Knight Frank Lettings reviews in London

★★★★★ 5/5

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Speak to Dawn Findlay for prime London real estate

When it comes to prime London real estate, Dawn Findlay stands out amongst the crowd. Dawn has a thorough knowledge and understanding of the market and all its intricacies, with a unique way of understanding her clients’ needs and connecting them to the right properties. From our first contact all the way through to settlement, Dawn maintained a professional, warm and welcoming communication style. She was always on hand to answer questions - no matter how difficult and demanding they were - and always went above and beyond to find what I was looking for. Her professional partnering style put me at ease, knowing that she was always working hard and in my best interests to find the best possible properties. I have thoroughly enjoyed being a client of Dawn’s and I cannot thank her enough for her support, hard work and determination. I highly recommend her services.

Moss · 17 April 2024

★★★★★ 5/5

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Mr Josh Ward-Brickett is very…

Mr Josh Ward-Brickett is very professional and helpful. He has been providing top standard of service to both leaseholder and tenant.Truly happy and satisfy of having Josh as my RM/agent from Knight Frank.

Benny · 28 March 2024

★★★★★ 1/5

Trustpilot

Terrible experience with my lettings

I rented out my flat with Knight Frank in 2023, I chose them because of their reputation in the market and the person I met was really experienced and professional.However, everything went downhill after I signed the contract. It turns out that despite the name and reputation they have, the team I worked with had little or no experience, unprofessional, and astonishingly careless. I will definitely never work with them again and also have told all my friends to stay away from them.1. the lettings agent made a mistake by adding the car parking space in the contract after I explicitly flagged in my email that the rental price excludes the car parking space. This caused frustration to the tenants and myself. KF eventually resolved it but it was a nightmare.2. Before I listed my property, I disclosed that I had cats in my flat so there was no way to avoid some animal hair despite the property was professionally cleaned. However, after the tenants moved in, KF told that the tenants were allergic to cat hair and asked me to remove all my living room furniture. Obviously I refused to do that and told them that they didn't do their job property by checking with the tenants. In the end, I still had to pay c.£1k to clean the sofas/carpets again!3. At the end of the tenancy agreement, I have discovered that the rug in my living was gone missing. I raised this with KF and asked for a compensation from the deposits made by the tenants, again, KF denied there was a rug and told me to reconsider. If I decided to proceed with the deduction, the tenants may dispute this and they would charge me another £180 to manage the dispute, basically implying that I should forget about it. I was again really frustrated by the fact that they denied everything and tried to push away any responsibilities they had. I sent the property manager an email where I specially discussed that rug with them. Not until then they silently admitted their mistake and told me they would investigate. After 2 months, they informed that nothing can be traced and they can compensate me £90 due to wear and tear. At this point, I just wanted to end everything with them and accepted their "fair" offering.

Furniturebuyer · 13 April 2024

★★★★★ 5/5

Trustpilot

Meeting safety regulations

The property manager Shantel Sikanarty arranged a gas hob replacement to meet new safety regulations which enabled we Powers of Attorney, who were looking after the property for its owner, to feel supported in our role. Many thanks to Shantel.

Robert · 20 October 2023

★★★★★ 5/5

Trustpilot

Very happy with KF

We are renting 2 flats where Knight Frank acts as the management company - Rosi Thorn is brilliant - efficient and friendly. Very happy she is the point of contact for us

Carolyn · 11 April 2024

★★★★★ 1/5

Trustpilot

Terrible Experience with Tenancy Ending

The same company who threatned me with legal action several times because I was late a few days on my rent hasn’t returned my deposit back to me and its been almost a month since my lease ended. The landlord has confirmed to return the full deposit but they are trying their hardest to make this process difficult. On top of that, they advised me to overpay my last months rent before my tenancy ended and I had to chase them 4-5 times before they sent me back the overpaid pro rata amount. I would be very careful dealing with them.

Ali · 11 April 2024

★★★★★ 1/5

Trustpilot

Poor service and unfair charges

Dear Landlords,Please be aware that Knight Frank took letting fee in advance for whole period of letting from first letting payment. And if tenant terminated contract because of unacceptable Knight Frank property management - KF have not going to return you letting fee which they took in advance.I got a lot of troubles with KF property management myselfNot responding emails, ignoring requests, delay and really unacceptable quotes.For example I got 5 different property manages during one tenancy (during last 18 mounts)For ex 2 If you requested to attend local contractor who been at the property during last visit - you request means nothing for your property manager, KF will ask another property manager company to come, and you would receive outstanding quote, and if you not agree with quote you still have to pay £150 for visit even if you ask for another contractor … Ex 3 Leaking radiator - delays for 2 mounts and another contractor done nothing but you still have to pay for visits (even if your property manager confirmed that u would not)….And many many more….And If your tenant moved out and KF refunded from tenants deposit charge for one extra day - KF charged their own management fee from Landlord not for one extra day but for whole month period - Why? I asked why but my property manager did not give me answer…Some kind cowboy charges - one day rent from tenant AND one month fee from Landlord….Is its fair enough? For poor property management??I m not sure….

