5/5
GoogleSam Buckwald was incredibly helpful from start to finish with the new property my boyfriend and I rented. Very communicative and answered any questions we had about the process. Would 100% recommend!
Trusted Agent profile
Kinleigh Folkard and Hayward reviews
★★★★★
553 reviews across 1 platform
199a West End Lane, London NW6 2LJ
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Kinleigh Folkard and Hayward's London office at 199a West End Lane is rated 4.7 out of 5 across 553 reviews on 1 platform, including 553 Google reviews rated 4.7. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
Google5 star service from our letting agent Sam Buckwald at KFH. Friendly, professional, very communicative and a pleasure to deal with. But above all he got the job done and helped us secure our dream property, with a fair due process (ie. not inviting 50+ people for viewings to encourage outrageous bids) and at a reasonable cost given the market circumstances. We’ve since moved in and are very happy with the handover and the property is immaculate. I would 100% recommend working with them to find a home. The wider KFH team that aided us in the process were warm, welcoming and helpful. Overall an excellent experience. Thanks again!
5/5
GoogleKFH were the most professional agent that I encountered during my property search. I dealt with Dillen Ven who was extremely helpful and kept me fully informed throughout the buying process. Communication was always open and honest, without any of the manoeuvring or clichéd jargon that I experienced with other agents. I was very impressed with KFH and highly recommended them.
5/5
GoogleI dealt with Rebecca from KFH when trying to find a flat to rent. She is an excellent agent who listened to my needs and showed me exactly what I was asking for! She went above and beyond to help me in my search for the perfect flat! I recommend KFH to anyone looking to rent a property
3/5
GoogleUsed to be good. Now their staff either doesn't have the proper training or they have got lazy! For lettings, their agents need to take a more hands-on approach to managing the property instead of just passing it onto the landlord to sort out - otherwise what is their fee for (the landlords might as well manage the property on their own and the estate agents charge their extortionate fees as and when needed)!! Having been with this estate agent for years, their deterioration in service is evident over time. I would urge them to correct this.
5/5
GoogleMy experience KFH was very pleasant and stress free, Sam Buckwald went above and beyond to help me understand the whole process n made my move very efficient and easy. Would deffo recommend
5/5
GoogleMy experience KFH was very pleasant and stress free, Sam Buckwald went above and beyond to help me understand the whole process n made my move very efficient and easy. Would deffo recommend
5/5
GoogleCouldn’t recommend Sam Buckwald enough. His service was top tier and I will definitely be using his services again!
5/5
GoogleHad a really smooth experience in renting a new place - Nye was very helpful and quick to respond.
5/5
GoogleReally Happy with the help from this agency. Big thanks to Nye who helped us find our ideal flat and we’re really pleased with the outcome. Would really recommend to go if you’re after a new property.
5/5
GoogleFantastic service from Joe Newson and the team at KFH. The responses, including at weekends, were quick and detailed. The team were always personable and professional and the whole experience was a pleasure from start to finish. Highly recommended. Thanks for helping us find and secure our dream home!PositiveResponsiveness, Professionalism
5/5
GoogleZoe was very helpful, taking time to understand what kind of home I was looking for - my viewings with Zoe were always easy and useful. she's very nice and good at her job - thanks Zoe.
5/5
GoogleA huge thank you to Ocean for being kind ,professional, honest and patient. She found me a flat, quick to put in the offer to secure the flat and to rent it. THANKS again Ocean for your support and kindness. You are the best.
5/5
GoogleKelly is wonderful and provides such professional service! She is very responsive and answered all of our questions in a clear, timely manner. She was able to find us exactly what we we’re looking immediately after giving her our criteria. Thank you Kelly for making the process smooth and easy :)
5/5
GoogleElliott was extremely efficient in dealing with our rental and was always at the end of the email and phone and organised everything meticulously making sure we had everything that was needed in place prior to tenants moving in. I would highly recommend KFH and, particularly, Elliott.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAlex, David and Jamie were all incredibly helpful throughout the sales process and helped us move to completion in a really short space of time. The team are responsive, professional and a pleasure to work with - and we would have no hesitation working with them againPositiveResponsiveness, Quality
5/5
GoogleWould like to say a very big Thank you to Rebecca for your help in dealing with us in getting a place we could call a home with the upmost professional manner and dedication in pursuing the deal for us which we could agree on. Thank you Marco and CorriPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSam was really helpful at helping us secure our flat and responded to all queries super fast ! Great experience
5/5
GoogleSam was incredible at supporting us through the change of tenancy process. Would recommend him and the agency to others!
5/5
GoogleFabulous team - they know how to make you feel valued. A special thanks to Oceane who is friendly and very helpful and to Abida who is responsive, efficient and has a great sense of humour. I would highly recommend KFH and this branch in particular.
5/5
GoogleJames and his team worked tirelessly to find me the right tenant. Overall an extremely positive experience starting from an accurate valuation to securing my a good corporate tenant and an easy to use online signing tool so i could sign everything by the pool. Will definitely be using again and recommending to friends.
5/5
GoogleAndre was extremely helpful in our real estate search, professional, timely responses, and made all the arrangements so that our selection process was seamless. Highly recommend him for all of your real estate needs.
5/5
GoogleSam Buckland recently assisted us to secure our tenancy agreement. At a really bad time in the market we were really at a low point in our search for a flat. I cannot champion working with Sam enough. His professionalism, constant communication and genuine nature made us feel completely at ease throughout the whole process. From looking for a flat within our requirements, to putting in an offer and negotiating our tenancy agreement. He was on our team. Highly recommend working with Sam and the KFH team.
5/5
GoogleWe had a great experience working with KFH when looking for our new flat, we worked with Kelly Duffy who was very friendly, responsive, and helpful. Whenever we had issues/questions about the new flat, it was promptly sorted with the landlady and communicated back to us.PositiveResponsiveness, Professionalism
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Questions about Kinleigh Folkard and Hayward
How many reviews does Kinleigh Folkard and Hayward have?
Kinleigh Folkard and Hayward's London office has 553 reviews across 1 platform: 553 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Kinleigh Folkard and Hayward's rating?
Kinleigh Folkard and Hayward is rated 4.7 out of 5 across all 553 reviews, and 4.7 out of 5 on Google from 553 reviews, checked 9 October 2026.
Where is Kinleigh Folkard and Hayward's London office?
Kinleigh Folkard and Hayward, 199a West End Lane, London NW6 2LJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.