Trusted Agent profile · London
★★★★★
1,408 reviews across 3 platforms
1, New Mill Road, London, SW11 7AW
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 1, is rated 4.8 out of 5 across 1,408 reviews on three platforms, including 179 Google reviews rated 4.1.
179
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,223
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe could not recommend Sam enough when looking for a property. He was incredibly responsive, accommodating and knowledgeable. Once we moved to the documentation phase Amy made the process seamless and stress free.
Hi Hannah, Thank you for the positive review. We are thankful for your recomendation and hope you have a nice day. All the best, JOHNS&CO.
1/5
GoogleThe worst estate agents i've ever worked with
5/5
TrustpilotShareen was amazing
Shareen was amazing. Exceptional service, making the process smooth.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Shareen.
5/5
TrustpilotMy rating is entirely for Spyros Miaris…
My rating is entirely for Spyros Miaris MARLA MNAEA, the Senior Property Manager. Very professional and efficient. Good understanding of your concerns and can offer sound proposals, remarkedly different from all the other guys of the management service team whom I would rate below 2 stars for lack of response and erroneous transactions. Spyros, thank you.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Spyros. We are very sorry to hear that we did not meet your expectations in other instances, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotOutstanding customer support
Param has offered outstanding ongoing support in his role as property manager since I moved into my apartment in July 2023. He is extremely service orientated, proactive and super fast in responding to and addressing requests. Thank you so much for your flexibility and for always trying to make things work for both tenants and landlords.
Hi Saloshni,Thank you for your kind words, we will be sure to pass this onto Param!
5/5
TrustpilotGreat company super helpful and always…
Great company super helpful and always reply quickly. Brice & Lara have been a pleasure to deal with.
5/5
TrustpilotMitchell Vasquez
Mitchell Vasquez - attended our property to make some fixtures . He was friendly and extremely efficient- I especially appreciated that he made additional fixtures to some long-standing issues that had needed to be fixed for some time and he did this without any hesitation - very much appreciated him going over and beyond, overall very pleased with the service
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto michell
5/5
TrustpilotPriscilla consistently demonstrated her…
Priscilla Ogefere consistently demonstrated her dedication to ensuring a smooth and joyful stay throughout our tenancy, always going above and beyond to address any concerns promptly and provide valuable guidance. Huge thanks to her and the team for all the help and professionalism that made a real difference to our experience.
Hi Panos,Thank you for your feedback! We're grateful for your recognition of Priscilla's efforts and the professionalism of our team. It was our pleasure to make a difference in your experience, and we're here for any future assistance you may need.
5/5
TrustpilotGreat service
It’s my pleasure working with this company to manage my new apartment in London. Especially, I would like to thank Ms.Naomi Madourie for being very supportive to solve management issues for me.I do appreciate her professional service attitude and prompt response.
Hi Fumi,Thank you so much for your kind words and for choosing us to manage your property. We're delighted to hear that Naomi's professionalism and efficient responses contributed to a positive experience overall. We look forward to continuing to provide excellent service and support whenever needed!
5/5
TrustpilotDestini and Rachel are the best
Destini and Rachel are the best. I had a great experience with this team.
Hi Mohan, We’re pleased to hear you had a great experience with Destini and Rachel. They’ll be glad to know their support made a positive impact!
5/5
TrustpilotVery smooth process by Candice
Very smooth renting process. Candice has been very helpful and responsive on all the documents, which made the process very pleasant.
5/5
TrustpilotJose has been very helpful and fast to…
Jose has been very helpful and fast to respond when we had an issue with our washing machine recently. Thank you Jose!
5/5
TrustpilotRachel Massey has been very responsive
Rachel Massey has been very responsive, professional and helpful.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Rachel.
5/5
TrustpilotJ&C Property Management Review
I’ve had John’s & Co manage my flat in Nine Elms for quite some time now.. and have worked with a few Property Managers there. Lara Robson definitely stands out and has been absolutely great. Extremely helpful and always responsive. Highly recommend!
Hi Omar,Thank you for your continued trust in Johns&Co for managing your apartment. We’re glad to hear that Lara has been especially helpful and responsive. We’ll make sure she knows of your kind recommendation. We look forward to continuing to support you!
5/5
TrustpilotI have been most happy with Robert…
I have been most happy with Robert Pearson and his Royal Docks team Wai Yau and Claire who are thorough, responsive, helpful and considerate. Thought I came across an issue of my own oversight they went far and beyond to make sure of customer satisfaction. Very professional and most impressed.
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our Royal Wharf team. Providing thorough, responsive, and considerate service is at the core of what we strive for, and it's wonderful to know that we were able to exceed your expectations, even when faced with challenges. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
5/5
TrustpilotVery efficient
Billie Ellen was very efficient, responsive, helpful and polite.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
5/5
TrustpilotAmy is so sweet and attentive
Amy is so sweet and attentive. She helped me a lot during the whole process. She is very helpful and professional.
5/5
TrustpilotThankful for Bethel's excellent help
I have had a great experience working with Bethel. She is always quick to respond to any queries and consistently goes above and beyond to help with any issues related to the property. Her professionalism have made our experience much smoother and stress-free.
Hi Oksana,Thank you for your thoughtful review! We're delighted to hear that you've had such a positive experience working with Bethel. We're proud to have him on our team and thrilled that his professionalism has made your experience smoother and stress-free. We'll be sure to pass along your kind words to Bethel. Thank you for your continued trust in our services!
5/5
TrustpilotTalal Qassem is very helpful and quick…
Talal Qassem is very helpful and quick in response
Thank you so much for leaving a 5* review. We’ll be sure to pass on your kind words to Talal.
5/5
GoogleAs a Landlord, I appreciate the responsiveness and efficiency of the property management team (particularly Melodie and Louis) in handling both my queries and requests by the tenants.PositiveResponsiveness, Professionalism
Hi there, Thank you very much for the positive review. We will pass on your great feedback to Melodie, Louis and the rest of the team. All the best, JOHNS&CO Team.
5/5
TrustpilotThe level of diligence and promptness…
The level of diligence and promptness in delivering service, information and resolving clients queries. Amber and Marwa were extremely helpful and responsive. Isabel is also a wonderful team leader!
5/5
TrustpilotQuick response for the certification…
Quick response for the certification i.e. EICR and EPC reports for the renew landlord license. This issue initiated on 17th May and closed on 1st June, just within 2 weeks to close the issue, this is highly appreciated to Rachael Adeyemo and her team for the excellent work.
5/5
TrustpilotGreat property manager
Sardar Berzo has been extremely resourceful and prompt in solving all our issues. He has also been proactive in following up on any pending issues and coordinating with the landlord for a quick resolution.
4/5
TrustpilotYour experience depends on your property manager
For any property manager, it is essential to prioritise the client's concerns, be a good listener, be good at following up, and most importantly, be an efficient executor. In my experience so far, Aladdin Derdour embodies these attributes!
Thank you for your thoughtful words about Aladdin. We're glad his dedication and professionalism stood out to you. If we can do anything further to assist you, please don't hesitate to reach out!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
