Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJustine at Keatons made the whole…
Justine at Keatons made the whole experience of finding a new property very easy and straightforward. She was very helpful, friendly and informative throughout - thanks again, Justine!
Kiira · 28 April 2024
Agent replied · 13 June 2024
That's great to hear, thank you Kiira.
★★★★★ 5/5
TrustpilotCharlotte was amazing
Charlotte has always been responsive to inquiries and has been extremely helpful in getting us set up in our new flat.
Abyan · 29 August 2024
Agent replied · 30 December 2024
That's great to hear, thank you Abyan.
★★★★★ 5/5
TrustpilotFantastic Experience!!
I had a very smooth experience working with Siane throughout the process of viewing the apartment and getting my documents in order. She was extremely helpful and responsive throughout the entire process. Could not recommend enough!
Emily · 3 November 2023
Agent replied · 13 June 2024
That's fantastic to hear, thank you Emily.
★★★★★ 5/5
Trustpilotvery quick and professional
very quick and professional, danielle smith did a great job on the co ordination
Blaze · 13 December 2024
Agent replied · 30 December 2024
Thank you Blaze, that's great to hear.
★★★★★ 5/5
TrustpilotKeatons have been great
Keatons have been so much better than I expected! Very different to what you might expect and a pleasant surprise. We have been mainly working with Elliot, and we feel that we are in safe hands.
Annabelle · 31 October 2023
Agent replied · 13 June 2024
Thank you Annabelle, that's great to hear.
★★★★★ 5/5
TrustpilotExcellent Agent for a difficult sale process
Some legal complications resulted in about six months delay to our flat purchase. The agent handling the sale, OJ AKSU at Keatons, was highly professional and ensured seamless communication between buyer and seller throughout. He made an otherwise very stressful process manageable. OJ definitely deserves a five star rating.
Michael · 16 September 2022
Agent replied · 13 June 2024
Thank you Michael, glad Oj could help you.
★★★★★ 3/5
TrustpilotBeen with them for a while and mostly…
Been with them for a while and mostly experience has been good but in last year or so, customer service has been pretty poor.If you need anything or more often, if they need something from you, some departments have been quite rude.
Fran · 16 May 2023
Agent replied · 13 June 2024
Hi Fran, I'm sorry to hear the above, please email headoffice@keatons.com with further information and we will be happy to investigate. Kind regards, Head Office
★★★★★ 5/5
TrustpilotWant to thanks Keatons' team for being…
Want to thanks Keatons' team for being so friendly and helpful towards me! Even though i hade quite difficult case, to find an office without a big budget for it, they did their on 100% Definitely I can recommend Keatons!
Spencer · 12 July 2023
Agent replied · 13 June 2024
Thank you for your kind review Spencer.
★★★★★ 5/5
TrustpilotExcellent Service (Oscar)
Really refreshing experience with Keatons. Our agent, Oscar, was excellent throughout, replying to us quickly and keeping us informed throughout the whole process. Could not be happier with the experience so far.
Michael · 23 January 2024
Agent replied · 13 June 2024
That's fantastic to hear, thank you Michael.
★★★★★ 5/5
TrustpilotAmazing service
Steven Gadd), our property manager has been absolutely marvellous. I've always received prompt and top notch service from him. He's a great asset to KeatonsOverall, the entire service provided by Keatons is seamless. They are there to with help the entire process of moving in.
Ambreen · 1 February 2023
Agent replied · 13 June 2024
Thank you for your kind review Ambreen, that's great to hear.
★★★★★ 5/5
GoogleThe KFH agency is simply great. Having such great agents. I would like to thank the agent Veronica Bakos very much for her help in finding housing. All her good recommendations and suggestions and understanding to our requests.
Nataliia · 20 August 2023
Agent replied · 15 June 2024
Hi Nataliia, thank you for your review but I believe you have left it for the wrong company :-)
★★★★★ 5/5
TrustpilotHelpful, responsive and fair
Very clear letting process - fairly allowing prospective tenants a chance to view the flat before giving a clear deadline by which to make an offer. The a smooth, clear process from the point of viewing, through referencing, receiving contract and moving in.
