Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Marissa :)
Big thanks to Marissa she is highly professional and polite, with great knowledge of the lettings industry. She has been great at giving advice, managing our expectations and making our overall experience with Keatons very straight forward and positive. In our eyes she will go a long way in the industry, we wish her every success.Kind regardsFrankie & Evan
Frankie · 5 October 2022
Agent replied · 13 June 2024
That's fantastic to hear, thank you for your review Frankie.
★★★★★ 5/5
TrustpilotRental e14
Oliver, Luke and Charlotte were very dedicated and supportive throughout the process of helping us rent out our home. I would recommend their services!
KathC · 10 December 2024
Agent replied · 30 December 2024
Thank you Kath, that's great to hear.
★★★★★ 5/5
TrustpilotSiane has been the most helpful agent…
Siane has been the most helpful agent in securing us our rental property. She was very knowledgeable on the property, and timely in her communication. I would recommend her to anyone.
Elizabeth · 22 August 2024
Agent replied · 23 August 2024
Thank you Elizabeth, that's fantastic to hear.
★★★★★ 5/5
TrustpilotOscar was very helpful in helping me…
Oscar was very helpful in helping me look at houses to rent in E14. He was great at evaluating my requirements. He was honest and upfront with property details and took a genuine interest in my house search. 5/5 would recommend
SHK · 15 February 2024
Agent replied · 13 June 2024
That's great to hear, thank you for your review.
★★★★★ 5/5
TrustpilotOscar Pace was an excellent partner in…
Oscar Pace was an excellent partner in my house hunt.A great listener, he was well prepared, thoughtful with his suggestions, knowledgable about the district and the city, calm in manner, and kind.Would recommend him and the team at Keatons again!
Shelley · 6 March 2024
Agent replied · 13 June 2024
Glad to hear this Shelley, thank you for your review.
★★★★★ 5/5
TrustpilotToni was absolutely amazing
Toni was absolutely amazing. She was so supportive and kept on top of everything for us. She knew we had to be out by a certain date and pushed all sides to make this happen. We appreciate her so much and would give her 10 stars if we could.
Emily · 8 August 2023
Agent replied · 13 June 2024
That's fantastic to hear, thank you Emily.
★★★★★ 5/5
TrustpilotGreat service with Sean @ Keatons Deptford
I have loved working with Sean from Keatons Deptford for my first time purchase venture. Sean went out of his way to make viewings possible, and it was clear he had a good rapport with the seller too, which definitely helped with viewings!
Dominic · 24 May 2025
★★★★★ 5/5
TrustpilotSean was so dedicated and attentive
Sean was so dedicated and attentive, open door appraoch, making sure there is always a stream of information, helping me cover any gap I had in the process. I can't thank you enough for your guidance and support through this.
Tal · 29 February 2024
Agent replied · 13 June 2024
That's great to hear, thank you Tal.
★★★★★ 5/5
TrustpilotMark was fab!
Mark was really helpful in helping us find the perfect flat. He kept updated with the process which can sometimes be nerve racking. It was nice having a friendly person to reach out to if we had any questions!
Deronee · 15 March 2024
Agent replied · 13 June 2024
Thank you for your kind review Deronee.
★★★★★ 5/5
TrustpilotKeatons estate agents (OJAsku) property sale
OJ Asku was extremely helpful and communicative, not to mention patient! throughout the duration of what was a long drawn out conveyance. this is my second property I have sold through Keatons and I can't recommend them high enough excellent
Alistair · 20 February 2024
Agent replied · 13 June 2024
Thank you Alistair, that's great to hear.
★★★★★ 5/5
TrustpilotAmazing experience with Keaton’s and Billy
Billy has been great throughout the process of obtaining a place to rent. He has always been incredibly helpful and super quick in answering all of our questions. Finding a new place to live can often be stressful but Billy has made it incredibly easy.
Dominic · 25 October 2023
Agent replied · 13 June 2024
That's fantastic to hear, thank you Dominic.
★★★★★ 5/5
TrustpilotGreat experience
Luke was excellent throughout the entire process, from initial reach out, the viewing to the offer stage, always quick to respond. Elza was also fantastic at answering any questions and helping us get the contract signed for our new flat.
Alfie · 14 February 2024
Agent replied · 13 June 2024
Thank you Alfie, that's fantastic to hear.
