Knight Frank Lettings reviews in London

★★★★★ 5/5

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From our very first telephone contact…

From our very first telephone contact with a member of Knight Frank, we have felt that they had our interests at heart as well as those of their sellers. The lady who initially showed us around the property was enthusiastic and helpful. Those questions that she could not answer on the spot were covered later on. Thereafter the whole process has been smooth with regards to KF involvement all the way from acceptance of our off through to exchange. We felt that we could liase with KF staff and that we would get considered advice with a smile! Altogether a great experience.

Anthony · 7 November 2023

★★★★★ 5/5

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Henry has been very helpful in…

Henry has been very helpful in resolving the issues. He is prompt and very responsive. Highly recommend :)

Isha · 12 August 2024

★★★★★ 1/5

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As a buyer I had a terrible experience

As a buyer I had a terrible experience with these people. They are horrible people, very unprofessional and incompetent. They were very aggressive after the offer was accepted, pushing for a completion date less than 30 days after offer was accepted, and were very rude in their communication until exchange. After completion, I had some issues to do with the state of the house and the fixtures and they were not forwarding my communication to the sellers, weren't responsive to my emails and offered no support in getting all keys to the property. AVOID!!!!EDIT: As most businesses do, KnightFrank was quick to reply to my review with some copy - pasted content. In my interactions with them they never said sorry when they were wrong or made mistakes, it's funny to see it the first time in a public reply to a review. Optics matter, doing your job and being professional doesn't.

Georgian · 3 November 2023

★★★★★ 5/5

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The experience that we had with Konrad…

The experience that we had with Konrad was much more than expected.One of the best agents I have ever encountered.

Snir · 5 July 2024

★★★★★ 5/5

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Following a personal recommendation…

Following a personal recommendation from my sister in law for the excellent service that she had received from Knight Frank estate agents re the selling of her home I chose Knight Frank Worcester to sell my home in Worcestershire. I was not disappointed with the excellent service provided by their Worcester office from valuation through to exchange of contracts. The valuation range for my property was accurate and a fair reflection of market prices for my property. This not only encouraged potential buyers to visit property it meant that an acceptable offer was made within a short period of time avoiding the frustration of having to reduce the price. Lines of communication between the Knight Frank team handling the sale of my property between myself,buyer and solicitor was first class. My thanks to the following at Knight Frank involved with the selling of my property:Shelley Stephenson,Giselle Holman,Elinor Salter,Sarah Jones,Claire Dunn. A big Well Done to you all.

Ian · 26 October 2023

★★★★★ 5/5

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Michelle Henry was…

My property manager Michelle Henry was excellent. Very welcoming and accommodating. She replied to my emails promptly and answered all my questions. Very professional and efficient.

Mona · 5 March 2024

★★★★★ 5/5

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Good rental management experience

Jocelyn Zhang is very attentive and proactive in managing my rental property. It gives me a peace of mind that my property is in good hands

Susana · 1 March 2024

★★★★★ 5/5

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Romain Bourgier and Charlotte Moore

Romain Bourgier is always available to help, even out-of-hours if needed. Giving regular updates; thorough explanations and wise advice, he provides an excellent management service.Charlotte Moore is always helpful and pleasant to deal with, even in difficult and stressful situations. Her excellent client facing skills mean that all parties she deals with are happy.

Ben · 31 March 2021

★★★★★ 5/5

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I recently had the pleasure of working…

I recently had the pleasure of working with Knight Frank, specifically with James Szalay, while securing an apartment rental in London. Before reaching out to them, my experience was riddled with complexities and challenges. However, from the moment I engaged with Knight Frank, the narrative completely changed.James demonstrated utmost professionalism and efficiency, ensuring that all the processes were expedited swiftly. I was genuinely impressed with how responsive and supportive the entire team was during this journey. They not only facilitated a smooth transition into my new apartment but also went the extra mile by connecting me with a service to register for essential utilities like heating and water.I wholeheartedly recommend them to anyone seeking top-notch real estate services in London.

Marwa · 14 October 2023

★★★★★ 5/5

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Great experience

Very satisfied with the agency and especially Hamzah Musaddaq our assigned property manager who was quick to attend to any problems we had when dealing with the property!

Sonea · 13 January 2024

★★★★★ 1/5

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Rents out apartments with mice issue - wont disclose during viewing or upon asking

Not even worth 1 star. They didn’t disclose information about a vermin issue and the house being empty for over half a year with nobody checking on the apartment. We moved in and found a dead mouse, they sent pest control, issue was resolved we’ve been told. 2 months in we’ve seen a mouse in the same area as we reported! As this was in the middle of the night, we called the pest control ourselves. FYI Knight Frank doesn’t deal with these issues as an emergency. If you find a mouse going around your apartment in the evening/night, you can live with it until next day as Knight Frank’s “emergency team” won’t deal with it. The stress, disgust and waste of time this company has caused us is unacceptable and illegal. Knight Frank doesn't care about the habitability of your apartment. The rent we pay is incredibly high, but it doesn’t matter anyway.

