Trusted Agent profile · London
★★★★★
1,398 reviews across 3 platforms
1, New Mill Road, London, SW11 7AW
JOHNSCO's office in London, at 1, is rated 4.8 out of 5 across 1,398 reviews on three platforms, including 179 Google reviews rated 4.1.
179
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,213
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent customer service
I cannot emphasise how amazing my experience was with Saffron. She went above & beyond to help me find a place. Her professionalism mixed with friendliness. I would 100% recommend Jons&Co, thanks to Saffron. I will be sharing my experience with my family & friends
5/5
TrustpilotMaintenance work
Brooke Nickless has been really helpful. After a property visit and letting them know about an issue, he quickly followed up and filed in a maintenance request for us!
Hi Joshua,Thank you for this 5* review, we will be sure to pass your kind words along to Brooke!
5/5
TrustpilotMarwa has been exceptional in helping…
Marwa has been exceptional in helping through our rental journey. Her attention to detail, prompt communication, and thorough understanding of tenant needs make her stand out. Marwa went above and beyond to ensure a smooth and stress-free process for me. I highly recommend her services to anyone seeking a dedicated and professional agent!
1/5
Googlehow useless is this company when you’re trying to rent a flat with them, after reading all recent reviews 100% is not choosing them communication with agent is awful
5/5
TrustpilotBethel is very responsive and found for…
Bethel is very responsive and found for us good tenants. Very good service provided!
Hi James,Thank you for your kind words! We're thrilled to hear that Bethel was able to assist in finding the right tenants for you. Providing excellent service is our top priority, and we’re glad you had a positive experience.
5/5
TrustpilotGreat Thanks to Bethel Gamma
Great Thanks to Bethel GammaGreat Thanks to Bethel Gamma, who assisted me to find new tenant on time. Arranged check out for old tenants, and check in for new tenant in a very transparent way. Supported me to get new tenancy agreement settled in time.
5/5
TrustpilotThank you to Britney and Leigh
Thank you to Britney and Leigh for their assistance in the renting process, it's much appreciated.
Hi Jennifer,Britney and Leigh thank you for the feedback! We’re glad the process was smooth and enjoyable for you.
5/5
TrustpilotReceptive staff and communicative
The experience was good with the people there being very receptive and punctual.Marwa and Seth-Nico were a good duo.
Hi Georgian,Thank you for sharing your feedback! We're pleased to hear that you had a positive experience with our team and that their combined efforts contributed to your satisfaction. If you need anything else in the future, we're here to help. Thanks again for choosing us!
5/5
TrustpilotPriscilla Ogefere is really very prompt…
Priscilla Ogefere is really very prompt in solving problem and following up on the requests of both tenants and landlords. Very transparent and hard working. Thank you a lot.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscilla.
5/5
TrustpilotStaff Bethel is very helpful
Staff Bethel is very helpful, professional & detailed mind. Thank you very much for your help!
Thank you for your review! We’re glad Bethel’s professionalism and attention to detail stood out to you. We’re always here to help, so don’t hesitate to reach out if you need further assistance!
5/5
Trustpilotthank you Vanessa and Marwa for your…
thank you Vanessa and Marwa for your efforts on the reference check and other paper works to secue the tenant, i appreciate
Hi William,Thank you for taking the time to leave this five star review. We will be sure to pass your appreciation along to Vanessa and Marwa. Do not hesitate to reach out if you need any help in the future.
5/5
TrustpilotThoroughly enjoyed working with Rachel…
Thoroughly enjoyed working with Rachel and the team in Weat Hampstead has been great. Look forward to working with them again soon
Hi Natel,Thank you for your kind review. We are pleased you had a positive experience with our West Hampstead team, and we look forward to working with you in the future!
5/5
TrustpilotLiam was very helpful in the moving-out…
Liam was very helpful in the moving-out process of our rental and ensured our references were provided on time. He handled everything very smoothly and politely
Hi Yasmin,We're pleased to hear you were impressed with Liam's services. We'll be sure to pass your appreciation along to him, and we wish you all the best on your property journey.
