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★★★★★
210 reviews across 1 platform
1 Montpelier Vale, London, SE3 0TA
John Payne's London office at 1 Montpelier Vale is rated 3.9 out of 5 across 210 reviews on 1 platform, including 210 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBig thank you to Gemma and Rochelle who guided me expertly through my first ever house purchase process. Friendly, timely and always well informed.
Thank you Hubert for such kind words. Fantastic to hear that you felt everything was well guided, timely and informative during your first purchase. Massive congratulations again on purchasing your first home!
5/5
GoogleI recently bought a house through this company ,i viewed it twice ,and have to mention gloria ,what an asset to the company ,fantastic at her job explained everything to me so helpful ! Ive been dealing with Briony ,unfortunately i didnt get the chance to meet her as its been over the phone ,but what a delightful young lady she seems , very helpful, very knowledgeable ,nothing to much trouble no matter how big or small Seems a very genuine, kind young lady and cant fault her at her job at all She put my mind at ease knowing its a stressful time So thankyou Briony for all your work Paula
Thank you Paula, for your lovely review of your positive experience with us! Warm wishes going in the New Year.
5/5
GoogleGreat service, both Alex Fitton and Liv Hulston-Warner were amazing when selling my home. Couldn’t recommend enough!
Thanks Kate for the recommendation! We’re delighted you had such a positive experience selling your home with us.
5/5
GoogleWe dealt with Bryony for our purchase and she was always very responsive and helpful answering any questions we had during the initial process!
Thank you Declan for such kind feedback. Glad you felt well supported early on and that your questions were handled quickly. We really appreciate you sharing your experience.
5/5
GoogleEllie is the best. Great responses to emails and a godsend.
Thank you Haseeb! Sending our best.
5/5
GoogleMel was a fab viewer and full of helpful knowledge
Thank you Ashleigh! Always happy to help and support wherever we can.
5/5
GoogleGreat team, super helpful. Followed up and supported us at every step of the purchase. Big shout out to Gemma & Rochelle, exceptionally helpful and replied to any query we had as soon as they could!
Thanks Alan for the positive review!
5/5
GoogleWe have recently sold and bought a new property through manning Stainton Pudsey and would like to say a massive thank you to Briony for going above and beyond to get our offer on the new property accepted so quickly, and especially on a …
Thanks Katie!
1/5
GoogleReally disappointing experience. Communication when making an offer on a property was poor. Updates were slow, unclear and I constantly had to chase for information. …
Dear RP123, thank you for taking the time to review our service. Naturally I’m disappointed to hear that you felt our communication fell below the expected standard and can only apologise if that was the case. … More
5/5
GoogleThe house we bought was sold by Adam and the team. They were really helpful throughout the process. Giving regular updates and even help chasing solicitors when things stalled. Would definitely recommend.
Thank you Laura! Best wishes for the New Year.
5/5
GoogleWe worked with Adam Yates, he was really helpful, acted quickly. Great communication
Great to hear you had such a positive experience, Casey. Thank you for your kind comments, they’re really appreciated.
5/5
GoogleBriony has been excellent so far! She has been super efficient and helpful. I know that if I have any questions she will always be on hand to help which is exactly what a first time buyer needs!
Thanks! Good luck going forward.
5/5
GoogleWe had a viewing that ended up being a bulk viewing on Sunday with the lovely Mel. She was very helpful, informative and any questions she didn't have the answers for she made a note to ask. Despite there being quite a few people looking we didn't lack for her attention or feelings under serviced and she made sure to include everyone around when giving out information.
Thanks for the positive review, Fran! Great to hear the viewing felt well organised and attentive, even with a busy group. Wishing you well.
5/5
GoogleBrilliant service from beginning to end and I'm sure it will continue into our tenancy. Kaci is brilliant, professional and answered all our questions. She reassured us and explained everything in detail throughout the entire process. Most importantly emails were replied to promptly. Not to mention she was just a phone call away. We're first time renters, so to have someone that clearly cares for your needs and understands how to work with people is a great aid to any company. One week we're viewing a flat, the next week we've got the keys. Amazing. Thank you again for such great service.
