John Payne London reviews

★★★★★ 5/5

Google

JW Wood have been excellent from start to finish in helping us to sell our house at a price we are very happy with. The whole team have been friendly, efficient and professional. Kerry Palmer has been our main contact for the sale and has been brilliant at every turn. That said, right from the start with our first conversation with Gary Stephenson the service has been great. Gary did a great job getting us listed and talking us through everything. And a shout out to the rest of the team too. Tony gave us the help we needed when we needed it and Caitlin has been a pleasure to talk to. Thank you all. Great job!

Dave · 2 August 2025

★★★★★ 5/5

Google

I had an exceptional experience with this estate agent from start to finish. Selling the property as an executor was emotionally challenging, but they were consistently mindful of my situation and guided me through every step with clarity and care. I dealt mainly with Kevin who was simply brilliant - professional, reassuring, and incredibly easy to reach. It made such a difference having a named person to go to for anything throughout the process. They were always contactable, responsive, and proactive. The sale completed in just four months, which exceeded all expectations. I would highly recommend them to anyone looking for a smooth, supportive property sale.

Melanie · 30 August 2026

★★★★★ 5/5

Google

Jacqueline has been a true star, and really supported us with our purchase. We couldn't be happier with the house we are proceeding with. Thanks John Payne!

Glenn · 19 September 2026

★★★★★ 4/5

Google

Found the company easy to deal with and very honest compared to other estate agents I considered. Very helpful when needed Gary who came and visited myself was excellent. Julie who showed me around a few properties was lovely. The office staff especially Ella who I dealt with directly was amazing and nothing was to much when I was asking for more information or guidance.

Door · 2 December 2025

★★★★★ 5/5

Google

We have been dealing mainly with Lucinda in our search for a bungalow. She has been so helpful in responding to our questions about different aspects of the purchase, and also chasing up issues with the vendor. She even followed up on one enquiry at home. I have no hesitation recommending JW Wood for their care and attention to detail throughout the sales process. Thank you Luci.

Linda · 2 November 2025

★★★★★ 5/5

Google

I purchased a property through JW Wood and I couldn't have asked for better service, (especially to Luci Rundell and her team). The communication, helpfulness and friendliness were amazing, nothing was too …

Darren · 2 July 2026

★★★★★ 5/5

Google

Jacqueline Bissett handled our sale of our Court Road property. It was on the market for 2 weeks and she got us exactly what we asked for. Super professional. So knowledgeable of the area and our specific needs which ultimately sold the house. Jackie is the real deal!

John · 11 March 2026

★★★★★ 5/5

Google

My experience with John Payne was amazing all thanks to Pernilla, she was always ready to assist in anyway she could in making sure that everything went smoothly and seamless, Her response time was outstanding. Thank you again Pernilla

Onyinyechi · 19 May 2026

★★★★★ 5/5

Google

Kevin was amazing, when he came to give a valuation on our property, his knowledge and advice was exceptional and I would definitely recommend his service.

Simon · 16 August 2026

★★★★★ 5/5

Google

I have had my sale agreed for a week now and I must say Jacqueline Bissett has been amazing so far. From organising the viewing promptly, to general responsiveness and assistance through this initial process which involves a lot of back and …

Kiera · 9 April 2026

★★★★★ 5/5

Google

I was only recently bereaved when we showed Gary from the Darlington team round Dads house, he was sympathetic and made the process so smooth. He explained everything, answered all our questions and let me take my time, I didn't feel under any pressure. Gary kept me informed of progress and the house sold at its first auction. A very pleasant experience and would definitely recommend d the Darlington team

Kate · 2 August 2025

★★★★★ 5/5

Google

Viewing was organised swiftly. Jackie was friendly, helpful, and very communicative! Throughout the sale, Jackie and the team were very helpful, especially with chasing solicitors and seller, and this ensured a successful purchase!

