Trusted Agent profile · London, Greater London
Verified
★★★★★
210 reviews across 1 platform
1 Montpelier Vale, London, Greater London, SE3 0TA
John Payne's office in London, Greater London, at 1 Montpelier Vale, is rated 3.9 out of 5 across 210 reviews on 1 platform, including 210 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad a house viewing and they were very helpful and gave all the information I needed to know. And also helping me through the buying process.
Great to hear you felt supported and well informed from the start, Francis. We are glad we could help, and thank you for sharing your feedback with us.
5/5
GoogleMy family and I always receive excellent customer service and support from Patricia Bowden. She really takes the time to get us the houses that best suit us and we are really excited to continue working with her
Thank you so much for your wonderful review! We strive to provide top-notch customer service and we are thrilled to hear that Patricia has been able to assist you and your family in finding the perfect homes. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleMel showed us round a house in pudsey, very friendly and knowledgeable. Highly recommend
Thanks Kyle for the positive review, really appreciated!
5/5
GoogleCharlotte Atherton sold our house, she was really helpful and attentive. Very quick at responding and was generally impressed, so much so that I will be requesting her in future sales. Thanks for all your help!
5/5
GoogleWe had our house appraised by Al and he was absolutely brilliant. Offered great insight and was extremely thorough in providing an accurate valuation. Highly recommended.
Thank you very much for your kind words, James. It was a real pleasure to meet you, look around your lovely home and get to know a bit more about your current situation. I'm so glad you found my advice helpful, and I look forward to being of further assistance in the future!
1/5
GoogleOz Ansari was rude aggressive and impolite. Sent in a corporate compliant and no response after they said they'd send a message to the branch. There are so many complaints about Oz Ansari. I'm surprised this offensive person still works there.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleEveryone we have dealt with have been really helpful. Briony and Ben we're particularly good and without their drive, we may not have got our house purchase over the line! Really good experience, at an obviously stressful time. Thanks, Mark and Katie
Thank you!😎 …
5/5
GoogleJust bought a house through Debbie, excellent customer service, such a smooth process and overall great experience. Debbie helped with any questions I had and generally just radiated how much she loves her job. Thanks!
Thank you Joe! We are happy to be part of your journey.
5/5
GoogleWant to say a massive thank you to Connell’s - in particular Ellen as she’s been brilliant throughout our purchase. She worked with us at the beginning, she took time to understand what we were looking for and set up multiple viewings with different options. Then once we had purchased the property she kept us updated the whole time. The purchase took a while because of some delays with the onward purchase, but Ellen was so helpful, kept chasing the solicitors on behalf of us and our sellers and she always responded quickly and nothing was ever an issue. Ellen’s calming and helpful manner really did help make a stressful situation so much better for us. Would very much recommend their service and would certainly go back to Connell’s for any future move (although we don’t plan on that for a while as we’re very happy with our new home!).
5/5
GoogleGreat experience , special thankyou to our moving manager , Isabel Peat , great communication , so helpful ,really worked hard for us , thankyou , Lisa & Dave
Thank you Lisa and Dave! Pleased we could provide a great experience for you both - warm wishes.
1/5
GoogleDoing nothing, taking commission. Branch manager is very rude and no courtesy to communicate with client. He will promise everything in the beginning to get the listing, once he get the deal then he disappears from the loop. Please use other agency, this whole team is a night mare.
Hi Dharmaraj Ganesh, Hello, we are sorry to hear about your experience. Please contact complianceresidential@connells.co.uk to discuss this matter further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
5/5
GoogleThey were very professional, friendly and easy to deal with. Deborah Cundill-Houghton mostly dealt with my purchase and she was great. Very helpful and replied promptly to my emails.
Thanks Jane! Glad we could help with your purchase.
5/5
GoogleGreat service from all at the branch, all members of staff very pleasant and helpful.
Thank you for such kind feedback. It’s great to hear the team made a positive impression throughout. Wishing you the very best moving forward.
5/5
GoogleKaci- Leigh is the Best. She was on the ball from the beginning. Thank you so much Kaci. Keep the good works
Thank you for your amazing 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great experience with Charlotte when purchasing a property. She was extremely proactive and friendly. She is an asset to the business.
5/5
GoogleAbsolutely brilliant
Thanks Dean! Best wishes
5/5
GoogleMel the viewer was great at her job! First time I’ve come where she had all the knowledge of the property! Great service and very polite!
Thank you Junaid! Happy to hear that you are pleased with our service.
5/5
GoogleEllie has always responded with a friendly and professional manner. Highly recommend....
Lovely to hear this, thank you Jill for your recommendation. We really appreciate you sharing your experience with us.
5/5
GoogleI have just completed on purchasing a property through Ellen. I viewed my first property with Ellen almost a year ago, and she has been professional, considerate, responsive and personable throughout the whole process. I never felt forgotten, received many consistent updates and Ellen was always available and happy to help. I couldn't be happier with my dealings and will be back in the future if needs ever be. Thank you!
5/5
GoogleSale of property was professionally handled by Deborah Cundhill-Houghton and I was consistently updated with progress. Any queries immediately handled. Agent readily available. Very pleased with outcome.
Glad we could help, thanks Susan!😊😊 …
5/5
GoogleRecently bought a house through ms Pudsey and was looked after by Debbie I was really impressed by her knowledge and customer service I would definitely recommend
Thanks Josh! Pleased we could help.
5/5
GoogleGreat profesional service - thank you !.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWas given some good viewings this afternoon, the person showing the houses was very informative and helpful.
Thanks Kira!
5/5
GoogleAgent Kaci-Leigh is very professional and efficient, she arranged viewing the same day I enquired, 2 weeks later I had keys to the new place.
Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Payne's London office has 210 reviews across 1 platform: 210 on Google.
John Payne London is rated 3.9 out of 5 across all 210 reviews, and 3.9 out of 5 on Google from 210 reviews.
John Payne London, 1 Montpelier Vale, London, Greater London, SE3 0TA.
