Knight Frank Lettings reviews in London

★★★★★ 5/5

Trustpilot

I had the pleasure of being looked…

I had the pleasure of being looked after by Lexi & James as they helped secure my dream flat for me. They worked quickly & efficiently, answered all my questions and made sure to keep me in the loop with all communications even at 9pm on a Friday! They really went above and beyond & made a usually stressful experience an absolute breeze.

Esme · 18 November 2024

★★★★★ 5/5

Trustpilot

Ines is very helpful and always…

Ines is very helpful and always responds in time. A smooth and professional renting experience. I’ve recommended Knight Frank to my friends.

Yan · 23 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Property Management Experience with Knight Frank

My partner and I have been residing in a property managed by Knight Frank for the past three years, and I must commend the team for being amongst the finest in the market. Our property manager, Mo, has been particularly responsive when it comes to property maintenance. Issues with the door lock and dishwasher, which had been causing inconvenience for a while, were promptly addressed. Upon sending Mo an email for assistance, we received a swift response from the repair team, and both problems were efficiently resolved within five working days, a commendable turnaround time in the UK.Mo has consistently demonstrated consideration and patience in dealing with our queries. Last summer, when we were exploring the option of renewing our lease, Mo played a crucial role in facilitating communication with the landlord and the renewal team. The information provided was both precise and concise, making the entire process seamless. Overall, we are highly satisfied with Mo's professionalism and the excellent service provided by Knight Frank's team.

TY · 7 January 2024

★★★★★ 5/5

Trustpilot

A great shame to hear Shehzad Ahmad is…

A great shame to hear Shehzad Ahmad is leaving KF. Shehzad has been helpful and efficient in managing a new property / tenancy and coordinating project works.

Andrew · 19 April 2024

★★★★★ 5/5

Trustpilot

We would highly recommend Josh for his…

We would highly recommend Josh for his client-centric approach and outstanding service as our property manager. He's always responsive and dedicated to ensuring the best outcomes for us.

Athira · 30 March 2024

★★★★★ 5/5

Trustpilot

Rent and repair - the balance!

I let a small property with Knight Frank and have tenants who have incurred a lot of damage regularly. Trying to find the balance between rent and repair is never easy, but Wendy Gilchrist handled the negotiations with exceptional skill. Fully recognising it is the tenant's home as well as my building the negotiations were balanced for both sides and the result was a re-signing on a long-term let. It's not easy to put a price on a home, but it's easy to see the cost of maintenance. If both parties come out happy, it's a successful negotiation and worth noting. Appreciated and perhaps most importantly - recommended not just for lettings, but for long-term partnerships all around.

Morgan · 5 January 2024

★★★★★ 5/5

Trustpilot

Very proactive and helpful

Walid has been very proactive and helpful throughout the entire process. From arranging viewings, to ensuring all our questions have been answered promptly - he has been available and on point whenever required. Thanks for a seamless experience!

Mansha · 10 August 2023

★★★★★ 1/5

Trustpilot

Terrible management agent

I rent the property from KF, it was good in the beginning however after I moved in lots of problems need to fix. The property manager is very hard to contact and I was being locked outside of flat for many hours because the lock is damaged. Moreover, every time ask them to replace or repair at least takes few months. KF has many nice properties, the only thing that matters is hope it doesn’t get wrong

Ko · 4 March 2024

★★★★★ 5/5

Trustpilot

Renewal of tenancy - Vinoath (Vinnie)

We’ve been renting apartments through KF for years and we’ve always been happy with the service and more so after today when Vinoath (Vinnie) in renewals helped us with renewing our contract in such a swiflty manner!

Alberto · 22 September 2025

★★★★★ 5/5

Trustpilot

KF super prime letting team

A great overall experience working with the Knight Frank super prime lettings team. In particular Amy Pritchard goes above and beyond to source and secure an excellent result. Highly recommended.

Andrew · 12 February 2024

★★★★★ 5/5

Trustpilot

perfection

People always ask things to be described in a few sentences. Faultless and seemless. Issy was perfection, professional and perfect. And that’s just the p’s. Thank you Knight Frank for sending Issy into the equation!