Mia · 3 June 2026

★★★★★ 5/5

Google

I have had an incredibly positive experience with this agency simply because of how effortless and simple Jacqueline B has made the process of viewings , offering and "getting the ball rolling". She is enthusiastic and has all the answers that you require. I mentioned this to her personally but all estate agents should have a Jacqueline as you sense her desire to find you a home as soon as you enter the room. Hugely recommend this agency in the area.

André · 10 June 2026

★★★★★ 5/5

Google

Jacqueline Bissett has been great throughout the sale of our house, she replies quickly and is always very helpful and knowledgeable. Thank you so much! ​​​​

Mohamed · 21 July 2026

★★★★★ 5/5

Google

I’d like to share feedback about a fantastic experience lead by Kevin Ashton of the Eltham office. I was looking to have a valuation on a property, however unsure of the process. Kevin’s expertise of process knowledge inclusive of wonderful customer service really stood out in comparison to other agencies. I definitely would recommend family and friends to contact the Eltham office for assistance. Exceptional service!

Jade · 12 September 2026

★★★★★ 5/5

Google

I recently received excellent service from Ella and Lucinda at JW Wood Estate Agents and wanted to say thank you for all their help throughout the process. They were both professional, friendly, and incredibly responsive from start to finish. Communication was always clear and timely, and they made everything feel straightforward and stress-free. Their support, attention to detail, and willingness to go the extra mile really stood out. I genuinely appreciated how approachable and helpful they were throughout, and I wouldn’t hesitate to recommend JW Wood to anyone looking for a reliable and supportive estate agent. Thanks again, Ella and Lucinda!

Barry · 2 June 2026

★★★★★ 5/5

Google

Jacqueline is warm, amicable and very knowledgeable, she makes you feel comfortable and allows you to imagine yourself in the property. Thank you

Marguerite · 3 August 2026

★★★★★ 5/5

Google

Jacqueline Bissett was fantastic throughout the entire process professional, responsive, and genuinely helpful. She kept everything clear and was always on hand to answer questions and push things along when needed. A real pleasure to work with and I wouldn’t hesitate to recommend her.

Alexander · 11 February 2026

★★★★★ 5/5

Google

I recently completed the purchase of a freehold house through John Payne in Eltham and worked directly with Kevin Ashton. Our experience was truly excellent. Kevin demonstrated professionalism, strong market knowledge, and consistently provided clear, practical advice throughout the process. Communication was smooth, with all questions answered promptly and transparently. In particular, the handling of paperwork and procedures was thorough and efficient, ensuring the transaction progressed smoothly and on schedule. We highly appreciate the quality of service provided by John Payne as a whole, and Kevin Ashton in particular, and would not hesitate to recommend them to anyone looking for a reliable estate agent.

Văn · 10 May 2026

★★★★★ 5/5

Google

I had a great experience Pernilla and Megan were amazing, super supportive and communicative throughout the whole process. Thank you so much !

Armela · 11 July 2026

★★★★★ 5/5

Google

Totally recommend... Jacqueline Bissett was amazing from start to finish. She made the entire process as smooth as possible, with constant updates and perfect communication. We dealt with a lot of people and estate agents during our search, …

Jhonny · 9 March 2026

★★★★★ 5/5

Google

We had Gary from the Darlington office come out to value our property. As soon as he entered our house, he had nice things to say and seemed genuinely enthusiastic about its good points. He was clearly very knowledgeable about the Darlington property market, and took the time to answer all our questions. We also corresponded with Kaitlyn at the Darlington office, who was always very friendly and polite and quick to respond to our queries. The efficiency of the auto confirmations we received, reminders about our appointments etc. has been impressive too.

Laura · 2 May 2026

★★★★★ 5/5

Google

I’m looking to buy my first home here, and as an immigrant this whole process is new to me. Jacqueline was incredible during the viewing; she made us feel comfortable and was very friendly. …

Thaize · 9 April 2026

★★★★★ 5/5

Google

Jacqui is fantastic, a brilliant estate agent and sets a great example for John Payne! Thank you for all of your help in trying to help us find a house!

Kira · 6 May 2026