Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery happy with our continued…
Very happy with our continued experience with Keatons and especially with Justine Reynolds and Paul Rooke who have helped very much during a sudden end to a long tenancy. They helped us find a new property very quickly and it was a smooth process. Many thanks both!
Alex · 4 June 2023
Agent replied · 13 June 2024
Thank you for your kind review Alex.
★★★★★ 5/5
TrustpilotBest team
MARK, MICHAEL AND OJ you have been and continue to go above and beyond in terms of helping me to sell my flat. I could not ask for a nicer and more supportive team. Wouldn't look anywhere else for renting or selling your property.
Charlotte · 22 August 2023
Agent replied · 13 June 2024
Thank you for your kind review Charlotte.
★★★★★ 5/5
TrustpilotTop service from Natalie
Natalie Craddock at Keatons has been amazing throughout our tenancy!She has been helping us with all the small issues we have encountered and has proactively chased tradesmen and followed up with us to make sure we had a great experience. We highly recommend her, keatons is lucky to have her!
Pauline · 23 February 2023
Agent replied · 15 June 2024
That's fantastic to hear, thank you for your kind review Pauline.
★★★★★ 5/5
TrustpilotThe staff are very helpful.
The staff are very helpful and efficient. Got tips from Ross on how to improve the flat, something no previous estate agents have ever done.Staff are very proficient at resolving maintenance issues.
Mr · 14 May 2024
Agent replied · 13 June 2024
Thank you Mr Ahmed, that's great to hear.
★★★★★ 5/5
Trustpilotworked with Keatons for many years
We have worked with the team at Keatons for many years selling buying and renting our flat. Everyone has been great and we highly recommend Keatons. Luke and Elza stand out. Danielle and Billy definitely deserve a mention as well.
Michael · 27 November 2023
Agent replied · 13 June 2024
Thank you for your kind review Michael.
★★★★★ 5/5
TrustpilotThanks Jay!
I had the pleasure of working with Jay Smith on my current rental flat through Keatons. Jay exhibited a strong sense of responsibility and integrity. His proactive approach to problem-solving was particularly impressive. I look forward to continuing our successful partnership.
Ding · 2 November 2023
Agent replied · 13 June 2024
That's fantastic to hear, thank you Ding.
★★★★★ 5/5
TrustpilotKeatons have been managing the rental…
Keatons have been managing the rental agreements, tenants and my property for over 15 years. I can honestly say that in all that time, I have been extremely satisfied with the service I've received. I entrusted the management to Hannah, Abhijit and all the team and they continue to confirm that I made the right decision all those years ago. Thank you all the team at Keatons.
Maria · 11 May 2020
Agent replied · 13 June 2024
That's fantastic to hear, thank you Maria.
★★★★★ 5/5
TrustpilotExcellent honest service
I dealt mainly with Richard at keatons. He was always friendly, honest, genuine and upfront. All I could ask for in an estate agent. He helped keep things civil and amicable between seller and buyer when problems cropped up and made the sale easy when it could have become complicated. Thanks a million Richard!
SS · 21 September 2022
Agent replied · 13 June 2024
That's great to hear, thank you for your review.
★★★★★ 5/5
TrustpilotExcellent Estate Agent
We were supported by Rose Nwosu whilst searching for a rental property - she was massively helpful and always available for any questions. We would highly recommend viewing a property with Rose to anybody in the future!
Daniel · 29 January 2024
Agent replied · 13 June 2024
Thank you for your kind review Daniel.
★★★★★ 5/5
TrustpilotThank you
Keatons have been very helpful in our search for a flat to rent. Siane in particular has been a pleasure to deal with and is always quick to address any enquires. Thanks
Liam · 9 May 2024
Agent replied · 13 June 2024
That's fantastic to hear, thank you Liam.
★★★★★ 5/5
TrustpilotOscar Pace (Bow office) was really…
Oscar Pace (Bow office) was really helpful in helping us navigate the chaos that is the rental housing market. He was on the ball in sharing properties that met our specs as they come on the market! Thank you for the excellent service!
Seani · 8 September 2023
Agent replied · 13 June 2024
That's great to hear, thank you Seani.
★★★★★ 5/5
TrustpilotSmooth experience with tenant switch
Natalie Craddock helped us with all administrative aspects of our old tenants moving out through our new tenants moving in. She was always patient and helpful in answering our questions and making sure we knew what was happening.
