Trusted Agent profile · London
Verified
★★★★★
893 reviews across 2 platforms
78 High Street, Eltham, London, SE9 1BX
John Payne's office in London, at 78 High Street, is rated 4.1 out of 5 across 893 reviews on two platforms, including 407 Google reviews rated 4.9.
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Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleAll smiles and excellent communication until you move in, then any issues you have are just ignored by the incompetent staff at the Eltham branch. Terrible team, would think twice before dealing with them.
Dear Thomas, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
TrustpilotAbsolutely amazing customer service and…
Absolutely amazing customer service and support from Amelia Giles throughout the sale of my property. Amelia is an exemplary member of staff and highly recommend to other potential property sellers. Amelia kept me updated regularly and worked so hard chasing 3rd parties on my behalf.
Hi Connor, thank you for your 5 Star review! We're thrilled to hear that Amelia provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
5/5
GoogleNew to the process and JW Woods have been exceptional with assisting me, open, honest and very helpful. Also a big thank you Kerry Palmer and her Team
We are delighted that you were so pleased with the service you received from Kerry and the Darlington team, Mr Duncan. Thank you for taking the time to leave a 5 star rating and such a lovely review.
5/5
GoogleA big thank you to Sue Stephenson and all the staff at Woods, what a lovely welcoming and helpful team, very much appreciated. Julie and David Tarn xx
Thank you for taking the time to give Sue and our Darlington team a five star rating and to write such a kind review.
5/5
TrustpilotThoroughly helpful service the whole…
Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!
Thanks so much Rebecca, that really means a lot, glad you have been happy. Karen Hedges -Acorn Customer Services
5/5
GoogleWe used Oliver and Max to sell our property and buy our new home. They were excellent throughout, highly professional, organised, and friendly. They had great communication and helped get us over the line with minimal issues. Would highly recommend them both.
Dear Matt, We greatly appreciate your 5-star review and are thrilled to hear that you had a … More
5/5
GoogleIm currently renting from this agency and always find it great when talking to the staff, Charlotte is one of the best members of staff i have had help with and its always great talking with her and look forward to continuing to do so
Thanks for your five star review, Kevin. We will make sure Charlotte sees your very kind words.
5/5
GoogleThank you so much Paul Bannister for your very promp action this morning getting a plummer to us within the hour when we had a blockage from the outside sewage pipe causing our toilet to block. Absolutely first class service. Sorted in no time. James.
Thank you for your 5 star review, James. We will make sure Paul sees your kind words. Our aim is to provide first class service for our sales and lettings clients and it is really nice to be appreciated.
5/5
GoogleI had the pleasure of dealing with Jacqueline and Kevin. From the beginning, the communication, viewing process, and transparency were excellent. Thank you very much.
Dear Victoria Akhchiyani, Thank you for your wonderful review! We are thrilled to hear that you had a … More
5/5
GoogleSandrine is a joy to deal with. She has a lovely telephone manner. She responds quickly and leaves you confident that she is on top of things.
Hi James. Thank you for leaving such a lovely review for Sandrine, she is delighted.
5/5
GoogleKevin at John Payne was most efficient and facilitated a very quick sale of my house. Also a pleasant guy to deal with.
Dear Matthew Howard, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleCommunication has been superb and customer service I would like to mention a member of staff in particular: Ella super friendly, honest, helpful & constructive!
Many thanks for your kind words, we will pass them onto Ella. We look forward to being of assistance to you in the future.
5/5
GoogleHad a great experience with Pernilla. She was really professional and prompt. I would use this agency again. Thank you
Dear Mahsa Nowroozi, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
TrustpilotA great team at the Crystal Palace…
A great team at the Crystal Palace office and back up through the network. Over an extended period of time, March 24 to February 25, two buyers and a lot of issues to overcome, Godefroy and the team were there to help.
5/5
GoogleReally responsive and professional. Kerry has been our point of contact and helped to make the process so easy and straight forward. Huge thank you again!
Thank you for taking the time to leave us a 5 star rating and lovely review, Claire. Kerry and the team look forward to being able to hand you the keys to your new home.
5/5
GoogleThe team at JW Wood were great to my partner and I as we tried to navigate the purchase of our first home! Hannah and Julie were both very helpful, and Hannah always kept us informed of progress. Thank you so much :)
Hi Lauren, many thanks for your kind review, we are so pleased that you have been impressed with our Darlington team, especially Hannah and Julie. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleJacqueline - has been extremely helpful, accommodating, but most importantly honest during our search for our home
Dear Mylong Tham, We greatly appreciate your 5-star review and the time you took to share your experience with Jacqueline. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Eltham
5/5
GoogleI recently had sold my flat through John Payne, and it was a great experience thanks to Oliver and Max. …
Thanks for sharing your fantastic experience, H! We're thrilled to hear that Oliver and Max made your flat sale smooth and efficient. Your recommendation means a lot to us, and we're here to help whenever you or anyone else needs assistance in the future!
5/5
TrustpilotMark and Kieran were excellent…
Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happened Made a very stressful time less so
Thank you David for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
1/5
TrustpilotI had a very disappointing experience…
My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.
5/5
GoogleA thank you to Oliver at the Eltham branch for helping with the sale of my parents' flat. Everything was dealt with promptly, professionally and with great communication throughout.
Hi Kat, thank you so much for taking the time to share your positive experience with Oliver at our Eltham branch. We are thrilled to hear that everything was handled promptly, professionally, and with great communication. We appreciate your feedback.
5/5
TrustpilotWhat more could you ask for
I couldn’t ask for anything more from Mark and the team. Such a great service with lots of communication and the expertise to get the job done. Completed our chain twice and made what could have been a very stressful situation very smooth and easy. Thank you all!
Thank you Mr Francis, I will be sure to pass that on to Mark and the Team at Rainham. Thank you for taking the time to post your review. Karen Hedges-Acorn Customer Services
5/5
GoogleWe would like to thank Oliver, Shana and Dominic for their help in getting us into our new home given our situation was time sensitive with the mortgage rate rises. Your tenacity and commitment to our case is very much appreciated. Thank you again!
That’s wonderful to hear. Thanks so much for leaving us a review. Have a wonderful day!
5/5
TrustpilotBEST ESTATE AGENT AROUND
Just want to say a massive thank you to Mark Sugarman who sold my property off market and managed to get above the asking price even though other agents told me it was less. I would highly recommend acorn as they are very professional
Thanks Remmi , we really appreciate your positive review of our services.
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