John Payne London reviews

★★★★★ 5/5

Google

Excellent service from start to finish. Nathaniell was a delight to work with. He would only put solid prospective buyers forward and was pro-active at all times. Despite a challenging market environment he managed to sell my house within 10 days - at asking price. I highly recommend Nathaniell and the sales team at John Payne Plumstead.

Selena · 9 October 2023

★★★★★ 1/5

Trustpilot

They love wasting everyone’s time

They love wasting everyone’s time. Just rented a flat though them and they are extremely slow, we had to chaise them over 100 times to give us any updates on the status of the flat. After i have signed the contract and made the payment they wouldn’t relieve the key until I go to their office with my passport ( which was never a discussion before I made the payment) also I don’t understand why they couldn’t meet me at the property I won’t recommend them! Jayne was extremely unprofessional and slow replying to my emails!

Florica · 22 October 2020

★★★★★ 5/5

Google

Good service, kept us informed at all stages. Liaised with everyone in the chain to keep things moving.

JB · 28 July 2026

★★★★★ 5/5

Trustpilot

Jonathan was amazing with our recent…

5 stars.Jonathan was amazing with our recent house hunt. He listened to our brief and called us as soon as a property was available - we saw it before it was even online which gave us an edge against the competition viewing. It was exactly what we were after and we put in an offer straight away. It's not often you find an estate agent that listens to your brief AND follows the process right through to exchange, but Jonathan did it all and was invaluable to us. He kept us calm during the stress of solicitors etc and helped chase up all relevant parties which really is above and beyond. I wouldn't hesitate to recommend him to anyone house hunting / looking to sell their property, for a great service with a smile!

Miss · 4 March 2020

★★★★★ 3/5

Trustpilot

Okay, but could certainly improve.

A solid if not great estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive.Initially very eager to get the flat on the market and take our business; very confident of a quick sale but when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite chasing. That said, once an offer did materialise our account manager Leon was very good in handling the process on our behalf and remained available for any other questions we had until the process concluded.

Adam · 22 January 2020

★★★★★ 5/5

Trustpilot

Professional and Meticulous

My husband and I would like to thank Mauricio for the immense help towards finding our flat. He and Sian did a meticulous job through the renting process. I appreciate the level of professionalism and dedication put towards their job. I would highly recommend these agents in case of finding a perfect home. Thanks to the entire team for performing a wonderful job.

Bhavana · 12 December 2022

★★★★★ 5/5

Google

I had a very positive experience with Jacqueline Bissett, who was friendly, courteous, understanding, and professional throughout the house buying process

Sarah · 25 June 2026

★★★★★ 2/5

Trustpilot

I have mixed feelings about my…

I have mixed feelings about my experience with acorn because it's not nice having to judge the company due to one member of staff behaviour. Fair enough a ccj was found on my file but as soon as the ccj came up the staff responsible for my case became uninterested, stopped returning and picking my calls. I had to track him down through the company phone. He basically did not care. Bare in mind my deposit money is still with the company. After a few days of receiving completely air from the agent, I gave up and wanted and requested for my money back. There was no need to get rude to them because im sure thats what they expected but the level of professionalism was -0! My partner and myself was extremely appalled. I had to leave and find another lettings agency elsewhere.

D33 · 4 August 2019

★★★★★ 5/5

Google

I have recently completed on my first property using John Payne in Plumstead and they were absolutely fantastic. Nathaniell was my estate agent and he couldn’t have been any better. It wasn’t an easy process due to multiple chains but his communication and help from start to finish made my life a lot easier. Thank you so much!

