Trusted Agent profile · London
★★★★★
382 reviews across 1 platform
38 Englands Lane, London, NW3 4UE
Kinleigh Folkard and Hayward Lettings's office in London, at 38 Englands Lane, is rated 4.8 out of 5 across 382 reviews on 1 platform, including 382 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleIt was a great experience. Haydar Shubbar was very helpful all the way through- exceptional! He was always solution-oriented, very quick to respond, made my house hunting journey as smooth- happy as possible. Most importantly, he was always kind with good energy. I would definitely consult him again and recommend his service to anyone looking for a house in this area. Thank you KFH & Haydar.
5/5
GoogleI had a smooth renting process with KFH Belsize Park. In particular, Randall was extremely helpful in facilitating my move into my new flat, especially during the holiday season.
5/5
GoogleI highly recommend Roo who was professional, polite and responsive in his dealings with us. We were looking for a flat on very short notice over the Christmas period which is a tough proposition. Roo went above and beyond with his service for us and helped us secure a new tenancy right before Christmas which also involved Roo having to come in just after Christmas to ensure our timely move-in date. I would have no hesitation recommending him in the future.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe had the best experience with Michelli Nunes from KFH in Belsize park when looking for a flat for rent. Michelli was always responsive to all of our endless questions and helped us through the procedure as fast as possible since we were pressed in time. In the flat viewings she let us wonder around and didn't pressurize us to make any decisions. We really recommend her, the estate market can be harsh, and to find a professional yet humane communication is rare. Thank you Michelli, we love the flat!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleEstate agents often get a bad press, but KFH have been great during a tricky and complicated sale. They got twice as many viewings through the door than the other agents, and secured a sale over asking price. Throughout the whole process, they have been top notch, and in particular, Peter West has been friendly, resilient and reassuring - a consummate professional with dogged determination - a great help. I cannot recommend these guys highly enough and wouldn’t hesitate using their services again.PositiveResponsiveness, Professionalism
5/5
GoogleSuperior service and I've been more than pleased to work with KFH and team. Highly responsive, very thorough and will guide you through each step in a careful yet productive manner. I would highly recommend the KFH mortgage experience to my friends and family or whoever else is looking. A special shout out to Med and Heather and a true pleasure to work together.
5/5
GoogleWe had a great experience with KFH, Zurenu helped us navigating the process and was always on top of communication and timelines. Thank you a lot!
Thank you for taking the time to leave us a review, Timur. We are glad that Zurenu was able to help your sale go smoothly. If you are ever looking again, we are more than happy to help!
5/5
GoogleWe were very impressed with KFH during our recent purchase process. Adam Cohen is a real asset to the team at KFH. He is professional, responsive and totally committed to his job, going beyond the call of duty by working late hours and even when he was unwell. He was always on top of every stage in the process. And, Adam is such a pleasant person to deal with. Our experience has really opened our eyes to the high levels of services offered by KFH in Belsize Park.PositiveResponsiveness, Professionalism
5/5
GoogleJonathan is an excellent agent - he is experienced so knows his ropes. Sees the whole picture - doesn't rush but waits till all the pieces of the puzzle is in place, which ends up all parties involved not wasting time or making rash decisions. Wise I guess is the word.
5/5
GoogleWe have dealt with Colin and his team for many years. Ultimate professionals and easy to deal with in a straightforward fashion. Highly recommend.
5/5
GoogleVery good service in letting and sales. Jonathan Rose was professional, efficient and courteous through the sale procedures. I definitely recommend KFH Belsize Park.
5/5
GoogleKFH on England's Lane have been amazing ! I first bought my flat 23 years ago from them and they were good and now sold it for me and were excellent ! Efficient , had lots of buyers interested quickly!the Team was amazing , they supported all the way through the process and delivered ! Highly recommend them ! Bali
5/5
GoogleRandall was an amazing realtor. He helped us through every step and was always responsive and available whenever I needed help. If I have to move again (but hopefully not as Randall found us a perfect home) I would definitely work with him :-)
5/5
GoogleWe recently sold our property through KFH Belsize Park & have been really impressed with the service. Would especially highly recommend working with Jake who was very experienced, knowledgeable, committed and gave us exemplary service throughout our very long sale! Really nice to work with someone who cares about his work, clients and customers. Thank you Jake!
