Trusted Agent profile · London
★★★★★
1,950 reviews across 2 platforms
1, Wapping High Street, London, E1W 1BH
Part of Knight Frank, see every office.
Knight Frank's office in London, at 1, is rated 4.8 out of 5 across 1,950 reviews on two platforms, including 189 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Knight Frank Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotTenancy management
I have had extended communication with Charlotte Maclean over the past few months. Charlotte was always available and helpful, and gave us some very good guidance through a delicate negotiation which she helped us bring to a successful conclusion.
Thank you for your kind review. It was a pleasure to assist you with your renewal.All the best.Charlotte
5/5
TrustpilotGreat Experience with Walid
It can be a very daunting task to find a new place to rent in London, but I truly felt like I was in good hands with Walid Javadi at Knight Frank. First and foremost, Walid takes into account what you’re looking for in a new place and prioritizes finding you what you need as much as possible. He’s also extremely responsive and ready to jump in and help if any issues come up. Would easily work with Walid again and highly recommend him.
Dear Tausha,Thank you kindly for your review. It was only a pleasure to work with you and help find the perfect new home.Looking forward to working with you once more,Walid
5/5
TrustpilotPhillip Dunn - Best property manager
I can't stretch enough what a great experience to have Phillip look after any queries I had the past months (which is truly rare in most property management firms). Overall amazing experience so far with Knight Frank, they simply take it to the next level and put in place an emergency number you can call outside working hours and it does live up to the standards one would expect ! I got them sending me a plumber on a Sunday less then 2hrs after making the call … can’t beat that ! and that’s just one example.
Thank you, Karima, for your kind words. It has been a pleasure looking after your tenancy. I wish you all the best for the future. Phillip
5/5
TrustpilotCharlie was a great help in my…
Charlie was a great help in my apartment search. He was very friendly and answered all of my questions during the viewing he arranged.
Hi Jude, I’m glad I could help you along your property search and I wish you all the best going forward in London.
5/5
TrustpilotJamie-Leigh Harvey is who you want!
Jamie-Leigh Harvey is simply the best. We have used her for 2 moves within the last few years and her knowledge of the market and attention to detail sets her apart from the rest. Extremely trustworthy and just lovely to interact with.
Thank you for you kind words. It is always a pleasure asssitng you to find a new home. Thank you again. Jamie-Leigh
5/5
TrustpilotPhillip Dunn is an exceptional property manager
Phillip Dunn is considered and well-informed, and so offers valuable advice. He is prompt; efficient and conscientious, and so is able to deliver on that advice. He is an exceptional property manager.
Hi Ben,Thank you for trusting me to look after your property for the last few years, it really has been a pleasure. Phillip
5/5
TrustpilotVery happy with Knight Frank’s…
Very happy with Knight Frank’s services. Ellie and her team did a great job in finding a suitable tenant and in ensuring that the tenant’s move in process was smooth. Would definitely recommend the Knight Frank team.
Thank you so much for the kind review, it is much appreciated. I am glad we were able to help secure a great tenant.Ellie
5/5
TrustpilotEfficient service
The recent tenancy renewal for my apartment in London was done with the utmost efficiency and professionalism, with thanks to Charlotte Maclean at Knight Frank. I was also most pleased with her prompt answers to my queries.
Thank you for your kind words. It’s a pleasure working with you. Please let us know if we can help with any of your property needs in the future as our UK and global network of specialists are on hand to provide expert knowledge on a full range of servicesKind regards Charlotte
5/5
TrustpilotStine at Knight Frank
Stine was being incredibly helpful and efficient in helping us find and rent the perfect apartment for us in Notting Hill. She was always available, helped guide us throughout the process, and was always incredibly friendly. 5/5!
Dear Carl, It was a pleasure to assist you and William to move into your new flat in Notting Hill!Enjoy your time there, and feel free to reach out for any assistance you may need in the future.All the best,Stine
5/5
TrustpilotVery efficient service received from…
Very efficient service received from Dan from Renewals. Our rental agreement was up for renewal/extension, Dan was very helpful and quick in providing the needed information.
Thank you ever so much for your kind response, it was a pleasure to assist. Do reach out if you need anything further!
5/5
TrustpilotHolly Pemberton @Knight Frank
Holly has been our relationship manager for over a year now, she is a wonderful asset to KF and helpful in all our queries. Quick, fast informative responses from her at all times. Best of luck on your next venture.
Thank you for taking the time to leave such a lovely review, Asha. It has been a pleasure acting as your property manager and I wish you the best for the future. Best wishes, Holly
5/5
TrustpilotThe property manager Jason Nwimo was…
The property manager Jason Nwimo was newly appointed, he's been very responsive and take swift action to resolve all issues related to the tenants and the property. Big thumbs up.
Dear Stephen, Knowing that you have taken the time to share your positive experience with others is incredibly rewarding and serves as a testament to the hard work and dedication of our team here at PMWe are thrilled to hear that you are satisfied with the level of service provided by Knight FrankIf there is anything else we can assist you with or if you have any further feedback or questions, please do not hesitate to reach out. Warm Regards,Jason
5/5
TrustpilotWe had very satisfying experience with…
We had very satisfying experience with Vinoath Selvakumar from Knight Frank who helped us find a property rent. He's very responsive, professional and helpful. There was some issue with the landlord of one of the apartments we viewed but he succeed to help us find an alternative that we are satisfied with.
