Kinleigh Folkard and Hayward reviews in London

★★★★★ 1/5

Google

Hassling and coercive emails from KFH trying to get me to pay for utilities bills, when I had not been a tenant in a flat for over 12 months and when the accounts with the utilities provider were closed. A sum of £1,700 was being claimed. They showed no interest in trying to understand who was liable to pay the purported debt, they simply asked me to "make the payment to them". Claimed that, "the date they have mentioned was when you were a tenant", which was a lie - there was no date "mentioned" on the letter, which was addressed to the landlord and which I was not referenced in, nor was my account - the letter was dated in January 2023. The individual in question was a Sujata Mukherjee.

Matt · 28 February 2023

★★★★★ 5/5

Google

I would give Jamie Dedman Barclay full stars, he is brilliant, shame that he had to deal with 100A Anerley Road landlord who never did any maintenance works in our property or even respected us as his tenants, Jamie dealt with him professionally. People think that its the property managers who are not doing their job, its actually the nasty, miser, cowboy landlords just like the one we had who never wanted to pay for any maintenance and just wanted us (tenants) to pay his mortgage, in return these cowboy landlords don't keep their tenants happy, Jamie dealt with that cowboy landlord quite well and got our deposit back. Thank you so much for all your help Jamie.

Julian · 28 February 2023

★★★★★ 1/5

Google

I rent a house with KFH and their service has been subpar throughout. Takes months to sort out issues that should take weeks, despite being in constant communication with them. Luckily the house is great, but i will proactively never rent with KFH again. Unless you love the property, try to avoid them. Update 4 months later - still major issues outstanding, no record of a complaint i made 4 months ago when i originally wrote this review. They change the property manager during issues so you have to have a whole new email thread. Honestly the worst experience of my life. Avoid Avoid Avoid unless you absolutely love the place you want to rent and it's worth the constant headache.

James · 28 February 2023

★★★★★ 5/5

Google

Dealing with KFH Lettings Wimbledon was an absolute pleasure ,especially George, who went above and beyond to help in searching for a property. His efficiency, politeness and knowledgeable help is greatly appreciated. I will definitely be in contact again should I require assistance in the the future. Thank you George.

Tracy · 20 January 2020

★★★★★ 5/5

Google

We bought through KFH and used their fantastic mortgage advisors - we had a great experience. Special thanks to James Coles and Sharon Seale who worked incredibly hard for us to find a mortgage in complex circumstances.PositiveResponsiveness, Quality

Ian · 21 June 2022

★★★★★ 5/5

Google

Dealing with KFH Lettings Wimbledon was an absolute pleasure ,especially George, who went above and beyond to help in searching for a property. His efficiency, politeness and knowledgeable help is greatly appreciated. I will definitely be in contact again should I require assistance in the the future. Thank you George.

Tracy · 26 November 2019

★★★★★ 5/5

Google

Thank you Janara (from the Bayswater Branch) for all your efforts & proactivity with our property search, greatly appreciated! We will definitely be back in contact with you for further searches in the future.

Simone · 25 November 2022

★★★★★ 5/5

Google

Shareen and Tiffany have been brilliant in finding rental accommodation for me. They are a great asset to the Company. I would recommend Crystal Palace Branch to family and friends when looking for property

Elaine · 25 November 2022

★★★★★ 1/5

Google

Particularly bad experience with a completely unresponsive property manager Steven manicom marla and the rest of team seemed inexperience as they simply didnt know how to manage a short let tenancy for 2 months. I paid a good amount of rent and deposit and they stopped responding when I asked for it back. Had to ultimately go to the deposit protection scheme (TDS) before even getting a response from them. They created baseless claim on the deposit which the adjucator saw as betterment and gave me the money back. So yeah, go to hell!

Nishi · 29 January 2023

★★★★★ 5/5

Google

Marta has been incredibly helpful to us when it came to down to finding flats and making the right choice. She is proactive, resourceful and always with a positive attitude, an excellent professional! We will definitely go back to her if we ever consider moving flats again. Thank you Marta!!!

Montse · 29 July 2019

★★★★★ 5/5

Google

Great service from the KFH Lettings team, in particular Ryan Dool who was not only very professional in his approach but showed great market insight as he managed to let my property within hours of it becoming available and sealing the deal the following day, for the full asking price.

Upa · 29 July 2019

★★★★★ 2/5

Google

They are very kind or quick to tenants when they are going to rent. But after you move in, everything is slow or you won't be able to solve the problem. Especially when you leave the house, you need to make sure all the documents and evidence. If you are forced to use this property, be sure to get a signature when you check out.

달팽이 · 14 September 2019

★★★★★ 5/5

Google

I’d like to say a massive thank you to Kaan from the Crystal Palace branch. I had a tight moving schedule to keep, and despite being let down by multiple landlords, Kaan went above and beyond to find us a perfect place within the desired time frame. Excellent service.

George · 29 July 2019

★★★★★ 1/5

Google

Disgusting estate agents. We were due to purchase a property that what being sold by this estate agent and another - we had our offer accepted through the other agent, we were about to exchange with contracts done and all fees paid for. This estate agents have then continued to market the property on the sly, whilst knowing we were paying the fees that come with purchasing a property and would be completely screwing us over. They claimed the offer came in from a viewer from before us, which is not true at all. Absolutely disgusting that they support this sort of behavior just so they can get a cut - yes this is all legal, but that doesn't make it right at all and I would never want to transact with these morally incorrect people.

