Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCynthia was excellent in helping me…
Cynthia was excellent in helping me secure my rental apartment. Diligent, organised and friendly. Would highly recommend and - thank you Cynthia.
Ged · 16 September 2024
Agent replied · 23 October 2024
Hi Ged,Thank you for sharing your experience! We’re delighted to hear that Cynthia was able to assist you in securing your apartment. Her diligence, organisation, and friendly approach truly shine through, and we’re glad it made a positive impact on your experience. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Cynthia. Thank you once again!
★★★★★ 5/5
TrustpilotUmar deserves a five star review
During my stay here my property manager Umar Sharif has been a delight to work with. Whenever there was an issue he always replied promptly and ensured my check out process was smooth and easy. Very happy with the experience.
Bobo · 21 September 2023
Agent replied · 24 December 2024
Hi BoboThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated.I know this will absolutely make Umars day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotPrincess Owoeye was excellent
Princess Owoeye was excellent. Very professional and handled a complex deposit situation extremely well. Very good service. Thank you. Kevin.
Kevin · 17 October 2024
Agent replied · 13 June 2024
Hi Kevin,Thank you for taking the time to leave this feedback. It's great to hear Princess provided you with an excellent service, and handled the deposit process with capability and professionalism. We will be sure to pass your appreciation along to her. If you need any assistance in the future, do not hesitate to reach out!
★★★★★ 5/5
TrustpilotMany thanks to Victoria and Rahan
Many thanks to Victoria and Rahan for their help so far. They have always been quick to help me out.
Yang · 15 October 2024
Agent replied · 24 December 2024
Hi Yang,Thank you for your kind words! It’s great to hear Victoria and Rahan have been able to assist you promptly. We’re here to make sure everything runs smoothly for you!
★★★★★ 5/5
TrustpilotGreat experience overall
Great experience overall. Bryony Bowyer was very helpful throughout and was able to assist with all our requirement.
Anurag · 14 November 2024
Agent replied · 23 October 2024
Thank you for sharing your positive experience! We're delighted to hear that Bethel was so helpful during your move-in process. Moving can be stressful, so it’s great to know that Bethel made it smoother for you. We'll be sure to pass your kind words along to him.
★★★★★ 1/5
TrustpilotGo elsewhere.
Absolutely a horrendous bunch of amateurs. Do not ever rent from them, you will end up bringing the case to TDS and to Court. They are incapable and useless in trying to take advantage of tenants and have 0 interest in tenant rights. Go elsewhere. Btw a month after moving out the deposit is still not returned not even discussed. Endlessly delaying while they are benefiting on interests.
Martin · 14 October 2024
Agent replied · 23 October 2024
Hi Martin,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotSavannah and her team have been very…
Savannah and her team have been very helpful in taking responsibility for the many bespoke issues in getting new tenants. And also very friendly and nice to deal with. Happy to recommend
Paul · 16 March 2024
Agent replied · 13 June 2024
Hi Paul,Thank you for your feedback! We're glad Savannah and our team could assist with the challenges of finding new tenants. It's wonderful to hear that our friendly approach made the process enjoyable for you. We appreciate your recommendation and are here to help anytime.
★★★★★ 5/5
TrustpilotJose was very proactive and…
Jose was very proactive and understanding. He resolved the problem very efficiently and quickly.Very pleased with his services.
Shirish · 13 November 2024
Agent replied · 24 December 2024
Hi Shiri,We're so pleased to hear Jose’s proactive approach made such a positive impact! Ensuring quick and efficient problem resolution is our priority, and we're glad Jose provided the excellent service you needed. Thank you for your feedback!
★★★★★ 5/5
TrustpilotI'm so amazed the job they have done on…
I'm so amazed the job they have done on my living room ceiling five stars all the way they do a incredible job and the fellas where so lovely and very understanding with me , a single mum of three children and two of my children have special needs also they taken into account with my mental health, I would definitely recommend to my family and friends and so surprised with how fast they was doing the job not just that how clean they did it the quality was amazing, 100% definitely will be enquiring for them to come back outstanding .
Leanne · 13 March 2024
Agent replied · 13 June 2024
Hi Leanne,Thank you for your amazing review! It's heartwarming to know that our team was not only efficient and skilled but also considerate of your circumstances. Your recommendation means a lot to us. Don't hesitate to reach out if you need anything else.
★★★★★ 5/5
TrustpilotRob Joyce
Rob Joyce, the property manager, would be THE reason why I would want to stay in this property forever! He is super efficient and helpful and always follows up reliably. Thank you Rob!
Sungjung · 21 February 2024
Agent replied · 13 June 2024
Hi Sungjung,We are so pleased to hear Rob has made your property journey a memorable and positive one! We will be sure to pass your kind words along to him. Best wishes, Johns&Co
★★★★★ 5/5
TrustpilotAmy and Edith were exceptional…
Amy and Edith were exceptional throughout the process. Their professionalism and dedication made everything seamless. Highly recommend their services!
Chris · 25 October 2024
Agent replied · 24 December 2024
Hi Chris,Amy and Edith will be delighted with your feedback! We’re pleased that the process was seamless for you, and we appreciate the high recommendation.
★★★★★ 5/5
TrustpilotProfessionals
I’m was extremely pleased with how professional our property manager Lara Robson was! Extremely helpful, very nice to us and always very quick to reply.
