John Payne London reviews

★★★★★ 5/5

Google

I had a fantastic experience with Joseph Louth at John Payne estate agents in Eltham. Joseph was extremely helpful, professional and approachable throughout the whole process. He kept everything clear and straightforward, communicated really well, and made what could have been a stressful process feel smooth and easy. Thanks to Joseph’s help, everything went through successfully, and I’m really pleased with the outcome. I couldn’t fault the service I received and would happily recommend Joseph and the team to anyone looking to buy or sell a property. Thank you again for all your help!

Alfie · 29 September 2026

★★★★★ 5/5

Google

Kevin has been incredibly kind, professional and supportive from the very first day we met. He listened carefully throughout the entire home-buying process and always answered every question fully, usually on the same day, whether by email or WhatsApp. Being an outstanding estate agent requires much more than excellent communication skills; it also takes patience, empathy and emotional intelligence. Kevin has all these qualities and consistently went above and beyond to support us and make the process as smooth and reassuring as possible. We are truly grateful for everything he has done and could not recommend him highly enough. Thank you, Kevin, for helping us purchase our new home and for making such an important journey feel so special.

Gabriela · 9 September 2026

★★★★★ 5/5

Google

If I could give Joseph Louth 100 stars I would. The service I've received in order to buy my first property has been of gold standard. Joseph found the property for me, ensured I was supported every step of the way and his communication skills are second to none. It has been a pleasure working with him and I would recommend Joseph to anyone searching for a new home. You won't be disappointed, he has a wealth of knowledge and will tailor your house buying experience specifically to all your needs. Thank you so much.

Shahnaz · 2 September 2026

★★★★★ 5/5

Google

I had the pleasure of working with Kevin on the sale of my flat. I wanted the quickest turnaround possible as I saw a house I fell in love with and I wasn’t even on the market. Kevin followed up quickly and we were on within a matter of days, my flat sold within a week! His guidance throughout has been spot on from the pricing point, to the buyer, to the endless catch up calls, Kevin has been there. The photographers they use to market are wonderful as are the removals team they recommend - James removals. Kevin and Jackie have been at the end of the phone throughout the whole process, giving reassurance and kindness throughout making this experience that much more enjoyable. They really are the dream team and I haven’t stopped recommending them since. Thank you for being the best!

Samantha · 30 August 2026

★★★★★ 5/5

Google

Where do I start? Joseph has been more than amazing from start to finish. He doesn't treat you like you're just another person buying a house, he really takes care of everyone. The whole experience has been brilliant throughout the process. Always there to answer questions, kept me updated throughout the process and made what can be a stressful experience feel a lot easier.

XxBella_07 · 14 September 2026

★★★★★ 5/5

Google

I had a fantastic viewing with Joseph Louth. He was incredibly helpful, professional and made me feel comfortable throughout the whole experience. He took his time, never made me feel rushed and was more than happy to answer all my questions. I would highly recommend Joseph and the company to anyone looking to buy or sell a property.

Poppy · 29 September 2026

★★★★★ 5/5

Google

Had a brilliant viewing with Joseph Louth. He was extremely helpful, professional and made me feel completely at ease. Nothing felt rushed and he was happy to answer all of my questions. Would definitely recommend Joseph and the company to anyone looking to buy or sell.

Evie · 29 September 2026

★★★★★ 5/5

Google

I would highly recommend John Payne in Eltham. Pernilla has been extremely helpful and professional during the process of letting out my property nearby. She has been very responsive right from the start, answering all my questions, and as a first time landlord there were many! And she found me a great tenant. Great service all round.

Alex · 12 July 2026

★★★★★ 5/5

Google

JW Wood have were so helpful during our house purchase. Special thanks to Kaitlyn Marshall who helped me with issues I was having with my ID checks. I raised the issue with Kaitlyn, and she managed to resolve it for me very quickly. She was very prompt when responding to me and was so helpful and friendly. Nothing was too much trouble. Thank you for making the process easy, and carry on doing a great job. It makes a big difference :)

Genna · 2 November 2025

★★★★★ 5/5

Google

Great service from JW Wood. Been a tenant now on a rental property for 3 months and has been straight forward from start to finish. Any issues with the property has been dealt with swiftly. Great service from Fiona and the team in the office, highly recommended Estate agents!

James · 2 July 2026

★★★★★ 5/5

Google

JW Wood has been very helpful and supportive from the get go. All of the staff have been friendly and helped us with any queries we had. JW Woods showed potential house buyers around and worked within a timeframe that suited everyone. We …

Barbara · 19 July 2026

★★★★★ 5/5

Google

It’s been a great, straight forward experience placing our property on the market with J W Woods, Ella in particular has been brilliant, keeping us up to date and fully informed of the process and viewings as they happen. After a few short weeks thanks to Ella and the team we have an offer which we have accepted. I wouldn’t hesitate to use J W Woods for any future property sales.

