5/5
Stephanie was amazing - found me a place really quickly and was super friendly and helpful. Thank you!
Trusted Agent profile
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882 reviews across 1 platform
15-17 Westow Hill, London SE19 1TQ
Part of Kinleigh Folkard and Hayward, see every office.
Kinleigh Folkard and Hayward's London office at 15-17 Westow Hill is rated 4.8 out of 5 across 882 reviews on 1 platform, including 882 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Kinleigh Folkard and Hayward. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Stephanie was amazing - found me a place really quickly and was super friendly and helpful. Thank you!
5/5
Devonte has been amazing. He has been consistent in his professional approach, always courteous. After losing our home to a fire its been stressful finding a suitable property, I'm fussy and admit a bit of a common snob, but Devonte understood the brief and found us what we need. Thanks Devonte for finding a place we can make into a temporary home.
5/5
Stephanie from Crystal Palace branch has been an absolute legend. She is very caring, empathetic but also extremely professional. β¦
Hi Sabrina, thank you for such a positive review!
5/5
Stephanie is a super letting agent. The team are professional and caring. I chose the right agents for my Home. I have no complaints.
5/5
My purchase through KFH Crystal Palace went very well and smoothly. Everyone I dealt with were helpful, respectful and friendly and I would not hesitate to recommend them to anyone wishing to buy in the area. β¦
5/5
Trenae Anderson went above and beyond to bring my property purchase to completion despite the very lengthy and challenging sales process. He is a real asset to KFH Crystal Palace and I could not recommend him highly enough to any potential buyer or seller. His attention to detail and extreme patience and kindness made my whole purchase process smooth when at times it was extremely challenging.. His knowledge of the property market and the hurdles one has to jump through demonstrate his complete professionalism.PositiveResponsiveness, Quality, Professionalism, Value
4/5
KFH were the second agent we took on to sell our flat and immediately got to the task being around a wide range of suitable candidates. We had bought the flat from them 7 years prior and a few members of the team remembered the property from before. They even had details still on file which made it quick and easy to bring them on board. They always kept us informed and were respectful of Covid safety measures when in our home. Jack was the member of the team who secured the sale and was very active in working with the new owners to address their questions. We also managed to get this through before the end of the stamp duty holiday which was a bonus.PositiveProfessionalism
5/5
KFH, and especially Tyrone, did an outstanding job selling our house. After several frustrating experiences with other estate agents, Tyrone stepped in and expertly secured a buyer, managing the entire process seamlessly from start to finish. His professionalism and dedication made all the difference. Highly recommend!
5/5
George has been great - KFH have supported us over 3 years of renting and have always been very pleasant to work with.
5/5
Deen was really helpful throughout the process, kept things moving and kept me updated
5/5
I would highly reccomend KFH's services to anyone thinking about selling their property in the Upper/South Norwood area. Everyone we dealt with were very professional and responsive, providing regular updates and feedback throughout the sales process and chasing both sides when chasers were needed! Sian and Amy were both absolutely brilliant and are a credit to the industry, i genuinely think we wouldn't have got anywhere near the price we obtained if we went with another agency.PositiveResponsiveness, Quality, Professionalism
5/5
Excellent agency, I received great service and found the best that the market has to offer. I highly recommend it. ππΌ β¦
Thank you so much for your recommendationΒ ! Have a great day!
5/5
Great professional service offered by Dylan! Helped with every stage of the rental! Thanks so much π β¦
Hi Emma, we're so pleased to have been of assistance and to hear such positive feedback! Thank you very much and have a great day!
