Trusted Agent profile · London
★★★★★
1,411 reviews across 3 platforms
1, New Mill Road, London, SW11 7AW
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 1, is rated 4.8 out of 5 across 1,411 reviews on three platforms, including 179 Google reviews rated 4.1.
179
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,226
Reviews on Trustpilot
Business-wide
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick response for the certification…
Quick response for the certification i.e. EICR and EPC reports for the renew landlord license. This issue initiated on 17th May and closed on 1st June, just within 2 weeks to close the issue, this is highly appreciated to Rachael Adeyemo and her team for the excellent work.
5/5
TrustpilotGreat property manager
Sardar Berzo has been extremely resourceful and prompt in solving all our issues. He has also been proactive in following up on any pending issues and coordinating with the landlord for a quick resolution.
4/5
TrustpilotYour experience depends on your property manager
For any property manager, it is essential to prioritise the client's concerns, be a good listener, be good at following up, and most importantly, be an efficient executor. In my experience so far, Aladdin Derdour embodies these attributes!
Thank you for your thoughtful words about Aladdin. We're glad his dedication and professionalism stood out to you. If we can do anything further to assist you, please don't hesitate to reach out!
5/5
GoogleAmazing service! Very professional, thank you for helping us in such short time, the moving was very smooth and everything on time. Would definitely recommend this company. Special thanks to Sam Omre and Matthew Spencer for everything!
Really pleased we were able to help you find a new home. Thanks for taking the time to provide us with feedback.
5/5
TrustpilotI've recently had a change in tenant…
I've recently had a change in tenant and Priscilla Ogefere has gone above and beyond to help get my rental in shape for the new tenant whilst negotiating with the old tenant. She didn't have to but am grateful she took the initiative and delivered for me.
Hi Vinay,We're thrilled to hear Priscilla went above and beyond to ensure your property your property was well maintained for your new tenants. Ensuring our clients receive a premium level standard service is our top priority, and it's fantastic to hear Priscilla delivered this. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotExcellent service
Excellent service, professional staff especially Shirin
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
5/5
TrustpilotEverything was so quick and easy
Everything was so quick and easy! Thank you!
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.
1/5
TrustpilotThis has to be the absolute worst…
This has to be the absolute worst estate agents I have ever dealt withThey put homes up for rent that are rotting and in disrepair Covering the cracks with paint Putting bad landlords on their books for profit with no care for the tenant !Avoid at all costs Miss Mica Paris
Hi Michelle,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotThey are a good agency
They are a good agency. My property manager Lara Robson is quick and efficient. So far happy with the service!
5/5
TrustpilotLegal paperwork was made easy with…
Legal paperwork was made easy with Bethel’s help. Everything went smoothly and she followed up when some emails were missed.
5/5
TrustpilotAbsolutely fantastic customer service…
Absolutely fantastic customer service provided by Vanessa and Marwa! From being super prompt in their communication to answering all my queries and questions with so much patience and grace, they have made renting first time in London a seamless process for me and for that I’m so thankful to them!
Thank you for taking the time to leave this great review. Marwa and Vanessa will be thrilled to hear they were able to support you in this experience, and we wish you all the best in your new home and your London journey!
5/5
TrustpilotProfessional service and found me a…
Professional service and found me a great tenant. Shout out to Mystique and Sebastian for their big help in this!
5/5
TrustpilotVery good service
Staff and service. Recently I had a very good service and solution by Mr. Luke Thomas.
5/5
TrustpilotReally pleased with the service!
Really pleased with the service!Always very well and kindly helped by our estate agent Vanessa. Every query was addressed and dealt with equally seriously. Also easily accessible by phone and email. Thanks for the professional way of working!
Hi Mike,Vanessa is grateful for your kind words! We’re happy to have been accessible and able to address all your queries. Thank you for choosing Johns&Co!
5/5
TrustpilotI can only say Mr
I can only say Mr. C. Clupito gave us great service and support Good customer service means consistently meeting customers' expectationasy, personalised and empathetic. John's& Co delivered excellent customer service they take time to understand the needs of my nephew unique needs. Thank you from my heart.