Imogen · 25 November 2022

★★★★★ 1/5

Google

This company is absolutely disgusting! Talk about discrimination. I'm currently not working. I took time off so I can recover from major illness and aim about to have 3 major surgeries and need to recover. I'm paying myself a salary from an account I have money in that was saved for a rainy day, there is enough to last about 3 years and way before then, I'll be back at work. I'm also disabled. Just an FYI. I've just been told that I, just people like me, would need to pay minimum of 6 months in advance, is start paying rent after 2 or I would need a guarantor. I have about £1k more going through my account per month than my fiance does. It's beyond disgusting that this company discriminated people in this way. I will be reporting this on all social media platforms, emailing the company to my local MP and CAB and may contact papers. This discrimination must be stopped.

Mj · 25 November 2022

★★★★★ 1/5

Google

Avoid hiring KFH for block management services at all costs. The level of service provided to my estate by KFH is absolutely dire and has only got progressively worse as the years have gone on. The Team Leader Tom ignores all emails, never answers the phone or responds to voicemails, and maintenance problems that are reported go unfixed for months on end. Residents report issues in a timely manner but the issues are then ignored by KFH for months until they get more severe and then more costly to residents to repair. Serious security and accessibility issues such as broken locks, door panels and lifts are fail to be addressed and service charge demands are sent out months late - in breach of legal requirements.

Madeline · 25 November 2022

★★★★★ 1/5

Google

Completely useless. So many issues through out the tenancy with many never being resolved. To name a few: significant boiler issues, non-functioning dishwasher and a property which wasnt even watertight and flooded regularly damaging posessions. Issues took so long to resolve (many of which we had to resolve ourselves - including the flooding issue). The communication and urgency was non - existant with staff displaying a complete lack of care towards us whilst siding with the landlord absent of comprimise. Finally the nightmare that was trying to get the deposit returned at the end was a farce. In summary a company which offered no support and made living in the property unpleasant even in light of the absurdly high rent costs for a badly functioning property.

Angus · 25 November 2022

★★★★★ 1/5

Google

It was a horrible experience. The whole process was a mess. We were not told that the property is affected by Japanese Knotweed and we were only informed this by our solicitor after 3 months since accepting the offer. The garden was not included in the lease, and it was shown to us as a part of the property. Again we were informed by our solicitor about this! It was all wasting our time, money and the place that we used to live because these people either do not know what they are doing or hide information.

Mohammad · 25 November 2022

★★★★★ 1/5

Google

It has now been over 1 month since moving into our property let by KFH. We are nothing short but disappointed by the service provided. KFH have let us down on multiple occasions and continuously fail to address issues. They have a poor level of communication and rarely answer our phone calls or emails. Our well-being has not been prioritised and we have been left without key compliances in what is meant to be a furnished property. We have provided ample opportunities for them to fix these issues (e.g. we have cancelled plans, stayed in the property waiting for maintenance, promptly responded to all correspondence, and agreed the landlord can access the property whilst we are not in) which they have ignored or have cancelled last minute. They have constantly put blame on to us as tenants and also lie despite us having written proof of correspondence and agreements made. We feel that KFH’s intentions are purely monetary and they have no regard for our welfare and living conditions.

Zoe · 25 November 2022

★★★★★ 1/5

Google

I would not rent another property through KFH, nor use them for my own property in the future. The handover was shocking and it took more than 2 months to get the inventory report, which was full of errors. We have had a multitude of maintenance issues from Day 1 (broken window and lock to entrance, amongst numerous other issues) which to date have not been attended to more than 3 months later. The maintenance manager, has not actioned a single item even though we have been in direct contact with the owner to get his authorisations and assistance.

Mark · 25 November 2022

★★★★★ 1/5

Google

Do not rent a property through this estate agent. We had such poor levels of communication throughout our tenancy (including waiting 2 months to send a maintenance person to look at a broken freezer). Our property managers were completely unresponsive 99% of the time. We have now moved out of the property and they have witheld our deposit for almost a month. Making "suggestions" for totally unreasonable deposit deductions including £50 to remove a spec of soot from a wall that could be fixed with a wipe. I will certainly be telling everyone I know to NEVER rent through KFH again. Their treatment of tenants is appauling

Holly · 25 November 2022

★★★★★ 5/5

Google

5 Star rating+++! I have to say KFH is the most professional company I have ever had the pleasure of dealing with. I was fortunate to have James C as my mortgage adviser, who provided an exceptional, professional service throughout. I would like to thank him personally for his support in finding and securing me the right mortgage in a timely manner, which meant I avoided the recent interest rate rises that came in shortly afterwards. I would highly recommend this company and would definitely use them again. Thank you KFH and James! :)

Maxine · 25 November 2022

★★★★★ 5/5

Google

We have instructed Ms Katarina Hambalkova at KFH as the mortgage broker during a chained sell and purchase. She is simply exceptional. Efficient, engaged, knowledgeable, and practical. Not only she provided us with an exceptional service but she also stepped in last minute before our exchange to update the mortgage offer to a better one that was made available. 10/10 absolutely recommended!!!

Matteo · 23 March 2024

★★★★★ 5/5

Google

I highly recommend KFH services, especially in the matter of mortage. Deigo Guerra and Heather Froment-Jones were excellent and made the difference in our process. Thank you so much, team.

Marina · 29 January 2023