1/5
TrustpilotUnprofessional Sales Conduct
I had a very disappointing experience with Sales Nikolay Yankov. His tone was unprofessional and condescending, even suggesting that we needed to "educate ourselves" as potential buyers. Rather than offering genuine guidance, it felt like he was more interested in pushing a sale. Such behavior reflects poorly on the agency and left me questioning their professionalism. I would advise future buyers to be cautious.
Hi Ricky,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
GoogleMy friend and I settled it in less than a week from viewing the house to confirming the contract. Chloe made the whole thing simple and efficient. Generally speaking, the process is very happy. It is worth mentioning that even if Chloe has something to do and is not at work, she will tell us the way to solve the problem and reply to the message when she is resting Also very timely.
5/5
TrustpilotHad a smooth move in process thanks to…
Had a smooth move in process thanks to the team, special thanks to Alexandra who has been helpful, friendly and very quick to answer all our questions
Hi Victor,We're pleased to hear Alexandra was able to support you on your move. We wish you all the best in your new home!
5/5
TrustpilotVictoria Aderibigbe was 5 stars
Victoria Aderibigbe was super helpful! Thank you for your quick and detailed responses.
Hi Chunyi,Thank you for your kind words! We're glad Sam could help you find a great flat and we wish you the best in your new home.
5/5
TrustpilotAnthony Otigba is one of the best in the business
If it wasn’t for Anthony Otigba we would never have gotten the flat and experience we received at the end. Actually took time to properly listen, give us a few showings and be patient when it came to collecting all the documents for the tenancy. Even then throughout my tenancy he always made time and helped even for issues that weren’t even his area of responsibility.
Hi Amrinder,Thank you so much for sharing your experience! We're thrilled to hear that Anthony played such a pivotal role in securing your flat and providing excellent service throughout your tenancy. Anthony’s dedication to going above and beyond truly embodies our commitment to customer satisfaction. We’ll be sure to share your kind words with Anthony. Thank you for trusting us, and we’re glad we could make your experience a positive one!
5/5
TrustpilotProfessional, reactive and prompt
Professional, reactive and prompt. I think that about does it. Thank you Param.
Hi George,We are thrilled to hear about your excellent experience! It's always great to have the opportunity to celebrate our teams hard work and its all the more special to have their efforts recognised by our clients.
5/5
TrustpilotPrincess was great at helping me…
Princess was great at helping me resolve the hearing issues I had. She kept checking in to ensure it was resolved and provided little radiator in the meanwhile.
Hi Ola,We are so pleased Princess was able to provide you with a warm service! Do not hesitate to reach out with any issues in the future.
5/5
TrustpilotLara is a very good property manager
Lara is a very good property manager, i thank her and wish her continued success
Hi Metin,Thank you for this feedback. We are thrilled Lara has impressed you and we have every confidence she will continue to excel at Johns&Co. We will be sure to pass your best wishes onto her.
5/5
TrustpilotAddressing customer urgent needs during vacation
Mr. Param Virdee demonstrated excellent customer service even he was out of office from 25 November 2023 to 27 November 2023. He gave immediate response to my email sent to him on 25 November 2023. I requested an urgent maintenace job to fix my heater problem (IS12775593). It is because extreme cold temperatures -2 °C is happening in Manchester. More worsely, I has caught cold and in fever. He follow-up with contractor to carry out maintenance job and ensure the problem could be fixed with top priority.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
5/5
TrustpilotPrincess Owoeye is really helpful to…
Princess Owoeye is really helpful to arrange to fix our tower rail.
Hi Monica,Thank you for your positive feedback! We’re glad to hear that Destini and Alex provided timely and helpful service throughout your process. Our team always strives to be responsive and supportive, and we’re happy that you had a great experience with us.
5/5
TrustpilotI’ve been very impressed with John’s…
I’ve been very impressed with John’s and Co who are efficient and professional. In particular Rachel Massey, who has looked after me, has done a first job.
Thank you for your kind words! We're delighted to hear that you've been impressed with Rachel Massey's exceptional service. We'll be sure to pass on your appreciation to her.
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