Dear Mandy,Thank you for your kind words.All the best in your new home.Kind regards,Vinnie
5/5
TrustpilotOutstanding personal service
Outstanding personal service Helen Waddilove was our rock and helped us through complex unsettling events but we all worked together and sold our house.Helen was always informative helpful and proactive
Thank you so much for your lovely review, despite a little bit of a bumpy ride we got there in the end. Thank you for your proactiveness and your cheeriness at all times. Let me know if I can ever help again. Best wishes Helen
5/5
TrustpilotExperience was great mainly because of…
Experience was great mainly because of the reactivity,the kindness and the professionalism.i delt essentially with Toru and Omar for the handover.
Dear Othmane,Congratulations on your new home.It has been a pleasure to assist you and we look forward to helping you again in the future.Kind regards,Omar Areef & Toru Yoshioka
5/5
TrustpilotThe utmost professionals
The utmost professionals. Have made the whole process of selling our home very straightforward. Took care of all the details and their communication has been fantastic. Highly recommended.
Thank you so much for your kind words. Much appreciated, and we hope all goes well with the move.
5/5
TrustpilotPATRICIA PATRICIA PATRICIA!!!
PATRICIA PATRICIA PATRICIA!!!! Knight Frank is very lucky to have someone like Patricia Tumba in their team. She was so helpful and always there for me with a welcoming voice. Trustable, competant, comfortable to work with, reachable, helpful, cheerful. I cant thank her enough. She never give me hard times. I was also working with foxtons and the guy was always calling me making annoying rules. Everything with dear patricia was smooth.
Thank you Dilhan for such a nice review! I am glad I have been able to make this whole process easy for you. I am always available should you need help with anything else.Thank you once again for trusting us to let your property.
5/5
TrustpilotDaniel Lloyd
We have had quite a few property Managers over the past 5 years of renting this property and i can honestly say that hand on heart,Daniel Lloyd, is one of the best. Always keeps me in the loop. Goes above and beyond to assist me and ensure my needs are met. I do hope that he doesn't get moved as he is a keeper.
Thank you very much for your kind words, I look forward to continuing to provide a great service in future.Warm regardsDaniel
5/5
TrustpilotMaisie & Adam were both incredibly…
Maisie & Adam were both incredibly helpful and swift in all aspects of the purchase of our first home, providing added context & assistance to ensure all went as smooth as possible.
We have loved looking after you both, we hope you enjoy living in your new home. All the best, Adam & Maisie.
5/5
TrustpilotGood experience finding a good place to…
Good experience finding a good place to rent. Communication is always fast and helpful. Summer White has been great!
Thank you for your kind review Armida. It was a pleasure assisting you! Summer
5/5
TrustpilotWhen asking for the assistance
When asking for the assistance, Summer White was extremely helpful and made sure that my questions were completely answered. I would 100% recommend Summer as a KF agent.
Hi Radovan, Thank you for your kind review, please do let me know if there is anything else I can help you with during your tenancy, I hope you are enjoying your new home. Best wishesSummer
5/5
TrustpilotProfessional and excellent service
Shelley, Giselle and the team provided an excellent service, not only in terms of marketing my residential property, but with the very important aftercare to make sure that the chain held together. I would recommend them without hesitation!
Thank you so much for doing this Trustpilot review. It’s greatly appreciated that you have taken the time to write such kind words. It was a real pleasure working with you and wishing you every happiness in your new home. From all at the Knight Frank, Worcester team.
2/5
TrustpilotSo Disappointing
So DisappointingHaving used KF to manage the renting of my house since 2017 I had to cease the arrangement when the property manager failed to respond to calls and emails for six months. The subsequent inability to coordinate and execute the closure of the account demonstrated a lack of communication and of supervision by management. This was exemplified by the lack of a response from the Customer Experience Manager when contacted. They were pleasant to deal with but you have to make the running
Dear Hugh, We are really sorry to hear about your experience, and it is always disappointing when our service falls below expectations. If you would like for a member of the team to look into this furhter, please do reach out to complaints@knightfrank.com. Please do accept our apologies again. Knight Frank
5/5
Trustpilot5 stars ⭐️ ⭐️⭐️⭐️⭐️ for Jocelyn Zhang and 3.5 stars for Knight Frank
5 stars ⭐️ ⭐️⭐️⭐️⭐️ for Jocelyn Zhang.I would rate Knight Frank 3.5 stars, but Jocelyn herself deserves the highest praise as a property manager. Since my move into this property a few months ago, which had its share of issues, the situation improved significantly under Jocelyn's management. Her outstanding communication skills were immediately apparent, ensuring she was always ahead of any concerns. She carefully arranged maintenance and repairs, consulting with me to schedule these at convenient times and confirming details meticulously. Serving as my main point of contact, Jocelyn's organizational abilities, politeness, and swift responses have been exceptional. Finding out she is leaving is a great disappointment; she undoubtedly has a promising future ahead. Knight Frank truly found a gem in Jocelyn, a talented and polite professional.
Many thanks for your kind words, Rabinder. I’m grateful for the opportunity to assist you. If you have any questions, don’t hesitate to reach out. Best wishes, Jocelyn
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Tell us what you need and we'll put you in touch. Knight Frank Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