Kay · 2 December 2025

★★★★★ 5/5

Google

I honestly can’t thank Kevin Ashton enough for all his help selling my home. From day one, he was so friendly, professional, and completely made me feel at ease to what could have been a really stressful time. He kept me updated every step …

Sophia · 9 June 2026

★★★★★ 4/5

Google

Great service from the staff, in particular Sandrine very responsive and all queries were answered. From dealing with many estate agents JW Wood are a cut above the rest, however I had a few niggles that was not down to the staff but I can only assume company policy. Once lodging an offer proof of deposit & a DIP is requested, from dealing with other estate agents this is only required once offer is accepted, although I do appreciate this makes it easier for all parties and the process will run a lot smoother IF the offer is accepted. It's the concern if the offer is not accepted a lot of time is wasted gaining DIP with being a portfolio landlord this isn't something that takes 5-10 minutes. Overall, so far really satisfied with my ongoing purchase, would use again!

Lewis · 2 August 2025

★★★★★ 5/5

Google

We bought from woods and the after sales team. Especially Dawn C. Was by far the most motivated helpful person I have come across. I thank you for all your help, you contacted me on a weekly basis, informing me on the progression of the sale of my property and purchase from you. If I had any questions you were very helpful and if you didn't know the answer you would find out and you would ring me to let me know the answer. I don't leave reviews unless they are worthy and you are worthy. Thank you for everything you did. You made this process very easy. Rich

Richard · 2 August 2025

★★★★★ 5/5

Google

I've had a fantastic experience letting my properties with Paige and the JW Wood team at the Darlington branch over the past years and have nothing but the highest praise for them. Any issues I've had, have been handled promptly and efficiently alongside wonderful customer service. They even found me a great builder when one of my rentals needed a renovation. Paige, Gill, Fiona and the team have been an absolute pleasure to work with and I'll certainly be letting more properties with JW Wood in future! A***

Andre · 2 August 2025

★★★★★ 5/5

Google

JW Wood had a property advertised which interested me.I was shown around the property by a lovely lady called Julie.Not only did she have all details of the property. She also had knowledge of the area it was in. I then dealt with Kerry regarding my offer's of purchase. She kept me informed throughout the negotiations of purchase. Later calling to inform me I was successful. First class service from my first contact and is still on going throughout my purchase. Thank you ladies. Thank you JW Wood.

Nige · 2 August 2025

★★★★★ 5/5

Google

JW Wood have been excellent from start to finish in helping us to sell our house at a price we are very happy with. The whole team have been friendly, efficient and professional. Kerry Palmer has been our main contact for the sale and has been brilliant at every turn. That said, right from the start with our first conversation with Gary Stephenson the service has been great. Gary did a great job getting us listed and talking us through everything. And a shout out to the rest of the team too. Tony gave us the help we needed when we needed it and Caitlin has been a pleasure to talk to. Thank you all. Great job!

Dave · 2 August 2025

★★★★★ 5/5

Google

I had an exceptional experience with this estate agent from start to finish. Selling the property as an executor was emotionally challenging, but they were consistently mindful of my situation and guided me through every step with clarity and care. I dealt mainly with Kevin who was simply brilliant - professional, reassuring, and incredibly easy to reach. It made such a difference having a named person to go to for anything throughout the process. They were always contactable, responsive, and proactive. The sale completed in just four months, which exceeded all expectations. I would highly recommend them to anyone looking for a smooth, supportive property sale.

Melanie · 30 August 2026

★★★★★ 5/5

Google

We recently completed our first house purchase and the team at John Payne made sure that was the smoothest and least daunting experience, especially Jacqueline Bissett. Throughout the whole process Jacqueline was extremely supportive, …

Sanjay · 9 August 2026

★★★★★ 5/5

Google

Jacqueline has been a true star, and really supported us with our purchase. We couldn't be happier with the house we are proceeding with. Thanks John Payne!

Glenn · 19 September 2026

★★★★★ 4/5

Google

Found the company easy to deal with and very honest compared to other estate agents I considered. Very helpful when needed Gary who came and visited myself was excellent. Julie who showed me around a few properties was lovely. The office staff especially Ella who I dealt with directly was amazing and nothing was to much when I was asking for more information or guidance.

Door · 2 December 2025

★★★★★ 5/5

Google

I would like to wholeheartedly recommend Mrs. Pernila Johansson for the exceptional work and outstanding service she provided during the letting of my property. She was not only incredibly helpful but also truly exceptional and highly …

Dilshod · 9 July 2026

★★★★★ 5/5

Google

We have been dealing mainly with Lucinda in our search for a bungalow. She has been so helpful in responding to our questions about different aspects of the purchase, and also chasing up issues with the vendor. She even followed up on one enquiry at home. I have no hesitation recommending JW Wood for their care and attention to detail throughout the sales process. Thank you Luci.

Linda · 2 November 2025