Thank you for your kind words! We're thrilled to hear that Claudiu provided you with great service and support. At Johns&Co, we strive to deliver excellent customer service, tailored to each individual's unique needs. Your heartfelt appreciation means a lot to us.
5/5
TrustpilotVery professional team
Very professional team, proactive and always available for help and to answer any queries. I love working with everyone specially Matthew who is ready to support and give the right solutions and answers always
Hi Hassan,Thank you for your review. We strive to support our clients every step of the way, and it’s wonderful to hear that we met your expectations. If you ever need further assistance, we’re here to help!
5/5
TrustpilotPriscilla was very helpful
Priscilla was very helpful, got my matter sorted very quickly too.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotI had a recent issue with my lock hence…
I had a recent issue with my lock hence I contacted Lara Robson who responded promptly and arranged for the lock to be sorted within few hours the same. Lara has great customer service, very polite and responds swiftly to every concern have raised with her. She is great!
Hi Konah,We're pleased to hear Lara was able to get your lock issue resolved swiftly. We understand your time is precious and will always seek to mitigate any inconvenience for you. If any issues arise, do not hesitate to reach out to us!
3/5
TrustpilotVery hit and miss service as landlords.
Very hit and miss service as landlords.Today excellent, 5-star experience with Adete Gomes for a water leak, fixed in less than 2 hrs. A few months ago took unreasonably long to fix lack of hot water.
Hi Andrea,Thank you for your feedback! We’re delighted Adete delivered such excellent service. Your input helps us continue to improve and provide consistent 5-star experiences. To discuss your experience further, please contact us at customercare@johnsand.co.
5/5
TrustpilotEbru
Ebru’s commitment to exceeding expectations has genuinely made a difference, her attention to detail and handling every situation professionally has led to a positive process . We are so grateful to have her as our property manager.
Hi Mike,Thank you for recognizing Ebru’s commitment and attention to detail. We’re delighted her professionalism made a positive impact and we look forward to continuing delivering exceptional service!
5/5
TrustpilotElliott of John & Co has done a fantastic job!
My agent Elliott of John & Co has done a fantastic job in helping me to follow-through the whole sales process till completion. He has gone above and beyond to ensure all the steps are on track and keeping me, an overseas seller, well informed. Many many thanks!
Hi Bruno,Fantastic to hear Elliott has kept you informed at all points of your property journey, making it a positive and smooth experience for you. We'll be sure to pass your kind words along to him, it will make his day!
1/5
GoogleWe paid 6 months in advance - at a premium price - for a luxury apartment. Upon arrival, we found severe water damage and mould in the apartment - as confirmed by third-party mould inspector. Evidence suggests they knew about the water damage months ago and neglected to fix it or tell us about it before we signed the lease. We never moved in - and were left scrambling to find something else (we live abroad and were coming for 6 months). They fixed the leak but refuse to adequately remove the mould, and don’t want to return our rent… even though mold inspection report says the place is hazardous to health! So now we’ve had to hire a lawyer and will likely have to take them to court. It’s a nightmare. The agents are negligent at best and deceptive at worst.
1/5
GoogleWe have a number of issues in which, by agreement, an employee of the company, Joshua Wadmore, was supposed to help us. We called many times and were never connected to him under various pretexts. They always promised to call back, but Joshua Wadmore never called. As soon as we signed a contract and moved into the apartment, it turned out that the water from the taps was not really flowing, and was barely warm. We have contacted this agency many times to help somehow solve problems, but we are ignored by both our manager and the one who is responsible for this. We are extremely dissatisfied with the attitude towards us, it’s just a real humiliation to ask for things that should have been resolved by the time we were allowed into the apartment. The rating is humiliatingly terrible.
1/5
GoogleDo not rent a house or flat from this agency if you are a student or a foreigner. They don't return the deposit money, they disturb you every day, they send emails every day, and they destroy your privacy. If you don't use the cleaning company that owns by john&co, they will charge you by force and rubbing your money. If you ask for help related to flat or if there is a problem, they don't answer you and pass each other. Their employees are very liars.
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