Maisie · 11 May 2023

★★★★★ 5/5

Trustpilot

Olivia was outstanding in the service…

Olivia was outstanding in the service she provided my wife and I! She was very helpful, diligent at her work while showing a strong determination to succeed on our behalf. We can’t thank you enough for your honesty, care and professionalism throughout. You’re the best! Jonny & Miriam 🙌🏻🙌🏻

Jonny · 18 December 2023

★★★★★ 1/5

Trustpilot

Worst ever property management service…

Worst ever property management service and horrible staff. Agency is so favourable to landlords and are not at all considerate to tenants. We had massive water leak and half of false ceiling fell down mid nite in living room due to rain and some builder left work half done repaired upstairs. No emergency number worked nor the landlord responded and water was dripping from electrical lamps. I and my pregnant wife were left with no help and hazardous to stay at home. This happened on Saturday and I had to leave email to agency and couldn’t do much. Got call from agency on Monday with simple inconvenience apology. Eventually the fix took 20 to get back to original and when we asked for compensation, team lead of acorn was so rude to me saying it’s all owner side and she can’t do much and house was in habitable state where actually we had just one room and difficult for my pregnant wife to move around. It’s so evident that owner pays this agency money so they can go to any level to support them though they are wrong. At the end they wrote email again favouring owner saying they have gone above and beyond to help and are willing to reduce £100 in the rent for one month (of £1275) which is so cheap. Also email they write is so rude and unmannered favouring the owner.

Vinayak · 12 January 2019

★★★★★ 5/5

Google

Great experience 🍾🍾🍾 Definitely recommend Thank you so much 😊 …

Rayan · 16 July 2025

★★★★★ 5/5

Trustpilot

I have the best experience with acorn

I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .

Donna · 9 June 2023

★★★★★ 5/5

Google

Robin was excellent as our estate agent, he guided us through the process smoothly as first time buyers. He was proactive and always on the ball! John Payne is the best estate we have dealt with to date. Highly recommend

Maria · 7 May 2024

★★★★★ 5/5

Google

We recently completed a sale with John Payne, Plumstead Common, who were professional and excellent throughout the process. Nathaniell Ward and Katie Moss provided an outstanding level of service, demonstrating exceptional communication and proactiveness. We would highly recommend their services.

Chris · 19 December 2025

★★★★★ 5/5

Trustpilot

Katlyn is very supportive

Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through. Amelia, who is a colleague of Katlyn was also very helpful. I really do hope that their hard work is recognised by others. They are amazing.

Ursula · 4 April 2023

★★★★★ 5/5

Trustpilot

Great service from acorn as tenants

I would like to shout out Mer in the property management team for helping us with our property issues promptly and doing so with care and understanding. We have been having some water issues related to something outside of the landlords control and Mer is really pushing to help us. Absolute 5* service from these guys since day 1.

Tyler · 8 November 2022

★★★★★ 5/5

Google

My wife Sophia Skyers and I want to express our gratitude to all at John Payne Estate agents in Plumstead. They have been an oasis of calm, and professionalism at all stages of our house sale. We have no hesitation in recommending John Payne highly to anyone wishing to sell or buy a home. A+++++++

Clyde · 11 July 2025

★★★★★ 5/5

Google

Really appreciated.. William is very helpful

Neetesh · 16 July 2025

★★★★★ 5/5

Trustpilot

Excellent service!

We worked with Kevin Ashton, Crofton Park office, to buy our forever-house. He was excellent, responsive and very knowledgeable from the start of the process to the finish. We cannot thank him enough for all his help and I would recommend working with him!

Maria · 4 May 2025

★★★★★ 5/5

Trustpilot

Melissa was kind and caring

Melissa was kind and caring, was professional, and efficient. I will remember her kindness towards me, Grace was very kind, and the team as a whole showed care, and made me feel welcome. Thank you Melissa xx jus xx

Jus · 17 February 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing customer service and…

Absolutely amazing customer service and support from Amelia Giles throughout the sale of my property. Amelia is an exemplary member of staff and highly recommend to other potential property sellers. Amelia kept me updated regularly and worked so hard chasing 3rd parties on my behalf.

Connor · 15 September 2023

★★★★★ 5/5

Trustpilot

Thoroughly helpful service the whole…

Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!

Rebecca · 13 May 2023

★★★★★ 2/5

Google

Hi, Is almost all properties marked as "let agreed"- so, why they are on the page? You don't have anything else to advert?! Very strange web pages. I was looking in Plumstead area and Woolwich - all of them is marke as "let agreed" - why they are still on the page for letting??!! Take those out and don't miss lead. Very poor service,seamed a good company, but now I don't think so.

Andzelika · 9 September 2024