Hugo · 15 March 2023
Agent replied · 13 June 2024
Thank you Hugo, that's great to hear.
★★★★★ 5/5
TrustpilotAlex A the Godsend!!!!
Honestly if it wasn't for Alex I don't know if we would have found our new property. He was so lovely and really found he cared about helping us find a place. He definitely went above and beyond for us which we are so grateful for.
Ruth · 28 November 2022
Agent replied · 13 June 2024
Thank you Ruth, that's great to hear.
★★★★★ 5/5
TrustpilotGreat client service
The staff of Keatons were open and honest in their communication. The kept me informed and did all their possible best to conclude the transaction in a timely manner.
Vincent · 5 March 2024
Agent replied · 13 June 2024
That's great to hear, thank you Vincent.
★★★★★ 5/5
TrustpilotPositive experience
I have been in touch with Oscar Pace, he's been very friendly and approachable and has listened to my needs in recommending suitable properties for me.
Anna · 2 May 2024
Agent replied · 13 June 2024
Thank you fo ryour kind review Anna.
★★★★★ 5/5
TrustpilotIam incredibly pleased with the service…
Iam incredibly pleased with the service i received from danielle smith .demonstrated immense patience. Good communication merci bien . Highly recommended.
France · 31 July 2024
Agent replied · 23 August 2024
That's great to hear, thank you France.
★★★★★ 5/5
TrustpilotHad a really good experience with…
Had a really good experience with Natalie, who helped us get all admin and paperwork sorted with a tight deadline and kept us in the loop the whole time.
Charlotte · 27 February 2024
Agent replied · 13 June 2024
That's great to hear, thank you Charlotte.
★★★★★ 5/5
TrustpilotKeatons are a pleasure
Keatons are diligent, professional and courteous in all their dealings. They have made letting my property an easy and positive experience. Jay Smith, Oliver Cruikshank and all the finance and logistics team have been excellent.A real pleasure to work with
Am · 30 May 2023
Agent replied · 13 June 2024
Thank you for your kind review.
★★★★★ 5/5
TrustpilotWe had a great experience with Justine…
We had a great experience with Justine Reynolds, who professionally guided us through the paperwork and all necessary steps.
Marvin · 29 August 2024
Agent replied · 30 December 2024
That's great to hear, thank you Marvin.
★★★★★ 5/5
TrustpilotThank you Oscar!
Had a great experience renting from Keatons, in particular with Oscar Pace who was extremely professional and went above and beyond to make sure I was fully informed about the unit.
Wassim · 14 January 2024
Agent replied · 13 June 2024
That's great to hear, thank you Wassim.
★★★★★ 5/5
TrustpilotThanks Keaton
I would like to extend my appreciation to Oscar Pace for their invaluable assistance in securing my rental property. Their knowledge of the market and friendly demeanour made the entire process enjoyable.
Tanay · 20 December 2023
Agent replied · 13 June 2024
Thank you for your kind review Tanay.
★★★★★ 5/5
TrustpilotHad a great experience with Gosia
Had a great experience with Gosia. She’s so knowledgeable and professional
Maham · 22 December 2025
★★★★★ 5/5
Trustpilot5 star service!
We have had such a seamless experience with Keatons and are so grateful for all the help, especially from Charlotte! No query has been too much for her and we’ve felt really supported by her throughout the whole process. Could not recommend Keatons Deptford enough!
Laura · 2 December 2022
Agent replied · 13 June 2024
Thank you for your kind review Laura, that's great to hear.
★★★★★ 5/5
TrustpilotGreat Experience
Had a great experience with Oscar helping us source a property - really friendly and accommodating to our needs.
Rachael · 21 August 2024
Agent replied · 23 August 2024
That's great to hear, thank you Rachael.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.