John Payne London reviews

★★★★★ 5/5

Trustpilot

Excellent service with exceptional…

Excellent service with exceptional communication, thank you Mark and the rest of the team!!

Rob · 12 May 2023

★★★★★ 1/5

Trustpilot

AWFUL - Staff haven't got a clue what they are doing

AWFUL.So unprofessional, they haven't got a clue what they are doing! They lied to us, saying we would have free parking round the back of the property, then got told its only out of work hours, then to now a month later we have moved in to be told we cant park there. Then we got told we had a loft included which was great for us to put our Christmas decorations up (when shown the place the estate agent confirmed we could have this and would get the key for the loft and confirmed the parking) and then to be told we cant use the loft as there was damage. Surely you would tell us this before signing a contract? They didn't haven't a clue when we was asking them questions when seeing the property. They only care about there commission. No communication within the team, the contract was wrong twice, so they had to redo it. (Sian and Bill)When collecting the keys, I had to go to the property first and then had to go to the office with estate agent Natalie; we both got in our cars and headed to the office (15 mins drive) I got there and Natalie turned up half an hour late! No apology, nothing. I then had to take the whole day off work instead of half a day. She didnt even show her face she gave them to someone else to give to me.I will never ever go with this company again, constant disappointment.

Hadley · 22 October 2020

★★★★★ 5/5

Google

John Payne has been a joy to work with. They have been professional and accommodating thoughout the process of selling my property. Robin has gone above and beyond to get any issues resolved and has delt with all parties to get the sale done. Highly recommended.

Sam · 11 May 2024

★★★★★ 5/5

Trustpilot

Really helpful

Really helpful, professional and proactive. Well done to Richard, Max and the team at Catford.

David · 20 March 2023

★★★★★ 1/5

Trustpilot

An absolute clusterf*ck

An absolute clusterf*ck. We have been told barefaced lies at every turn regarding moving dates and communications with the landlord. They've continually tried to move the moving date forward. We originally asked to move on the 10th of September, and they brought it forward to the 31st of August, and then tried to move it again to the 26th. We've now been told with 3 days notice, a booking van booked and numerous deliveries turning up to what should be our new home, that the date has now been pushed back a week. We're still meant to be paying from the 1st.Communication has been appalling, with apparently multiple branches working on this single property, no-one within their teams are talking to each other, and now that stuff has started to go severely wrong, we're not able to get help, with one business day before our moving date.

Customer · 28 August 2020

★★★★★ 5/5

Trustpilot

Extremely impressed with Jamie Perrin…

Extremely impressed with Jamie Perrin and his colleagues especially Lilia Ghenim (my favourite person).All dealings were done professionally all through.Fully impressed.

Ayo · 5 August 2022

★★★★★ 5/5

Trustpilot

Great service

Great service. My property manager Natalia Rich is always quick to respond and is proactive in resolving issues. Would definitely recommend.

Cathy · 26 July 2022

★★★★★ 1/5

Trustpilot

I’m very frustrated with the continuous…

I’m very frustrated with the continuous and excessive delay in pace and receiving vital information.Prior moving into our flat we had issues with our property manager. Now we've moved in we still have issues with the same property manager. We receive little to no information on urgent enquiries and are left stuck with no way to move forward.Our hob is incredibly dangerous and could easily burn the building down. I’ve expressed how hazardous this is on multiple occasions!!! Two engineers have come to the property and confirmed this needs to be replaced IMMEDIATELY. This excessive delay is not only putting myself and my partner in danger but the rest of the neighbours in extreme danger. Your lack of action is life threatening and highly concerning. I’ve asked for a follow up on this and many other things since I’ve move here, which was almost 3 months ago now. I have received zero information! This matter is urgent and incredibly important. Why isn’t this being take seriously? Would it take a second Grenfell tragedy for this matter to be taken seriously? The current agent we have isn’t prompt enough in responding and doesn't take any action. I want a different property manager immediately! I ask for this before and was told to be patient due to co-vid 19 but this is now excessive and ridiculous. We cannot continue like this.

Sheena · 13 July 2020

★★★★★ 5/5

Trustpilot

Excited

Hi I have found all the team very helpful and supportive We had a shakie start as I felt lack of communication made me feel anxious about the process I spoke to them about this issue and it was resolved straight away abie has been a Star pleasant polite and positive throughout A big 😊 you

Marianne · 14 September 2023

★★★★★ 1/5

Trustpilot

Would leave 0 rating if i could

Would leave 0 rating if I could. I moved out in August and i'm still on the tenancy, despite me talking to several people over the course of this time and it being stated to me on two separate occasions that the new tenancy has been issued. I've been told i owe thousands of pounds in rent which i don't as i don't live there anymore and now they're refusing to tell me if it's been escalated to credit companies. Quite honestly dumfounded by the lack of organisation and respect from acorn.