Sergey · 11 April 2024

★★★★★ 5/5

Trustpilot

Summer has been amazing

Summer has been amazing, I cannot recommend her enough. Nothing has been too much trouble, she has gone out of her way to help and she approaches everything with an infectious, smiley energy. Thanks Summer!

Milly · 9 February 2024

★★★★★ 5/5

Trustpilot

Quick, considerate customer service

I was chasing feedback on payment for one of my properties and encountered Violetta Lenarczyk who got back to me quickly and efficiently. There were follow up questions and the responses were quick courteous - helpful! So good to talk with a person (a helpful person) and not a machine or a delaying mechanism. Speaks volumes for the KF customer service ethos.

Morgan · 7 April 2021

★★★★★ 5/5

Trustpilot

Very Impressive Service from Knight Frank

We were very impressed by Knight Frank’s follow through on our purchase. So often, estate agents can cast you adrift once the offer has been accepted. The opposite happened with our purchase. Florence Biss helped hugely with moving the sale to exchange, liaising with our sellers and keeping us up to date with what was needed and how things were progressing. She provided an absolutely first class service and made what is so often a highly stressful situation really quite bearable.

Mr · 8 April 2024

★★★★★ 5/5

Trustpilot

Top tier team

I have worked with Charlotte Maclean for many years now and she has been very professional and responsive in all my interactions with her throughout the years. I have also had a very positive experience with Caroline Phillips. I would highly recommend the Knight Frank Belgravia team!

Daphne · 31 March 2023

★★★★★ 5/5

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Georgia and her team recently sold our…

Georgia and her team recently sold our house in Dulwich. They are lovely to work with, very professional and motivated to sell your and also supportive on the inevitable bumps along the way.

Antonia · 17 March 2024

★★★★★ 5/5

Trustpilot

Rachel and the team at Knight Frank are…

Rachel and the team at Knight Frank are always quick to reply to queries and offer a good all round service. As a landlord, I feel reassured to have them manage my flat.

C · 16 March 2024

★★★★★ 5/5

Trustpilot

Would recommend

We bought through Knight Frank and they ticked all the boxes. Were organised, proactive and kept the chain moving and informed. Maisie was the agent and would definitely recommend.

Rory · 1 June 2024

★★★★★ 5/5

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Summer has helped us to secure a rental…

Summer has helped us to secure a rental property efficiently and with positive energy. Renting from abroad is challenging and Summer was extremely helpful moving us through the necessary steps. Absolutely delightful to deal with.

Debra · 2 February 2024

★★★★★ 5/5

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Walid was absolutely amazing and…

Walid was absolutely amazing and extremely helpful from start to finish. He really helped me with minor details, even after the move in. Great character and has a lot of integrity.

Reem · 22 April 2024

★★★★★ 5/5

Trustpilot

Louna was super with our process

Louna was super with our process, worked really hard and was very responsive and professional at all times. A pleasure to work with.

Julia · 10 September 2024

★★★★★ 5/5

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Lizzie Normandale and Nadine Hartshorne…

Lizzie Normandale and Nadine Hartshorne are simply the best! They found us an even better flat than we hoped for and two of the most professional and responsive agents we have interacted with. They are friendly, solutions oriented and very talented. They don’t hesitate to go the extra mile for an amazing experience. They anticipated questions and made moving flats as stress free as possible. Thank you both!! Erin

E · 11 October 2024

★★★★★ 5/5

Trustpilot

Jamie Vass was exceptionally professional

Jamie Vass was exceptionally professional and really made every effort to accommodate us. We had some unique circumstances, and Jamie was creative and thoughtful how he approached this.We are entirely happy in our rental.

David · 17 February 2024

★★★★★ 5/5

Google

Jad has been helping us rent a property recently. The communication has been great (makes a change from most London agents!) and the process has been smooth. Thanks Jad!

Nia · 26 May 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Ehteshaam Ahmed was extremely helpful when I raised an accounts query. He looked into the problem and has made various amendments which will hopefully prevent it being an ongoing problem. Excellent service!

Supermummy1 · 28 March 2024

★★★★★ 5/5

Trustpilot

Great service

Great service from Knight Frank. Emma has been looking after our property for a few months and has been excellent - responding promptly to questions, and sorting various requests. Very friendly and very efficient.

I · 16 February 2024

★★★★★ 5/5

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Daniel at Knight Frank is excellent!

Daniel has been very efficient and professional in the management of our properties. I can highly recommend Daniel and Knight Frank Lettings and Management Services

Bill · 1 August 2024

★★★★★ 5/5

Trustpilot

Mark Johnson can be trusted.

Mark Johnson has been quite devoted to my wishes and also open about the status of the apartment I visited. Top service !

Heer · 3 September 2024