Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotToto Lambert, Knight Frank Chelsea…
Toto Lambert of Knight Frank Chelsea did a great job for us on our recent sale. She introduced a good number of potential buyers quickly, which helped us to assess the likely sale price for our property quickly, and after a subject to contract sale was agreed she navigated some tricky moments prior to the successful exchange of contracts. Although no doubt very busy she always seemed to have time to provide help when it was needed.
Customer · 21 September 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave a review and congratulations on your recent sale. I have absolutely loved working with you, a sale sprinkled with challenging but in the end hugely satisfying moments that I won’t forget in a hurry! I look forward to working with you again in the future. Best wishes, Toto
★★★★★ 5/5
TrustpilotBrigette has been very helpful and is…
Brigette has been very helpful and is always providing kind and timely assistance whenever we reach out!
Marie-Clarisse · 6 June 2024
Agent replied · 11 June 2024
Dear Marie-ClarisseThank you for taking the time to write a feedback. It was lovely working with you on the lease renewal.Kind regardsBrigette
★★★★★ 1/5
TrustpilotThe worst customer services I have ever…
The worst customer services I have ever dealt with. They don’t reply to their emails immediately, it takes them weeks to get back to you. All they care about is MONEY, once they get your money they won’t care about you or your needs. They lied about the property facilities and I didn’t get my deposit since I left the property, it’s been more than two months!!!
Mariam · 29 April 2024
Agent replied · 11 June 2024
Dear Mariam, We are really sorry to hear about your experience. Your property manager will be reaching out to look into this matter as soon as possible and to ensure everything is resolved quickly. Please do accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotVinnie from Renewals is always very…
Vinnie from Renewals is always very professional, quick to respond and proactive. Thank you for your help.
Jane · 5 June 2024
Agent replied · 11 June 2024
Dear Jane,Thank you for the great review.It has been a pleasure to assist you once again.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotVinnie (Renewals)
Vinnie from Renewals is always absolutely patient and helpful. Everything always goes super quick and gets done efficiently.
Chey · 15 May 2024
Agent replied · 11 June 2024
Dear Chey,Thank you for the lovely review. Wishing you all the best.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotUsing KF for property management
Using KF for property buying, selling and letting management, first class service all time. Our property manager Jason Nwimo is always helpful, responsible and responsive. Definitely recommend!
CZ · 3 November 2023
Agent replied · 13 June 2024
It was a pleasure working with you and please let me know if I can be of any further assistance. James
★★★★★ 5/5
TrustpilotMy fav agency
Huge thanks Ellie Davis for organising several viewings for me. All properties were lovely and satisfied the requirements. I really enjoyed our communication, very professional and friendly.
Olga · 3 November 2023
Agent replied · 11 June 2024
Thank you so much for the kind words, Olga. It was a pleasure working with you.Many thanks,Ellie
★★★★★ 5/5
TrustpilotThank you Lexi Solt!
Lexi is doing a great job! Lexi is smart and efficient!
Kenneth · 14 September 2024
Agent replied · 26 October 2024
Hi Kenneth, Thank you so much for your lovely words. It was great to work alongside you, and I hope to be able to assist again in the future. Please do get in touch if I can be any further help!Best wishes,Lexi
★★★★★ 5/5
TrustpilotEmma Duncan and his team
Emma Duncan and his team, has done a very good job in order to find the right property. All the viewing has been perfectly organized and adapted to our schedule
Pelayo · 18 August 2023
Agent replied · 11 June 2024
Thankyou Pelayo, it was a pleasure to assist with your property search and good luck with the move!Emma
★★★★★ 5/5
TrustpilotVioletta Terlikowska is very responsive…
Violetta Terlikowska is very responsive to my different questions. When I approached her with different issues, she immediately took action and thoroughly investigated the matters. 5/5!
Janet · 24 November 2023
Agent replied · 11 June 2024
Thank you so much for the kind review, Janet.Please do let me know if I can help with anything else in the future.Very best,Violetta
★★★★★ 5/5
TrustpilotWill was very professional and helpful
William Ward-Jone was very professional and helpful. I would definitely recommend this company.
Vicky · 7 August 2024
Agent replied · 24 August 2024
Dear Vicky,Thank you so much, it was a pleasure meeting you and I hope to speak soon.Best wishes,Will
★★★★★ 5/5
TrustpilotEvery thing is amazing!!!!
Every thing is amazing!!!!Especially Lydia she is lovely and professional
Asma · 25 September 2024
Agent replied · 26 October 2024
Thank you so much Asma for your review. It was a pleasure working with you and I wish you all the best with your tenancy. Best wishes, Lydia Walker
★★★★★ 5/5
TrustpilotGreat Rental Experience
Once again Knight Frank and imparticular Jamie-Leigh were above and beyond in the service they provided. Delivered an excellent rental result and helped execute the process in record time.
