Trusted Agent profile · London
★★★★★
1,586 reviews across 3 platforms
336, Mare Street, London, E8 1HA
Part of Keatons, see every office.
Keatons's office in London, at 336, is rated 4.8 out of 5 across 1,586 reviews on three platforms, including 142 Google reviews rated 4.5.
142
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,422
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with Charlotte Hill
Had a really good experience with Charlotte, different to most of the estate agents, she’s very responsive to all the questions no matter it’s during the viewing, before or after moving in.
Thank you for your kind review Zhenshen.
5/5
TrustpilotVery smooth and easy experience
Very smooth experience. In particular Natalie and Luke were very helpful.
That's great, thank you Ben.
5/5
TrustpilotEverithing was amazing
Everithing was clear, honest, fast and positive end
Thank you Juan, that's great to hear.
5/5
TrustpilotThank you keatons
Really appreciate the support Luke and Natalie have given me and my new housemates in finding a place together. Nowhere other than Keatons has given us this kinda support even after making a deal done
That's fantastic to hear, thank you for your review.
5/5
TrustpilotJustine Reynolds is very responsive, efficient and an absolute pleasure to work with
Justine Reynolds helped my girlfriend and I find an absolutely beautiful property. She is very responsive, efficient, professional and an absolute pleasure to work with. She is very experienced and immediately understood very well what property my girlfriend and I were looking for.
Thank you for your kind review.
5/5
TrustpilotThanks Matthieu
Matthieu was super helpful, easily joinable and very effective. Great to work with him
That's great to hear Alexandre.
5/5
TrustpilotHassle free letting experience
I've been a landlord with Keatons (formally Royal Docks) for over 6 years now , Dave, Stephen and wider team have always provided a top quality management service for letting along with advice on the state of the market. After a recent refurbishment project was completed Keatons quickly photo'd and advertised the property and had secured new tenants within a few days at an improved rate.
Thank you for your review Mark, glad to hear the team could help you.
5/5
TrustpilotThanks Matthieu
Matthieu was very helpful in securing my tenancy and very easy to work with
Thank you Ryan, glad Matthieu was able to assist you.
5/5
TrustpilotLong term full property management customer
Keatons has been providing full property management services for my London flat for nearly 10 years now. I've been happy with their marketing and services throughout; to date, my flat has always been tenanted and well looked after. Most recently, Abhijit Guptu from the Renewals department and Bonny Field (Tenancy Coordinator) helped me renew the lease with my current tenants. They were both a pleasure to deal with and the process was quick and smooth.
Thank you for your review Stacey, that's great to hear!
5/5
TrustpilotProfessional letting team
Excellent service provided by Keaton’s Mile End /Bow branch lettings team namely Oscar, Elsa and Pauline . Secured a new professional tenant within 2 weeks of instruction. All references /deposits undertaken within a week . They are very efficient and easy to do business with .
That's fantastic to hear, thank you Sue.
5/5
TrustpilotGreat service
Justin our agent experience and deep understanding of the market were invaluable. She provided exceptional service, was always punctual, and was incredibly responsive to our queries. She turned what could have been a stressful process into an enjoyable experience.she was professional, helpful, and quick to respond.She was very polite with our text messages Justin
Thank you for your kind review Preethi.
5/5
TrustpilotGreat agency
Great agency. Managed to find a flat very quickly with the help of Natalie Craddok and Matthieu Grimaldi. They are both great and the whole process has been smooth. They reply very quickly to our emails and have managed to accommodate us in the requests we’ve had prior to the start of the tenancy.100% recommended.
That's fantastic to hear, thank you Pedro.
5/5
TrustpilotNatalie and Daniel were very helpful…
Natalie and Daniel were very helpful throughout the process and made the while process very smooth.
Thank you for your kind review Vlpin.
5/5
TrustpilotFrom a landlords POV
From a landlords POV - Natalie is always super helpful and responsive.
That's great to hear, thank you Gabriella.
5/5
TrustpilotNice
Marissa Landy was the agent. She was really helpful and replies quick. Thank you! I enjoyed the process.
Thank you Felix, that's great to hear.
5/5
TrustpilotMy experience with Keaton, the Bow office
My experience with Keaton in particular with Oscar from the Bow office was very good. It was my first experience of such communication and I was very comfortable that Oscar returned to me very quickly on my request to view the studio and then reacted very quickly and to the point and gave answers to all my questions. Thank you!
We're glad to hear of your great experience with Oscar, thank you.
5/5
TrustpilotJon/Dean were great
Great prompt and polite service from Jon and Dean from Keatons Bow Office. I was the buyer and they were very efficient and helped to smooth over the process, which took a couple of months in my case from offer to exchange. I would recommend Keatons (and Jon/Dean) in the future to anyone looking to sell. Great work, thank you!
Thank you for your kind review Victor, that's great to hear.
5/5
TrustpilotGreat Service
Our expectations were exceeded by the personal service we received from Lak Singh-Bow office. He went out of his way to meet our high demands and delivered. His local knowledge of the area was extremely beneficial and was a massive help to our family. It was a pleasure dealing with him. Ami 2023
That's great to hear, thank you Ami.
1/5
TrustpilotVery poor service
Keatons have been very poor throughout my tenancy. They ignored requests or delayed taking action for weeks at a time and then sent my deposit I paid separately to someone else. Would not use them again.
Hi Moray, I'm sorry to hear this but unfortunately this was out of our control, we our bound by TDS processes. Kind regards, Keatons
5/5
TrustpilotAlessandro from Keatons was a great…
Alessandro from Keatons was a great agent helping us find out new rental. His knowledge of the property was extremely tip-top and he was also very transparent in the way he carried out the negotiation with ourselves and the landlord. Highly Recommend!
That's fantastic to hear, thank you Jeet.
5/5
TrustpilotIn my search for a flat recently
In my search for a flat recently, I was amazed by the knowledge and effort put in by Hugo and Shaun. I would definitely recommend, if you want a hassle free experience!
Thank you Will, that's great to hear.
5/5
TrustpilotNew property
We've been working with Keatons to move in to a new property and have found Lauren very helpful in keeping active communication and keeping us updated on the progress of both the moving documents, and things we needed after we've moved in. I'm very impressed with her positive attitude and she's been very eager and willing to work with us.
That's great to hear, thank you Anna.
5/5
TrustpilotGreat Service from Keatons
Great Service from start to finish. Although we dealt with more than one person within Keatons the communication between them was really good. Service from arranging viewings to the actual rental process was seamless and we would recommend Keatons highly.
That's fantastic to hear, thank you for your review.
3/5
TrustpilotPoor service
It took over 3 weeks to process the letting agreement. Keatons did not keep me informed during this process. Whenever I called to ask for updates, they would assign a new agent to my case. I felt like, once I settled with this property, they didn't care about doing their job anymore.
Thank you for your review, we are sorry to hear this. Please feel free to email headoffice@keatons.com with full details and we will look into this for you.
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