Billie · 22 April 2020

★★★★★ 1/5

Trustpilot

So disappointing

Promised 4 weeks rent back at the end of our tenancy. 2 months later and we are still waiting. They are trying to lay the blame on the landlord but it wasn't the landlord who advertised that promotion but them (false advertisement?) Now they don't even reply to my e-mails. Unacceptable. We always paid our rent on time and kept the flat in excellent condition. We are so disappointed.Edit. Yes, I off course Ido have the email!! I just can't believe that after all this and after all those months you require 'evidence. I have already sent that email the day we moved out and it's still 'being handled'.

Elina · 14 April 2020

★★★★★ 1/5

Trustpilot

The bannister being broken for best…

The bannister being broken for best part of 2 years and lack of hand rail and as a result I fell down stairs have a fracture and soft tissue damage We had 3 contractors out and STILL NOTHING done Try checking again Keith Hart Thornaby

Colleen · 21 April 2024

★★★★★ 1/5

Trustpilot

They don’t even deserve1 star

They don’t even deserve1 star, they have been the worst institution that I have dealt with in my life. Their services are horrendous. The people working there are rude and hard to talk to. Their flats are not safe, no sound proof and expensive. We have lived in one of their properties for 2 years. The alarm was going off 3 sometimes 5 times a week, the lifts were always broken. On top of that, they have decided to change the cladding when we moved in. The noise was unbearable.Be really careful before signing any contract with them

Nawal · 15 January 2020

★★★★★ 1/5

Trustpilot

Utterly incompetent building manager

Possibly the most unprofessional and incompetent property management I've ever encountered. Slow to rectify faulty public areas and unclear communication. I've had several issues with regards to rent payments, misleading information regarding apportionment of rent to the extent where I have had to seek advice from citizens advice and Shelter who advised me to report to trading standards. Only after providing this information was I listened to however, property manager is now avoiding direct communication with me which frankly, is the most pathetic thing I've ever come across. Probably won't be renewing my tenancy because of this ridiculous inability to manage anything let alone an entire building.

Nicola · 4 December 2019

★★★★★ 1/5

Trustpilot

Incompetent staff, take deposit then refuse property

The very first agent i spoke to on the phone to view a property rental was extremely awkward, which isnt a great first impression but no major warning signs yet.We turn up at the property and turns out the agent had double booked themselves multiple times so despite turning up 45 minutes early we ended up seeing it late. Okay, slightly annoying but it happens.Then they asked us to fill out a sheet with our information, who would be moving in etc. Filled it out, sent it to them and phoned them up to make sure it was received etc. Seemingly there was no issue since they then asked for a holding deposit from us after receiving all this information not long after (bearing in mind the information on this property stated it was available immediately but actually wasnt available for a month, which we found out at the viewing). We pay the holding deposit immediately, all fine.The agents didnt phone us back with any info on what was happening so we phoned them up and then they came up with multiple excuses such as "oh, we think theres too many people moving in..." Okay, thats not much of an issue since 2 of the tenants travel very frequently and will only be there for a limited time in the year. It was a 2 double bedroom house with 4 people listed to go on the tenancy, so I dont understand how this is somehow an issue but I digress.This was explained and the agent said okay, they would phone the landlord and inform. We never got a phone call back. We phoned them again, turns out that agent wasnt working that day and seemingly never phoned the landlord either so we explained it to a second agent again. They said okay they would phone the landlord and explain it and phone us back... Surprise surprise, we got no phone call back yet again. We phone them back again another time a couple days later and get back on the phone to one of the agents again, then they say that the landlord doesnt think we're telling the truth...? But they saw all of this information on the form we filled out before we paid the holding deposit and it wasnt an issue but now suddenly they dont believe us? We also were told we needed to pay 12 months in advance to be eligible to rent the house, which we said was fine and not a problem. We also had a landlord reference ready if they needed it which was never asked for.They took our holding deposit and didnt inform us that they had given the property to someone else, plus the property was still listed as being on the market (still is in fact) the whole time, despite us paying the holding deposit already.They took our money then never bothered to phone us back a single time to inform us of anything that was happening and obviously they had another set of people in mind to move in but again, never phoned us up and never intended to take us in the first place.Incredibly incompetent set of staff that will take your money for ransom for as long as possible that never phone you to inform you of what is going on. I was shocked to see how bad their ratings were, definitely will never use these agents ever again. Avoid them like the plague. The reviews are completely accurate.