Jessica · 20 October 2023

★★★★★ 5/5

Trustpilot

Amazing

Amazing. In particular Charlotte Maclean is immensely helpful and instrumental in my decision to cooperate with KF for past 4 years.

Khalig · 1 August 2024

★★★★★ 5/5

Trustpilot

Commendation for Knight Frank's Professionalism

I would like to take a moment to praise the letting agents at Knight Frank who have been assisting me with my rental property. From the very first contact, Jason Ung, the negotiator, has been incredibly nice and patient. He promptly responded to my inquiries and diligently helped me find solutions to any issues that arose. During the move-in process, the team was welcoming and warm, creating a positive atmosphere.I also want to express my gratitude to Emma Soanes, my property manager. Since moving in, I have encountered several facility-related problems, and she has gone above and beyond to contact the landlord and other relevant parties. Her efforts have been remarkable in ensuring that these issues are addressed as quickly as possible.Overall, my renting experience thus far has been excellent, and I attribute this to the professionalism and expertise of Knight Frank as an agency.

Chloe · 28 December 2023

★★★★★ 5/5

Trustpilot

Best letting Experience

My best letting experience is with Knight Frank! They have professional and reliable team (especial thanks to Lucie Santander for her assistance). Letting and management fee/rate is reasonable as they provide excellent services.

Abdullah · 6 December 2023

★★★★★ 5/5

Google

Jad at Knight Frank was excellent! Professional and very helpful throughout the entire rental process. He was always quick to respond and efficient in getting everything sorted. Highly recommended for a smooth and supportive experience!

Louisa · 11 October 2025

★★★★★ 5/5

Trustpilot

Quick and effective turnaround

Vinnie was able to turn around a recent tenant renewal proficiently and effectively. It took very few days turnaround which is much appreciated. Best regards, Guillermo

Guillermo · 30 April 2024

★★★★★ 5/5

Trustpilot

Outstanding service

I had Daisy's help to find a new flat in a very short period of time. Daisy was extremely attentive throughout the process and after. I would not think twice in referring her or seeking her help again.

Natalia · 27 July 2023

★★★★★ 5/5

Trustpilot

Vinnie from renewals has helped satisfy…

Vinnie from renewals has helped satisfy an easy going back and forth communication to settle & finalize everything needed for my stay at the esteemed OTB. Thank you Vinnie!

Juman · 26 February 2024

★★★★★ 5/5

Trustpilot

Satisfied

I worked with Vinnie from Renewals to let my property for a couple years now. He has always been very professional, responsive and helpful.

Jonghoon · 1 June 2024

★★★★★ 5/5

Trustpilot

A credit to KF.

My thanks and praise to Josh Ward-Brickett for his consistently excellent service in the management of my property. His timely response, proactivity and experienced view is so assuring for an overseas owner. Thanks Josh.

David · 2 November 2023

★★★★★ 5/5

Trustpilot

Great experience with KF

Summer was great throughout the whole experience and helped us with all questions we had!

Charlotte · 28 October 2024

★★★★★ 5/5

Trustpilot

Knight Frank we’re excellent in helping…

Knight Frank we’re excellent in helping us rent our property, and particularly Minnie Stainrod who helped us through the process and supported throughout. I’d highly recommend her and the rest of the team at Knight Frank!

Alex · 9 September 2023

★★★★★ 5/5

Trustpilot

Debbie Pinkham

Debbie Pinkham Seamlessly processed a lease renewal for me And was a pleasure to deal with

Gary · 11 October 2024

★★★★★ 5/5

Trustpilot

Excellent experience with Katie Shaw

Katie Shaw and the Knight Frank team helped me to find my home, which is in a completely new neighbourhood to where I have lived the past eight years. She was courteous and professional throughout the entire process, and I greatly appreciate that she did not engage in the usual tactics that estate agents employ to pressure prospective tenants, especially in letting situations that are always skewed heavily in favour of the owner. I also liked the card that she left welcoming me to the new let. Thank you.

TL · 14 December 2023