Trusted Agent profile · London
★★★★★
1,948 reviews across 2 platforms
1, Wapping High Street, London, E1W 1BH
Part of Knight Frank, see every office.
Knight Frank's office in London, at 1, is rated 4.8 out of 5 across 1,948 reviews on two platforms, including 189 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotmove-out
Alfie Rippon has been incredibly responsible and polite throughout the entire process of my move-out. He was extremely helpful and made everything so much easier. I really appreciate his professionalism and support!
Dear Bingyuan,Thank you for the review and kind words. I’m glad I was able to assist with this process.All the best,Alfie
5/5
TrustpilotHighly recommend Lexi
My partner and I were trying to find a flat in central London for weeks. Even though, unfortunately, we didn’t find it with Knight Frank, however our experience with them was awesome! Great customer service, very nice staff, friendly, and are really willing to help. I want to highlight Lexi, as she was the best agent we came across while doing our search and talking to dozens of other agencies. She was doing all her best to book us viewings, find new apartments, and overall is a sweetheart. Highly recommend!
Hi Liza,Thank you very much for your kind words, it was such a pleasure to help you and I am so glad that you have found a property in the area. Please do contact me if I can be of any help in the future, and I would be delighted to assist. Best wishes,Lexi
5/5
TrustpilotEhteshaam has been a great help he…
Ehteshaam has been a great help he always gets back to me by return. I contact him regularly and he always has the correct information back to me same day.
Thank you very much for your glowing review Denise! I am glad I could be of assistance to you and your company. Please feel free to contact me for any queries you may have in the future.Ehteshaam
5/5
TrustpilotI have worked with Charlotte Mackintosh…
I have worked with Charlotte Mackintosh at Knight Frank St John`s Wood branch for the last couple of years.Charlotte has always been totally responsive even to minor issues and the service has been first class. I would not hesitate to work with her again or recommend the office.
Thank you very much for your kind review, it has been a pleasure working with you and hope to work with you again in the future. Wishing you all the best. Charlotte Kind regardsCharlotte
5/5
TrustpilotExcellent team at Knight Frank - friendly and responsive
A big thank you to Louie-Mae Gibson, Charlotte, Sinead and team who have made our experience as tenants incredible. They responded really quickly to our queries and it really felt like we dealt with people who have genuine care for us, the flat and the neighbourhood!
Daniel and Be, thanks so much for this review, we will really miss you guys! Please do always pop along to any Trinity events if you’re about, you will be more than welcome. The whole team wish you the best in your new home, Louie-Mae, Charlotte and Sinead
5/5
TrustpilotDaisy is very attentive
Daisy is very attentive, mature and realistic. She made the whole process very easy, keptme informed and I always felt that she was looking after my interests. I really enjoyed working with her and she is a star.
Thank you so much John for your lovely review. It is always a pleasure working with you and looking forward to continuing to work with you in the future.
5/5
TrustpilotBeth was amazing
Beth Tighe has been one of my favourite agents as I looked for a new home. She took time to understand our needs, was patient and even put up with my abruptness and over excitement!
Thanks for your kind review Has. It was delightful working with you, and no doubt we will cross paths in the future! Best, Beth
5/5
TrustpilotExcellent service and support
We've been extremely happy with the service provided by Knight Frank, as we've signed up for a new rental in Wapping. In particular, our agent Darragh has been extremely helpful and supportive, guiding us through the process and getting back to us so promptly on our queries - we've really appreciated it!
Thank you for your review, I really appreciate the feedback. Darragh
5/5
TrustpilotKnight Frank are an excellent company…
Knight Frank are an excellent company and are very professional in all they do. Our representative from Knight Frank was Chanell Quire who is truly amazing. She was always responsive, chased up both myself as the Seller and was always speaking to the buyers to make sure that everything that needed attention was being done. She chased up the lawyers as well when necessary. I recommend her highly as well as Knight Frank. I would always use them in the future. Top class professional service.
Dear Stan,Thank you so much for your feedback. I’m glad we got you the result you wanted. It’s been a pleasure representing you in the sale of your home.Wishing you the very best, and please let us know if we can be of further assistance in the future.Kind regardsChanell & the Knight Frank Hampstead & Belsize Park team
5/5
TrustpilotSuper Prime Rental Search
I recently had the pleasure of working with Jamie-Leigh and Amy and I cannot recommend them highly enough! From our very first call it was clear that they are expert in the super prime lettings property market. Their knowledge, professionalism, and dedication was truly exceptional.They went above and beyond to ensure that every property we viewed met my high standards. They were able to provide exclusive access to some of the most sought-after properties in the area. This level of service is truly unparalleled.Throughout the entire process, they were always available to answer my questions and provide valuable insights.If you are looking for super prime property lettings agents who are knowledgeable, professional, and truly cares about their clients, look no further than Jamie-Leigh and Amy.They are simply the best in the business!
