Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCouldn't recommended KFH more. Off the back of a short 10 mintue phone call with Ben, he was able to provide two next day vieweings on properties which ticked off all my criteria points. Ben was quickly able to assist on questions I had regarding the properties and also had incredible knwoledge of the lcoal area. He also gave us some really sound valuable advice and direction throughout the process, aligning his expertise to our needs. Upon having an offer accepeted, Ben frequently supported me out-of-hours to ensure everything was in place for a seamless experience. His communciation and professianlism throughout was superb, i'd strongly recommend asking for Ben if you are lookign for a property!
Rory · 27 August 2021
★★★★★ 5/5
GoogleWe've just sold again with KFH. Both sales were secured by Alice who is a credit to the company - she negotiated great sale prices and made the transactions smooth and worry free. She's great to deal with and has a realistic and pragmatic approach which is exactly what's needed in what can be a pretty stressful undertaking. Thanks and well done Alice!
Camila is the admin at the Balham branch. She's also super efficient and helpful and has made the whole process of liaising and listing our property completely painless. Thanks!
Adrian · 27 August 2021
★★★★★ 5/5
GoogleAlice and Stephen were brilliant in helping us with our first time property search and a pleasure to work with. We went on several viewings with Alice, and I really appreciated her efficient approach in getting us to see multiple suitable properties in a short time. She was patient, calm and understanding which was great and very reassuring. Stephen was helpful arranging viewings for us at flexible times and knowledgable about the properties and area. We really enjoyed working with you both, thank you!PositiveResponsiveness, Professionalism
Izzy · 25 August 2021
★★★★★ 5/5
GoogleWe used KFH's Mortgage Adviser, Kevin Hurley to guide us through our mortgage application. As first time buyers we had no idea where to start and Kevin was absolutely fantastic. He really listened to us, and answered all of our questions (no matter how ridiculous!) and took the time to explain everything clearly. Kevin has a calm and reassuring manor which was so welcomed throughout an inevitably stressful process! We can't recommend Kevin enough! Thank you also to Heather for your support too!PositiveResponsiveness, Quality, Professionalism, Value
Gillian · 25 August 2021
★★★★★ 5/5
GoogleAbs was aware my property was going to come to market and he preempted official marketing when a potential tenant with a perfect fit contacted KFH. He went above and beyond in presenting them my property, achieving a great deal for both sides and a super quick completion of the process. He managed everything from electrical certificates to check in in literally 2 days. My standard's are pretty high but the level of professionalism and accountability here was first class. Best Estate agent experience since moving to London 20 years ago and owning 3 properties. well done, hats off!PositiveResponsiveness, Quality, Professionalism
Patrick · 25 August 2021
★★★★★ 5/5
GoogleSuch a smooth experience renting for the first time in London thanks to Matilda! My friend and had our first flat viewing on a Tuesday and by the Saturday we had the keys and were moving in. Matilda was so lovely and helpful, extremely responsive and thorough with answering our many questions! Really excited for this new chapter! Thank you!
Bianca · 28 September 2023
★★★★★ 5/5
GoogleAlice Deyermond was an excellent estate agent, I sold and bought my property with her and KFH. I had multiple viewings on my property and she really went out of her way to find the perfect buyer for my flat, there was never a week where a viewing wasn't booked in. As soon as my property was under offer she was straight on the case setting up viewings for me to find my dream home resulting in me offering on a property I viewed with her. The sale went through smoothly even during covid times. Would highly recommend KFH if you are looking to sell or buy a property and a special thank you to Alice!
Katrina · 3 July 2021
★★★★★ 5/5
GoogleWe met with Josh after a long day of viewings. Josh listened to our criteria more than any other agent we had and both properties he showed us we loved. Josh was a pleasure to work with and was fantastic with communication between us and the seller and solicitors. If you’re looking to find your ideal property quickly and a fun, friendly experience I would highly recommend Josh and KFH
Dilly · 15 November 2022
★★★★★ 5/5
GoogleI can't thank Stephen enough for all of his patience with me. He is incredibly professional and friendly; never made me feel silly for asking obvious questions! He really listened to what I was after and only showed me properties that he knew would suit me. I was an absolute pleasure to work with him, and KFH were great at sending me alerts to new properties that were coming onto the market, within my criteria. Very impressed with Stephen and the team there.PositiveProfessionalism
Ellie · 22 June 2021
★★★★★ 5/5
GoogleWe recently used KFH to find a letting in Balham. They were an incredibly efficient, professional and reliable service. We had our viewing with Jenelle and she was very friendly and well informed. After the viewing as we progressed with sorting out our rental, Jenelle was in constant contact, assisting us and making the process as smooth and easy as possible. We would highly recommend using this firm and the customer service that we received from Jenelle.PositiveResponsiveness, Professionalism, Value
Katrina · 25 August 2021
★★★★★ 5/5
GoogleMy flatmates and I had a very positive experience with KFH - our letting agent, Matilda, was so helpful, attentive and informative throughout the process which made everything so easy and efficient for us! Thank you Matilda! (Balham branch!)