Hassi · 5 September 2023
Agent replied · 11 June 2024
Dear Harmeet,Thank-you so much for taking the time to write a review.As always, it was a pleasure to work with you again!All the bestJamie-LeighHead of Super Prime LettingsSW London & Home Counties
★★★★★ 5/5
TrustpilotKatie was brilliant to work with
Katie was brilliant to work with. Always on the end of a phone to answer anything, kind and patient with my constant questions!
Lucy · 25 January 2024
Agent replied · 11 June 2024
Dear Lucy,Thank you so much for your kind feedback, it was a pleasure working with you!All the best,Katie
★★★★★ 5/5
TrustpilotGreat service and smooth communication…
Great service and smooth communication with the Knight Frank team. Catrin has been extremely helpful and always there to help and support us.
Paschalis · 25 January 2024
Agent replied · 11 June 2024
Dear PaschilisThank you for your kind words, it is appreciated.It was a pleasure to help you resolve all you issues please do not hesitate to let me know if you need anything further.Catrin
★★★★★ 5/5
TrustpilotWalid was really helpful
Walid was really helpful, he got us an ubeliavable deal in london. We are really happy with our property!
Bulut · 16 April 2024
Agent replied · 11 June 2024
Thank you for your great review. It was a pleasure helping you find you new home! Walid
★★★★★ 5/5
TrustpilotIt was a truly great experience for our…
It was a truly great experience for our family working with Knight Frank. The whole process was very well-organised and quick, which made everything so much easier for us.
Maria · 24 September 2025
Agent replied · 25 September 2025
Thank you for your kind words Maria, it was a pleasure helping you secure a lovely new home, I hope you and your family will be very happy there!
Very best wishes
Annabel
★★★★★ 5/5
TrustpilotPerseverance in difficult circumstances
In very difficult circumstances (including consecutive buyers pulling out shortly before exchange due to terminal illness diagnosis) Florence persevered in landing buyers which is the critical service. She dealt skilfully and patiently with buyers and sellers to keep lines of communication open, identify potential for compromise and suggest solutions and was a pleasure to deal with.
Cjm · 24 October 2024
Agent replied · 26 October 2024
Dear Christopher, Thank you for your message. Brilliant, we finally got there! Thank you for being so lovely to work with, and hope to see you in the future. Best wishes,Florence Biss
★★★★★ 5/5
TrustpilotOutstanding Service from Natalie
Natalie provided outstanding service from start to finish. Her expertise, diligence, and friendly personality made the entire process a pleasure. Thanks Natalie!
Jay · 14 February 2024
Agent replied · 11 June 2024
Thank you so much for your kind words, I am so pleased to hear that you had a positive experience with myself and I wish you all the very best in your new home! Best wishes, Natalie
★★★★★ 5/5
TrustpilotSummer has been incredibly helpful !
Summer has been incredibly helpful in oir quest for the perfect house in Parsons Green !
H · 10 June 2024
Agent replied · 11 June 2024
Thank you for your kind words, I really hope I can help find you the perfect home! Summer
★★★★★ 5/5
TrustpilotExcellent service for end of tenancy
Shannon Adjei provided excellent service to us when we reached the end of our tenancy. She set out the process and requirements in detail, which was very helpful and made our move so much easier. She also arranged for a prompt check out report and then facilitated the repayment of the deposit promptly and effectively. She was a pleasure to work with and I would recommend her.
Vanessa · 12 April 2024
Agent replied · 11 June 2024
Thank you for your wonderful review! It was a pleasure assisting with your end of tenancy and I’m glad I could make the process smoother for you. Best wishes! Shannon
★★★★★ 5/5
TrustpilotCharlie & Kev from Notting Hill office…
Charlie & Kev from Notting Hill office were excellent agents - fast in response, scheduling the visit, and answering questions over the phone/email. During the visit they were professional, friendly, and earnest in sharing info about the property. They made the visit enjoyable. They were also efficient in handing me over to the rest of team to execute on the rental. Cheers guys!
Michael · 26 June 2024
Agent replied · 24 August 2024
Thank you very much, it was a pleasure working with you. I hope you enjoy the new job and wish you the best of luck.
★★★★★ 5/5
GoogleI dealt with Sam for my property and he was great, informed and worked hard to get it rented.
Michael · 10 April 2024
Agent replied · 11 June 2024
Hi Michael, thank you for the review. It’s very much appreciated! It’s been a pleasure working with you to find tenants for your property. Sam
★★★★★ 1/5
TrustpilotHolding a rental deposit of over £20k…
Holding a rental deposit of over £20k after my family exited a rental property rented by KF. The property was left better than it was given to us and we have waited over two months for the deposit to be refunded. The individuals dealt with at HQ have been terrible and made my wife's life a living hell this past month....
Brendan · 29 July 2024
Agent replied · 24 August 2024
Brendan, We are sorry to hear about your experience with the end of your tenancy. A member of the team will contact you shortly. Please accept our apologies again. Knight Frank
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
