Trusted Agent profile · London, Greater London
Verified
★★★★★
210 reviews across 1 platform
1 Montpelier Vale, London, Greater London, SE3 0TA
John Payne's office in London, Greater London, at 1 Montpelier Vale, is rated 3.9 out of 5 across 210 reviews on 1 platform, including 210 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAgent Kaci-Leigh is very professional and efficient, she arranged viewing the same day I enquired, 2 weeks later I had keys to the new place.
Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the beginning jack has been fantastic in fact everyone at connells have given fantastic service highly recommend
Thank you for the glowing review! We strive to provide top-notch service to all of our customers and we're thrilled that our team at Connells impressed you. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a lovely experience with Connels. We have been looking for a place to rent for a while and Leah helped us get it all sorted, from beginning to end! She has been very helpful, and has been very patient with all our questions! Definitely very amazing to work with Thank you!
Many thanks for your outstanding 5* review Mohammed. Best wishes, Lucy, Customer Relations.
5/5
GoogleFriendly staff, great communication. My contact there was Briony. Clear details of the asset. And superb management
Thank you for the kind words!
5/5
GoogleEmma has gone out of her way to accommodate an old computer dinosaur who doesn't even like telephones!!!!
Thanks Jo-Anne! Don't be so harsh on yourself, where there is a will, there is a way.
5/5
GoogleCan’t thank Josh enough for all of his help with finding our first tenancy. Patient, clear and helpful throughout with no question too small! We had our original viewing with Trish, who was also very helpful and knowledgeable about the property. Would definitely recommend if you’re looking for a home in the Stevenage area.
1/5
GoogleIncredibly unprofessional. Want all your details under the pretence of viewing a house that is actually Sold STC but they don’t update Rightmove or their website. Data farming pure and simple.
Hello Meerkat, Thank you for your feedback. We're sorry to hear about your experience and take your concerns seriously. Please contact us at complianceresidential@connells.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
4/5
GoogleGreat service from Briony and keeping me updated.
Thanks Beverley!
1/5
GoogleScammers! Do not get involved with this estate agency. Pure crooks. Demanded hidden payments and upon refusing, denied me from getting a property with them. The person I dealt with was Oz. Once I refused hidden payments started treating me and my family like 3rd class citizen. Definitely do not recommend this company and avoid at all costs!!! Waste of my time and lost out on a house due to this OZ guy greediness
Dear Shy, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review/complaint is genuine, we would very much like to investigate your issues further and ask that you please contact us at socialmedia@connells.co.uk in order to resolve this.
5/5
GoogleVery good viewing with Mel! I highly recommend this agent.
Thanks Simon!
5/5
GoogleBriony - absolutely brilliant estate agent, had a lovely property viewings.
Thanks Michaela!
5/5
GoogleWe received an amazing service from this agency, especially from Kaci-Leigh and her manager. They were so patient with us.. Kaci-Leigh well done and keep up your good works and your manager is such a great team worker.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
4/5
GoogleThank you Josh T for your support. Very professional approach. Speeds up the formalities to make a move in to the place in a week. Responding back to the queries in a timely manner.
5/5
GoogleThe experience was so good, Kaci Leigh helped us through the process. She is very polite and patient she explained everything and guided us through the whole process. She helped us a lot.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GooglePatricia Bowden the best agent 👍🏻 …
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had Patricia and Callum, from the Stevaneg branch, letting my property. The team was very responsive and took care of everythign for me. I couldn't recommend Patricia enough, she was super proactive and found me the perfect tenant, even …
1/5
GoogleVery bad service, OZ was the person I dealt with over two weeks promised I could view a house, saying next week next, then said he tried to phone but I had no missed calls or voicemail. Now suddenly a offer was accepted. Didn’t even get a chance to view, may of gone higher than asking price!
Dear Edward, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review/complaint is genuine, we would very much like to investigate your issues further and ask that you please contact us at socialmedia@connells.co.uk in order to resolve this.
5/5
GoogleExcellent friendly and professional service.
Thanks for the wonderful 5* review Cath! Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank you to Ellen, Janine and Andy who helped us to complete on our first purchase after a bumpy process! I would totally recommend Connels Stevenage for all the effort they have put in!
5/5
GoogleDealt with Josh T... excellent service provided, kept in contact the whole process and made the process very smooth. 100% would use again
1/5
GoogleI do not recommend dealing with this particular branch, I wish I trusted the negative reviews before contacting them
Hello Iza Karwowska, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleAwesome team worked very hard to get the sale could not of asked for better or more professional agents
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleHave had to cancel contract as they did not put my property on a market for more than a month after signing contract. Agent was very unprofessional and allot of promises no action. …
1/5
GoogleAbsolute scam artists. Dodgy and unprofessional. Wanted back hand money to give me a property and when refused they decided not to give me the property. Absolute crooks and I would advise not buying a house with these estate agents.
Dear Kamrul, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review/complaint is genuine, we would very … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Payne's London office has 210 reviews across 1 platform: 210 on Google.
John Payne London is rated 3.9 out of 5 across all 210 reviews, and 3.9 out of 5 on Google from 210 reviews.
John Payne London, 1 Montpelier Vale, London, Greater London, SE3 0TA.
