5/5
GoogleWe are in the process of agreeing a let managed by KFH. Our agent Ismail Huseyin has been very professional, friendly and quick to answer our questions throughout the process! Thanks for all your help Ismail!
Trusted Agent profile · London
Kinleigh Folkard and Hayward reviews in London
★★★★★
893 reviews across 2 platforms
49 Wimbledon Hill Road, London, SW19 7QW
Part of Kinleigh Folkard, see every office.
Kinleigh Folkard's office in London, at 49 Wimbledon Hill Road, is rated 3.9 out of 5 across 893 reviews on two platforms, including 892 Google reviews rated 3.9.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleCalled them up to say I was interested in a property. Was told I was calling during a meeting so is there any assistance I need right now. I said I wanted to book a viewing. They asked if I could view asap this morning and I said I couldn't view right now but could tomorrow after work and was told bluntly "well the property will be gone by then... You won't find a flat for that price again..." Classic rude pushy estate agency giving the industry it's stereotypical reputation... They'll probably be calling me 20 times over the next week trying to flog me a property I don't want but I call them about something and get talked down to.
5/5
GoogleWe had a great and stress-free experience with James and Sharon. They were extremely helpful and provided all the information we needed to make an informed decision. Would highly recommend.
1/5
GoogleIf no stars were an option, this is what I would pick, because simply put, the property management we have received has been non-existent. Both my partner and I have sent multiple emails to various different people at this branch, 1 being a team leader, but getting a response hardly every happens. When calling, the person you ask to speak to is pretty much never available. The whole process leading up to actually moving into the property was a pleasant experience, but since then, KFH have given an clear impression that they couldn't care less about the property they're managing nor the tenants themselves.
1/5
GoogleAvoid this shady business!!! KFH will do everything to screw you over, all they care about is taking your money. A definition of customer service does not exist here, they will break your contract, lie and ignore all the communication. I have been dealing with many agencies internationally and I have never seen anything so negligent!
Agent replied
Hi S J, Thank you for taking the time to leave a review for KFH. We are sorry to hear that you had a negative experience with us and are keen to discuss this in more detail with you. Unfortunately we are not able to identify your details from the information provided so please get in touch with the West Hampstead branch directly to discuss. Kind Regards, KFH
5/5
GoogleKaan was amazing we lost the first house we was gonna get but Kaan pulled through and got us a even better one! Thanks so much will never forget you! Will definitely be using Kaan again for my future moves!
5/5
GoogleKyle Bolger from the Lee branch was a massive help. We were looking for a short term rental, which are rare in the area, and Kyle went out of his way to find this for us. Exceptional service, highly recommended.
5/5
GoogleI dealt with Sabrina and Farnaz from the Belsize Park office recently in connection with a rental property. I found them both super responsive and helpful even with a challenging set of circumstances. I would not hesitate to recommend them
1/5
GoogleBe careful If you’re looking to apply to join kfh I strongly not recommending kfh. After your interview they will make very negative comments about you to the recruiters that they will genuinely believe and get worried to work with you!!! Over all this is a company that will not make your career but will try harder to damage it!!! I wish I never applied to their vacancy.
