Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had the pleasure of working with Kevin on the sale of my flat. I wanted the quickest turnaround possible as I saw a house I fell in love with and I wasn’t even on the market. Kevin followed up quickly and we were on within a matter of days, my flat sold within a week! His guidance throughout has been spot on from the pricing point, to the buyer, to the endless catch up calls, Kevin has been there. The photographers they use to market are wonderful as are the removals team they recommend - James removals. Kevin and Jackie have been at the end of the phone throughout the whole process, giving reassurance and kindness throughout making this experience that much more enjoyable. They really are the dream team and I haven’t stopped recommending them since. Thank you for being the best!
Samantha · 4 August 2026
Agent replied · 25 August 2026
Thank you for your wonderful 5-star review, Samantha! We’re delighted to hear that Kevin and Jackie provided such dedicated support and helped you achieve a sale within just a week.
It’s fantastic to hear that their guidance, communication and reassurance made the process so positive, especially when you were working towards your next home. We’ll be sure to pass your kind words on to Kevin, Jackie and the wider John Payne Eltham team.
Thank you for your fantastic recommendation and for choosing John Payne Eltham!
Best wishes,
The John Payne Eltham Team
★★★★★ 5/5
GoogleI bought my property with John Payne Plumstead recently and dealt with Nathaniell Ward. It was a complex one with many deadlines - but I have to say I couldn’t fault Nathaniell at all. His communication was excellent (even when solicitors weren’t being very helpful!) and was available at all times (sometimes even when he was on leave) to answer my questions and chase for me. I had better communication and updates from Nathaniell compared to my own solicitors and he truly did go above and beyond. I couldn’t recommend more highly. Thank you so much
Ellie · 1 August 2026
Agent replied · 11 August 2026
Thank you for your fantastic 5-star review, Ellie! We’re delighted to hear that Nathaniell provided such excellent communication and support throughout what sounds like a particularly complex purchase.
It’s wonderful to hear that his dedication, availability and proactive approach helped keep everything moving, even when there were challenges with solicitors. We’ll be sure to pass your kind words on to Nathaniell and the John Payne Plumstead Common team.
Thank you for your fantastic recommendation and for choosing John Payne!
Best wishes,
The John Payne Plumstead Common Team
★★★★★ 5/5
GoogleA company is represented by its people and Jacqueline Bissett at John Payne Eltham truly represents that at the highest level. She knows and understand the properties she is selling, takes time to explain every detail, listens patiently to her clients needs which can be atypical and has great enthusiasm overall. One may expect this to be standard but reality is a bit different with estate agents these days but Jacqueline was a welcome change to that. You are in good hands at John Payne Eltham, certainly with Jacqui.
Faizan · 25 July 2026
Agent replied · 25 August 2026
Dear Faizan,
Thank you for taking the time to leave such a fantastic five-star review.
We're delighted to hear about your experience with Jacqueline and the Eltham team. Understanding our clients' needs, providing detailed guidance, and delivering a personal service are all key parts of what we strive to achieve, so it's wonderful to know Jacqueline made such a positive impression.
Your kind words about her knowledge, enthusiasm, and commitment will mean a great deal to Jacqueline. We'll be sure to share your feedback with her and the wider team.
Thank you again for your recommendation and for choosing John Payne Eltham.
Kind regards,
John Payne Eltham
★★★★★ 5/5
GoogleWe recently completed our first house purchase and the team at John Payne made sure that was the smoothest and least daunting experience, especially Jacqueline Bissett. Throughout the whole process Jacqueline was extremely supportive, upbeat and knowledgable, quickly responding to our queries and proactively expediting the sale.
Rest assured, if you need any assistance with buying/selling properties, you are in safe hands with the team at John Payne in Eltham.
Sanjay · 4 August 2026
Agent replied · 25 August 2026
Thank you for your wonderful 5-star review, Sanjay! We’re delighted to hear that Jacqueline and the John Payne Eltham team helped make your first home purchase feel smooth and stress-free.
It’s fantastic to hear that Jacqueline’s knowledge, proactive approach and quick communication made such a difference throughout the process. We’ll be sure to pass your kind words on to her and the wider team.
Congratulations on your first home, and thank you for your fantastic recommendation!
Best wishes,
The John Payne Eltham Team
★★★★★ 5/5
GoogleSelling, buying and moving out of a property is always a stressful process, but the one consistent positive throughout was the fantastic service from the team at John Payne. In particular, Chris went above and beyond while patiently handling our sale, supporting us when we had to find new buyers, and gave sound advice throughout. We've completed today, and these guys helped us get here more than anyone. Big thanks guys, I highly recommend John Payne Plumstead!
