John Payne London reviews

★★★★★ 5/5

Google

Not sure what black magic Gemma And Rochelle at MS were pulling off, but they can't be faulted for all of the chasing they did on my behalf as a FTB. Communication was brilliant and I feel genuinely lucky as to how stress free my experience has been. Thank you!!

Chris · 20 May 2026

★★★★★ 1/5

Google

After a few days in the property there was cameras watching us, we informed connels and they did nothing about this. Leans and Patricia (our agents) did not go and view the property prior to our move in. They rushed our move in until 1 hour before closing two days after our supposed move in date. They claimed they had no keys to conduct an inspection, however they had the keys to give it to us on the day? Furthermore, When we first viewed the property, it was labelled as furnished. We went to the viewing and she said "everything comes with the property". The landlord was present and also stated that. When we moved in, we found no furniture present, not even a mattress. The inventory showed all furniture, including mattress and bed, etc. therefore we couldn't sleep in the property for two weeks until a mattress was brought in which we had to say we wanted to terminate tenancy. During the two weeks, our phones were being ended on and emails were not being replied to. We had to go in person for them to contact the landlord for a mattress, as we didn't believe they were. When we went there, they contracted the landlord and he answered. Although they were saying they couldn't get through to him. We asked for compensation off rent, seeing as we couldn't stay in the property for two weeks as we were lied to about furnishings. The manager- Patricia wrote to us that she would sort out compensation. We kept emailing and calling, however our calls were being picked up by other staff. The staff would claim she wasn't in. However when I called with a withheld number, she answered. They would lie about when they would call us and what they were doing in regards to our case, when we asked for proof, they couldn't provide. At this point, we had a mattress however still no sofa. Then after three weeks of living in the periphery, the landlord said he wouldn't provide a sofa. Although it was in inventory and listing and contract. I asked Patricia and Leah what they would do about this, they said nothing. Although the landlord was not sticking to contractual obligations. We were technically paying £1250 for an unfurnished studio. No compensation for the fact there was no furniture and our missed time in the property.

Misssophia · 22 August 2025

★★★★★ 5/5

Google

We haven’t found our home yet, but Al has been excellent throughout our search so far. He has answered all of our questions clearly and always takes the time to help, which we really appreciate. He’s a genuinely nice guy with a very friendly attitude. We’re grateful for his support and would highly recommend him.

George · 22 March 2026

★★★★★ 5/5

Google

Mel was excellent in showing us as many properties as possible - super Sunday!

Ollie · 20 December 2025

★★★★★ 5/5

Google

Bought a house through Debbie, she was extremely helpful and really impressed with her customer service! Thank you Debbie

Kristin · 20 October 2025

★★★★★ 5/5

Google

Briony is currently dealing with the house we are purchasing and the communication has been very efficient, professional and concise so far.

Milly · 20 September 2025

★★★★★ 5/5

Google

From day one all has gone brilliant with no snags Been kept in touch all the time and would no hesitate to use them again

Tom · 20 August 2025

★★★★★ 5/5

Google

Excellent service from start to finish.Very helpful ,profesional,and supportive throughout the whole process of buying our home.Higly recommended!

Andreea · 3 October 2026

★★★★★ 5/5

Google

Fantastic branch, Georgia has been a fantastic sales negotiator and kept us updated at every stage. Thank you

Lyn · 20 September 2025

★★★★★ 5/5

Google

Gemma and Rochelle have been absolutely brilliant to work with. Very helpful throughout the process and kept me updated always. They have made my moving process a breeze, guiding me through things and keeping everything running. I would absolutely recommend.

Rachel · 20 April 2026

★★★★★ 5/5

Google

Mel showed us around a property today , she was lovely; very chatty and was able to answer all our questions. Gave us information and tips about buying houses in the future. Thanks met 👍👍 …

Leona · 20 May 2026

★★★★★ 5/5

Google

We had Ellie assisting us in purchase of our first home and I must say she was incredibly helpful and was always quick at getting back to us with any questions we had, couldn’t fault her she was amazing.

Emma · 20 April 2026

★★★★★ 5/5

Google

Al was very accommodating when it came to arranging the viewing appointment. He was very polite, courteous and also very well-versed in the finer details pertaining to the property in question. I’d have no reluctance in using Als services for any future sale of my properties.

Saddiqa · 22 February 2026

★★★★★ 5/5

Google

From the initial viewing arrangements to patiently answering all our questions, Georgia Ainsworth has been absolutely amazing. …

Lucy · 20 August 2025

★★★★★ 5/5

Google

Al was so helpful and friendly when we booked in to view a property in Rugby. Al knew the property well and answered any questions we had, and also offered help to assist us after the viewing also which we greatly appreciated.

Danielle · 22 March 2026

★★★★★ 5/5

Google

Thank you to Briony and pudsey branch for helping me. extra efforts appreciated

Thean · 20 September 2025

★★★★★ 5/5

Google

Al is passionate about houses. He combines this passion with his background as a creative and this further enhanced by being affable, eminently approachable and a desire to do a good job for you the client. I can’t recommend him highly enough

David · 22 February 2026

★★★★★ 5/5

Google

Mel was amazing and has helped us walk through the property

Mr · 20 September 2025

★★★★★ 5/5

Google

Kaci was such a great help with everything from the house viewing, trying to help me get the best price and local things to help me out. She was always friendly and replied and helped with any email I sent really quickly. Couldn’t have had a better first moving experience!

Ahmed · 24 March 2024

★★★★★ 5/5

Google

We purchased an apartment through manning Stainton and without the continuous support from Deborah I think I might have pulled out 6mths back and forth with solicitors Deborah chased them for me aswell keeping me updated I can't thank her enough for her support nothing was too much trouble.

Colleen · 20 November 2025

★★★★★ 5/5

Google

Al was great. We didn’t end up buying one of his properties but I was really grateful for his professionalism, advice, and kindness throughout our search. Thanks!

Stephanie · 22 April 2026

★★★★★ 1/5

Google

Oz Ansari was rude aggressive and impolite. Sent in a corporate compliant and no response after they said they'd send a message to the branch. There are so many complaints about Oz Ansari. I'm surprised this offensive person still works there.

Ian · 24 March 2024

★★★★★ 5/5

Google

Briony has done a professional job with my recent sale. she has kept me informed of progress and provided useful advice regarding negotiation on price. Her manner has always been friendly and she has return any calls in a timely manner. Many thanks and well done. Steve

Steve · 20 September 2025

★★★★★ 5/5

Google

Gloria who took me around a few properties was so lovely, helpful & friendly and Deborah who handled the offer process was also brilliant - a nice smooth journey

Lynne · 20 February 2026