Trusted Agent profile · London

Knight Frank Lettings reviews in London

4.8

★★★★★ Excellent

1,959 reviews across 2 platforms

1, Wapping High Street, London, E1W 1BH

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Knight Frank's office in London, at 1, is rated 4.8 out of 5 across 1,959 reviews on two platforms, including 189 Google reviews rated 4.7.

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4.7 / 5

189

Reviews on Google

This office

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1,770

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Knight Frank

We are very grateful that we have Mr. Andrew and Mr. Ehteshaam as our property managers. We were having a complex situation with our tenants and our managers worked tirelessly over the month to bring us all to a very successful resolution. We now feel more confident to do our property business with a company that has such devoted officers and we truly appreciate their support for us.

Y.S · 15 February 2024

Agent replied · 11 June 2024

Thank you very much for taking the time to leave such a positive review of our services at Knight Frank. We are delighted to hear that we could assist you and reach a successful resolution. Please know that we are always here to support you whenever you need assistance, and we look forward to continuing to provide you with excellent service in the future.Best, Andrew and Ehteshaam

5/5

Trustpilot

Vinnie from Renewals was extremely…

Vinnie from Renewals was extremely helpful in the entire process of lease renewal and answered all my queries swiftly.

San · 6 March 2024

Agent replied · 11 June 2024

Dear San,It was a pleasure to assist you in your renewal.All the best for the future.Kind regards,Vinnie

5/5

Trustpilot

Proactive enthusiasm.

Summer has been proactive and full of enthusiasm in renting out our Fulham property.Her energy and enthusiasm has spread throughout the whole team at Knight Frank.

Mark · 26 September 2023

Agent replied · 11 June 2024

Dear Mark, Thank you for taking the time to leave a review. I look forward to working with you again in the future. Best wishes,Summer

5/5

Google

We are so happy . We have been with them for few years now and are so delighted with their professionalism and dedication. Highly recommended.

Nina · 11 October 2025

Agent replied · 11 October 2026

Glad to hear you are very happy with Wapping Knight Frank Branch. We really appreciate your feedback, and we wish you all the best for your next home. Kind regards, Axel

5/5

Google

Brilliant experience with Jad. He was quick on message, personable and engaging and kept us fully informed. Thank you.

Amy · 7 December 2025

Agent replied · 28 December 2025

Dear Amy, Thank you so much for the kind review, I’m really glad that I could help with your search! All the best, Jad and the Knight Frank Wapping Lettings Team

5/5

Trustpilot

Excellent advice and first class…

Excellent advice and first class professional company. Could not be faulted. Definitely recommend them.

Adrian · 20 January 2026

Agent replied · 25 January 2026

Dear Adrian, Thank you for your thoughtful words. It has been a genuine pleasure working with you. All the very best for the future. Kind Regards, Matt and the Knight Frank Sevenoaks team’

5/5

Trustpilot

Eleanor was professional and very…

Eleanor was professional and very helpful throughout the enquiry process. Thanks.

Jake · 25 July 2024

Agent replied · 24 August 2024

Thank you so much for taking the time to leave a review, your feedback is much appreciated. All the best in your new apartment

5/5

Trustpilot

Wonderful

Beth T worked tirelessly to find us the right property. They offered conventional and also some out of the box stuff, collaborated across teams and offices. Great knowledge of the area and the market. Patient and through, Beth T was absolutely wonderful in her work and communication really highly recommend her and them as a whole company.

Jon · 27 August 2024

Agent replied · 30 August 2024

Thank you for your kind words Jon. Working with you has been an absolute pleasure, and no doubt our paths will cross again in the future. Best of luck with your continued Knight Frank journey, you are in good hands with our Tower Bridge team! Best, Beth

5/5

Trustpilot

Helpful and easy

Oscar was super helpful, found a great apartment immediately

Ali · 26 August 2024

Agent replied · 30 August 2024

Thank you very much for your review, it was a pleasure to find you a property so quickly. Oscar

5/5

Trustpilot

Summer was super helpful in negotiating…

Summer was super helpful in negotiating our letting - would definitely recommmend!

Jack · 5 July 2024

Agent replied · 11 June 2024

Dear Jack, Thank you so much for your kind words, I am delighted we managed to do everything with such a tight turn around, I do hope you love your new home.Best wishesSummer

5/5

Trustpilot

Regvita has been super helpful and…

Regvita has been super helpful and communicative throughout our whole relationship. Definitely recommend.

Caroline · 14 June 2024

Agent replied · 24 August 2024

Thank you so much for your lovely review. I am pleased I was able to help out.Regvita

5/5

Trustpilot

A good renewal experience

re: Renewal of tenancy. Vinnie from Renewals has been very helpful, efficient and pleasant to deal with.

Alenka · 25 March 2024

Agent replied · 11 June 2024

Dear Alenka,Thank you for the kind words.It has been a pleasure to assist you.Kind regards,Vinnie

5/5

Trustpilot

Thank you Ewelina Calka for invaluable support and professionalism

We would like to express our deepest gratitude to Ewelina Calka who has been absolutely wonderful in managing the property we are currently renting. She has demonstrated exceptional care, professionalism and has always been promptly assisting us with any queries we had. Ewelina has worked tirelessly to ensure that all the flat repairs were conducted on a timely manner and at the highest standard before the arrival of our baby. She has always exercised due diligence to ensure that the contractors completed the works to a good standard. She has also been keeping regular contact with us to ensure that we are happy and satisfied with the flat we are currently renting. We are very pleased with the support we have received from Ewelina and would like to command her exceptional work.