Cristina · 19 July 2024
Agent replied · 24 August 2024
Hi Crisitna, Thank you for leaving this kind review. We'll be sure to pass your feedback on to Lara, she will be thrilled she has made such a positive impact.
★★★★★ 5/5
TrustpilotGreat!
So far my experience has been great.Priscilla Ogefere has been very responsive, attentive and helpful. Any concerns I’ve had have been dealt with promptly and professionally.
Matthew · 1 July 2024
Agent replied · 24 August 2024
Hi Matthew,Thank you for sharing your experience! We're thrilled to hear that Priscilla has been responsive, attentive, and helpful. Your satisfaction is important to us, and we're glad to know your concerns have been addressed promptly and professionally. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotAmazing experience
Cladiu has been absolutely amazing throughout this experience. He’s been very patient and understanding. Couldn’t ask for a better person to help me through finding the right apartment.
Kam · 24 May 2024
Agent replied · 13 June 2024
Hi Kam,Thank you for your wonderful feedback! We're thrilled to hear that Claudiu provided amazing service, demonstrating patience and understanding throughout your apartment search. We will be sure to pass your appreciation along to Claudiu.
★★★★★ 5/5
TrustpilotShareen and Amy were very helpful
Shareen and Amy were very helpful! Super professional, knowledgable, always quick to respond and supportive of the whole process! It has been great to work with both.
Arda · 7 June 2024
Agent replied · 13 June 2024
Hi Arda,We are pleased to hear you enjoyed such a pleasant service from both Shareen and Amy, throughout the whole process. We will be sure to pass your feedback along to them.
★★★★★ 5/5
TrustpilotA big shout out to Rachael Massey in…
A big shout out to Rachel Massey in the West Hampstead branch. Absolutely outstanding communication for start to finish, nothing was too much hassle and help with all my silly questions!
Fergus · 22 March 2024
Agent replied · 13 June 2024
Hi Fergus,Thank you for your fantastic feedback! We're thrilled to hear about your outstanding experience with Rachel. We'll be sure to share your kind words with her. If you have any more questions or need assistance, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotThank you Priscilla …
I requested information from Priscilla and she did her best to get the requirement on short time. She is very good. Thank you Priscilla and thank you all.
A · 17 May 2024
Agent replied · 13 June 2024
Thank you for this review. We are pleased to hear Priscilla has impressed you with her dedication to ensuring your needs are met, in spite of any time constraints. We will be sure to pass your feedback along to her.
★★★★★ 5/5
TrustpilotJames and Richard were very helpful and…
James and Richard were very helpful and professional throughout the whole process. We have done sales and lettings with them.
Alexey · 30 September 2024
Agent replied · 23 October 2024
Hi Alexey,Thank you for your review! We’re delighted to hear that James and Richard were helpful and professional throughout the sales and lettings process. We aim to provide top-tier service, and your feedback affirms this commitment.
★★★★★ 5/5
GoogleAnthony’s help was great throughout the whole process. Once we moved into our new apartment Anthony was regularly in touch with us to ensure all is good with our flat and that we are satisfied. We had a couple of minor requests after we had moved, which Anthony helped us with as soon as practically possible.PositiveResponsiveness, Professionalism
Mykola · 24 October 2021
Agent replied · 23 October 2024
Hi Mykola,
Glad to hear your move went well. We will pass this amazing feedback onto Anthony and his team!
All the best,
JOHNS&CO Team.
★★★★★ 5/5
TrustpilotStaff Bethel is very professional &…
Staff Bethel is very professional & helpful! Also, Bethel is very patient to help us! Thank you so much!
Annie · 11 October 2024
Agent replied · 23 October 2024
Hi Annie,We’re happy to hear about your positive experience with Bethel. Patience and professionalism are key values for us, and it’s wonderful that Bethel’s assistance made a difference for you. Thank you for your kind words!
★★★★★ 5/5
TrustpilotEllie-Mai Hannan was a great property…
Ellie-Mai Hannan was a great property manager who really made my tenancy easy going! Great work and prompt responses to request and everything was handled in a timely and professional manner !
Falak · 19 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Ellie-Mai Hannan.
★★★★★ 5/5
TrustpilotEllie Mai Hanna is the property manager…
Ellie Mai Hanna is the property manager helping me take care of my apartment and she is responsible and quick to respond. Ellie does great job in protecting my interests as owner.
Kelvin · 18 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Ellie Mai Hanna.
★★★★★ 5/5
TrustpilotI would highly recommend John&Co and…
I would highly recommend John&Co and especially Candice and Harry for their availability and professionalism.Throughout the rental process (viewing and referencing) they took the time to answer all our questions.
Maël · 28 March 2024
Agent replied · 13 June 2024
Thank you for your recommendation! We're delighted that you had a positive experience with John&Co, especially with Candice and Harry. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotParam Virdee was excellent throughout…
Param Virdee was excellent throughout dealing with an ongoing issue with my property. His communication was outstanding and made me feel at ease whilst ensuring my needs were met. Top man!
Kofi · 7 March 2024
Agent replied · 13 June 2024
Hi Kofi,Thank you for leaving us a 5* review. We are pleased to hear your issues have been resolved and we will be sure to pass your kind words along to Param.
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