Sophie · 27 October 2024
★★★★★ 5/5
GoogleWe had a great experience working with Matilda at KFH Balham to find our new home. Matilda was super friendly and very quick to answer any questions for us which made the process as smooth and easy as possible!
Jenny · 27 October 2024
★★★★★ 5/5
GoogleKFH Balham were super helpful throughout the process of selling my flat. Big thanks to Leigh for his crucial advice on lease term/extension, and Alice whose dedication helped steer this occasionally bumpy transaction to the completion.
Alexeylexey · 2 December 2024
★★★★★ 5/5
GoogleI recently bought my first home through KFH and had a very positive experience. Isabella kept things moving really well and was friendly and professional throughout.
I also used their mortgage broker service and thought Kevin was excellent. He explained everything really clearly, was consistently helpful and approachable, and clearly knows his stuff.
Would definitely recommend.
Charlie · 30 November 2023
★★★★★ 5/5
GoogleExcellent service in selling our two bed apartment in Balham has been provided by Josh Collins. We found him to be knowledgeable, up to date with appropriate facts, charming to deal with, and perhaps most importantly, able to push and nudge all parties along when required. In turn, he seems to be very well supported by the company. We strongly recommend KFH.
Nick · 28 June 2023
★★★★★ 5/5
GoogleAlize Daniel was brilliant throughout the whole process, made herself available out of hours and gave us confidence that we were making the right decision. I would absolutely recommend going with KFH Balham, and specifically Ali. Thank you!
Jake · 18 October 2024
★★★★★ 5/5
GoogleShown round this weekend by Alice, who was really great and had excellent knowledge of the different patches in the area
Sam · 13 November 2025
Agent replied · 13 April 2026
Thank you so much for your fantastic review, Sam! We are delighted to hear that Alice impressed you with her excellent knowledge of the different patches in the area. Your feedback inspires our team to continue providing reliable customer service.
★★★★★ 4/5
GoogleThanks Joel for your assistance in helping us sell our home
Mark · 13 September 2025
★★★★★ 5/5
GoogleAlice has been great at helping us find the perfect property - unlike many other agents we have dealt with, she really listened to our requirements and only showed us relevant properties. She has been very easy to deal with, responsive and doesn't give a hard-sell. Highly recommend!
Alex · 22 April 2024
★★★★★ 5/5
GoogleWe recently closed a transaction through KFH Balham with Salomon Ducos. Salomon is a true professional and acted as a great intermediary between ourselves and the seller.
Although we have experienced agents who seem to only act for one party, Salomon represented us as the buyer with conviction and helped us through the process without the feeling of harrasment one can often get with property purchases.
I would recommend Salomon, and not hesitate in working with him in the future.
Richard · 14 December 2020
★★★★★ 5/5
GoogleI recently bought a flat and Joel was great at showing me around and providing advice on the purchase process. He was always very responsive and a great person to deal with in what is normally quite a stressful process! Thanks Joel
Ellie · 25 July 2024
★★★★★ 5/5
GoogleHad a great experience working with Ben. Navigating the rental property market in London is extremely difficult currently, especially with a lot of agents not taking much care with your search. This was not the case with Ben, he constantly updated us when properties that fitted our exact search came to market and guided us brilliantly to finally secure a property that was perfect. Couldn't have asked for anything more.
TheSpedrosa · 18 July 2022
★★★★★ 5/5
GoogleI had initially marketed with another agent before switching to KFH and that change could not have been a better decision. Unlike most other agents in the area they just did not hound me to sign up with them. They gladly and patiently showed me properties that I could buy, really understood my requirements & budget and didn’t just drag me to see things I wouldn't like or couldn’t afford. When I was ready to make that move, the team secured a buyer within a few weeks while at the same time, finding my perfect onward home.
Much thanks to Leigh and his whole team; Ina who first persuaded me to walk in the door and her unfailing friendly smile, Louis and Stephen for getting so many potential buyers through the door and special thanks to Ed for negotiating both sale and purchase in what was at times a tricksy little chain to steer. I would happily engage the KFH Balham team again - professionalism and unfailing good humour go a long way!
Lucy · 27 August 2020
★★★★★ 5/5
GoogleWe had a fantastic experience using KFH to find our rental property. Matilda went above and beyond to ensure we found exactly what we were looking for, making the entire process smooth and stress-free!
Lauren · 18 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
