Trusted Agent profile · London
★★★★★
1,581 reviews across 3 platforms
336, Mare Street, London, E8 1HA
Part of Keatons, see every office.
Keatons's office in London, at 336, is rated 4.8 out of 5 across 1,581 reviews on three platforms, including 137 Google reviews rated 4.5.
137
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,422
Reviews on Trustpilot
Business-wide
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat viewing
I had a viewing with Billy on the weekend, I have to say it was a great experience as he was very informative and helpful compared to other viewings I have had and felt rushed out with other agents.
Thank you Jacob, that's great to hear.
5/5
TrustpilotGreat so far!
So far, Keatons have been great in helping us find a place.Oscar Pace, our agent, was very easy to contact, helped us negotiate with the landlord and passed on some useful suggestions. Would recommend him, he went out of his way to help, including answering our messages on the weekend.
That's fantastic to hear, thank you Alex.
5/5
TrustpilotKeatons great agency for rentals in London
Danielle letting co-ordinator @ Keatons very helpful as was the whole team. Can give 5* to Keatons for rentals. It was our first time putting our flat on rental market and they gave good advice and helped us abide by the myriad of rules to become landlords.
Thank you Penny, that's fantastic to hear.
5/5
TrustpilotJay at the Keatons Bow branch is…
Jay at the Keatons Bow branch is brilliant, sorts out all of our queries and issues as quickly as possible once reported, as is extremely communicative, helpful and friendly in doing so. Makes you feel a lot more assured as a tenant when having this support from your letting agents.
That's fantastic to hear, thank you Anon.
5/5
TrustpilotThanks Keatons - (Billy)
I booked a viewing for an apartment with Keatons. Billy showed us many good options as per our criteria and requirements. He helped us with a very smooth process, booking our apartment. Really helpful, cooperating and friendly guide. Definitely recommend going with them.
Thank you for your kind review Pooja, that's great to hear.
1/5
TrustpilotAvoid them
This guy Oscar- sets up an appointment for viewing and cancels on the day of viewing, stating this let is agreed. Whereas, the property is still available.He wouldn’t even bother listening to the tenant requirements.I don’t know Keatons agency as a whole but with my first experience- never coming back to them , never recommending them.
Hi Neha,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
GoogleHaving lived in London for 8 years I've dealt with a number of Estate Agents with a few being absolute nightmares but Keatons have been a dream to deal with, Stevie and the team there have been so accommodating and friendly throughout the whole process, definitely the easiest to work with that I've come across. Can't recommend them enough.
5/5
TrustpilotWe are really happy with the team…
We are really happy with the team especially Ms.justin. She is very helpful and welcoming. Thankyou so much for helping us to find the house.
That's great to hear, thank you Thafeela.
5/5
GoogleMy recent experience with Keatons in finding a flat to rent was absolutely seamless and stress free. Riaz in particular who assisted us during this process was extremely professional, knowledgeable and communicative. I would highly recommend!
That's great to hear, thank you Dean.
5/5
TrustpilotWonderful assistance
I'd like to comment on Natalie Craddock's work because she's really responsive, even over the Christmas period. She provided us with invaluable help, on time, which enabled us to enjoy our holiday peacefully and calmly, without thinking about our future flat.
Thank you for your kind review Tommy.
5/5
TrustpilotGreat rental experience with Matthieu
My partner and I were interested in, and applied for, a property managed by Matthieu. From our initial contact to the inspection to the offer and application process, Matthieu has always been great to deal with. He was honest, informative and open through the whole process. We are really grateful for his help!
That's great to hear, thank you Caitlin.
5/5
TrustpilotMarc Nicklin from Keatons was…
Marc Nicklin from Keatons was outstanding. He was patient with the viewing and allowed us to take our time exploring the property and answered all of our questions without rushing us to make a decision or to have an answer. It really made all the difference.
Thank you Santiago, glad to hear this.
5/5
TrustpilotTitle: A Trustworthy Estate Agent that Exceeds Expectations
Communication is key in any real estate transaction, and Keatons excels in this aspect. They were in keeping me updated on the progress and promptly responded to any queries or concerns I had. Their clear and concise communication style made the entire process smooth and stress-free.
Thank you for your review Raymond, that's great to hear.
5/5
TrustpilotGreat communication
Great communication, professionalism, and effectiveness when helping us find a place. Oscar ensured our needs were acknowledged and sourced a great property for us to rent with our preferences in mind. Danielle also aided in a smooth transition throughout the administration process.
Thank you for your kind review Tan.
5/5
TrustpilotNew Tenant Requirement
I was looking for a new tenant to occupy one of my properties and the Keatons team made this process extremely easy and efficient. Natalie Craddock has provided an excellent service until such time the tenant occupied the property.
Thank you for your kind review Vinesh.
5/5
TrustpilotI was assisted with my flat purchase by…
I was assisted with my flat purchase by Toni in the Keatons Wanstead branch, and her support was fantastic from start to finish. She was happy to answer any of my questions and replied quickly and efficiently. Buying a property is a stressful process so it was comforting to know I had support from Keatons.
Thank you for your kind review David.
5/5
GoogleKeatons was absolutely brilliant with helping me with my move - I didn't know moving house could be so seamless. They were great at responding to emails and phone call and I really felt well looked after (thanks Emmanuel!). I'm not in any rush to move anytime soon but if I did I'd go straight back to Keatons!
5/5
TrustpilotExcellent Service 5*
Keatons were amazing from start to finish, specifically Mille from the Bow Office. She was excellent from Day 1, provided a good viewing and then great service throughout. Would 100% recommend.
Thank you for your kind review Adam.
5/5
TrustpilotExcellent service and very helpful
I had an amazing experience with Marta and Keatons. Very helpful and would highly recommend. Highly professional and organised. 5 starts to them.
That's great to hear, thank you Con.
5/5
TrustpilotOscar was helpful
Oscar was helpful, quick to reply and professional.
Thank you for your review Tim, that's great to hear.
5/5
TrustpilotOscar from Keatons
Although we didn't secure a flat with Keatons in the end, I wanted to express my appreciation for Oscar's professionalism and kindness in helping us. He was a pleasure to work with and I would recommend him for his excellent customer service.
That's great to hear, thank you Ariel.
5/5
GoogleI recently submitted a 'change of sharer' application to Keatons, with 6 months left on my contract within a shared house. I have to say that I was very impressed with how quickly they managed to put this through for me and how smoothly the whole process was. Stevie was extremely responsive and helpful. Very much appreciated!
5/5
TrustpilotAfter having problems in the past when…
After having problems in the past when moving into a new home dealing with Keatons was the best experience I could ask for. Particularly from Lauren Wood, she helped my housemates and I so much. And communication was brilliant from the start, with an interest in the property right to the end of the process!
Thank you Tom, that's fantastic to hear.
5/5
TrustpilotNatalie and Riaz!!
Natalie and Riaz have been a pleasure to work with.Fantastic results in getting our properties let quickly whilst achieving top rents, I would thoroughly recommend Keatons to anyone thinking about letting their property. Very professional yet personal service.
That's fantastic to hear, thank you Percy.
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