5/5
TrustpilotLauren has been amazing with us
Lauren has been amazing with us! The only estate agent I had I would recommend! Thank you Lauren!
Agent replied · 13 June 2024
That's great to hear, thank you Igea.
Trusted Agent profile · London
Keatons London reviews
★★★★★
1,586 reviews across 3 platforms
336, Mare Street, London, E8 1HA
Part of Keatons, see every office.
Keatons's office in London, at 336, is rated 4.8 out of 5 across 1,586 reviews on three platforms, including 142 Google reviews rated 4.5.
142
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,422
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotChloe was very friendly and very…
Chloe was very friendly and very responsive. Helped make our move a smooth and stress free process.Thanks Keatons!
Agent replied · 13 June 2024
Thank you Tasha, that's great to hear.
5/5
TrustpilotThe whole team at Keaton's has been…
The whole team at Keaton's has been exceptionally professional and helpful throughout the whole process. Natalie Craddock in particular has gone above and beyond to help my partner and I with every little detail, and after moving house more than 10 times now, it has been very refreshing to have such a swift and smooth transition into the new place. Thank you!
Agent replied · 13 June 2024
That's great to hear, thank you Oliver.
5/5
TrustpilotGurpreet of Keatons
Gurpreet of Keatons just arranged the repainting of the bathroom ceiling in our flat. His polite and efficient response should be noted. I had to contact him several times about this and every time he dealt with my enquiry professionally and competently. The company he chose did an excellent job.
Agent replied · 13 June 2024
Glad to hear this, thank you for your review Richard.
5/5
TrustpilotNatalie was great!
Natalie was great, and helped provide us with everything we needed to make the move in process smooth!
Agent replied · 13 June 2024
Thank you for your kind review Tim.
5/5
TrustpilotWe got some friendly and professional…
We got some friendly and professional advice from Keatons and although circumstances weren’t right for us to go ahead at the moment we will think of them when the time comes
5/5
TrustpilotOscar was very professional and…
Oscar was very professional and helpful. Would be very happy to deal with him again.
Agent replied · 13 June 2024
Thank you Matt, that's great to hear.
5/5
TrustpilotFlat Letting
This was my first experience of letting my London flat. Keatons offered me a good deal and handled all aspects of the letting, overcoming some issues with the Boiler and installing the new tenants to a tight deadline. Several of Keatons staff at the Mile End office were involved but I would particularly commend Natalie (administrator) and Jay who managed the maintenance issues
Agent replied · 13 June 2024
Thank you for your review Colin, that's great to hear!
5/5
TrustpilotAs always Natalie is very efficient and…
As always Natalie is very efficient and excellent communicator Dr Ramy Makram
Agent replied · 15 June 2024
Thank you for your kind review Ramy.
1/5
TrustpilotVery poor and irresponsible services
Very poor and irresponsible services. My family's health and safety is at risk and Keatons ignore all our complaints. Keatons will treat you just like a 'number or an email away' and take no actions to ensure your satisfaction.
Agent replied · 23 August 2024
Hi Nnegi,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotExceptional service provided by Keatons…
Exceptional service provided by Keatons Bow office. It was a pleasure to work with Lak Singh, very helpful and kept as well informed through the whole process, was always one step ahead.
Agent replied · 30 December 2024
Thank you for your kind review Jay.
5/5
TrustpilotLuke Bull (agent) has been very…
Luke Bull (agent) has been very helpful, professional, responsive, and in particular flexible in addressing complications that arose along the way. One of my best experiences searching for and securing a flat.
Agent replied · 30 December 2024
Thank you for your kind review.
5/5
TrustpilotIt was a big pleasure dealing with…
It was a big pleasure dealing with Keatons and Luke specifically. After hearing all scary stories about searching a flat in London, I feel like Keatons were able to completely change the perception of it. It was nice to deal with Luke, he was supportive, responsive and with a great attitude. Highly recommend!
Agent replied · 13 June 2024
Thank you for your kind review Iryna.
5/5
TrustpilotI have worked with Keatons for 8 years…
I have worked with Keatons for 8 years and am happy to say that their team handling my property this time - Oscar, Hilary and Elsa - were nothing short of greatness. They are highly attentive and articulate.
Agent replied · 28 August 2024
Thank you for your kind review Josh.
5/5
TrustpilotExcellent service
Excellent service. Elza was very helpful & responsive.
Agent replied · 13 June 2024
Thank you Eoin, that's great to hear.
4/5
TrustpilotHand back of Property to Landlord
Steven was very helpful and professional in all our dealing with Keatons, providing back up beyond our agreement.
Agent replied · 13 June 2024
Thank you for your review David.
5/5
TrustpilotBuying a Flat
I bought a flat through Keatons and they were amazing. OJ and Toni who I worked with always answered on time and helped me with anything they could. It was a pleasure working with them.
Agent replied · 30 December 2024
That's great to hear, thank you Nikolay.
5/5
TrustpilotWe dealt with Dean in Bow
We dealt with Dean in Bow. He was friendly and approachable and knew exactly what we were looking for
Agent replied · 15 June 2024
Thank you for your kind review Lynn, that's great to hear.
5/5
TrustpilotQuick and easy
Lauren was really useful throughout the process and Keatons made sure the whole move was quick and easy.
Agent replied · 13 June 2024
Thank you Billy, that's great to hear.
5/5
TrustpilotThank you Justine
Thank you Justine. Very helpful and friendly. Excellent service
Agent replied · 13 June 2024
Thank you for your kind review Phil.
5/5
TrustpilotGreat experience
Justine Reynolds was really helpful during the entire process
Agent replied · 13 June 2024
Glad to hear this Rashi.
5/5
TrustpilotGreat service from Oscar
We were looking for rent and Oscar helped us to find out right property according to our preferences. He was very active throughout the period and reached out to us with list of different properties that can match our requirements. We really appreciate his professionalism.
Agent replied · 13 June 2024
That's great to hear, thank you Deblina.
5/5
TrustpilotGreat experience with Luke from Keatons
Luke from Keatons was leading us from viewing a flat to getting our offer accepted and starting the referencing process. He was very polite, efficient and always very quick to respond to our questions. We never felt any pressure from the agency to make any decisions. Based on our experience so far, in particular with Luke, we can recommend Keatons.
Agent replied · 13 June 2024
Thank you Albert, that's great to hear.
5/5
TrustpilotMarta was very helpful throughout the…
Marta was very helpful throughout the letting process.
Agent replied · 13 June 2024
Thank you for your kind review Corbin.
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