Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPurchaser
Isobel did a fantastic job from the first time I contacted the office to view another apartment. She used her initiative, showed me an apartment I had not asked to see but she thought would be suitable. When it was taken off the market she remembered 12 months later and reached out to both parties and managed after much hard work and her pro-active approach to get it over the line creating both a delighted buyer and a delighted seller.
Client · 8 February 2024
Agent replied · 11 June 2024
Thank you for the review Jill! It has been great working with you over the last year and a half, and I am delighted that we have found you a wonderful home here in Richmond. Wishing you many happy years and memories here, and do let us know if there is anything else we can assist with. All the best, Isobel
★★★★★ 5/5
TrustpilotJosh Ward‑Brickett was excellent with…
Josh Ward‑Brickett was excellent with his communication & delivery through the process of me moving out. He allowed the transition to be smooth & stress free.It’s a shame I didn’t have him as a property manager throughout my tenancy agreement.
JORDAN · 28 July 2023
Agent replied · 11 June 2024
Thank you Jordan! I am very glad I was able to help in making your move a stress-free experience, it was a pleasure. Wishing you all the best. Josh
★★★★★ 5/5
TrustpilotJamie-Leigh Harvey is the best in the business
Jamie-Leigh Harvey is without doubt the best in the business. We have moved with her twice since coming over to the UK from the US and her knowledge of the neighborhoods and network were invaluable. She is an absolute professional!
Josh · 28 July 2023
Agent replied · 11 June 2024
Dear Josh,Thank-you so much for such a lovely review.It has been an absolute pleasure to help you and your family move home twice.I wish you all the best in your new home and hope we can work together again in the future.All the bestJamie-Leigh
★★★★★ 5/5
TrustpilotGreat customer service
Our recent interactions with Knight Frank were very positive. Client adviser Ehteshaam Ahmed was extremely helpful, efficient and professional at helping us rectify a billing issue. Highly recommend. Eileen and Allan.
Customer · 27 February 2024
Agent replied · 11 June 2024
Thank you both for your glowing review and I am glad I could be of assistance. Please do not hesitate to reach out should you require any further assistance. Ehteshaam
★★★★★ 5/5
TrustpilotExcellent lease management
Salome has been our main contact at Knight Frank for almost 18 months and has been fantastic!Whenever there is any issues we always get a reply within a day and she is quick to engage to sort out any works.
Consumer · 25 July 2023
Agent replied · 11 June 2024
Thank you for the lovely review. It is a pleasure looking after you and hope you enjoy your stay with us.Salome
★★★★★ 5/5
TrustpilotShout out to Wendy!
Wendy is a credit to Knight Frank. She has gone above and beyond for me and I really appreciate it!! I’ve always had a very good experience with Knight Frank- would highly recommend
Olivia · 13 January 2024
Agent replied · 11 June 2024
My pleasure Olivia. A small helping hand is the least I can do. I wish you all the best. Best, Wendy
★★★★★ 5/5
TrustpilotAnna Narizzano was extremely efficient…
Anna Narizzano was extremely efficient at organising viewings, speedily agreed a price and worked tirelessly to reach an exchange of contracts.
Richard · 27 August 2024
Agent replied · 30 August 2024
Dear Richard,Thank you so much! It was an absolute pleasure working with you throughout the entire process of finding your new home. Wishing you all the best as you settle into your new home. If you ever need anything in the future, don’t hesitate to reach out. Congratulations again!Kind regards,Anna and the Knight Frank Chelsea team
★★★★★ 5/5
TrustpilotRent renewal
Rent renewalI have dealt with Laura Heron who has been totally on it and professional in terms of how we have renewed our rent contract. No nonsense and just got on with it.Mike
Mike · 10 January 2024
Agent replied · 11 June 2024
Thank you ever so much Mike, for your kind review. It was a pleasure assisting you. Laura
★★★★★ 5/5
TrustpilotProfessional yet personal service
I could not recommend Toto at Knight Frank Chelsea more for a house purchase or sale. She is a very professional, knowledgeable, and straightforward trusted partner, advising you honestly and effectively with your real estate needs. True gem!
Ch · 11 September 2023
Agent replied · 11 June 2024
Hi C, Thank you so much for taking the time to leave a review! I’ve loved working with you over the years and I am delighted that you have found your new home. Best Wishes, Toto
★★★★★ 5/5
TrustpilotA Five-Star Experience with Eleanor Davis at Knight Frank
Eleanor Davis from Knight Frank provided exceptional service during my search for a flat. Her professionalism, knowledge, and dedication were truly commendable. Thank you to Eleanor for her expertise.
Daniela · 2 April 2024
Agent replied · 11 June 2024
Thank you very much for your kind words, Daniela. They are much appreciated. Wishing you all well in your new property. Thanks, Ellie.