Dear Katharine,Thanks so much for your kind review, it really means the world to us.It was a pleasure to assist you with your search and I look forward to working with you again in the future! All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
5/5
TrustpilotGreat Experience with Knight Frank
Charles Olver at Knight Frank Chelsea is a great agent to have worked with. Always professional, nice and oriented towards a great buying/selling experience, I highly recommend working with Charles if you are looking for a property in the Chelsea area. Thank you!
Thank you, Friedrich. It was a pleasure working with you. We look forward to working with you and the family again soon. Knight Frank Chelsea enjoyed working with you.
5/5
TrustpilotI have had Knight Frank as my letting…
I have had Knight Frank as my letting agents for years and they have been excellent as has Henna Ellahi has been most helpful and efficient with my recent request -thank you! Hilary SH
Thank you Hilary for your really kind review. It was a pleasure assiting you and I am so pleased we got everything sorted. Thank you again. Henna
1/5
TrustpilotNever renting with Knight Frank again. TDS timeline for deposit return is ignored and no consideration for tenants during and at the end of the tenancy.
I ended my tenancy 1 month (4.5 weeks) ago, and received the check out report 3.5 weeks ago, but Knight Frank still hasn’t returned my deposit and hasn’t even informed me what deductions they are intending to make. Despite my numerous requests to return the deposit in full (as we left the property in good condition and have evidence against the inconsistent claims the check out report is trying to make), all I receive in return is that the property manager is still processing the charges with my landlord. This comes after he indicated he required “a couple of days” to get back to us following the receipt of the check out report. These “couple of days” was 3.5 weeks ago. The latest ‘update’ after I re-requested my deposit back, was that he was waiting for quotes on the charges he intends to put on us. This update was over a week ago. All this keeping in mind that TDS stipulates that the deposit should be returned within 10 days of the tenant requesting it. It is clear they never had any intention of going through this process swiftly. I asked about the expected timeline when I moved out and got a generic response that it’s all dependant on myself and the landlord. I have been actively involved and it’s Knight Frank dragging its feet. As usual they act only for the landlord and ignore the financial and emotional strain this has on the tenants. Keeping in mind this is after a 2 year tenancy which included a rat infestation and a broken boiler in the middle of winter, amongst a tonne of other issues (like waiting 6-8 weeks for repairs flagged on check in to be resolved).I have rented with a range of agencies before and I have never been treated this way. Stay away from Knight Frank - they might have flats that look nice but you’ll find yourself paying a high rent and having to put in an unreasonable amount of effort to get things resolved. All this while after the terrible experience you have had, they will try to keep your deposit too. PS if you submit a formal complaint to KF they will respond within 28 days - not particularly helpful if your property manager is the one holding up the process.
Thank you so much for your very kind words, Marta, it is my pleasure to help. Thank you for being so helpful and quick with your responses. I really appreciate your time and efforts and wish you a very relaxing Christmas holiday.Hamzah
5/5
TrustpilotAlways helpful and friendly service from the KF team.
My interactions with the Knight Frank team have always been pleasant and professional. Whenever we contact them for maintenance needs or other requests they are helpful, friendly, and take care of everything. Ehteshaam has been especially helpful every month and is always courteous and friendly.
Thank you for your positive feedback! I'm delighted that your interactions with Knight Frank have been pleasant. I appreciate your kind words about my assistance, and it's always a pleasure to assist you.Kind regards,Ehteshaam
5/5
TrustpilotThank you Yemi!
Knight Frank have been managing my rental property for 2 years, and Yemi has been been my POC for the past few months. He has been excellent - a marked improvement on the previous POC - with great communications and responsiveness.
Thank you Rebecca. It is really wonderful working with you and I am pleased you are happy with my service. Yemi
5/5
TrustpilotVinnie from Renewals has been…
Vinnie from Renewals has been fantastic! He has been responsive, pro active and took on board my concerns. Thanks to his efforts, the renewal process for me this year has been very smooth and stress-free! Would highly recommend Knight Frank and Vinnie!
Dear Daphne,Thank you for the lovely review.It was a pleasure to assist in securing the renewal of your tenants.Kind regards,Vinnie
1/5
TrustpilotLetting team very good in some ways
Letting team very good in some ways, but very sparse with detail in areas that really matter...commercial terms are clear in T'S and C's but the impact of them is significant and not advised up front ( 30 Months commission taken from a 3 year contract with a year upfront payment, rather than taking 12 months) - I find this disgusting, and disguised. From the minute the tenancy started, the support and communication from before diminished, seniors were involved with no prior briefing and harsh and dismissive correspondence. The outgoing tenant, the LL, the incoming tenant and property manage all equally unhappy, no matter who owed or who was owning - KF were deemed to be the common enemy....