1/5
GoogleI would suggest both tenants and landlords to avoid dealing with KFH at all costs. We rented a property in Belsize Park managed by KFH and experienced a lot of issues in just a year, including illegal actions from their side. Here are the details: - KFH agent illegally entered the property during our tenancy. One of their agents was keen to show the property to someone about 5 weeks before we were due to move out and decided to do so without giving a 24 hour notice as per the contract (he didn't give any notice at all) which caused us a distress (we are a family with a young child). - KFH is not careful with personal data. After we moved out one of their clerks sent us confidential details that were supposed to be sent to new tenants of the property (tenancy agreement, deposit protection details etc.) - KFH ignored conditions of the offer that were included in the contract. We specifically discussed some of the repairs we wanted to be done and included them into both offer terms and tenancy agreement. Upon move in we realised the repairs were not done and it took us about a week of chasing before any actions proceeded from their side even though they were in clear breach of contract. - Tenancy agreement has illegal clauses. Their contracts are not up to date with recent legislations - we were asked to pay a greater amount in council tax that council itself would accept from us. - KFH kept holding our security deposit for 7.5 weeks after the move out date without giving any proposals for deductions or informative communication. After 6 weeks of chasing them we received deduction proposals that should've have taken no more than a week to be made up. - KFH didn't ensure the property is clean for move in. We basically moved in with a young child to a dirty property with hairs and dust all over the place, condoms under the bed and mould in bathroom. We had to urgently organise cleaning at our own expense and seek reimbursement later. - KFH fees to tenants are unreasonably high. £300 for the renewal of the contract is just one of the examples. For the poor service they provide this is unacceptable. - KFH managing agents are extremely slow at communication when an issue arises. In some cases our urgent requests were ignored for days. - KFH wastes tenant's time and landlord's money. As we are landlords in London ourselves we could see how inefficiently they deal with some of the issues sending several contractors to get quotes (4 was our record), performing cheapest possible repairs and not keeping landlord fully aware of the repairs that have been done. KFH managing agents also performed a routine property visit just a week before our move out - a service that landlord pays for as part of their property management service and which was completely useless to the landlord at this point since they will have received a check out report in a week's time anyway. - KFH poorly markets properties. Be prepared to let lots of people through your door when you decide to move out as a tenant. There were about 30 viewings (one without any notice as mentioned above) of the property as we continued staying there before they finally managed to let it to someone. The process of finding new tenants took them nearly 2 months despite the price being in line with the market. As someone renting out a property in London myself, I can see it's simply a matter of inefficient work from their side. Some of the people who came to view had zero interest in the property - so why bring them here in the first place?
5/5
GoogleFantastic support from Sam throughout. Thank you!
Thank you for your feedback David. We are glad that Sam supported you throughout the process.
5/5
GoogleRandall was great. As someone new to the UK and securing a flat in London he talked me through the process, was incredibly helpful walking me through the paperwork and made himself available at short notice to view flat.
5/5
GoogleWe recently sold our property through KFH Belsize Park & have been really impressed with the service. Would especially highly recommend working with Jake who was very experienced, knowledgeable, committed and gave us exemplary service throughout our very long sale! Really nice to work with someone who cares about his work, clients and customers. Thank you Jake!
5/5
GoogleMany thanks to Luke Galonis, was really helpful and encouraging on my first flat rental. I would recommend their services.
5/5
GoogleMy family and I are in a lovely flat today only because Colin Gillibrand made the entire process an absolute cakewalk- he was thoroughly efficient, courteous, meticulous and exceptionally supportive every step of the way. It was a very challenging and time sensitive project, which Colin took upon himself to make a success. He helped me with the paperwork, the fine print and even negotiated the moving date for us, and was always honest and transparent every step of the way. Even with a small typo in the contract which others would have glossed over, he had it re made so it was an absolutely zero error process. Really a rockstar amongst his peers- and made us look at estate agents in a very different (positive!) light. Thank you.
5/5
GoogleMy experience of selling my flat through KFH has been absolutely exceptional and I highly recommend them. The quality of service is above and beyond anything I have experienced before and since and I have worked with many estate agents. Adam Cohen secured the sale of my flat and he was always available on the phone and in person and really went beyond the call of duty with his hard work and dedication. I also worked with Robbie Coyle and the manager, Jake Joffe who were also involved and fully aware of the position at every stage . They really worked as a team so I always had a point of contact at any time, The whole team display the combination of hard work, integrity and professionalism.
5/5
GoogleKFH did a phenomenal job in assisting to locate an ideal property for our family in the Belsize park area. We worked with Josh Wilson who was responsive, perceptive to our needs/interests and an overall pleasure to work with. The staff in the office including Charmaine Richards were all very strong with a keen attention to detail. Highly recommend this group to anyone in need of property assistance in Northwest London. They strike that rare balance of accommodating both the property owner and prospective tenant very well.
5/5
GoogleZurenu at Belsize Park has been excellent, so attentive and patient; highly responsive and conscientious. Great to work with.
5/5
GoogleAdam was excellent. The whole office were a pleasure to deal with. Adam's attention to detail made me feel at ease. The house sale finally went through during a pretty bad economic situation and he was professional and reliable all the way through. They all definitely worked hard sell my property and Adam was also at the end of a phone if I needed to rant about time waster buyers! Priceless....PositiveResponsiveness, Professionalism
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