★★★★★ 4/5
TrustpilotRental and transition to occupancy …
The agency has been very professional and we have been satisfied
Zethe · 19 May 2026
Agent replied · 7 June 2026
Thank you so much for your feedback and kind words about our team and service. We’re really pleased to hear you’ve had a positive experience with us.
We will, of course, try to support and assist you throughout your tenancy and jump in wherever we can, even though the property is managed by the landlord.
Tina
★★★★★ 5/5
TrustpilotStine Kaus was immensely kind and…
Stine Kaus was immensely kind and helpful, answering all my questions, quickly providing the requested data, and trying to find alternatives. I’m still looking for a property, but my experience with this agent was awesome!
Blu · 23 November 2023
Agent replied · 11 June 2024
Dear Natalia,Thank you very much for your kind review! Although I currently do not have any properties that fit your search, I will continue the hunt for the perfect flat for you. I look forward to working with you in the future.Best wishes,Stine
★★★★★ 5/5
TrustpilotAmazing experience
Best experience I’ve had in London by far, they are great professionals. From the search, to the docs when we found a house, everything was smooth and perfect. The check in was easy and flexible, and everything I asked for when I first saw the house was raised by them and fixed before I arrived. Great experience, can’t recommend them enough!!
Ana · 22 December 2025
★★★★★ 5/5
TrustpilotHenry Nwokejiobi is truly top tier.
Henry Nwokejiobi is truly top tier.He is quick to respond and very helpful with all the questions I have and is always helpful with any concerns I have.
ALI · 20 April 2024
Agent replied · 11 June 2024
Dear Ali,Thank you very much for your kind words. I endeavour to continue giving my best and offering a high level of service as your property manager, Thank you once again.Henry
★★★★★ 5/5
TrustpilotBrigette from Renewals
Brigette from Renewals was very helpful with our renewal request. Prompt communication and actions led to a seamless process. Highly recommended!
Jie · 24 August 2024
Agent replied · 30 August 2024
Dear JieThank you for your lovely feedback. It was my pleasure assisting you with the lease renewal and good luck with your move. Kind regardsBrigette
★★★★★ 5/5
TrustpilotGreat experience
From the first moment we spoke with Louna Del Barrio at Knight Frank lettings, we felt reassured that our needs are heard and we were in good hands. Louna took the time to listen what we were looking for and has facilitated the whole process in a great manner for all parties involved. We definitely had a positive experience with Knight Frank and we would certainly recommend them to anyone for their next property search.
Mariza · 8 May 2024
Agent replied · 11 June 2024
Mariza, Albino, Iris, it was a delight to deal with you all. Thank you very much for your kind words. I am glad I was able to help you and I hope you will be enjoying your new home for many years. Best wishes, Louna
★★★★★ 5/5
TrustpilotHighly professional negotiator
Ivanka proved very professional, prompt in dealing with requests and issues, very curious and cheerful lady, not least she found me a wonderful tenant paying the asking price. Other estate agents were getting me below asking price and not able to find a high calibre applicant. Moreover, without her I would have found this tenancy agreement very exhaustive and stressful. Well done Ivanka, keep up the great work. You deserve 7 stars.
Morteza · 1 July 2024
Agent replied · 24 August 2024
Dear Dr Forghani, thank you so much for taking the time to write such a lovely review. I appreciate your kind words and am grateful for the opportunity to work with you. It was a pleasure assisting you and I look forward to working together again in the future!Kind regards Ivanka
★★★★★ 5/5
TrustpilotExceptional Service and Efficiency by Mr. Walid Javadi at Knight Frank
I recently had the pleasure of working with Mr. Walid Javadi at Knight Frank estate agency, and I must say, the experience was nothing short of exceptional. From the outset, Mr. Javadi demonstrated a high level of efficiency and professionalism. He not only kept all his promises but also went above and beyond to ensure a smooth and seamless experience for us.One of the most impressive aspects of Mr. Javadi’s service was his ability to find the perfect tenant for our property. He understood our needs and delivered a tenant who met the market level expectations superbly. The entire process, from tenant selection to the check-in, was handled with remarkable smoothness and ease, making it a stress-free experience for us.What stood out the most was Mr. Javadi’s commitment to delivering on his promises. He was always available to answer our queries and guide us through each step, ensuring we were comfortable and informed throughout the process.In conclusion, I highly recommend Knight Frank estate agency, especially Mr. Walid Javadi, for anyone looking for top-notch real estate services. His dedication, efficiency, and ability to deliver on promises are truly commendable. Thank you, Mr. Javadi, for such a fantastic experience!
