Trusted Agent profile · London
Verified
★★★★★
621 reviews across 2 platforms
140 Plumstead Common Road, London, SE18 2UL
John Payne's office in London, at 140 Plumstead Common Road, is rated 3.7 out of 5 across 621 reviews on two platforms, including 129 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleNathaniall is absolutely fantastic! So dedicated and responsive, he really goes above and beyond. We had a tricky situation with our purchase and he really took it to the finish line! Honest, trustworthy and timely responses. Would be happy to work with Nathaniall and his team again.
Thank you Sophie, that is a super review. We really appreciate you posting. Kind regards- Karen Hedges Acorn Customer services
5/5
TrustpilotA great team at the Crystal Palace…
A great team at the Crystal Palace office and back up through the network. Over an extended period of time, March 24 to February 25, two buyers and a lot of issues to overcome, Godefroy and the team were there to help.
1/5
TrustpilotI had a very disappointing experience…
My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.
5/5
TrustpilotMark and Kieran were excellent…
Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happened Made a very stressful time less so
Thank you David for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
TrustpilotWhat more could you ask for
I couldn’t ask for anything more from Mark and the team. Such a great service with lots of communication and the expertise to get the job done. Completed our chain twice and made what could have been a very stressful situation very smooth and easy. Thank you all!
Thank you Mr Francis, I will be sure to pass that on to Mark and the Team at Rainham. Thank you for taking the time to post your review. Karen Hedges-Acorn Customer Services
5/5
TrustpilotBEST ESTATE AGENT AROUND
Just want to say a massive thank you to Mark Sugarman who sold my property off market and managed to get above the asking price even though other agents told me it was less. I would highly recommend acorn as they are very professional
Thanks Remmi , we really appreciate your positive review of our services.
5/5
TrustpilotThank you!
After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!
Thank you Kate for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam at Acorn Forest Hill and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI had a pleasant experience with William and his Team. They were very helpful and Informative and something that seemed complex in my house sale was simplified. I would highly recommend their services. Angela.U
Dear Angela, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
Trustpilot0 STAR
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. ! THIS COMPANY IS A TOTAL JOKE AND SHOULD BE BANNED IN THE UK FROM SELLING PROPERTY AND RIPPING CUSTOMER OFF SELLING £8000 FEE PEOPLE WALK AWAY FROM THIS COMPANY THIS COMPANY IS A 0. IT A SHIT COMPANY THE COMPANY HAS BEEN REPORTED AND ACTION WILL BE TAKEN SERIOUSLY
5/5
TrustpilotTo Mark and Kieran
To Mark and Kieran What can I say... I've always sold through purple bricks as I thought it was a lot of money to give to an agent. But after the last week you and your team hsve been amazing. This last few days with the bottom of the chain not very pro active, your team have pulled it through and it hasn’t been easy . Your constant calls emails and communication and patience's ! has been spot on. We are both extremely impressed with the honestly of the team. I have always known what's happening where which cant be easy with a chain. With the way solicitors are now with being afraid of being sued, we seem to have indemnities and waivers all over the place. such a night mare. I would highly recommend your company and above all your team with there professionalism,( even calling me out of hours on there mobile wow to keep me updated on the progress ) So Glad you cold called me that day back in February. Patty
5/5
TrustpilotNatalia is excellent
Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.
Thanks Elizabeth for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Natalia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotFrom the moment I saw the property…
From the moment I saw the property Kieran has been polite, friendly, helpful. I have always had pleasant interactions with everybody i speak to and they have all given me great customer service.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
TrustpilotMark was amazing
Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!
Brilliant, thank you Stacey for taking the time to post a great review! Karen Hedges Acorn Customer Services
5/5
GoogleWilliam and the whole team are very professional and very confident, kept in touch with me over several years, no pressure and helped me exactly as I asked.
Dear Grahamdchilds We greatly appreciate your 5-star review and the time you took to share your experience with William and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
TrustpilotTerrible Avoid Avoid Avoid!!!!!
Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!
