5/5
GoogleHelpful, always at the end of the phone and made our purchase happen on time. Nicola helped us throughout and always a pleasure to talk to.
Trusted Agent profile · London
Verified
John Payne London reviews
★★★★★
621 reviews across 2 platforms
140 Plumstead Common Road, London, SE18 2UL
John Payne's office in London, at 140 Plumstead Common Road, is rated 3.7 out of 5 across 621 reviews on two platforms, including 129 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleHelpful, always at the end of the phone and made our purchase happen on time. Nicola helped us throughout and always a pleasure to talk to.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Nischal Gyawali, Thank you for taking the time to review your recent experience you have had with our team at John Payne Plumstead Common. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear, Chandraman Thapa! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hello Natalie Beale Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
1/5
TrustpilotAwful, unprofession, hidden fee's
Awful, unprofessional and have hidden fee's. All round bad customer service, communication and complete lack of respect for their clients.
5/5
GoogleFantastic service & kept me fully informed at all times
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2025
Dear, Shiva Gurung! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Brlliant! Thank you so much for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Thanks for the 5-star review. Customer Services
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Thanks for the 5 star review!
1/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Sagar. I am sorry to hear about the service you have received and would like to investigate the issues further. I have emailed you directly but you have not responded. Could you please email me at andrew.roberts@acorngroup.co.uk with the details of your complaint or if easier you can call me on 020 83156929. Thank you. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Thanks Adams for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery helpful
Agent replied · 14 June 2024
Thank you Huong for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Thanks Csaby for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHe is very helpful and nice
Rating only, no written review.
Agent replied · 13 June 2024
Thank you Amadou for leaving us a 5* review. We are really happy that you were pleased with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
TrustpilotMy god they are completely useless.
Rating only, no written review.
Agent replied · 13 June 2024
Dear Giacomo. I have spoken to your Property Manager and she informs me that your landlord had a long list of items that needed fixing before you moved in. He has agreed to do all of these and has done his best to do so before moved in. I believe that there is still one outstanding item which is due to be fixed within the next 7 days. Unfortunately, as we don't manage the property for your landlord, he choses to use his own contractors, but we have kept you updated during the process and will continue to do so until the items have been resolved to your satisfaction. I am sorry that you have not been happy with the service and if I have missed anything, I would be very pleased to hear from you. Thanks. Andrew Roberts - Customer Relations Manager (Andrew.roberts@acorngroup.co.uk).
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about John Payne London
How many reviews does John Payne London have?
John Payne's London office has 621 reviews across two platforms: 129 on Google, 492 on Trustpilot (across the whole business).
What is John Payne London's rating?
John Payne London is rated 3.7 out of 5 across all 621 reviews, and 4.8 out of 5 on Google from 129 reviews.
Where is John Payne's London office?
John Payne London, 140 Plumstead Common Road, London, SE18 2UL.