Murat · 26 January 2024
Agent replied · 11 June 2024
Dear Murat,Thank you for taking a small chance and trusting us to look after your interests in One Blackfriars. I am very glad to have delivered the service promised and expected.I look forward to a long-standing relationship between us and hope to be of service once more.Yours,Walid
★★★★★ 5/5
TrustpilotExceptional Service and Efficiency by Mr. Walid Javadi at Knight Frank
I recently had the pleasure of working with Mr. Walid Javadi at Knight Frank estate agency, and I must say, the experience was nothing short of exceptional. From the outset, Mr. Javadi demonstrated a high level of efficiency and professionalism. He not only kept all his promises but also went above and beyond to ensure a smooth and seamless experience for us.One of the most impressive aspects of Mr. Javadi’s service was his ability to find the perfect tenant for our property. He understood our needs and delivered a tenant who met the market level expectations superbly. The entire process, from tenant selection to the check-in, was handled with remarkable smoothness and ease, making it a stress-free experience for us.What stood out the most was Mr. Javadi’s commitment to delivering on his promises. He was always available to answer our queries and guide us through each step, ensuring we were comfortable and informed throughout the process.In conclusion, I highly recommend Knight Frank estate agency, especially Mr. Walid Javadi, for anyone looking for top-notch real estate services. His dedication, efficiency, and ability to deliver on promises are truly commendable. Thank you, Mr. Javadi, for such a fantastic experience!
MDE · 26 January 2024
Agent replied · 30 August 2024
Dear Murat,Thank you for taking a small chance and trusting us to look after your interests in One Blackfriars. I am very glad to have delivered the service promised and expected.I look forward to a long-standing relationship between us and hope to be of service once more.Yours,Walid
★★★★★ 5/5
TrustpilotI would like to emphasize that Vinnie…
I would like to emphasize that Vinnie from Renewals is extremely excellent. She is very kind and always thinking of customers. I really appreciate what she has done for me.
Amy · 7 March 2024
Agent replied · 11 June 2024
Dear Amy,Thank you for the lovely review.It was a pleasure to assist you with your renewal.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotFantastic support throughout our buying…
Fantastic support throughout our buying process. Fiona MacLiam was professional, knowledgeable, and always available to help. The whole experience was smooth and stress-free. Highly recommended.
PS · 22 January 2026
Agent replied · 25 January 2026
Thank you so much for your kind review. We are delighted to hear that you felt well looked after throughout the process, and we truly appreciate your recommendation. Wishing you the very best for the future. Best wishes, Fiona and the Knight Frank Shropshire team.
★★★★★ 5/5
TrustpilotPrompt customer service from Ehteshaam…
Prompt customer service from Ehteshaam Ahmed. I phoned Ehteshaam yesterday to inquire into a payment in arrears. Although he no longer is the credit controller responsible for our account, he explained who was dealing with the issue. A few minutes later he returned my call after he had followed up internally. I appreciate the initiative as he could have left it up to his colleagues. His call was followed with an email confirmation of the details. Very much appreciated. ML
Claire · 19 January 2024
Agent replied · 11 June 2024
Thank you so much for your kind words. I'm delighted to hear that I could assist you with your inquiry about the rental arrears, as I wanted to ensure you received the support needed. If you have any more questions or if there's anything else I can help you with, please feel free to reach out.Ehteshaam
★★★★★ 5/5
TrustpilotExcellent Service from Ehteshaam Ahmed…
Excellent Service from Ehteshaam Ahmed (letting A/c Dept.)The good manners, proper understanding and most professional dealing with Ehteshaam impressed me to say Ehteshaam is a very good asset of Knight Frank.
Raj · 9 February 2024
Agent replied · 11 June 2024
Thank you very much for your review Mr Chauhan! It was a pleasure assisting you and I am glad to hear that you were happy with the service I provided.Ehteshaam
★★★★★ 5/5
TrustpilotBrilliant customer service from Ehteshaam Ahmed
I've just called Knight Frank expecting the normal lengthy wait we've all come to expect from companies claiming we are value customers, but no: the call was immediately picked up by the very polite and extremely helpful Ehteshaam Ahmed. He listened to my query and helped with the issue I had without delay. I then asked him about something unrelated and he explained that it was a completely different team but that he would contact them and not just ask them to call me, but explain the issue I had to them and our call then ended. With a couple of minutes I had received an email from Ehteshaam attaching the correct document he had looked out for me and a covering letter explaining what action he had taken viz the other issue. Exceptional! Well don't Enteshaam. I hope you (and your boss(es)) get to see this review. If more companies had more people like you the world would be a better, happier place. Thank you
Nicolete · 18 January 2024
Agent replied · 11 June 2024
I sincerely appreciate your thoughtful and kind words! It was a pleasure assisting you. Your feedback truly means a lot to me, and I'm grateful for the acknowledgment. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Ehteshaam
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