Trusted Agent profile · London
★★★★★
893 reviews across 2 platforms
49 Wimbledon Hill Road, London, SW19 7QW
Part of Kinleigh Folkard, see every office.
Kinleigh Folkard's office in London, at 49 Wimbledon Hill Road, is rated 3.9 out of 5 across 893 reviews on two platforms, including 892 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleI had a good experience with KFH and found the staff knowledgable, confident and personable. It is a busy agency with a high volume of business and if you want to sell your property they will be straight with market value and timelines. I found communication could be difficult as I was overseas but I was always able to get through to someone when I called and have my questions answered. I highly recommend for Sales and Letting.PositiveProfessionalism, Value
5/5
GoogleMassive thanks to Morgan and Sersha for handling our change of sharers tenancy. They were both professional, efficient and kind hearted. They were always on hand to answer questions. Wonderful service.
5/5
GoogleAlthough a few things were wrong when we moved in, Ashling was so helpful and did everything to fix it once we flagged any issues. Super fast responses and just genuinely helpful, so refreshing.
5/5
GoogleFantastic service that is prompt, professional and friendly! The team at KFH has been managing the property I rent on behalf of my landlord for the last two years and it has been a fantastic experience! In particular, the work of Fred Wykes and Andria Solomon have been excellent and I cannot say enough good things about the two of them. If there is anything wrong with property, Andria swoops into the rescue and has everything fixed within a few days. Fred did a fantastic job in restructuring my lease for another term and was the perfect facilitator in the discussions. If you get assigned the two of them to manage your property, you are in safe hands!
5/5
GoogleVery happy with overall service of the Brompton road office over the last few years. Special thanks to Chris and Gemma for being very proactive and responsive. As an overseas landlord, I'm happy to continue working with them.
5/5
GoogleGemma Falcone has been fantastic throughout the change of tenant process. Gemma has always ensured my queries have been answered professionally, promptly and thoroughly.PositiveResponsiveness, Professionalism
5/5
GoogleI would highly recommend KFH. They did an excellent job at breaking done our options and talking us through each stage of the mortgage application. They did a very thorough review of our application and helped us successfully secure our desired mortgage. They were very responsive and helped keep all parties on track (eg lawyers, bank). They were also friendly and polite and took the time to check in regularly.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleWe were purchasing a flat in Peckham and found out that there were a number of serious issues with the property after we conducted the survey. The estate agent phoned me up and argued with me, was rude and condescending and tried to bully me into buying the property at the original price we had agreed, despite the issues that were identified. It was unpleasant, intimidating and upset me a lot. I assume he treated me this way so he could get more commission from the sale. Really nasty and disrespectful behaviour.
3/5
GoogleProcess was mostly smooth and the agents were responsive and gave all the needed paperwork. A new tenant joined the flat and there was no issues with him joining
5/5
GoogleKFH have been very helpful with out letting process. Stefano has been very clear with all instructions and a great help
5/5
GoogleThese guys are great. I dealt with Aman and he is very helpful and knowledgeable. Best real estate agency hands down
1/5
GoogleThis company will not answer calls - they pass you from number to number but no one actually picks up the phone or if its a voicemail, no one returns your call - its the same with email - they are simply not interested to talk to the apartment owners they are charging. Lots of things in our block need to be fixed and yet we the residents are unable to contact them. Simply an awful company completely undeserving of a penny of their charges. I don't believe they deserve even the one star above.
1/5
GoogleReally really disappointed with this agency. Indeed, after having received an oral acceptance from the agency and the owner and after having paid the holding deposit and passed the references, the day before signing the contract, the agency wanted to increase the rent by £150. Despite the fact that we had the agreements and paid the holding deposit, the agency and the owner continued to promote the property that we (my roommates and I) were interested in for more than 2 weeks. They even used it to try to raise prices (since they were ready to refuse another proposal if we agreed to pay more). We obviously refused and looked elsewhere.
5/5
GoogleJames Coles was excellent, from start to finish. Had a great experience. Thank you.
5/5
GoogleKFH are very professional agents who dealt my sale perfectly. I would highly recommend them. Viewings were problem free, the agents in the office found me a buyer very quickly... and they negotiated a good price.
5/5
GoogleKirsty is a very efficient person a who managed my change of tenancy seamlessly. She is also helpful and positive and helped me with the sites I had to fill electronically.
5/5
GoogleWe were pleased with the professional approach and successful let of our property within the time frame required. Oliver and Marta were extremely helpful, going above and beyond to ensure a smooth handover to the new tenants.
5/5
GoogleThoroughly impressed with all aspects of the service received from the KFH Office in Wimbledon in selling my flat. Prompt, responsive, and diligent with a necessary eye for detail. Thank you to Lucy, Linda and colleagues. Paul W.
5/5
GoogleMorgan was super helpful and responsive, always talked through what was needed and was there if there were any issues
1/5
GoogleThe Block and Portfolio Management service of KFH is very useless in our flat. Emails are not responded. No one is picking up phone calls. We have been through a few property managers over the last two years. None of them has shown efforts of making things better or getting things done.
Hi Anjie, Thank you for taking the time to review us. Here at KFH we take all feedback seriously and are sorry to hear that you were not satisfied with your experience. As such, we would like to see if we can help and rectify the situation. Please email us on clientliaison@kfh.co.uk so that we can discuss further. We hope to hear from you soon. Kind regards, KFH
1/5
GoogleIt's comforting in a way to read that we are not alone in our experience. I would not recommend KFH as a property management company. They are negligent and unresponsive. It has taken us 5 months of constant chasing property managers, and launching an official complaint with the company a couple days ago before we finally have a contractor date agreed to come fix our property. We moved into our rented property on 17 July 2020 and immediately faced so many issues with the property, the house was cleaned to a very poor standard, door handles were falling off and would not close properly, there were exposed wires dangling from lights on the ceiling, multiple blinds missing and black mould on our windows. We raised these issues immediately with the agency and were told they will be sorted soon. It has now been 5 months since we've moved into the property. We have had to chase them every two weeks or so to ask for progress, only to be ignored by them or told they are discussing with the landlord. It is extremely frustrating and annoying to have to keep chasing for minor issues that can be fixed by a contractor easily within a day. We are very disappointed in the level of customer service we have received as tenants.
5/5
GoogleFrom the valuation right through to completion, I was kept very well informed and upto date on how my sale was progressing. Thanks to Laurence for an excellent service, I would highly recommend KFH in Wimbledon.
5/5
GoogleDimitri Stukalin was a fantastic letting agent. Very helpful, informative and friendly - a pleasure to deal with - as were the rest of the KFH team. I would highly recommend finding a property through them.
1/5
GoogleUnfortunately our experience with KFH has been very poor. They operate as Block Manager for a new development we have bought almost a year ago now. They have already taken the service fee from us (we are 105 in total) but up to now the all block is in a critical state: - poor cleaning (pigeon excrement all over the inside parking block, posing a threat to health of residents, lifts not working and taking unreasonably long time to be fixed, posing a serious risk especially to the pregnant woman and new mums here in the building) - parking spaces not enforced (causing tension between residents and also causing people from outside the block leaving their cars here). Really disappointed and worried about the state of our new development in Cricklewood. As residents we are really worried about the management of our flats and have growing concerns about the seriousness and professionalism of KFH.
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