Trusted Agent profile · London
★★★★★
1,581 reviews across 3 platforms
336, Mare Street, London, E8 1HA
Part of Keatons, see every office.
Keatons's office in London, at 336, is rated 4.8 out of 5 across 1,581 reviews on three platforms, including 137 Google reviews rated 4.5.
137
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,422
Reviews on Trustpilot
Business-wide
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotEight years of good service
Keatons has been managing my flat for eight years and they've done a great job. In an industry fraught with low standards, the Keatons team stands out for their consistent professionalism and efficiency. I've been working with Gurpreet and Elza and they both provide great service. Keep up the good work!
Thank you Martin, that's fantastic to hear.
5/5
TrustpilotWe had a great experience working with Oscar
We had a great experience working with Oscar during our house search in Bow. He was able to assist during the process, providing with useful advise on every step. He was also very flexible when it comes to communication, allowing us to stay on top of our opportunities during our busy daily works.
That's fantastic to hear, thank you Ernesto.
5/5
TrustpilotPaul Rooke
Over the years I have come to implicitly trust Paul for his professionalism and reliability. The problems both Linda and myself have experienced with our managed properties were immediately acted upon and without exception resolved. He also has the time to talk to his customers in a friendly, knowledgeable and helpful manner. This makes us feel important and valued. Something I hope Keatons will promote and encourage. Paul goes that extra mile.
Thank you for your review Thomas, that's great to hear.
5/5
TrustpilotAmazing service by Keatons
Delighted to have Keatons helping us with our flat purchase. Both Marc and Billy have been extremely helpful the experience and expertise have made the process hugely easier and smoother than I could have imagine. A delight to work with them
Thank you for your kind review Gareth.
5/5
TrustpilotI like them.
Was shown around by Justine. She was kind in her dealings with me and seemed genuinely interested in getting me what I liked for the best deal. The whole process looks really easy. Will definitely recommend.
Thank you Daniel, that's great to hear.
5/5
TrustpilotHelpful and Available
Keatons has so far been great from help finding our property through to finalising the details of our move in. I trust they will continue to be helpful and communicative as we move in and begin living in the property, and therefore would recommend Keatons highly. Natalie Craddock, Tenancy Coordinator, was brilliant!
That's fantastic to hear, thank you William.
5/5
TrustpilotFantastic service
Natalie and Charlotte were great! Excellent service, would use Keatons again.
That's great to hear, thank you Eva.
5/5
TrustpilotExcellent Service
Excellent Service, particulary Justine Reynolds she was extremely informative personable, responsive and created a smooth process. Extremely refreshing to see a genuine good hearted agent.
Thank you Charlie, that's great to hear.
5/5
TrustpilotKeatons Lak Singh
Keatons, thank you for finally helping me get on the property ladder! I couldn’t have done it without all the support, guidance and patience from Lak Singh. He was truly on hand to answer all my questions, explaining the process step by step and keeping me in the loop with all the developments of my purchase. An absolute star!
Thank you Pavs, that's great to hear.
5/5
TrustpilotOJ was great!
We had a difficult flat to sell and Keatons, especially OJ was so patient with it all. He stayed the course after several potential buyers pulled out and saw it through to the bitter end. He certainly worked hard for one!!Thanks OJ, you're a star!!
Thank you for your kind review Layla.
5/5
TrustpilotGreat experience with Mark Peavot from Keatons!
First time renting with Keatons and it has been a great experience so far. Mark Peavot from the Kentish Town office has been very helpful and communicated each step with me. Recommend to rent with Keatons!
Thank you for your kind review Inge.
5/5
TrustpilotGosia szymczyk
Gosia szymczyk . Was very professional and helpful since the beginning . She made our search of house fast and effective . Great agent
That's great to hear, thank you for your review.
1/5
GooglePlacing marketing leaflets through letterboxes marked 'no marketing leaflets'
5/5
TrustpilotKeatons are the most responsive estate…
Keatons are the most responsive estate agents in London I have come across so far, and Natalie Craddock is particularly helpful to deal with. The communication is always smooth and if anything needs fixing they arrange for that to happen. Would absolutely recommend using them.