5/5
We have been working with Sam Allen Harvey in the CP branch of KFH and he has been helping us with everything we need to move in to our next property. I cannot speak higher of Sam, he has been helpful, responsive and kept us updated with everything we need as the process has gone on. We are really excited to move in to our new property and Sam has really made it a smooth journey throughout. Thanks Sam and KFH.PositiveResponsiveness, Professionalism
5/5
At every stage of the house buying process, Jack was on hand to answer all our questions and help make the process as stress-free and smooth as possible. He was so accomodating and quick to respond to our queries. From the moment we viewed the property, he kept us and the sellers in the loop as well as the solicitors, and his positivity, candour and friendliness really set the tone for the whole 2 months to when we got the keys. We would highly recommend KFH Crystal Palace, and in particular Jack, to anyone thinking of buying a house in the area, especially if you're first time buyers!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Amy Hastings was an absolute pleasure to work with. We initially werenβt sure what we were looking for but Amy was unbelievably helpful in helping us narrow down our options. We viewed properties with around 10 different estate agents but working with Amy at KFH was by far and away the most positive experience we had. She was very accommodating, flexible and the perfect combination of being positive and giving us things to think about without being pushy. The property we have now bought was marketed by another estate agents. Itβs a project that we hope to sell on in the next couple of years and I can say with certainty that when the time comes to market it, weβll be using KFH and ideally Amy.PositiveResponsiveness, Quality, Professionalism
5/5
We've been dealing with several dozen agents in the past few months and I can confidently say that Tanyel was the best agent we've ever come across. She was kind, professional, answers all my questions promptly, and we strongly believe she had our best interest at heart. Definitely the most down to earth agent we've spoken to and just a very comfortable person to speak to. I would recommend Tanyel to anyone.
5/5
Amy was fantastic throughout the entire process. As a first time buyer she was very patient and understanding, friendly and nothing was too much to ask for. Super responsive despite her very busy days and towards the end when we dealt with difficult seller solicitor, she stepped in and pushed things along. I have to say, Iβve heard horror stories about estate agents but Amy is nothing like that. A credit to her profession (maybe others should take note)! I can honestly say without her help, I wouldnβt have bought my house !
5/5
Tiffany Akoto Marla was extremely helpful through the whole process. She listened to all of our requirements, she was responsive, she had the answers to all of our questions and she was so welcoming. When we were viewing, it felt like we we were just catching up with a friend, which was so refreshing. Tiffany went above and beyond at every step of the way to get us moved into our new apartment. This wouldn't have been possible without Tiffany's support. Thank you so much (I would give 6 stars if I could). π
5/5
My experience so far has been really positive with KFH team. Property searches can be really stressful and from the start I found that Shareen at KFH really was excellent at finding the properties that really suited what I was looking for. Thanks so much Shareen for all your help and professionalism as well as the rest of the KFH such as Paul and Tiago who are also currently helping me find a property. My experience with other agents has not been very good and there are many who ignore you or send irrelevant properties so I've very thankful for all the help you are giving me. Its much appreciated.
5/5
Tiffany supported me and my three housemates in securing our new home - facilitating two viewings so we could all see the property and always quickly responding to any queries we had and making sure that we are able to collect keys at our convenience. Faultless service - Tiffany is an absolute credit to KFH and I wouldnβt hesitate to recommend to friends and family.
5/5
Thanks so much to Tyrone & team who helped us buy our first flat! We're delighted at the end of what was a long and tricky process, through no fault of KFH. We'll definitely be in touch again when the day comes to move on... hopefully not for a good number of years!
5/5
I had an amazing experience with KFH, Nick was amazing he showed me around multiple properties and was very helpful from the moment he picked up the phone. We are now moved into our new home and couldnβt be more happier. I would highly recommend KFH and would definitely use them in the future.
5/5
Stephanie was very helpful and professional she made the process very easy and understanding for me . I would recommend Stephanie to anyone who needs assistance. Thank very Stephanie
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Kinleigh Folkard and Hayward's London office has 882 reviews across 1 platform: 882 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Kinleigh Folkard and Hayward is rated 4.8 out of 5 across all 882 reviews, and 4.8 out of 5 on Google from 882 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Kinleigh Folkard and Hayward, London won Trusted Agent.
Kinleigh Folkard and Hayward, 15-17 Westow Hill, London SE19 1TQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.