Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotMy Overall Experience was good
My Overall Experience was good. My agents were very responsive and helpful
ExclusivelyMe · 17 October 2022
Agent replied · 13 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from us but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotIf I could give 0 star I would.
If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.
Lala · 27 November 2019
Agent replied · 13 June 2024
Hi "Lala". I am of course sorry that you have felt it necessary to leave the review you have as from what I can see, the circumstances leading to your tenancy termination are very different to what you have quoted here. Not appropriate to discuss on this open forum, however, if you would like to speak to me, please call 020 8315 6929 or email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotDO NOT BELIEVE the fake reviews
DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!!
Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid.
-100 review
Fi · 26 October 2023
Agent replied · 13 June 2024
I am sorry to read this Fiona and believe that our team have been in touch to resolve the issues. Thanks
★★★★★ 5/5
TrustpilotMy house valuation was carried out by…Leon
My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.
Johan · 16 November 2021
Agent replied · 13 June 2024
Thank you Johan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotThe worst property agency
The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.
Chris · 21 March 2019
Agent replied · 13 June 2024
Dear Chris, I am sorry to hear this and will investigate the issues immediately. I will contact you directly when I have an update. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRight from the first day l met with William Chidley of JohnPayne Estate agent Plumstead High street , he was helpful and answered all my questions concerning selling and buying properties.He was forthright and businesslike.A top rated estate agent with lots of experience, l will recommend him again and again
OLUSEGUN · 11 May 2023
Agent replied · 14 June 2024
Thank you Olusegan, thats a super review !! I will be sure to pass that on to William and the Team. We are really pleased you are happy. Kind regards Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotJonathan was very professional and…
Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated
William · 31 January 2020
Agent replied · 13 June 2024
Thanks William for the 5 star review. Very pleased that you were happy with the service you received from Jon!
★★★★★ 1/5
TrustpilotAbsolutely dreadful.
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !
Charlie · 13 May 2025
★★★★★ 1/5
TrustpilotTerrible management of our property
Laura · 13 April 2026
★★★★★ 5/5
TrustpilotFantastic company
Fantastic company. We worked with Beth who was very helpful throughout the entire process.
Frances · 19 July 2021
Agent replied · 13 June 2024
Thank you Frances for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleJackie was our contact for house viewings. She was always helpful and professional. All the best.
Jennifer · 19 May 2020
Agent replied · 14 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Jackie but would love to know how we could have achieved 5 stars! If you have … More
★★★★★ 5/5
GoogleWe used John Payne to sell our property. Within days of listing the property it was sold. I interfaced with Nathaniel, William and Christopher. They came across as highly professional, responsive and knowledgeable. We were provided support and advise throughout the sale process. I would highly recommend their services.
Hostile · 26 November 2024
★★★★★ 5/5
TrustpilotGreat estate agents, get the job done!
Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!
Becky · 3 February 2023
Agent replied · 13 June 2024
Brilliant, thanks for posting a great review. for Amelia and the Dartford Team Karen Hedges-Acorn Customer Services
★★★★★ 4/5
TrustpilotLeon in Streatham - very proactive
A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service
James · 21 October 2020
Agent replied · 13 June 2024
Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleFantastic team.kept well informed right through the sale of my house. Always polite and ready to answer any questions .Nothing was ever too much. Throughly recommended.
Gladys · 11 May 2024
Agent replied · 14 June 2024
Thank you Gladys, thats really nice to hear ! Best wishes Acorn Customer Services
★★★★★ 5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Martin · 8 December 2023
Agent replied · 13 June 2024
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
★★★★★ 5/5
GoogleWe received excellent service from William Chidley
He was very helpful and kept us up-to-date all the way through the process
I would definitely recommend them
Janice · 25 April 2024
Agent replied · 14 June 2024
Janice, thank you for sharing your positive experience with William Chidley. We're thrilled to hear that he provided excellent service and kept you well-informed throughout the process. We truly appreciate your recommendation and look forward to serving you again in the future.
★★★★★ 2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
G · 29 August 2020
Agent replied · 13 June 2024
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleFantastic job! Was a pleasure working with Robin. Made the whole process of selling our house completely stress free. Would highly recommend using John Payne.
Lesley · 7 May 2024
Agent replied · 14 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks, Customer Services.
★★★★★ 1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
Gurbax · 30 January 2025
★★★★★ 1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
Chris · 14 November 2024
★★★★★ 5/5
GoogleA first class branch team. Will, Nathaniel and Robin. Excellent communication throughout and would highly recommend as the best in the area. Thanks guys.
A · 7 May 2024
Agent replied · 14 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
KC · 6 April 2019
Agent replied · 13 June 2024
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleProfessional agents that help both buyers and sellers find solutions. I was purchasing a property and received good support during the whole transaction period, which was unfortunately required due to not having the best lawyers on my side.
Jonathan · 11 May 2023
Agent replied · 14 June 2024
Thank you Jonathan, we appreciate you taking the time to post a review for us! Glad you are happy. Best wishes Karen Hedges Acorn Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