Defne · 9 October 2023

★★★★★ 5/5

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High quality services to find the flat

I came from Japan and would like to find the flat near from the office. Even the tight market, sales team offers multiple options within my budget and sales support team offers quick and kind services and property management team also quick and kind.services. We can communicate with them in Japanese and they offers the high quality services.Thank you for the team in KnightFrank.

Kengo · 27 August 2024

★★★★★ 5/5

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Property Management - Jason Nwimo

I'm an overseas owner of a large flat in Chelsea Creek - a prime location for which the team at Knight Frank are ideally suited to manage. Their brand, network and experienced team have managed the property exceptionally well and are very responsive to the needs of owners whilst equally attending to the needs of tenants. They are a pleasure to work with and a special acknowledgement to Jason Nwimo, our Propert Manager for his superb support.

Jonathan · 18 December 2023

★★★★★ 5/5

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Brigette from Renewals

Great job in renewing our lease contract.Thank you Brigette.

Wass · 12 December 2024

★★★★★ 5/5

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I recently got in touch with your…

I recently got in touch with your company regarding a property, unfortunately, the deal fell through. However, it is important to note that Mr Jamie Vass had maintained high level of professionalism and good customer services, coupled with an unprecedented communication skills during this period. For this reason, I look forward to dealing with your organisation again, also, I shall recommend your service to my friends and family. Thank you.

Akko · 10 May 2024

★★★★★ 5/5

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Ann-Marie managed our property very…

Ann-Marie managed our property very well amongst the many challenges we have experienced over the years. Thanks Ann-Marie and all the best with your other clients!

Mark · 19 February 2024

★★★★★ 5/5

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Anik Ruparelia is an outstanding agent

Anik Ruparelia is an outstanding agent which will reply to any enquiries immediately as well as to managing my property professionally. Very happy with her service.

JC · 19 February 2024

★★★★★ 5/5

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Very helpful

Very helpful throughout, thank you to Kristian Lee for his help with providing us with a quick and quality reference.

Artem · 14 June 2024

★★★★★ 5/5

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great experience

Ines was always super responsive and quick and took care of everything for us with great care. The whole team was great and on top of everything.

Zeynep · 26 January 2024

★★★★★ 5/5

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Great experience!

Stine was great, extremely helpful and responsive to my requests. She is also on top of new listings and always prioritizes getting her clients in to see them!

Alan · 3 January 2024

★★★★★ 5/5

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I reported a noise …

I reported an unusual noice emanating from a water boiler. Daniel, at KnightFrank quickly arranged for a technical assessment to be carried out.A technician called and discovered worn out components and again Daniel stepped in to gain approval for rectification work to be sanctioned. This work was carried out 12 June. Now, there is no noise from the boiler, and the shower unit works perfectly. Very effectively managed.

Brian · 12 June 2024

★★★★★ 5/5

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Beth is very kind and share me all…

Beth is very kind and share me all house information to rent.

동훈 · 22 October 2024

★★★★★ 1/5

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AVOID AT ALL COSTS

AVOID AT ALL COSTS. We have been renting properties for several years in London and this letting agent has been our only bad experience. The letting agent was informed of broken dishwasher, chairs and extractor fans upon move-in and took over 6 months to sort the issues. At the end of tenancy they attempted to deduct a huge amount of money from our deposit for these items even though they were reported broken before we moved in.Be extremely careful as the inventory company they use is clearly biased- we had the flat professionally cleaned when moving out but the inventory company was extremely particular upon move-out compared to when moving in, so that they could attempt to keep as much of our deposit as possible. They wouldn't even allow our cleaning company to return free of charge, and instead deducted a huge amount from our deposit to pay a cleaning company that they work with.They then took over a month to return the remainder of our deposit. We luckily got most of our deposit back however their policy is aimed to take financial advantage, in any way possible, of those who won't defend their case. Extremely unprofessional company, would never let from them again.

Rahul · 23 September 2023

★★★★★ 5/5

Trustpilot

Excellent

Came to Knight Frank after starting elsewhere, and they were exceptional. Sonia in particular was a star, efficient, communicative, and completely on top of everything. Made a complicated sale-and-purchase chain feel manageable. Highly recommended.

Zihao · 6 June 2026