Kino · 30 April 2026
Agent replied · 7 May 2026
Dear Kino Lurtz,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Chris and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
John Payne Plumstead
★★★★★ 5/5
GoogleI would highly recommend John Payne in Eltham. Pernilla has been extremely helpful and professional during the process of letting out my property nearby. She has been very responsive right from the start, answering all my questions, and as a first time landlord there were many! And she found me a great tenant. Great service all round.
Alex · 25 July 2026
Agent replied · 25 August 2026
Thank you, Alex, for your fantastic five-star review.
We're delighted to hear that Pernilla provided such a positive experience while helping you let your property with our John Payne Eltham team. Becoming a first-time landlord can feel like a big step, so it's wonderful to know that Pernilla's professional advice, responsiveness and support helped guide you through the process with confidence.
We're also pleased to hear that she successfully found you a great tenant and delivered the high level of service we aim to provide for our landlords. At John Payne, we pride ourselves on our local property expertise and personalised approach to lettings, helping landlords achieve the best possible outcomes for their properties.
We'll be sure to share your kind feedback with Pernilla and the wider Eltham team. Thank you for recommending John Payne, and we wish you continued success with your property.
★★★★★ 5/5
GoogleDuring our quite lengthy search for a house in Plumstead, we crossed paths with Chris and with Nathaniell a good few times. Both were a pleasure to encounter, getting the balance spot on between professionalism and friendliness. Both were extremely helpful and knowledgeable. Even though we ended up buying through a different agent, that doesn't detract in any way from their efforts. I strongly recommend John Payne, as I regard them as a supremely professional and efficient outlet.
Neil · 6 November 2025
Agent replied · 26 December 2025
Dear Neil Macdonald
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJackie Bisset has been so helpful and understanding of our future home requirements and even though we did not progress with a particular property she understood our decision and will keep in touch for more suitable properties when they …
LESLEY · 25 June 2026
Agent replied · 25 August 2026
Dear Lesley Simmons,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleI would like to wholeheartedly recommend Mrs. Pernila Johansson for the exceptional work and outstanding service she provided during the letting of my property. She was not only incredibly helpful but also truly exceptional and highly …
Dilshod · 25 June 2026
Agent replied · 25 August 2026
Dear Dilshod Dustov
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleNathaniel is ace, he helped me so much and he has such a beautiful manner. He is the H in the hot chocolate!🥰❤️🤪 …
Melody · 7 September 2026
Agent replied · 16 September 2026
Thank you so much, Melody, for your amazing 5-star review! 🥰❤️ We absolutely love your description of Nathaniel, “the H in the hot chocolate” is definitely a compliment we won’t forget! ☕😄
We’re delighted to hear that Nathaniel was able to help you so much and that his kind and caring manner made such a positive impression. Providing a friendly, supportive and personal service is something we’re incredibly proud of at John Payne Plumstead Common.
Thank you again for choosing John Payne Plumstead Common, and for your wonderful recommendation.
★★★★★ 5/5
GoogleKevin was amazing, when he came to give a valuation on our property, his knowledge and advice was exceptional and I would definitely recommend his service.
Simon · 18 August 2026
Agent replied · 25 August 2026
Thank you so much for your fantastic 5-star review, Simon. We’re delighted to hear that Kevin provided such knowledgeable advice during your property valuation and that you would recommend the service. We really appreciate your kind words and will be sure to pass them on to Kevin and the team at John Payne Eltham
★★★★★ 5/5
GoogleViewing was organised swiftly. Jackie was friendly, helpful, and very communicative! Throughout the sale, Jackie and the team were very helpful, especially with chasing solicitors and seller, and this ensured a successful purchase!
Mia · 25 June 2026
Agent replied · 25 August 2026
Dear Mia Sanders,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleJacqueline Bissett has been great throughout the sale of our house, she replies quickly and is always very helpful and knowledgeable. Thank you so much!
Mohamed · 25 July 2026
Agent replied · 25 August 2026
Dear Mohamed Gueye,
We greatly appreciate your 5-star review and the time you took to share your experience with Jacqueline. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
John Payne Eltham
★★★★★ 5/5
GoogleJacqueline is warm, amicable and very knowledgeable, she makes you feel comfortable and allows you to imagine yourself in the property.
