and it has been a pleasure working with you. Best wishes, Chervon
1/5
TrustpilotThe experience from the buyer's…
The experience from the buyer's perspective has been awful with KF. They were putting pressure on us to finalize the process from offer to completion in 30 days (!!) and were being very unprofessional and aggressive about it. After completion, there were some issues with the house and we let them know asap, yet they lied saying they passed the information on to the sellers. After 2 months, when we kept chasing them for an update and asked for proof that they indeed emailed the sellers (as KF was saying the sellers are not responding), KF showed us that the email they sent to them was couple days old only! So now the sellers of course do not trust that the issues we raised were indeed at move in date. This has financial impact, for which KF should be liable. Overall very unprofessional , I do not recommend them. When talking to them via email they barely reply or they just simply lie, yet I bet that now that the review is published here, they will issue a common copy-past reply saying how they are looking into the issue and all that nonsense, to save their face.
5/5
TrustpilotVinnie from renewals has been great to…
Vinnie from renewals has been great to work with. He has made our lease extension a simple matter. He is courteous and prompt with his communication. I appreciate Vinnie's style and enthusiasm.
Dear Sean,Thank you very much for the lovely review.Wishing you all the best.Kind regards,Vinnie
5/5
TrustpilotBest choice I have made
I had a great experience renting my flat, the process went all smoothly, the place was perfectly clean and everything was in great condition, this made my journey moving to London 10x greater!
Thank you for your kind review Sophia. All the best in your new home. Talyor
5/5
TrustpilotK Skinner
We've been very happy with Knight Frank Hyde Park's service since we started with them 3 years ago. Recently, we've been lucky to have K Skinner managing our property - she has done it with care and diligence, and has been helpful and responsive throughout, for which we're very grateful.
Thank you so much for your kind words, it has been a pleasure working with you.Katie
5/5
TrustpilotI have been working with Knight Frank…
I have been working with Knight Frank for several years in a professional capacity and have always found their staff offering a service of the highest standards. A particular stand our recently has been my dealings with Beth Tighe who has been amazing throughout.
Thank you for your kind review. It has been a pleasure helping your client find a new home and I’m sure we will continue to work together in the future. Best, Beth
5/5
TrustpilotTop Level Service
Stan's service was of the highest order. Classy, supportive, honest and responsive. We didn't go with the property in the end, but his service was impeccable and we will consider Knight Frank in the future as a result.
Joe it was a pleasure to assist you, I hope you enjoy your new home and that our paths cross again in the future.Many thanks,Stan
5/5
TrustpilotProfessional and helpful team
Had the pleasure of working with Ollie Hayden (Associate) and Sasha Gray-Crosby (Senior Property Manager) this year who were both friendly, helpful and professional - can highly recommend each of them!
Thank you for you kind review. It was a pleasure assisting you. Ollie and Sasha
5/5
TrustpilotSummer from the Lettings team has been…
Summer from the Lettings team has been fantastic through the whole letting process from start to finish. Would recommend her to anyone looking to rent a property in London!
Dear Oliver.Thank you for the lovely feedback! I’m thrilled to hear that you had a great experience throughout the letting process. I hope you and Charlotte Enjoy your new home!Summer
5/5
TrustpilotGreat Experience
I’ve had a great experience with Vinnie from the Tower Bridge office. He was very professional, and had a depth of knowledge about the apartment he showed me. I have been communicating with him over emails and he is very prompt in his replies and works very efficiently. Would highly recommend.
Dear Aditya,Thank you for the lovely review.I wish you all the best in your new home.Kind regards,Vinnie
5/5
TrustpilotThe lettings agent who helped me find my flat
The lettings agent who helped me find my flat and to complete the contract process was extremely efficient, professional and clear, and on the day of the move helpful beyond the call of duty
Dear Frances,Thank you so much for your kind words. It was a pleasure assisting you throughout the process, and I'm delighted to hear that you were pleased with the service. Moving can be stressful, so I'm glad I could help make the day a bit easier for you.Wishing you all the best in your new home!Kev
5/5
TrustpilotVinnie from the Knight Frank renewals…
Vinnie from the Knight Frank renewals teams gave excellent advice and guidance; was knowledgeable, responsive, professional and helpful; and processed the on line documents extremely quickly, overall and outstanding service.
Dear Stephen,Thank you for the lovely review.It was a pleasure to assist you and thanks again for choosing Knight Frank.Kind regards,Vinnie
5/5
TrustpilotGreat service
Phillip has been a pleasure to deal with.
Thank you Ben, your kind words are very much appreciated. Phillip
5/5
TrustpilotExcellent experience with James at…
Excellent experience with James at Knight Frank. Super accommodating, very responsive, helped us a great deal negotiating with the landlord and landing us an amazing flat. All around awesome Lettings agent, and a breath of fresh air in a lazy market.
Thank you for the kind review, it is extremely appreciated.It was a pleasure helping you with your search, and please do let me know if I can help with anything else.Very best wishes,James
5/5
TrustpilotWapping letting - great service
Contacted Peter to see a property to rent at 8am on Friday, he managed to find me a slot on the same day. He was very professional, knew about the property and I was very impressed with the service. Definitely recommend.
Thank you Nicki.It is a pleasure assisting you. Peter
3/5
TrustpilotKnight Frank did the important bit…
Knight Frank did the important bit really well. They found us excellent tenants on good terms and at the right time.
5/5
TrustpilotEdwin at Knight Frank made the tax…．．，
Edwin at Knight Frank made the tax return super easy by being really responsive and patient, and all my questions and inquiries were being well responsed. The whole service system of KF is quit helpful and satisfies variety of requirements from clients. I hope to use Knight Frank again.
Dear Xu Nan Thank you so much for the great feedback and also for choosing Knight Frank's in-house tax services in dealing with your and Xiaobo’s UK taxation affairs. I am glad that KF's in-house tax service can be your service. If you have any queries, please do not hesitate to contact me.Kind regardsEdwin
5/5
TrustpilotFantastic service
Fantastic sales team. Beautiful photos. Understood our distress at leaving family home and our need to downsize. Our agent was the one pushing everything forward all the time. Keeping us updated. Even our buyers commented on how good our agent was!
Dear Sarah, Thank you for trusting us with your home and we wish you all the very best with your onward plans.Best wishesOli & the Knight Frank Sevenoaks team
5/5
TrustpilotMany thanks to Daniel Lloyd
I appreciate the support and prompt communication from Daniel Lloyd with all parties for the replacement of the broken washing machine in the apartment we are renting. The issue was solved quickly and smoothly
Hi Svitlana thank you for your kind words, please feel free to reach out when you have any issues in the future. I am always happy to support where I can.Kind regards,Daniel
5/5
TrustpilotA very professional & efficient service
Both Laura and Harriet, from the Wimbledon Village lettings team, were extremely efficient and professional when handling the re-letting of our property. They both ensured that we were always kept fully updated of progress and the team were at hand to assist whenever possible, going beyond what was necessary. A big thanks to all.
Thank you Susan! It is always a pleasure working with you too and we are so pleased you are happy with your new corporate Tenant.Kind regardsLaura and Harriet
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