Dear Cameron. Firstly apologies for the slow response to your review. I have ivestigated this and unable to see any evidence of what you suggest. I can see that you wished to terminate the tenancy early and that there was some confusion over this process. We apologise if the process was not clear and if the way in which it was communicated was no acceptable to you. You have received correspondence from a department manager who I know did try to speak to you on the matter. Apologies again. Acorn Customer Services.
5/5
Trustpilotgreat client service
great client service, very responsible team, well structured and clear communication. I absolutely recommend Mauricio if you need to find a house, in a city like London he really took care of my situation with housing, very reliable and considerate.
Thank You Maryam for taking the time to provide us with a super review for Mauricio at our London Bridge office. We are please you had a good experience! Best wishes- Karen Hedges Acorn Customer Services
5/5
GoogleFor our first rounds of viewing potential properties to buy, Nathaniel was brilliant to work with! He was very easy to talk to, listened well to our requirements and overall was a very positive experience!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thank you Karen Hedges Acorn Customer Services
1/5
TrustpilotIf I could rate this company a zero, I would.
If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6… however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.
Dear Jamie-May. I am very sorry to read your review and know that you have spoken to a couple of our team who have apologised for what hapened. Whilst I have not been able to identify the missed calls you mentioned, made to our office, via our call log on that evening, I do fully appreciate the inconvenience and frustration this issue would have caused you. I have tried to call you myself but if I can help further please do drop me a line. Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotFantastic service
Amelia was such a great Negotiator. She worked tirelessly to make sure that my completion date was not missed. She was so good at her Job. Would definitely recommend him and would want her to handle my next move.
Thank you Mr Omofojoye for taking the time to provide us with a review of your experience. I am so pleased that you were happy with the service you received from Amelia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHigh level of service and do what they say they will.
Stuart, Beth and the team did a good job in a difficult market and the service was good at all times from them.
Thanks George for leaving a review of your experience. We are very pleased that you were happy with service you received from Stuart, Beth and the London Bridge team.
5/5
TrustpilotThank you Max Williams
I would like to thank Max Williams for the efficient way that he helped me in the process of purchasing my property. He made a very difficult and stressful process come to fruition with ease. So grateful my family and I are in our new home.From Mei and Xiu He
Thank you Mei and Xiu for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI would like to say huge thank you to Nathaniell for helping me to secure my new home! He met my requirements and facilitated the whole process so I could move in just in time for my birthday and Christmas! I was let down by another agent …
Thank you Esha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nathaniell. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAVOID TO RENT WITH THIS AGENCY!!
AVOID TO RENT WITH THIS AGENCY AT ALL COSTS!! COWBOY CONTRACTORS LEAVING YOUR HOUSE WORSE THAN WHEN ORIGINALLY MOVED IN!! I have rented off this estate agents for 3 years, The maintenance is absolutely diabolical the worst maintenance service in my 8 year of renting properties! Lost count on the amount of times I have had to ask for a damp proof course to be carried out and for 3 years all I've heard is " open your windows 365 days a year give your wall a wipe it'll be fine".. FINALLY got a damp proof course this week, the cowboy contractors have left me with no Internet as they have had to take the socket off the wall and then put back on resulting in them breaking it and doing a shoddy job, sockets hanging off the walls were they have had the audacity not to sort the matter and dirty food bags left on my bedroom floor for my dog to eat out of when I came back in!! I have young children and dogs and the service that has been provided I wouldn't let a homeless person live in here let alone my family!! Shocking shocking service and I will be taking all of this along with the other problems yet to have been solved over the 3 year to the housing ombudsman. DO NOT rent off of this so called lettings company!!
5/5
GoogleWilliam and the rest of the staff have been excellent throughout a rather drawn out sale of my property. I experienced numerous issues and delays (none of which were the fault of the estate agents I hasten to add), and the way William dealt with them, assisted and liaised with solicitors, he went well above and beyond his normal duties. I wouldn’t have any hesitation in using William again if I had the opportunity. Excellent. 10/10.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from William and the team. If we can help further please do let us know. Thanks. Customer Services
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