1/5
GoogleAwful service. Delinquent lazy joking staff who obviously don't care about anything but money and their commission. Absolutely avoid in every case. Not only are they impossible to reach and actively discourage contact, but they also aren't helpful when you do manage to talk to them. The staff seem to know nothing and really do not care about their customers. While setting up your contract and doing the initial paperwork they will act in an extremely unprofessional manner and will forget/lose important documents. In our experience this led to calls from them days before our move in date (and following all clears from themselves and the landlords) saying that they had forgotten important parts of the process and that the deal would fall through unless we could provide them with bank details (that had already been provided). At the end of the tenancy they removed money from our deposit without a logical explanation and it took months of emailing to get a reply from them,, and they also would not agree to meet in person or talk things out over the phone. They'll happily take your money in any way they can. Genuinely one of the worst experiences I've had with any company ever. DO NOT USE THIS COMPANY.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleIt's comforting in a way to read that we are not alone in our experience. I would not recommend KFH as a property management company. They are negligent and unresponsive. It has taken us 5 months of constant chasing property managers, and launching an official complaint with the company a couple days ago before we finally have a contractor date agreed to come fix our property. We moved into our rented property on 17 July 2020 and immediately faced so many issues with the property, the house was cleaned to a very poor standard, door handles were falling off and would not close properly, there were exposed wires dangling from lights on the ceiling, multiple blinds missing and black mould on our windows. We raised these issues immediately with the agency and were told they will be sorted soon. It has now been 5 months since we've moved into the property. We have had to chase them every two weeks or so to ask for progress, only to be ignored by them or told they are discussing with the landlord. It is extremely frustrating and annoying to have to keep chasing for minor issues that can be fixed by a contractor easily within a day. We are very disappointed in the level of customer service we have received as tenants.NegativeResponsiveness, Quality
5/5
GoogleWe have used KFH to help with the whole house buying process from start to finish and it has been an excellent experience. Our friendly and attentive agent (Will Cornwell at Crystal Palace) worked hard to find the right property for us, always being honest and never pressuring for a sale. The partnership with London conveyancing meant we were able to find a trusted solicitor with the time and expertise to process our purchase swiftly. The extremely knowledgeable and professional mortgage advisory team (James Coles specifically) helped us find the right mortgage quickly, ensuring there were would be no hold ups and we were getting the best possible deal from a wide range of vendors. I would recommend KFH and their services to anyone looking for a hassle free house buying experience.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleAvoid this company or have a maintenance time frame agreed in your offer. Having rented a high end property we hoped it would be a wonderful experience, but there was a snag list of niggles at the beginning of the tenancy and other issues which have arisen and it has been almost impossible to get repairs done. They do send maintenance to investigate and quote and then never follow up. The issues we had at the beginning are still there as we are about to move out 12 months later. After I put up notices warning potential new tenants how difficult it has been to get repairs done KFH arranged for maintenance to call again today with a list of 9 items, only 2 of which were rectified!
5/5
GoogleI went to this agency looking for help to find a flat to rent. I found a lot of dedication and effort by them, especially an agent called Marta who was very kind and professional with us. Thanks Marta!
5/5
GoogleHaving had some challenges previously renting out our flat, working with KFH was a breath of fresh air. Nishaad kept us informed and up-to-date and was very proactive in his approach, which produced results. We are very happy customers!
5/5
GoogleKaan was incredibly proactive in providing me all of what I wanted to know in forms of pictures graphs and pictures examples making the whole process so simple and effective. A+ would highly recommend this Agent all day long!
5/5
GoogleKFH have been great, especially Naomi Meade, who kept us updated throughout the letting process and was/is always willing to answer questions. She was quick to respond and super helpful :-) making things easier and smoother! Thank you!
1/5
GoogleWe had a sewerage blockage a month and a bit ago. KFH is looking after the block management of the building we are living in. It was very hard to find someone to answer our phones at that time. The flat was flooded with sewage. KFH took long to respond and to link us with the insurer. They also didn't do their due dilligence to investigate what caused the issue. A month and a bit later, the incident happens again. Their emergency out-of-hours phone doesn't work at all (and they allegedly said it was the first day that happened). They also cancelled a week ago the contract with the people who solved our the same issue previously - without telling us about the new contractor. The no-longer-contracted people eventually came without getting a confirmation from KFH, and solved the issue, this time finding shredded paper in the drainage system. I wasn't told what actions KFH would do to prevent that from happening again except for telling all the tenants/landlords to not throw shredded paper in the toilet (which I'm yet waiting to see). They also claim they do regular checks, but the guys doing the last invervetion also found double the size of a fist pieces of limescale in the drains (which, according to them, take years to form), so, I doubt that their regular 6-month checks are overly "professional". They seem to be very good only in the case they have nothing to do and nothing to be responsible for. The way I contacted them was through their emergency email (which wasn't on the leaflet for emergency contact at the entrance in the block of flats). They called me about an hour later, and I was told that the phone definitely worked in the past, because they received more than 300 calls out of hours in the last several weeks. So I guess their regular checks to make sure nothing goes wrong works well not only for us, but for many others. Try to avoid if you can.
