Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe maintain of the fridge in my room
The maintain of the fridge in my room. Veronica Lou who is my manager solved my problem really fast.
JIARUN · 22 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We’ll be sure to pass on your kind words to Veronica.
★★★★★ 5/5
TrustpilotThe West Hampstead team were fantastic
The West Hampstead team were fantastic, highly recommend!
Laura · 30 June 2024
Agent replied · 23 August 2024
Hi Laura,Thank you for your recommendation! We are pleased to hear you had a positive experience with our West Hampstead team.
★★★★★ 5/5
TrustpilotCandice provided prompt feedback and…
Candice provided prompt feedback and helped to follow up the questions and request for us with nice service.
Do · 11 December 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review! We’ll be sure to pass on your kind words to Candice
★★★★★ 5/5
TrustpilotHad a great customer experience from…
Had a great customer experience from Destini-Rikki and Marwa Fakih! very helpful.
Gissell · 15 April 2024
Agent replied · 11 June 2024
Hi Gissell,We're pleased to hear Destini and Marwa provided you with great customer service, we'll be sure to pass your gratitude along to them.
★★★★★ 5/5
TrustpilotProfessional and kind Team
Had a really great experience with Jose Pereira, he was able to contact the landlord and solve a problem I had in the apartment quickly and in a professional way!
VD · 4 December 2024
★★★★★ 5/5
GoogleSo thankful to Katie Tucker who helped us solve a complex situation considering interests of all parties involved. Responsive, professional and persistent. I have particularly appreciated the solution oriented approach and positive mindset.PositiveResponsiveness, Quality, Professionalism
N · 12 June 2022
Agent replied · 11 June 2024
Hello NG, thank you for the 5 star rating
JOHNS&CO Team
★★★★★ 5/5
TrustpilotMichell Vasquez is great
Michell Vasquez is great! Reliable and thorough.
Elijah · 27 July 2023
★★★★★ 5/5
TrustpilotRachel Massey She been very helpful…
Rachel Massey She been very helpful with our rent of property
Ilay · 22 April 2024
Agent replied · 11 June 2024
Hi Ilay,Thank you for taking the time to leave us this 5* rating. We will be sure to pass your appreciation along to Rachel!
★★★★★ 5/5
TrustpilotWe had the full help of our representatives and their help was sooo mindful
We had the full help of our representatives, Marwah Fakih and Vanessa.
Sowemimo · 2 April 2024
Agent replied · 11 June 2024
Hi Sowemimo,We're pleased to hear Marwa and Vanessa were able to support you, we will be sure to pass your appreciation along to them.
★★★★★ 5/5
TrustpilotMy moving in experience
My moving in experience was very pleasant and easy, everything happened fast, effective and the communication was very good!
Bella · 31 October 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
★★★★★ 5/5
TrustpilotBrillaint service from Rachel Massey…
Brillaint service from Rachel Massey and the West Hampstead team, thank you!
Louis · 28 March 2024
Agent replied · 11 June 2024
Hi Louis,We're thrilled the West Hampstead team have provided an excellent service. We will be sure to pass your appreciation along to the team.
★★★★★ 5/5
TrustpilotI haven’t wait one second
I haven’t wait one second, easiest viewing experience ever
Stefan · 24 May 2024
Agent replied · 11 June 2024
Hi Stefan,Thank you for your feedback! Providing efficient and seamless experiences for our clients is our priority, so we are pleased to hear we have been successful. If you need any further assistance, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotHighly recommend
Excellent service from Matthew, Amy and Sam. They made life very easy for me when renting out my apartment.
Mr · 25 October 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.
★★★★★ 5/5
TrustpilotMarwa Fakih and Amy Wilmot
Shared adequate info during check in
Ezgi · 17 July 2024
Agent replied · 23 August 2024
Hi Ezgi,Thank you for taking the time to leave this five star rating. We will be sure to pass your positive feedback along to Marwa and Amy.
★★★★★ 5/5
TrustpilotGenuinely a solid service
Genuinely a solid, reliable experience. Kimine and Rachel are always so easy and helpful deal with. I highly recommend them.
Jay · 30 September 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Kimine & Rachel
★★★★★ 5/5
TrustpilotFast and responsive to my queries
Fast and responsive to my queries. Great thanks to Umar & Jenni!
Vivian · 7 February 2023
★★★★★ 5/5
TrustpilotAnother year of great service
Another year of great serviceBilal, Bethel and Jay excellent as always Great finance team too Thank you
Suzanne · 3 December 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make the teams day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
Trustpilot5 stars to Wai
5 stars to Wai - Compliance Adminstrator at J&C. Always prompt with replies and friendly to deal with.
Inga · 9 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Wai.
★★★★★ 5/5
TrustpilotProfessional service
Always helpful, attentive and prompt service from Amy, Matthew & Sam. Keep up the good work guys.
Matthew · 1 December 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We’ll be sure to pass on your kind words.
★★★★★ 5/5
TrustpilotGreat service
Sania and Candice are very friendly, quick to reply and take time to explain everything clearly.
Roula · 22 December 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Sania and Candice .
★★★★★ 5/5
TrustpilotPriscilla helped sort my issue within…
Priscilla helped sort my issue within minutes! Quickest call and resolution I had with my estate agency ever!
Christos · 1 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Priscilla.
★★★★★ 5/5
TrustpilotProfessional and prompt service with…
Professional and prompt service with Lara
Inaam · 4 July 2024
Agent replied · 23 August 2024
Hi Inaam,Thank you for your five star rating. We will be sure to pass your appreciation along to Lara.
★★★★★ 5/5
TrustpilotExceptional and reliable services
The teams of the estate agent are exceptionally professional. The always follow up properly on everything related to the properly. Well organised and very informative of every single things related to the properties managed. Many good team members I will mention here Marwa exceptionally doing well in her communications. Thank you all.
A · 11 September 2023
★★★★★ 5/5
TrustpilotClaudiu has helped me a lot alongside…
Claudiu has helped me a lot alongside the road to rent our lovely property. He always responds promptly and is kind to offer his help in every steps. My experience with him make me feel reassured.
Maggie · 5 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.