Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI recently had the pleasure of working with KF Property Agent to find tenants
I recently had the pleasure of working with KF Property Agent to find tenants, and I couldn't be more satisfied with their service. The team was incredibly polite and professional. They responded to my inquiries promptly, ensuring that all my concerns were addressed in a timely manner. What truly stood out was their ability to answer my questions thoroughly and accurately, providing me with the information I needed as a landlord. Their attention to detail and commitment to client satisfaction is commendable.
Connie · 12 September 2024
Agent replied · 26 October 2024
Thank you ever so much Connie for your brilliant review. We are thrilled the team has been able to assist you. Thank you!Knight Frank
★★★★★ 5/5
TrustpilotEfficient renewal process
My partner and I have been subletting an apartment in London via Knight Frank. Brigette from Renewals has been fantastic in supporting us, very efficiently, through the process of renewing our contract!
Gi · 11 September 2024
Agent replied · 26 October 2024
Dear GitaThank you for your feedback. It was an absolute pleasure assisting you with the renewal. Until next year!Kind regardsBrigette
★★★★★ 5/5
TrustpilotPhillip Dunn
10/10. Phillip has been looking after our property and tenant throughout the time he server as our manager, particularly for someone who is not living in the country most of the time, his level of service and time respond is just prefect.
Anna · 13 March 2024
Agent replied · 11 June 2024
Dear Anna,Thank you for kind words, it has been a pleasure to look after your property and I wish you well for the future.Phillip
★★★★★ 5/5
TrustpilotVinnie from Renewals
Vinnie has been very helpful in my recent renewal with tenant . She has provided very up to date market info and also get a good renewal terms for me . Good work Vinnie . Tks a lot
Edward · 29 May 2024
Agent replied · 11 June 2024
Dear Edward,Thank you for the lovely review.It has been a pleasure to assist you in your renewal.All the best.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotHad a great experience using Knight…
Had a great experience using Knight Frank, Summer White was incredibly efficient and knew straight away what me and my family were looking for property wise. She quickly solved our issues and has great communication. Happy to work with her again and also recommend her to friends.
Clarke · 23 November 2023
Agent replied · 11 June 2024
Dear Clarke, Thank you for your kind review. I trust you'll thoroughly enjoy your new home, I look forward to working with you again in the future.Best wishesSummer
★★★★★ 5/5
TrustpilotVioletta Terlikowska and her team…
Violetta Terlikowska and her team reacted quickly and sympathetically when we came across some difficulties regarding irregular payments. The data files they subsequently shared were clear and appreciated by my tax advisers aswell. It was reassuring to see all transactions were accounted for and included detailed notes if needed.
Tim · 5 October 2023
Agent replied · 11 June 2024
Thank you for the kind review, Tim.Please do let me know if I can help with anything further.Best wishes,Violetta
★★★★★ 5/5
TrustpilotExcellent service in sourcing a property in Chiswick
Fabienne Rosin from Knight Frank's Chiswick office did an outstanding job in sourcing a property that was not yet on the market and guiding use though a complex process and acting as excellent conduit between us (the buyers) and the vendor.
Christopher · 18 December 2025
Agent replied · 25 December 2025
Thank you for this, Chris. It was great working with you and Anna, and finding you this house off market. I am sure you will be very happy there, and wish you all the very best in your lovely new home.
Best wishes
Fabienne and the Knight Frank Chiswick team
★★★★★ 5/5
TrustpilotTop service with the friendliest agent
We were looking for a short term rental in kings cross and Zuzanna Zych immediately helped us find a home. She was easy to communicate with and helped us with any questions we had. Kind enough to send us all details as we were not in London at the time . And helped us with all the paperwork. I couldn’t have asked for more . Thank you for making our move into our new home so smooth !
Latifa · 9 October 2024
Agent replied · 26 October 2024
Hi Latifa, Thank you so much for the lovely review. I am so pleased that I was able to help you find your new home and wish you all the best in your new chapter. Zuzanna
★★★★★ 5/5
TrustpilotDaniel Lloyd has been our property…
Daniel Lloyd has been our property manager and has professionally and efficiently handled all the teething issues that arise during a tenancy handover making our experience with Knightfrank incredibly positive! We have had great communication and follow through on his behalf
Anna · 28 March 2024
Agent replied · 11 June 2024
Thanks, you so much Anna for the review. I look forward to working with you throughout the duration of your tenancy. Fingers crossed all the repairs are now completed. All the best Dan
★★★★★ 5/5
TrustpilotExcellent service
Having moved several times in the last few years, this is the first time that we have used Knight Frank to help us find a rental property. In comparison to every other rental agent this has been by far our best experience. Katie (Shaw) has helped us every step of the way. Due to personal circumstances there has been rather a lot of extra administration required but Katie has helped this go smoothly. We are so excited to be moving into our new home next week and we are very grateful that Knight Frank has been such an easy company to work with.
JJ2014 · 5 September 2024
Agent replied · 26 October 2024
Dear Jemima,Thank you very much for such lovely feedback, I’ve really enjoyed working with you and I am so pleased I was able to help you find your new home. Good luck with the move!Best wishes,Katie
★★★★★ 5/5
TrustpilotElla Kae has been a huge help as our…
Ella Kae has been a huge help as our property manager, so far everyone who has worked with us has been great and Ella is no exception to that.
Zak · 22 October 2024
Agent replied · 26 October 2024
Thank you so much for your lovely feedback! It has been a pleasure working with you, and I’m glad I’ve been able to help as your property manager. I’m delighted to hear that your experience with our team has been positive so far, and I look forward to continuing to assist you.Ella
★★★★★ 4/5
TrustpilotCatrin Baker has been excellent…
Catrin Baker has been excellent recently in hopefully sorting out a leak in my flat - I really appreciate the time she has put into it so far.Thankyou Catrin.