★★★★★ 5/5
TrustpilotHighly recommend Nith
Having rented in London for 14 years, Nith is the best property manager I've experienced. Over the past 3 years Nith has always responded quickly and in a friendly and personable manner. Thanks Nith!
Jo · 21 August 2025
★★★★★ 5/5
TrustpilotExcellent Property Management and Maintenance
Jay and the Property Management team have been fantastic in resolving any maintenance issues we've had. After raising an issue we've have had a response and a contractor sent out to resolve the issue within a few days. Thank you Jay!
Barnaby · 16 January 2024
Agent replied · 13 June 2024
Thank you Barnaby, that's great to hear.
★★★★★ 5/5
GoogleWe’re so grateful to Debby for her incredible support and guidance throughout what was a pretty unusual and complex buying process. She took the time to speak with us, understand our situation, and worked closely with the seller to help …
Laura · 16 November 2025
Agent replied · 25 December 2025
Dear Laura, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotPleasant experience
The whole team at Keatons was very helpful in my property search in London. There are minor delays Initially in getting back to me. But Alessandro was very prompt and helped us in finding lets in London. Cheers to him. Overall a good experience!
Ayush · 7 November 2023
Agent replied · 13 June 2024
Thank you for your kind review Ayush.
★★★★★ 5/5
TrustpilotGreat agency with reliable agents
We had a great experience finding a property with Keatons. Charlotte showed us around a few places and was very honest with the popularity of the flats and how likely we were to get it, which is hard to get out of most estate agents. It very much felt like it wasn’t a money grab and that they did genuinely want to find you a home, and they were very helpful with the move-in process. The professional cleaners missed some areas but they had no issue sending them back to revise them. Thank you Keatons!
Carolina · 9 July 2024
Agent replied · 23 August 2024
Thank you for your kind review Carolina.
★★★★★ 5/5
TrustpilotSean Studd
Sean Studd, Scott Little, and Chloe Cook were all fantastic from valuation to completion. Would highly recommend them to anyone. Special mention to Sean who was always punctual, polite, and very organised.
Civaram · 8 July 2024
Agent replied · 23 August 2024
Thank you Civaram, that's fantastic to hear.
★★★★★ 5/5
TrustpilotExcellent service
As a buyer, Keatons provided an excellent service. They were very swift and communicative. All the staff were patient, very quick to respond and supportive during a stressful time. Chloe Cook was my point of contact, and she did a terrific job of ensuring good relations and dialogue over the course of the transaction.
Will · 20 January 2023
Agent replied · 13 June 2024
Thank you Will, that's fantastic to hear.
★★★★★ 5/5
TrustpilotMy partner and I have been searching…
My partner and I have been searching for our first home for a while now and with the help of Dean from the Bow office we not only managed to have our minds put at ease regarding our search but had comfort in knowing there was an agent we could put our trust in! Thank you Dean!
Will · 30 September 2022
Agent replied · 13 June 2024
Thanks Will, that's great to hear.
★★★★★ 4/5
TrustpilotIt seems to me that the seller wasn’t…
It seems to me that the seller wasn’t particularly in a hurry to complete despite having made aware of my personal constraints. It was great to be able to share my concerns and situation openly to Chloe and see progress happening shortly afterwards. On the minus side, it was a shame the seller played hardball on the dampness issues as I expressed concerns about it at the viewing and was assured that the price would be negotiable if the survey found something (which it actually did). Incidently quotes I’ve already received slightly exceed the price reduction.
Thibaud · 5 July 2024
Agent replied · 23 August 2024
Thank you for your review Thibaud, glad Chloe was able to assist you in your purchase.
★★★★★ 5/5
TrustpilotKeatons
They have been managing the property we rent through them. The service is always helpful and professional. Special thanks to Elza Kapitanska for being very efficient. I would highly recommend Keatons to other landlords.
Omer · 29 May 2024
Agent replied · 13 June 2024
Thank you for your kind review Omer.
★★★★★ 5/5
TrustpilotMy sincere thanks to Natalie to help…
My sincere thanks to Natalie to help with extending my current rental agreement for another year. It's been a smooth experience.
LGee · 19 December 2025
★★★★★ 5/5
TrustpilotKeatons have made our moving experience…
Keatons have made our moving experience smooth and easy. Justine in particular has made our relocation hassle free. Would highly recommend Justine and her team at Keatons
Charlotte · 23 September 2024
Agent replied · 30 December 2024
That's fantastic to hear, thank you Charlotte.
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