Andrew · 4 January 2024
Agent replied · 13 June 2024
That's great to hear, thank you Andrew.
★★★★★ 5/5
TrustpilotGreat service
Great service, efficient and easy to communicate with. Hats off in particular to Natalie Craddock our tenancy coordinator for making sure the the process has been smooth and easy. Thank you.
Navjot · 21 May 2024
Agent replied · 13 June 2024
Thank you Navjot, that's great to hear.
★★★★★ 5/5
TrustpilotOscar pace was very helpful
Oscar pace helped us find an apartment to rent and he was very easy to work with. Additionally, he wasn't pushy and didn't use any aggressive sales tactics which was a huge sigh of relief
Charu · 29 February 2024
Agent replied · 13 June 2024
That's great to hear, thank you Charu.
★★★★★ 5/5
TrustpilotI recently worked with Keatons to find…
I recently worked with Keatons to find a new rental property, and I was thoroughly impressed with their professionalism and expertise. Siane and Natalie took the time to understand my needs and preferences, and they were always available to answer any questions I had throughout the process.
Bobby · 3 May 2023
Agent replied · 13 June 2024
Thank you Bobby, that's fantastic to hear.
★★★★★ 5/5
TrustpilotGreat Help
I recently reached out to Keatons regarding assistance in a household matter and Jay Smith provided terrific help. He was incredibly punctual with his responses and gave me excellent service whilst we sorted out the issue. Thanks again!
Phoenix · 24 December 2023
Agent replied · 13 June 2024
Thank you Phoenix, that's great to hear.
★★★★★ 5/5
TrustpilotExcellent five-star service from…
Excellent five-star service from friendly and helpful team of Luke, Billy and Charlotte at Keatons Bow. Honest and with great follow-up. Would recommend!
Samuel · 30 September 2024
Agent replied · 30 December 2024
That's great to hear, thank you Samuel.
★★★★★ 5/5
TrustpilotFaultless from start to finish!
Everything from first viewing to signing the agreement was faultless. Quick, clear communication all the way through, and felt like Keatons were with us in our mission to get the flat! Making finding a place much more enjoyable that it has been in the past!
William · 25 June 2023
Agent replied · 13 June 2024
Thank you William, that's fantastic to hear.
★★★★★ 5/5
GoogleWorking with Keatons was an extremely pleasant experience. The staff answered all of my questions and concerns. Everything was incredibly organized and punctual.
Xavier · 17 June 2017
Agent replied · 15 June 2024
This is great to hear, thank you Xavier!
★★★★★ 5/5
TrustpilotA massive thank you to Justine at Keatons
Justine from Keatons has been extremely helpful and informative throughout the viewing, application and referencing process. She is friendly and approachable and we felt comfortable asking all of the questions we needed to. Thank you, Justine!
Kyron · 2 February 2024
Agent replied · 13 June 2024
That's great to hear, thank you for your review Kyron.
★★★★★ 5/5
TrustpilotCharlotte and Natalie are great to work…
Charlotte and Natalie are great to work with, they do a fantastic job! 5 stars all the way!
Jonathan · 11 December 2024
Agent replied · 30 December 2024
Thank you Jonathan.
★★★★★ 5/5
TrustpilotExcellent service from Jay Smith and…
Excellent service from Jay Smith and the Keatons team helping me with some tricky situations with tenants and other leaseholders with calm, organised and professional support, finding a way to solve problems and get things done. Thoroughly recommend.
Customer · 12 December 2023
Agent replied · 13 June 2024
That's fantastic to hear, thank you for your review.
★★★★★ 5/5
TrustpilotKeatons
We had a great experience renting through Keatons. Natalie Craddock in particular was a great help with sorting any issues or answering any questions we had.
Shannen · 31 July 2024
Agent replied · 23 August 2024
Thank you Shannen, that's great to hear.
★★★★★ 5/5
TrustpilotSatisfied as a buyer
As a first time buyer of a property listed by Keatons, I was impressed with their overall professionalism and speed of response. Property transactions can be a bit messy as I have come to understand and I was happy with their work and the representatives I mostly dealt with in Tarik and Chloe.
Rory · 27 August 2022
Agent replied · 13 June 2024
Thank you Rory, that's great to hear.
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