Rob · 21 October 2024
Agent replied · 26 October 2024
Dear RobThank you for your review. It was a pleasure to be able to resolve the leak for you with as little disruption to the tenants as possible.Kind regardsCatrin
★★★★★ 5/5
TrustpilotCustomer service was excellent
The Agent who showed me the property was a true professional, kind, attentive, and really impressed me her active listening skills.
AP · 28 May 2026
Agent replied · 11 June 2024
Thank you so much for your kind words, it truly means a lot. I’m really looking forward to working with you and helping you find the perfect property!
Best wishes,
Tina
★★★★★ 5/5
TrustpilotOlly Hayden was fantastic from start to…
Olly Hayden was fantastic from start to finish, viewing arranged quickly, very communicative and kept me in the loop at all times - he couldn’t have done more in helping me to secure a beautiful property.
RD · 26 June 2024
Agent replied · 24 August 2024
Thank you for your lovely review. It was a pleasure working with you and should you require any assistance in the future, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotWe had a pleasant experience working…
We had a pleasant experience working with Ms Sophie Alexander of Knight Frank. We went to her with our requirements and she created an extensive list for us to review and was accommodating in arranging viewings at short notice. We flew down for a week to settle our housing ahead of our move and she made efficient use of our time. She even went above and beyond by shortlisting places outside of her domain. Would highly recommend using her for your rental needs.
Timothy · 2 September 2024
Agent replied · 26 October 2024
Hi Timothy,Thank you so much for your kind message, I wish you and Marissa all the best in future with your big move to London!Best wishes,Sophie
★★★★★ 5/5
TrustpilotExcellent Service From Start To End
I had the most pleasant experience with the Knight Frank London team, particularly Priya, Francesca and Katie. Efficient, thorough and friendly service from start to end. I highly recommend working with them and look forward to using them again in future.
Nicole · 20 March 2024
Agent replied · 11 June 2024
Nicole, thank you very much for your kind review. We wish you all the best and look forward to you coming back to us for your next move. Priya, Fran and Katie
★★★★★ 5/5
TrustpilotRent renewal
Knight Frank and in my case Scott Eddy was very responsive to my queries. We closed the renewal in a timely manner with no issues.
Cagatay · 16 December 2024
Agent replied · 29 December 2024
Hello Cagatay,Thank you so much for your kind review, I do appreciate it. It is a pleasure working with you.Happy Holidays and I wish you a prosperous 2025. Best regards, Scott
★★★★★ 5/5
GoogleThe Knight Frank Wapping Lettings team has been very helpful and accommodating throughout our property search, paperwork completion and the move. A big thank you to Peter Pietrzak for his support. Highly recommended!
Donata · 13 August 2024
Agent replied · 27 August 2024
Dear Donata,
Thank you very much for your kind words.
It was an absolute pleasure to assist you with your property search and I hope you are settling in Wapping well.
Feel free to pop in to the office if we can be of any further assistance.
Kind Regards,
Peter
★★★★★ 5/5
TrustpilotGreat service from start to finish!
Great service from start to finish, thank you team! And thank you Jamie for your speedy replies and always being on hand to answer my queries!
Samantha · 30 November 2024
Agent replied · 29 December 2024
Thanks kindly Sam, It is always a pleasure to work with you! Feel free to reach out at any time. All the best, Jamie
★★★★★ 5/5
TrustpilotMy property manager
My property manager, Ms Jocelyn Zhang, has been super responsive and attentive to my concerns in particular about utility bill payments and check out procedures. She is experienced and skillful in handling tenants.We are very pleased with her professional service and work ethic! Thank you Jocelyn!
Jacqueline · 30 November 2023
Agent replied · 11 June 2024
Dear Jacqueline,Thank you for your kind words; it is a pleasure to manage your property. I will continue to provide the same service. If you have any queries, please do not hesitate to contact me. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotVery attentive and efficient service
Brigette from Renewals was absolutely essential in the negotiation process, as we were trying to renew our lease. Very responsive, supportive and managed to get us the contract incredibly quickly! Highly recommend
Mónica · 28 August 2024
Agent replied · 30 August 2024
Dear MonicaThank you for your kind words and your phone call. I truly appreciate it and it has been lovely working with you on this renewal as well. Kind regardsBrigette
★★★★★ 5/5
TrustpilotProblem solved quickly
Thanks for swiftly handling an appliance issue in the flat. Landlord's agency resolved the matter quickly and all works well now. Very efficient communication with the agency and contractor via a web portal.
Michal · 7 October 2026
★★★★★ 5/5
TrustpilotAbsolutely nothing but praise for…
Absolutely nothing but praise for Knight Frank. Me and my Family were moving in together for the first time and Sarah was so incredibly patient and helpful!! We honestly could not be happier. Thank you so much Sarah, you’re a star!!
Mr · 12 March 2024
Agent replied · 11 June 2024
Thank you Mr Sandhu! I wish you much happiness in your lovely new home.
★★★★★ 5/5
TrustpilotGreat service
Great service, efficient communication and speedy resolution. Many thanks to Rishi for the quick turnaround on a Friday afternoon and we really appreciated the promptness and professionalism of Walid and team who put all the paperwork together in a matter of days. Job well done!
Ciprian · 15 December 2023
Agent replied · 11 June 2024
Thank you Ciprian. It was a pleasure assisting you. Walid
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