Emily · 22 July 2019

★★★★★ 1/5

Trustpilot

Less than poor

Less than poor - do not use this agency to manage your property.Their charges are extortionate and they do nothing for their fee. My agent was off sick for weeks and no one took over the management of my property. The tenants were smoking cannabis and I was having to deal with the complaints.They also failed to inform the tenants that the property is for sale and so the tenancy was short term.I will be filing a formal complaint.Their sales dept at Crystal palace are not much better. If your property is not the easiest sale they quickly lose interest, fail to provide feedback and avoid your calls.If I could give a zero I would.

Eleanor · 8 May 2019

★★★★★ 1/5

Trustpilot

Absolutely terrible in every way

Absolutely terrible in every way possible. They don’t know what they’re doing and haven’t sorted anything. We’re paying for the most expensive apartments in the city we live in and everything ( including water ) keeps going down, it’s been months and they haven’t done anything at all to sort it or fix anything. Going through documents with them was terrific, they can’t keep up with dead lines for contracts etc. They keep trying to charge us for things we don’t owe them. Absolutely horrific

Jicky669 · 26 January 2019

★★★★★ 5/5

Trustpilot

Excellent, wonderful, terrific

We used the Dulwich Office and Paddi and Martin have been wonderful. We had more people look at the house in one week than we had had in the previous 2 years. They really made things happen and must have sprinkled a little magic dust on the place because it sold! The staff were really helpful at all times and all the information that we or the buyers needed was to hand. I cannot sing their praises highly enough. Please keep going this way guys!

Terry · 22 January 2019

★★★★★ 1/5

Trustpilot

Been Trying To Get Someone To Help For 4 Months

Have been trying to get an issue resolved for 4 months now, every time we contact someone we're told it'll get passed on and someone will be in touch, never happens. We're calling at least once a week at this point, often more, and I don't know what to do anymore, nobody seems to want to help.Also had lots of issues trying to move in, was told we couldn't move in on the date our tenancy started because originally the keys from the last tenant hadn't arrived to the landlord in time, then we were told it was because the builders hadn't finished everything in the kitchen and it was unsafe (the only things that needed doing before we moved in was installing the fridge and the extractor fan, they had about a month to do this from putting down the deposit to moving in), and then we were told the landlord hadn't sent the keys yet, and they might be here in time, but they might not. We were told all of this this the day before our move in date, we'd already hired help and had furniture deliveries coming. In the end we got the real reason from someone else at the company, the last tenant had been unreachable since leaving and had never sent the keys (we suspected as much as they accidentally sent us an email meant for someone else demanding the keys back and furniture to be moved as someone was about to move in prior to this). We managed to move in on the day in the end as they finally agreed to change the locks. Before we found out the full story, we were continuously lied to and kept getting our date pushed back, but it doesn't sound like they were ever getting these keys and I don't know what would have happened if we hadn't kept questioning the explanations that were being given.

Em · 21 January 2019

★★★★★ 5/5

Trustpilot

Josh has been very helpful and…

Josh has been very helpful and understanding with our rental search and listened to our needs. Great service 👍

Charlie · 6 May 2022

★★★★★ 5/5

Trustpilot

Absolutely outstanding

Absolutely outstanding! We have just exchanged on our first property. We delt with 3 members of staff Kieran, Steve but the main man was Dan from Gravesend. All of the staff were amazing! Great communication, always contactable and accommodating. Fab team all of them. Wouldn't bother going anywhere else.

Kira · 1 December 2023

★★★★★ 5/5

Google

Nathaniel and Oliver we're really helpful in finding us a house we love and making the process as straightforward and easy as possible. Would recommend whether buying or selling!

Davegerardmusic · 26 November 2024

★★★★★ 5/5

Trustpilot

Very pleased with the service received…

Very pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the Grove Park team were responsive, professional and gave excellent advice. I would not hesitate to recommend for anyone looking to sell a property.

Neil · 27 February 2023

★★★★★ 1/5

Trustpilot

Just avoid

Currently dealing with Jamie Perrin regarding a minor dispute over works done, paid, deducted etc - seems to find it utterly entertaining to send patronising, sarcastic and tedious emails and is enjoying being obnoxiously difficult over the phone. I'm not entirely sure what one gains from behaving or talking to tenants the way he does but he seriously needs some customer service training.Absolute nightmare to deal with when support is needed given current circumstances.

Current · 5 May 2020