Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
We have had the pleasure of working with Walid in finding our next residence in London. We initially missed out on previous property but Walid assisted us in finding an identical one within the same complex. Walid has an exceptional work ethic and kept us in the loop with the entire process, he is an asset to the Knight Frank team, they are very lucky to have him!
Genevieve · 19 March 2024
Agent replied · 11 June 2024
Dear Genevieve,Thank you for your kind review. I’m very grateful for the swift cooperation and teamwork that facilitated a smooth move-in for you and James.Wishing you both all the best,Walid
★★★★★ 5/5
TrustpilotProactive and helpful
Stine was super helpful, always going above and beyond looking to assist even as I kept changing criteria and timing in my search!
Pat · 16 January 2024
Agent replied · 11 June 2024
Dear Patrick, It has been a pleasure to help you in your search for your next home.Feel free to reach out anytime you may need my assistance!Best of luck with your move-in!Best wishes,Stine
★★★★★ 5/5
TrustpilotWe let 2 properties with KF and had a…
We let 2 properties with KF and had a very good experience with their property mgmt. In particular, Jane Wallworth and her team are extremely helpful, responsive and oriented to detail. Working with Jane is definitely one of the reasons for us choosing KF. Best regards, Guillermo and Tamara
Guillermo · 28 March 2021
Agent replied · 11 June 2024
Dear Guillermo and Tamara, thank you so much for your kind comments, they really are appreciated. Kind regardsJane
★★★★★ 5/5
TrustpilotPatricia was patient and helpful
Patricia was patient and helpful in arranging the deposit refund at the end of our tenancy and followed up quickly in response to our queries.
Anna · 27 November 2023
Agent replied · 11 June 2024
Thank you Anna for your kind words. It was a pleasure assisting you. Patricia
★★★★★ 5/5
TrustpilotNote of Appreciation
I would like to give a special commendation and appreciation to the service provided by Philip Dunn at Knight Frank who is very helpful, responsive and professional in providing services to me. As a distant owner of a flat in London, the time difference makes it difficult for rental matters to be handled. Philip's responsiveness and professional advice was most impressive especially in matters relating to letting and tenant management. Highly appreciated for giving me peace of mind.
Lee · 21 July 2023
Agent replied · 11 June 2024
Thank you Melanie for your kind words, it is a pleasure to be trusted to look after your property. Phillip
★★★★★ 5/5
TrustpilotTotal Professional Service at Knight Frank
Knight Frank has provided me a very stress-free and well professional service in finding me the tenants. I do highly recommend it to my fellow landlords.Especial thanks to Robert ( Englands Lane branch) and Kim for their politeness and experienced presentation.
Raj · 30 June 2022
Agent replied · 11 June 2024
Thank you for your very kind review. It was a pleasure assisting you.Robert
★★★★★ 5/5
TrustpilotAmazing check out!
Patricia Ossei was very wonderful with the check out process. She made it swift and easy which I was already dreading. Very happy with the service of Knight Frank!
Philo · 16 August 2023
Agent replied · 11 June 2024
Thank you for your kind words! It was a pleasure.Patricia
★★★★★ 5/5
GoogleJad showed me a flat that was a great fit, and I ended up taking it. He was very polite and responsive during the viewing and handled the offer process professionally. Really appreciate the smooth experience so far
Gargi · 12 June 2025
Agent replied · 10 September 2025
Thank you Gargi for your kind review. It was a pleasure assisting you with your search!
Thank you.
Jad
★★★★★ 5/5
TrustpilotKnight Frank are very professional and reliable
The staff at Knight Frank are very professional and reliable.It is very reassuring to know that every time I have a detailed question, they respond quickly and politely.I had recently communicated with them by email, but they followed up with a phone call to help me resolve my housing concerns.They are a trusted partner who always provides a great customer experience.
中村司 · 20 July 2024
Agent replied · 11 June 2024
Thank you very much for your kind words, it has been a pleasure to help you. We are always here if you need any further assistance.Kind regards,Japan Desk Team
★★★★★ 1/5
TrustpilotAwful experience Property management
Unfortunately it’s not first time when I found in monthly Knight Frank Landlord statements expenses which I did not authorised , I did not receive even any information about issue or quote. For example last example cost me £335 for new blind - it’s not urgent issue, why my property manager Pritesh Makwana did not inform me about issue and give me quotes in advance for approval? I got contract with Knight Frank for letting and property management but unfortunately I did not receive regular updates. Also I have to mention that quotes usually are extremely high and not competitive. Very disappointing in Knight Frank Standards in property management I send email according this issue to property manager with copy to regional manager but unfortunately - no reply as usual .
Sergey · 16 May 2023
Agent replied · 11 June 2024
Dear Mr Zemlaysnikiy, We are really sorry to hear about your experience. Please reach out to complaints@knightfrank.com so we can look into this matter further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
Trustpilot5 stars
Big thank you to Jocelyn who has been very patient with me and very helpful during my tenancy.
Mazen · 12 April 2024
Agent replied · 11 June 2024
Hi Mazen,Thank you very much for taking the time to provide this review. I’m grateful for the opportunity to assist you. If you have any questions, don’t hesitate to reach out.Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotSmooth re-letting
Katie did an excellent job on re-letting our property. Great job Knight Frank Dulwich team!
