Trusted Agent profile · London
Verified
★★★★★
621 reviews across 2 platforms
140 Plumstead Common Road, London, SE18 2UL
John Payne's office in London, at 140 Plumstead Common Road, is rated 3.7 out of 5 across 621 reviews on two platforms, including 129 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJade's very professional attitude and…
Jade's very professional attitude and feedback to any questions or problems that arose was both refreshing and reassuring. Everything was followed through in a timely fashion and the service could not have been better
Thank you, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. Best Wishes Acorn Customer Services
5/5
TrustpilotLouise was reassuring & helpful
Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.
Thank you Ella, That is a great review for Louise at Acorn Bexleyheath, thank you for taking the time to post. Kind regards Karen Hedges-Acorn Customer Services
1/5
TrustpilotThe worst letting property management I…
The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you. I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!
5/5
GoogleRobin was amazing extremely patient professional and helpful. Navigated the purchase of a BTL property in Thamesmead.
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! - Customer Services
5/5
TrustpilotA great service
The experience was as stress-free as it could have been. The online video tour was absolutely beautiful; Brendan and Jack were very easy to contact. They lined up a small selection of buyers who were chain-free, and we accepted a brilliant offer within 24 hours. We’re very happy with the service.
Thank you Dreana for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Brendan and Jack. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotI'd give 0 if I could.
Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.
Hi "angry". Sorry to read this. Can you email me your details and I will investigate what happened. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
1/5
TrustpilotThey are so incompetent
They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements. We had to follow for different procedures for four different tenants to get references because they just couldn't figure it out. They even put the wrong tenants on our rental agreements after being asked TWICE to remove them. Embarrassingly poor service.
5/5
GoogleI want to send a huge thank you to Nathanial for helping me move to my first place with my partner. I was terrified at first but it was really easy and quick. Any questions I had were replayed to within the same day couldn’t be more happy …
Thank you Tatiana for leaving us a 5* review. We are really happy that you were pleased with the service you received from Nathanial and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotKatlyn was amazing from start to…
Katlyn was amazing from start to finish. She kept me up to date with everything that was happening and answered every question I had.She was very professional and was avaliable when I needed anything.
Thank you Kylie for posting a 5 Star Review for Katlyn and the team at Dartford, we really appreciate. Kind regards- Karen Hedges Acorn Customer Services
5/5
GoogleI had a fantastic experience with William and Nathaniell! They provided excellent service from start to finish, always staying in touch and offering helpful support throughout the entire process. Their dedication in ensuring the conveyancers stayed on track really made a difference. Highly recommend!
Dear Rob Cavill Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Trustpilot11 Glendale
Ruby has been so helpful and attentive throughout the whole move process she is an absolute credit to your team and goes abouts and beyond to help I’m so gratfull she was by my side whilst moving what a gem
Thank you Romero for leaving us your review. We are really happy that you were pleased with the service you received from Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleOne of the best estate agent around the area. Robin has being really a great help throughout the whole process while purchasing the house. He is very friendly and easy to go on with he does his best and helps you with all the queries. A perfect person to help you in any hectic situation.Would recommend this place and Robin10/10.👍👍 …
Thank you, Zeny, for taking the time to review your experience. I am delighted to hear that you were happy with the service you received from Robin and the team! Thanks, Customer Services
5/5
TrustpilotFab viewing
We viewed a property with a young man called Kieran, all I can say is WOW. He was absolutely amazing, what a lovely young lad. Knew everything about the property, didn’t hesitate on any questions we had to ask, he was by far the best estate agent we viewed a property with and we viewed alot! Thanks so much again Kieran, you are a total gem to acorn estate agents.
Hi Daisy, thank you so much for your kind words! We're thrilled to hear that Kieran provided such a fantastic experience during your property viewing. We appreciate your feedback and will make sure to pass it along to Kieran. We hope to assist you further in the future.
5/5
GoogleNathaniell was an absolutely lovely estate agent for us, flexible with viewings and helped us think about the right things when going through properties, really helped us!
Brilliant, thanks Michael for a 5 Star review ! Best wishes Karen Hedges- Acorn Customer Services
1/5
TrustpilotVery poor experience with one member of the team - Joy Davis
Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line. Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company. Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you). It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job. She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on. So in conclusion - bexleyheath branch - awesome team who will help at any point. Joy Davis - terrible.
5/5
TrustpilotThanks to Crystal from the Forest Hill…
Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!
4/5
TrustpilotI had three estate agents who all gave…
I had three estate agents who all gave different prices Acorns was the best by far and the valuation proved they were spot on house sold without any problems.
Thank you for your kind review of our Dartford Office. We would love to know if there is anything we can do to make this a 5 Star! Kind regards Karen Hedges- Acorn Customer Services
5/5
TrustpilotRebeena Bukreedan is an asset to your team
I recently used your rental service to find a tenant for my property. I have to say Rubeena was extremely helpful. Her professionalism and diligence in securinga tenant was remarkable.I will certainly be using the service again.
Thank you Joseph for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent service from Jess Rayfield
Jess has been managing my property for many years. I value her commercial judgement, efficiency and professionalism. She is a gat person to work with
5/5
TrustpilotAll positive from us
Hi, Not sure why everybody's complaining about this estate agency. I dealt with Damian (London-Kennington branch) and I have to admit he's been really helpful, he tried to talk with the landlord trying to meet our offer. In the end, he managed to convince him to accept our offer (after refusing it the first time) but unfortunately, it was too late as we already arranged with someone else.No issues in terms of money either, holding deposit been refunded after a couple of days.All positive from us
5/5
GoogleI can really recommend this estate agent! Nathaniell in particular was very helpful and made our first major purchase a very pleasant experience. Can only recommend!
Dear Ida-maria Nieberg, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
2/5
TrustpilotThere were moments that showed…
There were moments that showed potential, but overall it felt clunky, inconsistent, and disappointing.
1/5
TrustpilotLettings department is a let down
Lettings department is a let down. - The person you are looking for is never available, promised call backs never happen. - Lack of internal communication ie the house we rented was being sold, then towards the end of tenancy our property manager (some new person who was never introduced) asked to urgently confirm if we want to renew tenancy...- Ridiculously overpriced quotes for work. Received a £3k quote to fix a window issue. Got it done for a few hundred without them...Spent a bit over 5 years in the property, in year 2 we stopped talking to them and went directly to our landlord due to above mentioned problems. Landlord ended up selling the house via another agency for same reasons. Waiting for the deposit now, provided all information they asked for and received zero confirmation/update as to what to expect. We are talking about a 30 seconds email...
Dear Istvan. I am sorry to read your review of the service you received. I will speak to the Property Management team and make sure you are updated at the earliest opportunity.Thanks Andrew Roberts - Customer Relations Manager
5/5
GoogleNathaniell you are the best, Thank you very much 😊 🙏 …
Hello Abiodunï Alimi Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
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