Trusted Agent profile · London
★★★★★
1,399 reviews across 3 platforms
1, New Mill Road, London, SW11 7AW
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 1, is rated 4.8 out of 5 across 1,399 reviews on three platforms, including 179 Google reviews rated 4.1.
179
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,214
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlie and Alda were a dream to work…
Charlie and Alda were a dream to work with. Very responsive and professional. I’m thrilled by my new home.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Charlie and Alda.
5/5
TrustpilotMichael made my apartment journey super…
Michael made my apartment journey super smooth. Very helpful and easy real estate agents!
Hi Anvita,Thank you for your feedback! We're thrilled to hear your property search was smooth sailing with Michael. We appreciate your kind words about our services.
5/5
TrustpilotTariq Hussain was so fast responsive…
Tariq Hussain was so fast responsive and helped me so much to address the issue I had and it was solved smoothly.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Tariq.
5/5
TrustpilotThank you Lara Robson for your kind…
Thank you Lara Robson for your kind help throughout my tenancy!
Hi Gabriela,We are pleased to hear Lara has been able to help you throughout your tenancy. We will be sure to pass your gratitude on to her.
5/5
TrustpilotYour colleague,Mr Thomas CHAN is great.
Your colleague, Mr Thomas CHAN is a great help.
5/5
TrustpilotManagement is efficient and friendly
Management is efficient and friendly. Problems get addressed and resolved with feedback. Spyros and Lara are very attentive.
Thank you for taking the time to leave this 5 star review! Your feedback is greatly appreciated.
5/5
TrustpilotBrooke Nickless has been extremely…
Brooke Nickless has been extremely helpful and attentive with sorting out any issues with flat.
Hi George,Thank you for your kind words regarding Brooke. We're glad to hear your issues have been resolved and that Brooke was attentive to your needs throughout the process.
5/5
TrustpilotHappy with the service provided by my property manager - Olivia Thomas
Olivia Thomas was kind and helpful throughout my tenancy and dealt with my requests and enquiries promptly.
Thank you for taking the time to leave this review. We're glad to hear that Olivia provided excellent service. We will be sure to pass your kind words along to her.
5/5
TrustpilotShareen is a great person
Shareen is a great person, very willing to show every possible flat to suits the client! Very positive attitude.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Shareen.
5/5
TrustpilotBeverly was of great help when I had…
Beverly was of great help when I had dishwahser probelms. I hope people use her as property manager
Hi Samih,Thank you so much for leaving such a brilliant review, we are pleased to hear you would recommend Beverley.
5/5
TrustpilotCharlie Carter is first class and makes…
Charlie Carter is first class and makes it happen! Very on top of things and recommend highly.
Hi Ed,Thank you for leaving this 5* review. We agree Charlie truly is first class! We're pleased to hear you would continue to recommend his service in the future.
5/5
TrustpilotNoami has been great help!
Hi Stella,Thank you for your feedback! We’re happy to hear that Naomi was able to assist you and provide the help you needed. Don’t hesitate to reach out if you require anything further!
5/5
TrustpilotVery Responsive management
Very Responsive management. In particular I want to thank Lara Robson for being extremely helpful.
Hi Seyed,We're pleased to hear you had a positive experience with Lara, we'll be sure to pass your feedback onto her.
5/5
GoogleWe found our flat through John & Co it was a nice one, Huw was professional , honest , respectful and always on time . He did lot efforts to help us to move in smoothly as soon as possible and he kept following with us even after we settle in .
Thanks for the great feedback! Really pleased we were able to help you find the perfect home.
5/5
TrustpilotI’ve been in contact with Clauidi…
I’ve been in contact with Clauidi through my friend and although he was not assigned to my case he helped me a lot through following up with his manager and thanks to him I’ve hard back from the landlord quickly. He is also very kind and I can see that he is doing an excellent job.
Hi Zeynep,Thank you for sharing your experience! We’re so glad to hear that Claudiu was able to assist you even though he wasn’t directly handling your case. His willingness to go the extra mile to follow up and ensure a quick response is exactly what we strive for. We’re proud to have such a dedicated team member like Claudiu, and we’re here to help if you need anything else.
5/5
TrustpilotThanks Priscilla Ogefere
Thanks Priscilla Ogefere, good experience so far
Hi David,Thank you for sharing your experience. We're happy to hear that things have been going well with Priscilla. If you ever need further assistance, we're here to ensure your experience remains just as positive.
5/5
TrustpilotOutstanding experience with Shareen (Battersea)
My husband and I were looking for a new apartment for several months. We had very specific requirements as we were only looking into specific buildings so our search was definitely a difficult one to manage. We are incredibly grateful we found Shareen who did an outstanding job from start to finish! She was extremely knowledgeable, professional, persistent and patient. Her approach felt truly genuine as we felt like she really wanted to find the right apartment for us. We delayed our move-out date because we trusted her and knew she would find the perfect fit which she did in the end. Throughout the several months she always kept in touch and checked in always making sure we were aware of the available options. Also, as a landlord if you want to secure an agent who works tirelessly for you to find the right tenants, you should go for this agency and ask specifically for Shareen! :-)
5/5
TrustpilotThank you Param
Thank you Param. Prompt and efficient in dealing with our enquiries. An asset to the team
Hi Mauro,We're pleased you were impressed with Param's service. We'll be sure to pass your feedback along to Param, it will make his day.
5/5
TrustpilotExcellent communication
Excellent communication, polite, friendly and above all helpful staff, especially Rachel Massey. Would definitely recommend them!
Hi Jack,Thank you for your glowing review! We're thrilled to hear about your positive experience with our staff, especially Rachel. Your recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out.
5/5
TrustpilotAlexandra Ene was good in arranging…
Alexandra Ene was good in arranging throughout the process of signing of the tenancy agreement.
Thank you for your kind feedback. We will be sure to share your appreciation with Alexandra.
5/5
TrustpilotExcellent with quick and accurate…
Thanks to Wai Yau from John & Co. his excellent performance with quick and accurate feedback.
Hi Thomas,Thanks for acknowledging Wai's exceptional service. We value your feedback greatly.
5/5
GoogleLouis and Melodie were very helpful in the process of finding a new house to rent. Great use of WhatsApp, Teams and emails to ensure a smooth process during the Covid lockdown. Very excited to be moving in to the new place.
Hi George, Thank you for the positive review. Glad to hear you're excited for the move, we hope it goes well. We'll pass your feedback onto Louis, Melodie and the rest of the team! All the best, JOHNS&CO TEAM.
5/5
TrustpilotGreat service and experience
Adekunle has been helpful and responsive with a number of issues and questions I’ve raised. Sometimes dealing with property services you can find the responses to be curt or robotic but he’s been incredibly helpful and attentive with all our needs.
5/5
TrustpilotMany thanks Amy Bridge & Charlie Carter…
Many thanks Amy Bridge & Charlie Carter for a very professional service.
Hi Hussein,Thank you for taking the time to leave this feedback. We will be sure to pass your appreciation along to them.
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