Jennifer · 22 January 2026
Agent replied · 25 January 2026
Dear Jennifer,
Thank you so much for such lovely feedback, we were so pleased to be able to secure lovely tenants for you so quickly!
All the best,
Katie
★★★★★ 5/5
TrustpilotVinnie from Renewals is very kind
Vinnie from Renewals is very kind and patient. She gave me a good help of extending the tenancy and got me a satisfied rent rate.
Shaofeng · 10 November 2023
Agent replied · 11 June 2024
Dear Mr Yi,It was a pleasure to assist you with your renewal.All the best.Vinnie
★★★★★ 5/5
TrustpilotVery helpful and professional
I had a great experience working with Michelle Henry, our property manager. She was extremely professional, always prompt with her communication, and went above and beyond to ensure everything was handled smoothly. Her helpful attitude made the entire process stress-free. I would highly recommend her services to anyone looking for a reliable and dedicated lettings manager.
JL · 30 September 2024
Agent replied · 26 October 2024
Dear Julie, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure working with you. I wish you all the very best. Kind regardsMichelle
★★★★★ 5/5
TrustpilotOmar is the Best estate agent I’ve ever…
Omar is the Best estate agent I’ve ever met. He take care of the process like it’s his flat. Perfect experience!
Han · 2 February 2024
Agent replied · 11 June 2024
It was a pleasure to assist you with the search Han, wishing you all the best with the new tenancy. Omar
★★★★★ 5/5
TrustpilotOutstanding service by the Credit Control Team
I would like to express my sincere gratitude to Mr. Mathew Baker, an associate at Knight Frank, for his outstanding services. He consistently followed up with the defaulting tenant, employing persuasive techniques that eventually led to the tenant settling all outstanding dues in full. This exemplary dedication and professionalism demonstrated by Mr. Mathew reflect the exceptional service culture fostered by Knight Frank. We are immensely thankful for their excellent support in resolving this matter.
Tony · 8 October 2023
Agent replied · 11 June 2024
Dear Tony, No worries at all, it was a pleasure to help and assist in bringing the tenant’s rental account up to date. Please do reach out if there is anything further I can do to assist in the future. Thank you, Matthew
★★★★★ 5/5
TrustpilotKatie Shaw was the best
Katie Shaw was the best, professional, and honest and kept us up-to-date through out the process. Katoe knows her stuff!
Dan · 22 February 2024
Agent replied · 11 June 2024
Dear Dan,Thank you so much for your lovely feedback, it was such a pleasure working with you and Rachael on your property. You were both so responsive throughout the whole process, and I look forward to working with you again in the future! If you need anything we are always around to help!Best wishes, Katie
★★★★★ 5/5
TrustpilotThank you Vinnie
Vinnie from Renewals was very helpful and efficient for the process to renew my tenancy agreement. I highly recommend him/Knight Frank.
Severine · 31 January 2024
Agent replied · 11 June 2024
Dear Severine,Thank you very much for your kind words.It was a pleasure to assist you in your renewal of your tenancy and thank you again for being so patient during the negotiations.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat experience
Very helpful, efficient and communicative through the entire process! Thank you Louna
Charles · 22 July 2024
Agent replied · 24 August 2024
Thank you for your kind words Charles. I wish you and Tim and smooth move-in and many happy years in the new loft. Kind regards,Louna
★★★★★ 5/5
TrustpilotI had a great experience with Knight…
I had a great experience with Knight Frank, particularly with Sasha who has been the friendly, understanding, trustable, easy-going and efficient agent that we needed in the stressfull process of moving into a new home in London.She always responds to my needs promptly and helps handle various housing repair issues. With her around, I feel reassured.
Yao · 27 September 2024
Agent replied · 26 October 2024
Yao, thank you very much for your lovely feedback!It has been a pleasure working with you and helping you get settled into your new home. Kindest regardsSasha
★★★★★ 5/5
TrustpilotGreat support at end of tenancy
Great support at end of tenancy. Thank you Jocelyn.
LB · 10 September 2024
Agent replied · 26 October 2024
Thank you very much for the review LB. I'm glad I could support you through the end of your tenancy. Wishing you all the best in the future!Jocelyn
★★★★★ 5/5
TrustpilotGreat working experience with Mo Govani
I have had the privilege of working with Mo Govani who is managing our property over the last years and I have been super pleased with his responsiveness, his bias for action and proactive approach to solving issues with my tenants. As we on board a new tenant on Aug 15, I look forward to working again with Mo.
Uwem · 7 August 2024
Agent replied · 24 August 2024
Thank you Uwem for your kind words. I also look forward to working with you in the future. Mo
★★★★★ 5/5
TrustpilotExceptional support from Michelle Henry
I can't speak highly enough of Michelle Henry! She’s been an absolute star throughout the entire process. From start to finish, she was always on top of everything, quick to respond, and genuinely cared about making sure things went smoothly. Michelle’s expertise and warm personality made what could have been stressful feel easy and manageable.
Hamza · 11 October 2024
Agent replied · 26 October 2024
Dear Hamza, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure helping you during your tenancy. I wish you all the very best. Kind regardsMichelle
★★★★★ 5/5
GoogleWe had a great experience with the Knight Frank Wapping team! Jad and Charlotte were friendly and efficient, responding quickly to our enquiries and setting up viewings at convenient times. The process was smooth and stress-free. Would highly recommend !
Laura · 23 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
