John Payne London reviews

★★★★★ 5/5

Google

Great experience working with Oliver and his team at John Payne. He was very supportive throughout the whole time of the sale, even in the period before we actually decided to go ahead, providing market updates and advice. Very …

Maria · 9 October 2024

★★★★★ 5/5

Trustpilot

Mauricio is outstanding!

Mauricio is an outstanding property consultant. From the beginning, he demonstrated an in-depth understanding of the market and worked diligently to understand my needs. His professionalism, attention to detail, and proactive communication made the entire process seamless. I found the perfect place thanks to Mauricio's expertise. I wholeheartedly recommend him to anyone seeking a smooth and personalized property search experience.

Henry · 4 September 2023

★★★★★ 5/5

Google

I had been following a particular property through John Payne in Eltham for almost two years before finally making a firm offer. Max showed it to me two years ago, and again recently when it came back onto the market. …

Randhir · 9 March 2026

★★★★★ 5/5

Google

Jacqueline and the Sales Progressor (Christianna) were the leads on selling our property and getting the sale done! Which they did effectively and swiftly! They don’t mess around - they sell houses!

Tommy · 14 May 2026

★★★★★ 5/5

Trustpilot

Great experience with Blake

We will shortly be moving into our new rented property, which has been organised through Blake. We have used many of the big agents in the past, and this has been our most positive experience by far - after seeing the flat on Rightmove, Blake arranged a viewing for us within a few hours and by the next day had secured the flat for us. He has been extremely responsive whenever we have had questions, and generally everything has progressed very smoothly and quickly. We've also dealt with Sian who has also been very professional. From a tenants perspective I highly recommend.

Jennifer · 9 March 2021

★★★★★ 5/5

Google

Oliver helped with the sale of my property. From start to finish Oliver was friendly and professional. He went above and beyond to help push the sale through. I recommend Oliver highly and would happily work with him again.

Tammy · 20 September 2024

★★★★★ 5/5

Google

We have had a great experience dealing with Kaitlyn & Ella at JW Wood, 5 star service! Looking forward to working with them for the years to come.

HMC · 2 June 2026

★★★★★ 1/5

Trustpilot

They love wasting everyone’s time

They love wasting everyone’s time. Just rented a flat though them and they are extremely slow, we had to chaise them over 100 times to give us any updates on the status of the flat. After i have signed the contract and made the payment they wouldn’t relieve the key until I go to their office with my passport ( which was never a discussion before I made the payment) also I don’t understand why they couldn’t meet me at the property I won’t recommend them! Jayne was extremely unprofessional and slow replying to my emails!

Florica · 22 October 2020

★★★★★ 5/5

Google

Really impressed with the service at John Payne. Jacqueline Bissett and Kevin Ashton have been brilliant during our recent viewings, very knowledgeable (professional wise and local information) and genuinely helpful throughout the process. Thank you both!

Zhan · 9 April 2026

★★★★★ 5/5

Google

I had a really positive experience selling my flat with John Payne Eltham office. They were professional and supportive throughout the whole process. Communication was clear and they made what could have been a stressful time run smoothly. I would recommend them

Charon · 11 February 2026

★★★★★ 5/5

Google

Kerry made sure everything went smoothly and efficiently. Hopefully, we can close the sale.

Saquib · 2 August 2025

★★★★★ 5/5

Google

I would have no hesitation in recommending JW Wood, Darlington. I was motivated to secure a particular property. Hannah has been fantastic to deal with, reliable, efficient and when she says she will do something, she does it. Darlington is a very competitive area for estate agents and JW Wood are a real stand out player for me.

Helen · 2 August 2023

★★★★★ 5/5

Google

We are currently working with Jacqueline from John Payne to sell our home and have been very impressed with her service. She is friendly, prompt, and highly professional. What really stands out is her responsiveness, she always gets back …

Yan · 9 February 2026

★★★★★ 5/5

Google

So pleased we decided to use J W Woods. All the staff have been extremely helpful with our logistically difficult sale, and have gone the extra mile to make everything as straightforward as possible; from the first meeting with Gary to arranging and attending viewings through Kerry and Sandrine and ultimately to an incredibly quick sale. I would absolutely recommend them.

R · 2 August 2025

★★★★★ 5/5

Google

I found the sales team helpful and polite. Hannah Howland is calm, reassuring and knowledgeable. Dealing with Hannah has been easy, she has a kind and friendly manner and very professional. I believe her prompt responses made the difference to me as a client. Thank you to Hannah and the team for your support during this process.

Pat · 2 August 2023

★★★★★ 5/5

Google

Good service, kept us informed at all stages. Liaised with everyone in the chain to keep things moving.

JB · 28 July 2026

★★★★★ 5/5

Trustpilot

Jonathan was amazing with our recent…

5 stars.Jonathan was amazing with our recent house hunt. He listened to our brief and called us as soon as a property was available - we saw it before it was even online which gave us an edge against the competition viewing. It was exactly what we were after and we put in an offer straight away. It's not often you find an estate agent that listens to your brief AND follows the process right through to exchange, but Jonathan did it all and was invaluable to us. He kept us calm during the stress of solicitors etc and helped chase up all relevant parties which really is above and beyond. I wouldn't hesitate to recommend him to anyone house hunting / looking to sell their property, for a great service with a smile!

Miss · 4 March 2020

★★★★★ 3/5

Trustpilot

Okay, but could certainly improve.

A solid if not great estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive.Initially very eager to get the flat on the market and take our business; very confident of a quick sale but when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite chasing. That said, once an offer did materialise our account manager Leon was very good in handling the process on our behalf and remained available for any other questions we had until the process concluded.

Adam · 22 January 2020

★★★★★ 5/5

Google

They helped me in every way possible can't thank them enough. Even when I had questions I wasn't sure about they reassured me. Thank you

Lewis · 2 June 2026

★★★★★ 5/5

Trustpilot

Professional and Meticulous

My husband and I would like to thank Mauricio for the immense help towards finding our flat. He and Sian did a meticulous job through the renting process. I appreciate the level of professionalism and dedication put towards their job. I would highly recommend these agents in case of finding a perfect home. Thanks to the entire team for performing a wonderful job.

Bhavana · 12 December 2022

★★★★★ 5/5

Google

Sue was very helpful! Impeccable service, a credit to the industry

James · 2 August 2025

★★★★★ 2/5

Trustpilot

I have mixed feelings about my…

I have mixed feelings about my experience with acorn because it's not nice having to judge the company due to one member of staff behaviour. Fair enough a ccj was found on my file but as soon as the ccj came up the staff responsible for my case became uninterested, stopped returning and picking my calls. I had to track him down through the company phone. He basically did not care. Bare in mind my deposit money is still with the company. After a few days of receiving completely air from the agent, I gave up and wanted and requested for my money back. There was no need to get rude to them because im sure thats what they expected but the level of professionalism was -0! My partner and myself was extremely appalled. I had to leave and find another lettings agency elsewhere.

D33 · 4 August 2019

★★★★★ 5/5

Google

JW Wood have been excellent at marketing our property and consulting with us about viewings and offers. I would definitely use them again and would particularly recommend Sandrine Tondusson who supported us inexperienced house sellers throughout the process.

Phil · 2 August 2024

★★★★★ 5/5

Google

Charlotte made the moving process so straightforward and she was very empathic towards my situation, I had to move out of the property due to splitting with my ex-partner, but considering I didn't have alot of hassle moving due to Charlotte's help and recommendation to what she thought would be suitable to me helped alot.

Guusje · 2 August 2023