Nadia · 6 March 2023

Agent replied · 11 June 2024

Hi Nadia and Amine,Thank you so much for making the time to leave such a wonderful review. I am thrilled to hear that you have found my work exceptional. I will ensure the same quality service is provided to you at all time throughout your tenancy.Kind regards,Ewelina

5/5

Trustpilot

I was fortunate to deal with Charlotte…

I was fortunate to deal with Charlotte Maclean on the rental of my property over the past 4 years. She has been truly a professional and handled my flat and the tenant like clock work; always considering the needs of both parties to make sure a smooth and fair arrangement is made. Truely grateful. Highly recommended.

Hirbod · 3 September 2024

Agent replied · 26 October 2024

Dear Hirbod, Thank you so much for your very kind words. It's always a pleasure to work with you. Please don’t hesitate to contact me should you require anything else.All the best,Charlotte

5/5

Trustpilot

Jason Nwimo was an excellent letting…

Jason Nwimo was an excellent letting agent and made the process very smooth for us!

Georgia · 1 May 2024

Agent replied · 11 June 2024

Hi Georgia,Thank you for taking the time to leave such a positive review! I'm delighted that I was able to assist hereWishing you all the best in future.Kind Regards,Jason

5/5

Trustpilot

Maya Johnny - Superb Property Manager

Maya Johnny - superb property manager. Maya is a pleasure to deal with and is extremely professional and hard-working to resolve all matters to the best outcome as quickly as possible. We are very pleased to have Maya as our management point of contact at Knight Frank.

Roger · 14 January 2021

Agent replied · 11 June 2024

Thank you for taking the time to write such a lovely review, it is always a pleasure working with you.Please let us know if you need any further assistance in the future.Kind regards,Maya

5/5

Trustpilot

Phillip Dunn is a great property manager

Phillip Dunn was an excellent property manager, who always went the extra mile to help us out.

Ciaran · 21 March 2024

Agent replied · 11 June 2024

Thank you Ciaran, I really appreciate your kind words. It has been a pleasure to be trusted to look after your property. Kind regards,Phillip

5/5

Trustpilot

Many thanks to Allan Mc Sween

Many thanks to Allan Mc Sween who has been helping me all the time. Always with patience and tryng to help.

Pablo · 25 December 2023

Agent replied · 11 June 2024

Thank you for the positive review. I am thrilled that you are settling into your new home, and I’m always happy to help.Best wishes,Allan

5/5

Trustpilot

Great experience

Knight Frank and Ehteshaam has been incredibly responsive to our queries. He's making our experience great!

Jonny · 9 April 2024

Agent replied · 11 June 2024

Thank you very much for your glowing review Jonny and I am glad I could of be assistance. Please do not hesitate to reach out should you have any queries in the future.Kind regards,Ehteshaam

5/5

Trustpilot

Summer White has been outstandingly…

Summer White has been outstandingly helpful in the rental of my home

J · 21 June 2024

Agent replied · 24 August 2024

Thank you so much for your kind words! If you need any more assistance or have any further questions, don't hesitate to ask. Best of luck with everything. Best wishesSummer

5/5

Trustpilot

George Pratt is an amazing estate agent…

George Pratt is an amazing estate agent who helped us navigate a tricky purchase very well. Excellent service and highly recommended!

Kalim · 21 December 2023

Agent replied · 11 June 2024

Dear Kalim, Thank you for your kind words, I hope you and your family are enjoying your new home. Kind regards, George

5/5

Trustpilot

Emma has looked after our property for…

Emma has looked after our property for many years and has always been prompt and solution-oriented. Thanks Emma!

Jill · 17 February 2024

Agent replied · 11 June 2024

Thank you for your lovely review, it has been a pleasure to work closely with you and manage your apartment!Best wishes, Emma

5/5

Trustpilot

Knight Frank continue to do a great job…

Knight Frank continue to do a great job in managing a rental property for me. I have used their services for close to 15 years which speaks for itself! I would call out brilliant recent customer support from Liv Cross, Wendy Gilchrist and not forgetting Marie Wale, Partner in charge of Knight Frank, Wapping office.

Alex · 8 September 2024

Agent replied · 26 October 2024

Dear Alex, Thank you very much for the kind feedback. It has been our pleasure assisting you over the last 15 years and we look forward to helping you with any needs in the future. All the best,Liv, Wendy and Marie

5/5

Trustpilot

Brigette Bulan: tenacious, skilled problem solver

Brigette Bulan is a very skilled and tenacious Knight Frank account manager. She is an excellent listener and problem solver. She updates the clients in real time until any outstanding issue is resolved. Direct, courteous and efficient.

GL · 25 July 2022

Agent replied · 24 August 2024

Dear GoranThank you for your kind words and your patience throughout the renewals process. It was my pleasure to assist you and I look forward to working with you again soon.Kind regardsBrigette

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