1/5
TrustpilotPLEASE DO NOT TRUST THIS AGENCY
If there would be chance to give -5 star rating I definitely would. I had the unfortunate experience of dealing with the property estate agency Keatons, and I must say it has been nothing short of a nightmare. My interaction with them began in late June when I inquired about renting a room in a 2-bedroom flat. From that point on, it has been a series of disappointments and frustrations.One of the main issues was the complete lack of care from Natalie, the person handling my case. Despite clearly communicating that I needed the tenancy contract by August 15th, she seemed utterly indifferent. Not only did she not take my deadline seriously, but she also went on holiday twice, leaving my case forgotten and me in a state of constant anxiety, unsure about where I would be sleeping.Communication was a farce throughout this ordeal. Natalie never replied to emails, and if she did answer the phone, it was to offer empty promises about the contract arriving soon. This same excuse had been regurgitated for two months, leading me to question whether they had any intention of fulfilling their responsibilities. I diligently provided all required documents on time, but they seemed more interested in making excuses rather than progressing with the process.Another convenient excuse they conjured was that the landlord was unresponsive to phone calls and emails. This supposedly went on for two weeks, compounding my frustration. In a last-ditch effort to get some answers, I visited the agency in person last week, hoping to speak with Natalie. Instead, she evaded me, claiming to be in a meeting, and passed me off to another estate agent who provided the same rehearsed excuses about the uncooperative landlord.It is utterly embarrassing that Keatons has been unable to provide me with a contract from late June to the present day, August 14th. I cannot stress enough the level of incompetence and carelessness exhibited by Natalie and the entire team. If you're considering Keatons for your property needs, I implore you not to let Natalie handle your case. In fact, I would strongly advise against engaging with this agency altogether. They have proven themselves to be an inept and uncaring bunch who have caused me immense stress and frustration.
5/5
TrustpilotBilly Cooper has been a massive help
Billy has helped us purchase our first property. He gave us a thorough viewing of the property and kept us informed throughout the process. Being a first time buyer the process is daunting but Billy ensured things went smoothly and that we stood the best chance to get the property we loved.
That's great to hear, thank you Glen.
5/5
TrustpilotProfessional, efficient service.
I have been using Keatons, Mile End Rd, for many years to find tenants for my property. It is reassuring to know they always manage the process in a professional & friendly way - the reason I keep going back!Most recently, Elza did not disappoint with the efficient & helpful service she provided.
That's fantastic to hear, thank you for your review.
5/5
TrustpilotGreat experience!
We had a fantastic experience with our lettings consultant, Marta! She was not only incredibly friendly but also impressively prompt and efficient with communication. It was always easy to get hold of her, and she was more than happy to answer all our questions. Highly recommend.
Thank you Daniella, that's great to hear.
5/5
TrustpilotGreat experience with Keatons
Our whole experience with Keatons has been great. Luke in particular has been amazing in guiding us through renting process - he’s speedy with responses and can tell he really cares about tenants
Thank you for your kind review Danielle.
5/5
TrustpilotOscar (mile end branch) was super…
Oscar (mile end branch) was super helpful and helped us get a great flat. Would thoroughly recommend going to Keatons if you're looking for a flat.
Thank you Scott, that's great to hear.
5/5
TrustpilotGood service
OJ in Deptford was on it and very helpful. Top bloke.
Thank you Aaron, that's great to hear.
5/5
TrustpilotGreat work
Great work! I have been very impressed with Elliot at Keatons. He is always quick to reply, helpful and knowledgable. While we haven’t found a property through him we wish we had. Despite this he is still happy to help and his knowledge has been invaluable.
Thank you Andy, that's fantastic to hear.
1/5
TrustpilotKeaton's have let an uninhabitable flat
Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for things to be fixed before we moved in, however this would have been impossible as to date we have not received the inventory to see if the property had any issues that needed addressing.
5/5
TrustpilotI recently asked Keatons to rent my…
I recently asked Keatons to rent my flat. They undercut the competition and found me significantly more rent than others were offering. So far the service has been good, clear and fairly quick. They are also email competent which may north London estate agents, in my experience, are. Very polite and easy to deal with.
Thank you for your kind review David, that's great to hear.
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