Dear Tina, We are really sorry to hear about your experience with the team. Should you wish to discuss this further, please reach out to complaints@knightfrank.com. Knight Frank
5/5
TrustpilotFirst time with Knight Frank
First time with Knight Frank. Great experience! Ellie was my agent and I had to find a new home quickly, and she made that happen. Great communication no issues whatsoever!
Thank you Nic, your feedback is much appreciated. I am glad we could get you moved in so quickly and smoothly.Ellie
5/5
TrustpilotGreat client service…
My tenant had an electrical emergency and Kev Patel went out of his way to help me despite the fact that I manage the property myself. My tenant and I are very grateful for his speedy help. Gail
Dear Gail, thank you for your review, I'm pleased we were able to sort this for you. Let us know if we can be of any further assistance.Kev
1/5
TrustpilotKnight Frank THE WORST EXPERIENCE EVER
AVOID AT ALL COST. If we had an option of 0 star or - something that would have been more accurate. If you don’t want to be out of your pocket pulling your hear out in stress and anxiety caused by the Knight Frank stay away from them, especially the Belgravia office! The worst experience ever!! Went with them thinking they will be professional, though they made me upset and cry from the start! They gave us the tenant that didn’t pay the rent, had ruined the apartment, would not leave after notices were given and served and KFrank team haven’t lifted a finger or a phone to help!. What’s more have avoided our calls on most occasions! Their so called “professionalism” that I hoped for and have decided to go ahead with them went as far as to check the landlord asking what they even should not, but did nothing on the foreign tenant! When we managed to get the “tenant “ out after the 5 months battle Knight Frank in its already established fashion now refused to release the deposit to the landlord, though the apartment was trashed and the landlord was left around £40k out of pocket in unpaid rent and legal fees and the tenant confirmed not once, but a few times writing to us that he agrees for the landlord to keep the deposit! When we finally managed to get the deposit released Knight Frank pocketed it! Simply unbelievable !!! Aside moral and ethical considerations, Are they even legally allowed to touch the deposit!?! Isn’t that betwedn the landlord and tenant only!!??! Plus they took their fees at the front! After all, as we all know, they are in charge of the client account and did not release the first rent money without pocketing their part first!!! Ok But the deposit?? And after everything above said! All they care is to pocket your money no matter how or where and when! How you get on, is not their concern at all! Just stay away and save yourself a headache to say at least.
Dear Azjida, We are really sorry to hear about your concerns around your experience. Should you wish to disuccs this further please contact compalints@knightfrank.com.Please accept our apologies again. Knight Frank
5/5
Trustpilot**Exceptional Service and Professionalism from Knight Frank**
I recently had the pleasure of working with Knight Frank to find tenants for my property, and I couldn’t be more impressed with the level of service and professionalism I received throughout the entire process. From the very beginning, their team went above and beyond to ensure everything ran smoothly.A special mention to **Angharad**, **Beth**, and **Jamie**, who each played a crucial role in making the process stress-free. Their communication was clear and timely, keeping me updated at every stage, and they demonstrated exceptional knowledge of the market. They took the time to understand my specific needs and found tenants who were a perfect fit.The professionalism they displayed, coupled with their friendly approach, made the entire experience a positive one. Knight Frank delivered exactly what they promised, quality tenants and a seamless service. I would highly recommend them to anyone looking for property management or tenant sourcing. Thank you again, Angharad, Beth, and Jamie, for your excellent work!
Dear Reju, thank you for your very kind review. It has been a pleasure finding you a long term Tenant, and we are delighted it has been the perfect fit for you. We look forward to working with you for many years to come. Best wishes Angharad, Jamie and Beth, Elmbridge Lettings
5/5
TrustpilotI recently had the pleasure of working with KF Property Agent to find tenants
I recently had the pleasure of working with KF Property Agent to find tenants, and I couldn't be more satisfied with their service. The team was incredibly polite and professional. They responded to my inquiries promptly, ensuring that all my concerns were addressed in a timely manner. What truly stood out was their ability to answer my questions thoroughly and accurately, providing me with the information I needed as a landlord. Their attention to detail and commitment to client satisfaction is commendable.
Thank you ever so much Connie for your brilliant review. We are thrilled the team has been able to assist you. Thank you!Knight Frank
5/5
TrustpilotThe recent tenancy renewal for my RAR apartment
The recent tenancy renewal for my apartment in RAR was dealt with super quickly and with the upmost professionalism. I feel that both my position and needs was understood by Laura and she helped support me in extending my tenancy. Huge thank you to Laura Heron x
Dear Gemma. Thank you so much for taking the time to write this kind review. It has been a pleasure helping you and I am delighted that you have been able to extend your tenancy. Wishing you all the best, Laura
5/5
TrustpilotEfficient renewal process
My partner and I have been subletting an apartment in London via Knight Frank. Brigette from Renewals has been fantastic in supporting us, very efficiently, through the process of renewing our contract!
Dear GitaThank you for your feedback. It was an absolute pleasure assisting you with the renewal. Until next year!Kind regardsBrigette
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