Thank you
Marguerite · 4 August 2026
Agent replied · 25 August 2026
Thank you for your lovely 5-star review, Marguerite! We’re delighted to hear that Jacqueline was warm, knowledgeable and made you feel comfortable during your property viewing.
We really appreciate your kind words and will be sure to pass your feedback on to Jacqueline and the John Payne Eltham team.
Best wishes,
The John Payne Eltham Team
★★★★★ 5/5
GoogleI had an excellent experience with John Payne, especially thanks to Nathaniel, who supported me from the very first viewing all the way through to completion. He was professional, responsive, and genuinely helpful throughout the entire process, making everything smooth and stress-free. I highly recommend Nathaniel and the team at John Payne for their outstanding service.
Amin · 6 November 2025
Agent replied · 26 December 2025
Dear Amin H
We greatly appreciate your 5-star review and the time you took to share your experience with Nathaniel and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a great experience Pernilla and Megan were amazing, super supportive and communicative throughout the whole process. Thank you so much !
Armela · 25 July 2026
Agent replied · 25 August 2026
Thank you, Armela, for your wonderful five-star review.
We're delighted to hear that Pernilla and Megan provided such a great experience with our John Payne Eltham team. Clear communication, ongoing support and making sure our customers feel looked after throughout the process are all important parts of the service we aim to deliver.
It's fantastic to know that their friendly and helpful approach made such a positive difference. We'll be sure to share your kind feedback with Pernilla, Megan and the wider Eltham team.
Thank you for choosing John Payne, and we wish you all the best for the future.
★★★★★ 5/5
GoogleWe bought and sold our property thru John Payne Plumstead. Will evaluated our property and provided me with confidence that his team had the knowledge and skill to provide excellent service. His evaluation was fair and balanced, he didn't try to oversell like other evaluators. The property we wanted to buy also happened to be listed by the John Payne (Chris). The process was very lengthy and exhausting at times , due to issues in the chain above us. Will and Chris did an excellent job, kept us informed at all times and truly stepped up when we hit a hurdle. I would recommend anyone selling or buying a property in SE18 to use this wonderful friendly agency. Thanks as well to Katie (head office) for her assistance with the endless paperwork.
Michella · 30 April 2026
Agent replied · 16 April 2026
Dear Michella Procella,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Will, Chris and Katie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
John Payne Plumstead Common
★★★★★ 5/5
GoogleI highly recommend Jacqueline! They took the time to answer all my questions and made sure I felt confident with my purchase. Thank you
Olya · 25 June 2026
Agent replied · 25 August 2026
Dear Olya S,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleI had a great experience working with Nathaniell during my property search. He was professional, attentive, and always went the extra mile to keep me informed and answer my questions. His friendly and approachable nature made the entire process so much easier. Highly recommend Nathaniell if you’re looking for someone who genuinely cares and provides exceptional service.
Rachel · 9 September 2025
Agent replied · 16 April 2026
Dear Rachel Wooster, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWill was amazing at helping us find our dream property, his knowledge and experience where invaluable when helping us find the correct property, he knew so much about the market and what's happen like no agent I have ever experienced before. Such a pleasant and enjoyable experience all the way from start to finish. Highly recommend.
Ben · 9 September 2025
Agent replied · 16 April 2026
Ben Jones, we strive for 100% satisfaction, and it is great to see you had such a positive experience at John Payne Plumstead Common.
★★★★★ 5/5
GoogleThe estate agent Jacqueline Bissett was super attentive and very helpful during the viewing of the property, many thanks.
Giedrius · 25 June 2026
Agent replied · 25 August 2026
Dear Giedrius Dočkus
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleKevin gave me the best valuation price and spoke positively. That was very reassuring, thank you so much.
Nana · 25 June 2026
Agent replied · 25 August 2026
Dear Nana Shiomi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kevin. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
★★★★★ 5/5
TrustpilotEfficient and thoughtful
As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.
He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.
His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.
Rosemak · 21 May 2024
Agent replied · 13 June 2024
Thanks for leaving a review of your experience. We are very pleased that you were happy with service you received from Mark and his colleagues during your recent purchase.
★★★★★ 1/5
TrustpilotStay away from these cowboys
Stay away from these cowboys. Bunch of liars and useless. Had so much trouble at leaving a property I was renting because their new tenant failed to move in to a moldy house. Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters to pay bills that the property was empty. Do yourself a favour and stay away.
Elis · 22 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