Thanks for the excellent 5* review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleAboustley shocking wouldn't use.the staff and the manager where so unhelpful. Never kept me in the loop.had to get a solicitor involved
Hi Mick, As you weren’t the executor of the property, we weren’t legally able to provide updates. However, please be assured you were not ignored at any stage, we simply directed you to the correct channel for communication. The surveyor would have been from an external company, not our own, and I’m sorry if you thought we were not helpful. Ben and the Pudsey team.
5/5
GoogleGemma and Rochelle have been nothing short of exceptional. They guided us through every step of the process with professionalism, care, and expertise. They made sure we were always informed and their combined effort made us feel supported throughout the entire process. We truly felt like we were in the best hands possible, and the level of service we received exceeded our expectations. If you’re looking for a team that is knowledgeable, approachable, and completely committed to your success, Gemma and Rochelle are the ones to trust. We can't thank them enough for all their hard work!
Thank you Estera for such kind words! We are pleased that we could satisfy your needs and exceed your expectations, all the best.
4/5
GoogleThank you Keeley for helping us buy our first home in the UK since arriving back from Australia. Been a smooth and painless process. Looking forward to the next chapter in our lives in Pudsey.
Thanks Marlene😊😊 …
5/5
GoogleWe’re currently using Mannings to find our next home and Briony is helping us, she’s keeps us up to date and it’s always there to help. I’d recommend for anyone going through this process.
Thanks Chloe, glad we could help😊 …
4/5
GoogleI dealt with Briony who was very professional and easy to deal with from the start. Making the process relatively easy and kept me in the loop with feedback etc. …
5/5
GoogleFantastic experience for both of our viewings both pre and post purchase. Mel was super friendly and helpful and made us feel very at ease with any questions we had!
Thanks Philip! Happy we could help from start to finish.
1/5
GoogleWorst first time buyer experience! LACK OF PROFESSIONALISM, TERRIBLE COMMUNICATION AND ZERO TRANSPARENCY! We were shopping around for mortgage brokers and was suggested an advisor in- house called Janine. Had to follow up with some documents however hadn’t heard anything back from her. We called almost every day and were told she was in a meeting or in the phone every time. Hoping for a call back and never came. My husband called again to follow up in which she was extremely rude and unprofessional stating to my husband that “you are not a priority” and that she is very busy was her response. We decided to go with another mortgage advisor and still yet to hear back from janine. We were still viewing properties with an agent called Maria who was lovely and very supportive and informative. We decided to put an offer in for a property we loved. Waiting to hear back if it was accepted we didn’t hear anything back, we called a number of times and no one was getting back to us to find out that our offer was rejected however again no communication whatsoever. We were very transparent that we have two children and need to move asap but even that was enough to have our best interest at heart. They lack professionalism, communication is extremely poor and have no regard for your needs. I was extremely disappointed.
Hi Chantelle, I'm very sorry to hear about your experience. We take feedback like yours seriously and would like to address your concerns. Please contact us at complianceresidential@connells.co.uk so we can discuss this further. Best regards, Lucy, Customer Relations Team
1/5
GoogleTerrible. Put in an offer for a rental property, followed up with Leah who twice said she will contact to update once hearing back from the landlord. 2 weeks go by, nothing. Left a message with the office and was told she'd contact. I followed up by email to Leah and Patricia (who showed us the property and is a manager) asking for an update or any issues, with no response. Then see the property was updated on rightmove with new pics and a reduced price. Til this day, I was never contacted by either Leah or Patricia. Will assume the offer was rejected then 😂.
Hi S, I'm very sorry to hear about your experience and the lack of communication you received. Please contact us at complianceresidential@connells.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
5/5
GoogleWorked with Ben recently on a valuation and he was very honest and had some great advice for me. The follow up was great, very professional and stood out from local competitors. Would recommend.
Thank you Kayleigh😊 …
5/5
GoogleJust bought a new home and Debbie was incredibly helpful and communicative throughout the process. Really appreciated her help as a first time buyer.
Thank you Marcus, happy we could be apart of your first-time purchase!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Payne's London office has 210 reviews across 1 platform: 210 on Google.
John Payne London is rated 3.9 out of 5 across all 210 reviews, and 3.9 out of 5 on Google from 210 reviews.
John Payne London, 1 Montpelier Vale, London, SE3 0TA.