1/5
GoogleSo far, it has been a terrible experience. I have been waiting several weeks now for them to allow me to find a replacement for one person that is no longer in the flat. They keep stalling and trying to come with odd proposals that not only worsens and stalls the situation further, but also implies additional (unnecessary) costs for the Landlord. I feel totally abused, yet they keep charging for the whole flat. Due to my personal experience, I would advise against this agency. I can only imagine that the good reviews came from people who didn't have to deal with problems. PS: Additionally, the flat was given extremely dirty, with mould everywhere, dust, and what seemed to be urine-stained curtains. For the record, I took it upon myself to clean and fix everything.
4/5
GoogleKirsty and the team at KFH have been very supportive in the management of our home down Ross Road; facilitating negotiations incredibly well on our behalf with our landlord! Big thank you
1/5
GoogleWe were purchasing a flat in Peckham and found out that there were a number of serious issues with the property after we conducted the survey. The estate agent phoned me up and argued with me, was rude and condescending and tried to bully me into buying the property at the original price we had agreed, despite the issues that were identified. It was unpleasant, intimidating and upset me a lot. I assume he treated me this way so he could get more commission from the sale. Really nasty and disrespectful behaviour.NegativeQuality, Professionalism, Value
1/5
GoogleWorse worse ever experience!!!!!!! Acton Town hight street. Still 3 months later they abusing people the same cuz same studio is every week to rent om the Rightmove website and KFH website!!!!!nobody even didnt move threre since i tried to rent the place. Theyvreate fake Unbelievable roles to you just do not pass your signed agreement. I earn 26000 a year. Wanted to get small studio 950 a month . They said i am to poor , lets wait 1week to check me out😂 Socked my 300£ making me wait saying i dont earn enaught .. but i already felled up the form with my income!!! Made me find guarantor . .i found.. and than they said i passed credid check but guarantor not😂😂they were liying , never getting back.. 7 days passedi gave up and got another beutiful place to live near by( they took my1week deposite) they do it purpasly. They delaying. Giving yu hard time. Once 7 days passed your drpo stays with them. You stay with 1000000 promises and homless😂😡😡😡 Will never forgive them for being such fake! They nice only when to get your money Hope you enjoyed my 300 for nothing onlyfor goving me hard time, and wasting my time finding Good place!!!!!!!!! Shame on You HFH😡NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleKFH act as "property managers" for the block I live in, however the service they provide is actually quite poor. I have an ongoing issue and I had to telephone senior property manager the see if he had actually read the urgent email I had sent him 3 days earlier, as expected he hadn't. Since then he has not returned any voicemails nor responded to emails. The same applies for the assistant property manager. You cannot blame Covid issues with working from home as everyone else is working and delivering almost like normal. I have had to try and speak to 4 different people at KFH to even get someone to pick up the phone. The service they provide does not match the the high service charges they provide. Ironically, if you are a day late with paying a service charge they do not hesitate to send you a letter the next day! Disappointing service and unprofessional standards. You do not get what you pay for.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs first time buyers we received exceptional service from the entire team at KFH from start to finish. I highly recommend them if you are a first time buyer. Even if they are not the estate agents on the transaction, they can still help you with everything else. They have the full service package from organising the searches to allocating you a mortgage broker and solicitor. They’ll help you through the entire process step by step. We had many complications over the course of our process to do with EWS1 certificates which went on for months, and they were very supportive and professional throughout. In particular a special thanks to our mortgage broker and solicitor (which was recommended by KFH). I couldn’t have asked for better service from them.PositiveResponsiveness, Professionalism
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