Trusted Agent profile · London

JOHNSCO London reviews

4.8

★★★★★ Excellent

1,437 reviews across 3 platforms

GO3 Cordage House, 15 Cobblestone Square, London, E1W 3AS

Part of JOHNSCO, see every office.

JOHNSCO's office in London, at GO3 Cordage House, is rated 4.8 out of 5 across 1,437 reviews on three platforms, including 53 Google reviews rated 3.9.

Google logo

3.9 / 5

53

Reviews on Google

This office

Facebook logo

2.1 / 5

7

Reviews on Facebook

Business-wide

Trustpilot logo

1,377

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Good Service and quick responses

I have been dealing with John&Co for more than 4 years. It has been a pleasant relationship. I always get quick responses from their staff namely Matthew Spencer​​​​and Rachel Massey​​​​ from letting team.

Ossama · 3 December 2024

5/5

Trustpilot

A tricky matter

A tricky matter which was professionally handled to perfection given the context.

Mr · 5 June 2024

Agent replied · 11 June 2024

Hi Martin,Thank you for your feedback! We're pleased to hear that our team was able to handle your matter professionally and to your satisfaction. If you have any further questions or concerns, please feel free to reach out. Thank you for choosing us!

5/5

Trustpilot

Great experience finding and letting…

Great experience finding and letting the property with Brooke Williams and Leigh Hallett!

Panya · 17 May 2024

Agent replied · 11 June 2024

Hi Panya,Thank you for taking the time to leave this feedback. We are pleased to hear Leigh and Brooke were able to help you successfully find a suitable property.

5/5

Trustpilot

Sam is amazing

Very simple, they have the best agent - Sam. He always helps me and provides the best service.

Boris · 31 January 2024

Agent replied · 11 June 2024

Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Sam.

5/5

Trustpilot

Good Job

A very good experience. Quick and helpful. A very good job

Josefina · 14 June 2024

Agent replied · 23 August 2024

Hi Josefina,We're pleased to hear our team have impressed you with their service and provided you with a positive experience. Please reach out to us if there is anything further support we can provide you with.

5/5

Trustpilot

Very good service

Very good service, high efficiency,

何何静 · 20 September 2024

Agent replied · 27 October 2024

Thank you for your positive feedback! We’re glad to hear you found our service efficient and up to your standards. If there’s anything else we can assist with, don’t hesitate to let us know!

5/5

Trustpilot

Prompt and efficient experience by…

Prompt and efficient experience by Savannah Renunad. Letting Admin of Johns Co at Royal Wharf.

Kptan · 24 March 2024

Agent replied · 11 June 2024

Thank you for your 5* rating! We will be sure to pass your positive feedback along to Savannah.

5/5

Trustpilot

Helpful, responsive service

Leigh Hallet and Victoria McDaneil were both super helpful, prompt and responsive throughout the process and have helped us find a great match. We are looking forward to moving into our property!

Renu · 5 December 2024

5/5

Google

Renewal process for my lease was quick and efficient - Cherelle Tomlin was very helpful with the process.

Paul · 13 October 2022

5/5

Trustpilot

Reliable

Very professional and quick to respond to any communication!Most importantly appear to have the landlord’s interests covered!

P · 9 February 2024

Agent replied · 11 June 2024

Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co

5/5

Trustpilot

Brooke Nickless organised the…

Brooke Nickless organised the maintenance issue we had in our apartment very swiftly and professionally.

Delina · 20 March 2024

Agent replied · 11 June 2024

Hi Delina,Thank you for taking the time to share your experience with us! We're delighted to hear that Brooke efficiently resolved your maintenance issues. Providing excellent service is a top priority for us, and we're glad Brooke could assist you promptly.

5/5

Trustpilot

good

rahhan is goodvictoria is good

Kailai · 15 September 2024

Agent replied · 27 October 2024

Hi Kailai,We appreciate your kind words! It’s great to hear that both Rahhan and Victoria provided you with great service. We’re proud to have them on our team.

5/5

Trustpilot

My experience with John’s&Co was…

My experience with John’s&Co was amazing specially dealing with Sam and Alda they were really professional and helpful

Abdulrahman · 12 January 2024

Agent replied · 11 June 2024

Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Sam and Alda .

5/5

Trustpilot

Shareen service attitude is very good

Shareen service attitude is very good, a very warm-hearted person, let me feel the warmth of home

Consumer · 1 February 2024

Agent replied · 11 June 2024

Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Shareen.

1/5

Google

Quite bad experience if you're renting through them. Simple issues (i.e. leaking tap) can't be fixed for almost 1 year. Opened the case in January, 6 visits, 2 contractors, no follow ups, not resolved.

Evgenii · 28 October 2024

5/5

Trustpilot

Quick resolution to a maintenance …

Quick resolution to a maintenance issue. I’m very pleased

Edwin · 5 July 2024

Agent replied · 23 August 2024

Hi Edwin,Thank you for taking the time to leave this five star rating. We are pleased to hear our team were able to effectively resolve your maintenance issues.

5/5

Trustpilot

Great service and responsive staff!

Great service and responsive staff, everyone is extremely friendly and professional. Can highly recommend!

Daniel · 2 April 2024

Agent replied · 11 June 2024

Hi Daniel,Thank you for this positive review! We're pleased to hear you will continue to recommend us in the future.

5/5

Trustpilot

I have recently moved into 73 St

I have recently moved into 73 St. Pier Court and both Amy and Marwa have been fantastic throughout the process.

Leighton · 22 November 2023

Agent replied · 11 June 2024

Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co

1/5

Trustpilot

Not responsible for their job

Not responsible for their job. They barely respond to your email.

Lee · 23 May 2024

Agent replied · 11 June 2024

Hi Lee,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.

5/5

Trustpilot

Priscilla Ogefere helped me resolve my…

Priscilla Ogefere helped me resolve my issue in a timely fashion, which is greatly appreciated. Thank you

Sid · 23 January 2024

Agent replied · 11 June 2024

Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscilla.

5/5

Trustpilot

Lovely Rachel Massey

I so glad had Rachel Massey arranges everything for me,she’s a such lovely person, thank you so much :)

Mei · 4 December 2023

Agent replied · 11 June 2024

Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Rachel

5/5

Google

So thankful to Katie Tucker​ who helped us solve a complex situation considering interests of all parties involved. Responsive, professional and persistent. I have particularly appreciated the solution oriented approach and positive mindset.

N · 13 October 2022

Agent replied · 11 June 2024

Hello NG, thank you for the 5 star rating JOHNS&CO Team

5/5

Trustpilot

Excellent team

Excellent team. Always ready to help.

Hassan · 13 August 2024

Agent replied · 23 August 2024

Hi Hassan,Thank you for your kind review. If you need any help in the future, please don't hesitate to reach out.

5/5

Trustpilot

Fantastic service

Priscilla in particular was exceptional and very responsive with the process of moving out and general enquiries regarding furniture and services.

Theo · 13 October 2023

Agent replied · 11 June 2024

Hi Theo Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Priscilla.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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