Trusted Agent profile · London
★★★★★
1,398 reviews across 3 platforms
1, New Mill Road, London, SW11 7AW
JOHNSCO's office in London, at 1, is rated 4.8 out of 5 across 1,398 reviews on three platforms, including 179 Google reviews rated 4.1.
179
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,213
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI was lucky to get a first class team working on my move. Anthony Otigbah went that extra mile to sort everything for me and was readily available to answer my questions and deal with any issues, and he's always polite, cheerful and professional. A fantastic guy. I also had Amy Bridge sorting out the admin for me to make things go smoothly and she is super efficient and helpful. They say moving home is a challenge but Anthony and Amy took much of the stress out of it for me.
5/5
GoogleIt was a great experience when dealing with Sam Orme and Amy Bridge, they helped me out a lot. Both were very professional and efficient which is greatly appreciated when trying to get an apartment. They made the process very easy and helped me out a lot. I recommend having a look at this agency and reaching out to both Sam and Amy if you need any help. Once again, thank you Sam and Amy for the great help and I appreciate it!
5/5
GoogleI worked with Oluwafemi to help us find a flat in London. He perfectly understands our needs and always suggests the best match apartment for us. Not to mention he always responds to our emails on time and fixed our problems super quickly. Olu always shows a good and professional attitude to his client. Enthusiastic, professional, and thinking in others' shoes make him the best property manager I have worked with. I can't recommend him enough to his future clients. Best wishes for his bright future.
5/5
GoogleIt was a great experience when dealing with Olu and Amy, they helped me out a lot. Both were very professional and efficient which is greatly appreciated when trying to get an apartment. They made the process very easy and helped me out a lot. I recommend having a look at this agency and reaching out to both Olu and Amy if you need any help. Once again, thank you Olu and Amy for the great help and I appreciate it
5/5
TrustpilotFriendly service!
Friendly service!Amy Bridge and Nicholas were super friendly and helpful throughout the entire letting process. They were very accommodating about additional requests and our many questions. Would highly recommend the team!
Hi Helen,Thank you for your kind words! We're thrilled to hear that Amy and Nick provided you with friendly and helpful service throughout the letting process. Accommodating additional requests and addressing your questions is all part of our commitment to excellent customer service. We greatly appreciate your recommendation and look forward to assisting you further in the future.
5/5
TrustpilotAbove and beyond
Despite the legal process on my apartment taking an unusually long time, Elliott Ford went above and beyond to chase (and chase again!) the sellers, solicitors, and management companies to get the purchase over the line. I’m grateful for his help and glad to finally be in my wonderful new home.
5/5
TrustpilotWe have been very happy with Matt and…
We have been very happy with Matt and his team, they have consistently been able to find tenants and in helping resolving issues when required.
Hi Samuel,Thank you for taking the time to leave this review. We are pleased to hear our team have consistently impressed you with the management of your property. If you need any assistance in the future, do not hesitate to reach out.
1/5
TrustpilotPLEASE AVOID - DISCRIMINATORY ORGANISATION
Horrible company. Will lie about lettings depending on whether they like the look of the potential tenant or not. Lied through their teeth to me repeatedly about whether a property was available. I had two other people enquire about it and suddenly the property was available again. I was never allowed to view anything because they claimed they didn't have the keys - but offered viewings to other people. Ignored every query, every email, every whatsapp I sent. Said they would call me back and never did. Disgusting that businesses are still operating this way in 2024.
Thank you for your feedback. We are sorry to learn that we fell short of your expectations. Upholding a fair and inclusive environment is a fundamental value for us, and any concerns about discrimination are taken very seriously. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotRecently needed an issue resolved and…
Recently needed an issue resolved and Rachel Massey was amazingly helpful! She stayed late on a Friday and made sure it was handled. Can’t thank her enough!
Hi Sumriddhi,Thank you for taking the time to leave this review. It's great Rachel went the extra mile to ensure your issue was resolved, she will be pleased to hear her hard work has not gone unnoticed. If you need any further help, please don't hesitate to reach out.
5/5
TrustpilotWai Yau is very professional and quick…
Wai Yau is very professional and quick to respond to questions - fast and efficient and great to deal with
Hi Oliver,Thank you for your kind feedback, highlighting Wai’s professionalism and efficiency. We’ll make sure your praise is passed along to him.
