Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
G · 29 August 2020
Agent replied · 13 June 2024
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
Gurbax · 30 January 2025
★★★★★ 5/5
GoogleHaving first dealt with Lilia at my initial viewing of the property, I found her to be very likeable and extremely helpful thereafter. From the viewing to picking up the keys only took a matter of days and the entire process was quick, easy …
Steven · 9 October 2019
★★★★★ 1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
Chris · 14 November 2024
★★★★★ 5/5
GoogleFriendly & approachable. Very fast & responsive to any queries. Turned my sale around in rapid timescales. Highly recommend
Shirlz · 2 August 2024
Agent replied · 2 August 2026
We are very pleased to hear you received great service, Shirley. The Darlington team will be delighted with your kind words and 5 star review. Thank you.
★★★★★ 5/5
GoogleSo pleased I chose acorn. From an initial warm greeting, and steering and guiding me through the process despite my many questions. They delivered on there promise right from the start.
Lilia was amazing, and knows her customers and market extremely well. Would highly recommend
Darren · 19 June 2019
★★★★★ 5/5
GoogleAbsolutely exceptional service. Really flexible and responded to my needs immediately. Friendly and accommodating, Gary, Sue, Sandrine, and all of the support staff. Couldn't recommend highly enough. Thank you for making everything so easy for me.
Marcia · 2 August 2023
Agent replied · 2 August 2026
Thank you so much for your kind words! Its much appreciated
★★★★★ 1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
KC · 6 April 2019
Agent replied · 13 June 2024
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleProfessional and friendly, always happy to help. Property sold within a month of being on the market.
Joanne · 2 August 2024
Agent replied · 2 August 2026
Thank you, Joanne, for taking the time to give us a rating and leave such a complimentary review acknowledging the professional and friendly service you received from the Darlington team.
★★★★★ 5/5
GoogleWe found Max Williams at John Payne thoroughly professional, helpful, proactive and pleasant in the process of buying our house. He was prompt to reply to queries and gave us useful advice along the way. Very impressed!
Celeste · 14 May 2023
Agent replied · 17 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
★★★★★ 5/5
GoogleSandrine Tondusson
(Property Consultant) & all i have had contact with @ JW Wood have thus far been a pleasure to deal with. As a first time Landlord buying his first BTL property …
Darren · 2 August 2023
Agent replied · 2 August 2026
We strive to provide a high standard of service to all our customers and we are delighted with this five star review for the Sandrine and the Darlington team. Thank you very much.
★★★★★ 5/5
GoogleLilia was an absoute star from the moment we got into contact with her about finding a new rental property. We had a few specific requirements that made finding a suitable place a little more difficult than initially expected but Lilia …
Matthew · 9 October 2019
★★★★★ 5/5
GoogleGreat service, and keep sue keeps you fully up to date, every step of the way.
Dave · 2 August 2024
Agent replied · 2 August 2026
We are very pleased to hear you received great service, Dave. Sue and the rest of the Darlington team will be delighted with your 5 star review. Thank you.
★★★★★ 5/5
GoogleHaving experienced a multitude of problems with previous agents, Lilia is a Godsend and the best estate agent I could ever have imagined to help me find the perfect property that met every one of my requirements. Upon meeting her at my …
Alan · 9 October 2018
★★★★★ 5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
M · 28 August 2022
Agent replied · 13 June 2024
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExceptional Service and Support by John Payne Lettings Agency
⭐️⭐️⭐️⭐️⭐️ …
Vijay · 9 October 2024
Agent replied · 22 October 2024
Thanks for sharing your wonderful experience, Vijay! We're thrilled to hear that Leonardo and Adam provided you with exceptional service and support during your property search. Your satisfaction is our priority, and we appreciate your recommendation. Wishing you all the best in your new home!
★★★★★ 1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
E · 5 June 2024
Agent replied · 26 July 2024
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
★★★★★ 5/5
GoogleJW Wood presented well documented evidence of what the property would make on the open market. They kept the Charity well informed throughout the sale
Very pleased with the whole experience
Andrew · 2 August 2023
Agent replied · 2 August 2026
Many thanks for taking the time to write such a kind review, Andrew. JW Wood are delighted to be working with SJOG. Our after sales team will now look after the sale, right through to legal completion.
★★★★★ 5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Hayley · 15 December 2022
Agent replied · 13 June 2024
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
★★★★★ 1/5
TrustpilotImmoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Danielle · 26 July 2021
Agent replied · 13 June 2024
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleI really appreciate it service great and quick thank you JWW 🙂🙂 …
Omid · 2 August 2024
Agent replied · 2 August 2026
Thank you for leaving us a five star review, it is very much appreciated.
★★★★★ 5/5
GoogleVery helpful and fast moving for checks for buying a house! Thank you
Geri · 2 August 2024
Agent replied · 2 August 2026
Thank you so much Geri, your kind words are very much appreciated. We look forward to working with you to ensure your purchase is as smooth as possible.
★★★★★ 5/5
TrustpilotGreat support
Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.
Patricia · 9 April 2019
Agent replied · 13 June 2024
Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Google"Nicola Tomanic and her team have been fantastic. Nicola took most of the expected stress out of the procedure, and treated us with kindness and respect throughout. We really cannot recommend her and her team highly enough.
Farhad and Henni"
Hengameh · 22 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