5/5
TrustpilotSam, great experience from J&Co
Second time looking for a flat in EG. Thanks to Sam, who has always been keen to look for a flat with the characteristics I want,and letting me know every time a new flat come available; very easy going, quick and straightforward, I really appreciate it.Thanks the help and support.
5/5
TrustpilotBeverley Hutchinson‑Woodroffe was very…
Beverley Hutchinson‑Woodroffe was very nice and helpful with sorting out a repair issue for me. Her communication is clear, professional and most importantly very prompt, which I really appreciated! I'd definitely recommend her services! :)
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Beverley.
5/5
TrustpilotThanks Ralph
Thanks Ralph ! He was great in helping me and my family find an amazing home.
5/5
TrustpilotMystique was great at helping me and I…
Mystique was great at helping me and I was pleased with the level of service I received!
Hi Chris,Thank you for taking the time to leave us this 5* rating. We will be sure to pass your appreciation along to Candice and Anthony.
5/5
TrustpilotI thank Amy and Candice…
I thank Amy and Candice for their work to secure a rental contract for our Riverscape property. It would not be easy without their patience and expertise. Their prompt response to our query is appreciated.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Amy and Candice.
5/5
TrustpilotIt was a great experience
It was a great experience to work with the company. All processes were quite smooth and straight forward. Also, I want to say huge thanks to Bethel that helped me a lot in all my flat related issues
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Bethel
5/5
TrustpilotFirst class service and very responsive…
First class service and very responsive team! Many thanks to Amber Wong and Marwa Fakih for their kind assistance and professional approach.I will be glad to recommend them to my friends.
Hi Milena,Thank you for your feedback. It's great to hear Marwa and Amber have exemplified the professional and personable approach Johns&Co offer clients, and that you will continue to recommend our services in the future. We wish you all the best.
5/5
TrustpilotThey care about their client & do their…
They care about their client & do their best to bring about the best outcome. Spyros, Jack and Nabilah was excellent in keeping us updated and informed. Great team!
Hi Patrick,Thank you for your kind words. We're thrilled to hear that Spyros, Jack, and Nabilah provided excellent communication and kept you well-informed throughout the process. We truly care about our clients and always strive to achieve the best outcomes. We're grateful for your feedback and glad to have such a great team supporting you!
5/5
TrustpilotNorman Butler has been a great help in…
Norman Butler has been a great help in managing the property, and we greatly appreciate his efforts and dedication.
Hi Richard,We greatly appreciate your recognition of Norman's efforts. Thank you for your kind review!
5/5
TrustpilotToyin was extremely proactive in…great service
Toyin was extremely proactive in assisting me replacing the fridge/freezer in my apartment. Toyin communicated in a timely manner and was professional. Toyin kept me updated at all times on the progress of the task in hand.
Thank you for taking the time to leave us this review.We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Toyin.
5/5
TrustpilotBoth Ben and Leigh were extremely… helpful.
Both Ben and Leigh were extremely helpful when It came to organising my rental in Kidbrooke village at short notice. I appreciated both of their help, especially in relation to the inaccessibility of KeySafe. Thanks both.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Ben and Leigh .
4/5
TrustpilotMr Joynal my property manager is doing…
Mr Joynal my property manager is doing very well . He really responds to tasks on time always and never fails to answer any queries whatsoever . Moreover he really takes his work very very seriously and most importantly he always is ready to listen to his clients with full attention. I highly recommend him as a Property Manager and I truly believe having someone like him in an organisation is for sure a huge blessing. He also always provdies very clear responses to customers which makes even the most complicated things look super easy.
Hi Zarif,Thank you for sharing your fantastic experience with Joynal. We're thrilled to hear he's been consistently responsive, attentive, and dedicated to his work.We'll pass on your kind words to him. Thank you for choosing us, and we look forward to continuing to serve you.
5/5
GoogleI was very impressed with Graham who showed me a house in Brentford , he was very professional,knew the details of the house and was very professional, also a very nice easy man to deal with.. Thank you Graham.
5/5
TrustpilotSmooth and transparent rental process
Amber and Candice made the whole process as smooth and transparent as possible by helping us secure our rental in London whilst searching for a property remotely, ensuring our peace of mind.
Hi Justas,Thank you for sharing your positive experience! We're delighted to hear that Amber and Candice were able to make your property search a positive experience. We'll be sure to pass along your kind words to them and congratulations on securing your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
